The Pines Nursing And Rehabilitation Center in Hot Springs, AR
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524 Carpenter Dam Road, Hot Springs, AR 71901
For more information about senior living options: (844) 490-3973
The administrative staff and lead nurses are excellent. The staff is friendly and cares about the well-being of their patients. The nurses were knowledgeable. The therapy team works with patients at their own pace and does a wonderful job. The Pines has the most caring and compassionate staff; they treat elders like family. The Pines in Hot Springs has had many improvements over the last year; the staff-to-patient ratio is better and the staff is ready and willing to help. The Pines Nursing looks nice, with a small, homey feel, and everybody seems nice. The support staff helps residents with anything they need.
The facility was described as horrible for rehab, with residents ending up with scabies and staff lacking basic qualifications. It is alleged that the facility contributed to a resident's death, with staff caring more about money than health or safety. Nurses were said to pretend to be busy and ignore calls from wards. They kept a loved one alive for money. There was a pervasive lack of cleanliness and poor aseptic technique, including cups washed only once. A stay included delays in pain medication, miscommunication about therapy, and inadequate wound care that led to further procedures. The facility was described as abusive and neglectful. Staff let residents lie in bed and develop severe bedsores, refused to refill water, and offered inadequate meals. The staff-to-patient ratio was too high, leaving too few aides to provide care.The Pines Nursing And Rehabilitation Center in Hot Springs is best suited for families that value a smaller, home-like atmosphere where a dedicated therapy team and compassionate, hands-on staff can drive meaningful progress for residents who require rehabilitation or medically complex care under close supervision. It works well when family members can actively engage with the care plan and monitor daily operations, trusting leadership to maintain steadier improvements in staffing and clinical oversight. Those who prioritize personal warmth and responsive therapists will find pockets of reliability here. However, this is not the right fit for households that demand near-flawless infection control, airtight safety protocols, and consistently faultless day-to-day operations.
On the positive side, several reviews highlight substantial strengths in leadership and therapy. The facility has improved its structure by consolidating buildings to boost staff-to-patient ratios, and it touts a newer Administrator and Director of Nursing. APRN rounds daily with a Medical Director in once a week, which signals stronger medical coordination than a purely custodial setting. The therapy team receives frequent praise for patient-centered pacing and outcomes, and families consistently note caring, friendly staff who treat residents with genuine kindness. Meals have reportedly improved, and general responsiveness to questions and concerns remains a hallmark of the practice.
Those pros, however, do not erase the most concerning drawbacks raised by multiple families. Allegations of neglect and even abuse circulate in several accounts, including claims that staff could prioritize administrative concerns or financial factors over resident well-being. Reports of chronic understaffing at night, overwhelmed CNAs, and calls for help that go unanswered punctuate the experience for some residents. Cleanliness and aseptic technique are recurring issues in a subset of accounts, with mentions of cross-contamination risks and inconsistent adherence to basic infection-control practices. The combination of these patient-safety concerns with sporadic miscommunication about medications and therapy intensities creates a troubling unpredictability.
The balance between strengths and weaknesses hinges on which aspects of care are most valued and how closely a family can supervise them. The Pines' visible commitment to therapy quality and patient rapport provides a meaningful counterweight to operational vulnerabilities. For residents who rely on regular therapies, daily medical oversight, and a warm, attentive staff, these elements can translate into improved function and a more comfortable stay. Yet the impact of staffing gaps, inconsistent safety practices, and serious care mishaps cannot be dismissed, because they directly affect risk management, pain control, and the potential for preventable complications.
Families should explicitly consider alternatives if any of the following realities are non-negotiable: a demand for rigorously maintained infection-control standards, constant nursing availability for pain management, reliable nocturnal support, or private spaces and bathrooms without shared facilities. If a relative requires uninterrupted, high-nurse-coverage care, or if there is a strong emphasis on flawless aseptic technique and rapid response to alarms, other facilities with higher certified nurse staffing ratios and more robust QA programs may offer a safer, more predictable environment. The Pines can deliver warmth and progress, but it may not consistently meet the stricter safety and operational standards some families expect.
Practical next steps for decision-making are clear. Schedule a formal tour focused on clinical workflows, ask to meet the DON and therapy lead, and request recent state survey results and any corrective action plans. Specifically inquire about current nurse-to-patient ratios by shift, the process for managing pain medications, and the routine for infection-control audits. Speak with current residents' families about their daily experiences, especially at night, and demand concrete examples of how concerns are tracked and resolved. The Pines can be a solid match for those who can leverage its clinical coordination and compassionate culture, but it requires an informed, vigilant approach to care that not all families are prepared to sustain long-term.
125 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Pines Nursing and Rehabilitation Center in Hot Springs, AR is a vibrant and welcoming assisted living community that offers an array of amenities and care services to ensure the comfort and well-being of its residents.
Our community prides itself on providing a comfortable and enjoyable living environment for all residents. The amenities offered at The Pines include a beauty salon, cable or satellite TV, a computer center, a fitness room, fully furnished rooms, a gaming room, a garden, housekeeping services, kitchenette options, outdoor spaces to relax in, private bathrooms for each resident, restaurant-style dining experiences, a small library for leisure reading, telephone access in each room, and Wi-Fi/high-speed internet connectivity.
We understand the importance of maintaining independence and social engagement among our residents. Therefore, we provide community-operated transportation services for various excursions within the area. Additionally, we arrange non-medical transportation to doctors' appointments to ensure easy access to healthcare facilities.
At The Pines Nursing and Rehabilitation Center, our dedicated staff is available around the clock with 24-hour call systems and supervision. We offer assistance with activities of daily living such as bathing and dressing. Our trained staff also assists with transfers when needed.
Maintaining proper health management is crucial for our residents' overall well-being. Therefore, we provide diabetes diets as well as medication management services. Our mental wellness program focuses on promoting emotional health and happiness within our community.
Meals are an important aspect of daily life at The Pines Nursing and Rehabilitation Center. We cater to special dietary restrictions to ensure that every resident receives delicious and nutritious meals prepared by our skilled culinary team.
To keep our residents engaged and entertained throughout their stay at The Pines Nursing and Rehabilitation Center, we offer concierge services to assist them in planning their activities. Our fitness programs help individuals maintain physical health while planned day trips provide opportunities for exploration outside the community premises. Resident-run activities allow individuals to take charge and showcase their talents, while scheduled daily activities ensure a structured routine for all.
We understand the importance of convenient access to various amenities and services in the surrounding area. Therefore, The Pines Nursing and Rehabilitation Center is conveniently located near 10 cafes, 2 parks, 14 pharmacies, 35 physicians, 37 restaurants, and 2 places of worship. This allows our residents to remain connected to the community and enjoy a fulfilling lifestyle.
The Pines Nursing and Rehabilitation Center is dedicated to providing exceptional care, personalized services, and a warm environment for seniors looking for assisted living options in Hot Springs, AR.
The Pines Nursing And Rehabilitation Center is located at 524 Carpenter Dam Road, Hot Springs, AR 71901 in Hot Spring County, Arkansas
The Pines Nursing And Rehabilitation Center on seniors.fyi includes 7 photos including images showing interior, dining, lighting, decor, bedroom, television, living room, healthcare, and more.
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