Heritage Living Center

Pros

• Heritage Living Center has a loving and caring staff who provide fun and happiness every day.
• Residents are treated with respect and love, and there are frequent activities that engage everyone.
• The facility is clean, comfortable, and visually appealing.
• Many residents enjoy the food offered at the center, contributing to their overall satisfaction.
• Weekday floor staff receive high praise for their adequate care and attention to residents' needs.
• Previous residents have shared positive experiences with effective therapy services and respectful treatment during their stay.
• Families appreciate the supportive atmosphere created by the staff, fostering strong relationships with residents.

Cons

• The facility is short-staffed, leading to long waits for assistance, even up to 40 minutes.
• Staff only brings food and asks if residents want to eat; if they decline, it is taken away without further encouragement or assistance.
• There are reports of terrible attitudes among some staff members who seem to be there just for a paycheck.
• One reviewer experienced a horrible smell upon entering the facility, raising concerns about cleanliness.
• Residents often have to wait excessively long for bathroom assistance, sometimes up to 45 minutes.
• Showers are missed or delayed due to lack of available staff to help with personal care.
• Food is often served cold, indicating poor quality service.
• Personal items left behind by residents were reported as "missing" when they were actually still in their rooms.
• The facility has been criticized for mismanaging infection control during COVID-19 and has high infection rates in the state.
• Weekend staff appeared less attentive and more focused on personal distractions rather than patient care.

Review

Heritage Living Center has garnered a range of opinions from various residents and their families, reflecting both positive experiences and significant concerns regarding care quality and staffing levels. One recurring theme across the reviews is the issue of understaffing, which appears to have a direct impact on the quality of care provided to residents. Many reviewers express frustration over long waits for assistance, sometimes extending up to 40 minutes. Families often find themselves needing to visit multiple times a day just to ensure that their loved ones receive adequate attention during meal times or assistance with daily needs.

On a positive note, some residents have praised the facility’s environment and the overall look of Heritage Living Center. The rooms are described as spacious and well-maintained, creating a comfortable atmosphere for those living there. Physical therapy, occupational therapy, and speech therapy services are offered; however, some families feel that more could be done in terms of dietary support for residents who struggle with eating and drinking adequately. For instance, one reviewer noted that despite their husband's refusal to eat at mealtimes, staff simply brought food out without further encouragement or assistance—an approach deemed inadequate by family members who feel compelled to intervene.

The contrast between past experiences at Heritage Living Center and recent accounts significantly highlights issues arising post-COVID-19. One reviewer recalled having an excellent experience in 2019 when they received attentive care during rehabilitation after surgery, commending staff for their kindness and professionalism. In stark contrast, several current accounts reveal dissatisfaction with wait times for showers and bathroom assistance—a reflection of what seems like chronic understaffing. Instances where residents had to wait excessively for basic hygiene routines raise serious concerns about the consistency of care being delivered at this facility.

In addition to staffing problems, several reviews discuss cleanliness and infection control at Heritage Living Center during the ongoing pandemic. One alarming mention was made regarding high infection rates related to COVID-19 within the facility—allegations suggest under-reporting of cases and deaths that call into question management practices concerning resident safety during such critical times. This raised flags among families considering placing loved ones in this environment; many expressed regret that they couldn't tour the facility before admissions due to pandemic restrictions.

Despite these troubling reports, some families remain satisfied with their experience at Heritage Living Center; one individual elaborated on how their parents have enjoyed good food and appreciated interactions with staff members who provide necessary support throughout physical therapy sessions. Reviewing aspects such as food quality also appeared favorable among several residents—the importance of nutrition remains imperative in caregiving settings where growth in strength and recovery is vital.

Overall impressions gathered from various reviews depict a complex picture of Heritage Living Center—a place that offers moments of joy through staff interactions as well as enriching activities yet battles against profound systemic issues leading to inadequate support delivery systems during crucial times when attention is needed most. While many genuinely appreciate certain aspects like ambiance or therapeutic services offered by caring personnel willing to foster relationships based on affection toward residents—the pressing need for improvement regarding sufficient staffing ratios cannot go unnoticed if it hopes to regain favor among those seeking quality assisted living solutions for cherished family members moving forward into uncertain realities shaped by lingering consequences stemming from recent global health crises.

Pharmacies

• Fred's Pharmacy (0.1 miles)
• Kroger Pharmacy (0.5 miles)
• US Compounding (0.7 miles)
• Good Neighbor Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Park Place Pharmacy (0.8 miles)
• The Medicine Shoppe (1 miles)

Restaurants

• Sonic Drive-In (0.2 miles)
• Taco Bell (0.2 miles)
• Vincent’s BBQ & Catering (0.3 miles)
• Chick-Fil-A (0.3 miles)
• Don Pepe's (0.5 miles)
• McDonald's (0.6 miles)
• Moe's Southwest Grill (0.6 miles)

Places of Worship

• First Presbyterian Church (0.3 miles)
• New Life Church (1.8 miles)
• Grace United Methodist Church (1.8 miles)
• Woodland Heights Baptist Church (1.9 miles)

Physicians

• Conway Pain Clinic (0.4 miles)
• Hilman Family Clinic (0.5 miles)
• Conway Hematology Oncology (0.7 miles)
• Conway Orthopaedic & Sports (0.8 miles)
• Conway Ortho Urgent Care (0.8 miles)
• Conway OB GYN (0.8 miles)
• Conway Children's Clinic (0.8 miles)

Cafes

• Starbucks (0.5 miles)
• Hole In The Wall Cafe (1.6 miles)
• Think Coffee (1.7 miles)
• Starbucks (1.9 miles)
• Starbucks (1.9 miles)
• Starbucks (2.7 miles)

Parks

• Laurel Park (0.7 miles)
• Estes Stadium (1.1 miles)
• Fifth Avenue Park (2.5 miles)
• Ellen Smith Elementary Playground (2.8 miles)

Hospitals

• Conway Outpatient Surgery Center (1.7 miles)