Heritage Living Center | Photos and Reviews

Heritage Living Center in Conway, AR

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1175 Morningside Drive, Conway, AR 72034

For more information about senior living options: (866) 208-4318

4.3 from 80 reviews

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Overall Review of Heritage Living Center

common 34 reviews mention this

Staff are kind and responsive

Residents and families frequently describe staff who are kind, responsive, and attentive.

Many reviews highlight staff members who respond quickly and handle requests with patience and respect. Families also describe feeling supported by caregivers, nurses, and administration, especially when needs changed during rehab or recovery. Even critical reviews often single out specific caregivers as caring, though they raise broader concerns about follow-through.

differentiator 16 reviews mention this

Therapy support feels effective

Therapy is a consistent focus, with residents describing real help progressing between sessions.

A recurring theme is that residents receive strong therapy support and encouragement during their stay. Several reviewers mention therapists working with individual needs and pairing them with specific people who made a difference. Others describe improved mobility and confidence after rehab, while a few critiques focus on whether help was fully provided when meals or assistance needs came up.

caveat 10 reviews mention this

Staffing levels draw mixed feedback

Some residents and families report short staffing that slowed care and support.

Alongside praise for individual staff, multiple reviews mention staffing shortages that led to delays or less attention than expected. Complaints include long waits for assistance, limited help during certain care times, and situations where families had to push for urgent attention. Other reviews acknowledge staffing pressures but still say the team worked hard to meet needs.

caveat 8 reviews mention this

Cleanliness is praised, but questioned

Cleanliness gets both praise and complaints depending on the stay.

Several reviews describe the facility as clean and well maintained, including clean rooms and a generally fresh environment. At the same time, some critical reviews report dirty floors, poor room upkeep, and hygiene issues that families noticed during their loved one’s stay. When cleanliness was questioned, reviewers also tended to connect it to broader care concerns.

caveat 9 reviews mention this

Food quality and options vary

Food draws mixed feedback, with some residents disappointed in meals.

Some reviewers say the food is good and that dietary needs are handled as part of daily care. Others describe repetitive or unappealing meals, limited options, and difficulties getting help with eating. A few families also mention bringing food from outside when the menu didn’t meet expectations.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

140 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Pharmacies

Fred's Pharmacy (0.1 miles)
Kroger Pharmacy (0.5 miles)
US Compounding (0.7 miles)
Good Neighbor Pharmacy (0.7 miles)
Walgreens (0.8 miles)
Park Place Pharmacy (0.8 miles)
The Medicine Shoppe (1 miles)

Restaurants

Sonic Drive-In (0.2 miles)
Taco Bell (0.2 miles)
Vincent’s BBQ & Catering (0.3 miles)
Chick-Fil-A (0.3 miles)
Don Pepe's (0.5 miles)
McDonald's (0.6 miles)
Moe's Southwest Grill (0.6 miles)

Places of Worship

First Presbyterian Church (0.3 miles)
New Life Church (1.8 miles)
Grace United Methodist Church (1.8 miles)
Woodland Heights Baptist Church (1.9 miles)

Physicians

Conway Pain Clinic (0.4 miles)
Hilman Family Clinic (0.5 miles)
Conway Hematology Oncology (0.7 miles)
Conway Orthopaedic & Sports (0.8 miles)
Conway Ortho Urgent Care (0.8 miles)
Conway OB GYN (0.8 miles)
Conway Children's Clinic (0.8 miles)

Cafes

Starbucks (0.5 miles)
Hole In The Wall Cafe (1.6 miles)
Think Coffee (1.7 miles)
Starbucks (1.9 miles)
Starbucks (1.9 miles)
Starbucks (2.7 miles)

Parks

Laurel Park (0.7 miles)
Estes Stadium (1.1 miles)
Fifth Avenue Park (2.5 miles)
Ellen Smith Elementary Playground (2.8 miles)

Hospitals

Conway Outpatient Surgery Center (1.7 miles)

Frequently Asked Questions

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Skilled Nursing Facility in Nearby Cities

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