Heather Manor Nursing And Rehabilitation Center

Pros

• The staff at Shepherd Hills genuinely care about the residents and create a family-like atmosphere.
• The facility is beautiful, classy, and has a fresh and airy ambiance.
• Mom is much happier at Shepherd Hills and feels less isolated in her new living space.
• The price at Shepherd Hills is more affordable compared to Cascades.
• The difference in the mother's attitude after moving to Shepherd Hills was remarkable, and she loves her new room.
• Shepherd Hills allows families to use the community kitchen and spend quality time with their loved ones.
• The caretakers at Cascades were highly regarded by both the mother and her family before the move to Shepherd Hills.
• Cascades had nice elevators but was let down by outdated decor and slow service.
• The owner of Cascades raised prices for additional care that wasn't provided adequately.
• The caretakers at Cascades did not greet visitors or make them feel welcome like they do at Shepherd Hills.

Cons

• The caretakers at Cascades were not up to par and did not provide proper care for the residents.
• The decor at Cascades was outdated and the new elevators were slow.
• The smell of urine in the apartments at Cascades was unpleasant and concerning.
• Cascades raised the price of care for dementia patients without providing adequate assistance.
• Shepherd Hills did not live up to the owner's promise of home-cooked meals, serving mostly sandwiches and canned soup.
• The beds at Shepherd Hills were uncomfortable and difficult to adjust.
• There was often only one staff member on duty, which could be insufficient for attending to residents' needs.
• Communication with staff members at night was hindered by a language barrier as they only spoke Spanish.
• Allergies could be an issue as residents are allowed to bring pets like cats into the facility.
• The bathrooms in the rooms at Shepherd Hills were too small to accommodate power wheelchairs, requiring residents to use community bathrooms instead.
• Despite claims on their website, my dad never received a care plan from an RN at Shepherd Hills

Review

Moving a loved one into a senior care facility can be a difficult decision, especially when they are experiencing health issues such as dementia and incontinence. In the case of one family, they made the tough choice to move their mother from Cascades to Shepherd Hills due to her rapidly deteriorating condition. While their mother had some favorite caretakers at Cascades, they found it difficult to recommend the facility overall.

One of the main reasons for their dissatisfaction with Cascades was the outdated décor and slow elevators. Upon entering Shepherd Hills, however, they were immediately impressed by the beautiful and spacious living area that fostered a sense of community. The welcoming atmosphere was enhanced by friendly caretakers who greeted them with smiles and asked how they were doing - something that was lacking at Cascades. Additionally, Shepherd Hills had a fresh and airy smell compared to the unpleasant odor of urine at Cascades.

Another point of contention for this family was the price increase at Cascades when their mother's dementia worsened. They felt that if she was indeed receiving the care she needed, then why did her apartment consistently smell like urine? This lack of proper care combined with rising costs only added to their frustration.

In stark contrast to their experience at Cascades, Shepherd Hills provided an environment that greatly improved their mother's quality of life. The layout of the facility meant that she didn't have to navigate elevators or long corridors just to reach common areas - everything was conveniently accessible from her bedroom door. The staff genuinely appeared to care about the residents rather than simply viewing them as a paycheck. Not only did this contribute to a positive atmosphere but it also came with a lower monthly cost than Cascades.

In fact, this family found Shepherd Hills so inviting that they were allowed to use the community kitchen to bake while enjoying conversations with their mother and other residents. This level of engagement and social interaction made a significant difference in their mother's attitude despite her declining memory. Her immediate response upon waking up in her new room was one of love and happiness, which brought immense comfort to her children.

However, it is important to note that not all reviews were as glowing as this one. Another individual pointed out some shortcomings at Shepherd Hills that did not align with the promises made by the owner during the initial tour. The quality of meals fell short of expectations, consisting mainly of turkey sandwiches and chips - often lacking fresh fruits and vegetables. The beds were uncomfortable and lacked automatic adjustments, requiring staff to physically turn them over to change their height.

Additionally, having only one person on shift at a time and a language barrier at night posed communication challenges for residents and their families. Concerns were raised about an allergic reaction for those who are sensitive to cats, as one resident was allowed to bring their pet into the facility despite claims that it would be confined to their room. Furthermore, while Shepherd Hills claims to have an RN develop care plans for residents, this reviewer's father never had any interaction with an RN.

It is clear from these mixed reviews that while Shepherd Hills has its positive qualities such as a beautiful facility and a caring environment, there are areas in need of improvement. The discrepancy between promised home-cooked meals and the actual quality of food is disappointing, as is the lack of sufficient staffing during certain hours. Moreover, amenities like accommodating power wheelchairs need to be balanced with appropriate space in individual bathrooms.

In conclusion, choosing a senior care facility requires careful consideration based on individual needs and preferences. While Shepherd Hills appears to have made a positive impact on one family's experience by providing a welcoming atmosphere and improved living conditions for their mother with dementia, it is essential for potential residents and their families to weigh all aspects before making a decision.

Restaurants

• Tabs (0.3 miles)
• Sonic Drive-In (1.3 miles)
• Tailgaters (1.5 miles)
• Sheba's Family Restaurant (2.1 miles)
• Boonies Bar & Grill (2.2 miles)
• McDonald's (2.4 miles)
• Pizza Hut (2.4 miles)

Hospitals

• Medical Park Hospital (0.3 miles)

Physicians

• Quality Care Pediatric & Adolescent Clinic (0.3 miles)
• Womens Health Pavilion (0.4 miles)
• Premier Central (0.9 miles)
• Hope Migrant Health Center (3.4 miles)
• Pearson Eye Institute (16.1 miles)

Pharmacies

• Mitchell's Medi Mart (0.5 miles)
• Cox Medi-Mart (0.6 miles)
• Family Pharmacy (1 miles)
• Allcare Family Discount Pharmacy (1.3 miles)
• Super 1 Foods (2 miles)
• Walgreens (2.4 miles)
• Allcare Pharmacy (16.1 miles)

Places of Worship

• Providence Bma Church (0.7 miles)
• Lonoke Baptist Church (1.1 miles)
• Washington Temple Church of God In Christ (1.1 miles)
• Haynes Chapel Baptist Church (1.1 miles)
• Straight & Narrow (1.2 miles)
• Potter's House Church of God In Christ (1.4 miles)
• Church of God of Prophecy (1.5 miles)

Parks

• President William Jefferson Clinton Birthplace Home National Historic Site (1.4 miles)
• Northside Park (2.6 miles)
• Prescott City Parks Department (16.1 miles)

Cafes

• Shipley Donuts (1.9 miles)