Heritage Living Center in Conway, AR

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  • Interior

    A cozy living room with elegant furniture and warm lighting.
  • Living Room

    A cozy living room with a fireplace, flanked by two patterned chairs and a vibrant painting above.
  • Building

    A suburban residential house with a well-maintained lawn.
  • Bedroom

    A well-furnished hospital room with a bed, seating area, and medical equipment.
  • Landscaping

    Outdoor wicker furniture set on a grassy lawn in front of large glass windows.
  • Artwork

    A cozy living room setting with a fireplace surrounded by comfortable seating and artwork hanging above.

Heritage Living Center in Conway, AR

Information last verified:

1175 Morningside Drive, Conway, AR 72034

For more information about senior living options: (844) 490-3973

4.3 from 77 reviews
5 stars
59
4 stars
3
3 stars
5
2 stars
2
1 stars
8

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Overall Review of Heritage Living Center

Pros

  • pro The staff are incredibly kind, friendly, and professional.
  • pro The therapy team is exceptional and genuinely caring.
  • pro CNAs, nurses, and aides provide comfort and daily smiles.
  • pro Administration and support staff are responsive and attentive to residents’ needs.
  • pro Heritage Living Center is a clean, well-maintained, and welcoming facility.
  • pro Rehab and therapy help residents regain independence and strength.
  • pro The staff consistently goes above and beyond to meet patients’ needs.
  • pro Families feel at peace knowing their loved ones are well cared for.
  • pro Several staff members, including Antoinette, Dean, Angie, Joanie, Kaylyn, and Leslie, are repeatedly praised for their dedication and compassion.

Cons

  • pro They were short-staffed and the care was neglectful.
  • pro Their carelessness almost killed him.
  • pro The facility was not clean and smelled horrible.
  • pro They lied to another nursing home and kept my mother's dentures.
  • pro They tried to take cash from me when insurance was paying.
  • pro The administration is profit-driven.
  • pro The food left a lot to be desired, with breakfast never changing.

Review

Heritage Living Center in Conway, AR is best suited for families seeking a rehab-forward community where the emphasis is on restoring function and returning loved ones home. The prevailing strength is post-acute recovery: orthopedic, stroke, and complex medical recoveries tend to gain from highly engaged therapy teams and a caregiving culture that treats residents like family. The environment often feels welcoming and personal, with therapists, nurses, and CNAs frequently described as patient, compassionate, and determined to tailor care to individual needs. When recovery is the goal, Heritage consistently delivers progress and a sense of momentum that reassures families the resident is in the right hands for rehabilitation.

That said, there are clear reasons some families should explore alternatives. The facility’s strengths hinge on rehab and daily compassion; for long-term custodial care with unwavering 24/7 oversight, or for families prioritizing uniform cleanliness, predictable meal quality, and consistently staffing levels across all shifts, alternatives may offer more stability. A few reviews flag short-staffing, especially on weekends, and point to variability in meal service and housekeeping. For anyone whose top priorities include ironclad daily routine, meticulous housekeeping, and consistently steady medical attention around the clock, a different setting could provide greater peace of mind.

The strongest pros, exceptional therapy, individualized plans, and a staff culture that genuinely cares, often offset many of the more troublesome drawbacks. Therapists are repeatedly described as the backbone of recovery: they assess needs, innovate exercise plans, and celebrate incremental gains, which translates into stronger mobility and greater independence at discharge. The care team’s responsiveness is another standout; administrators and frontline staff are frequently praised for listening to concerns and implementing practical fixes. Families report remarkable caregiving consistency across nurses, CNAs, and therapy aides, with particular praise for the empathy and patience shown during difficult days. In short, the rehab experience can be transformative, and the facility’s leadership, often spotlighted in reviews for being hands-on and supportive, helps convert clinical goals into real-world outcomes.

That combination of strong rehab and responsive caregiving does face meaningful headwinds. Several accounts describe short-staffing, leading to longer waits for assistance or for meals, and some families note uneven experiences between weekdays and weekends. Cleanliness and dining quality surface as mixed experiences: while many residents praise spotless rooms and appetizing, well-prepared meals, others describe rooms that feel dingier or meals that don’t meet expectations. The contrast is not uniform, but it is real enough to demand careful verification during a tour. More troubling anecdotes, including reports of perceived neglect, miscommunication, or mismanagement, underscore the necessity of a careful, in-context evaluation. While these are not universal, they remind that outcomes can hinge on which shift is supervising and how well the team stays aligned with family expectations.

For families weighing the decision, the practical path is clear: verify current staffing levels, observe therapy sessions in real time, and probe how discharge planning is managed. Ask about the cadence of daily care tasks, such as feeding assistance and bathroom support, and request a snapshot of typical weekend coverage. Inquire about the process for handling concerns and follow-up, and seek recent resident or family references who can speak to consistency over time. Tours should look beyond glossy common areas to gauge how the routine feels on a typical day, MEQ of staff interactions with residents, the pace of care, and the tone of administration when concerns arise. The administration has demonstrated a willingness to listen and adjust in many cases, but the proof is in ongoing, dependable execution.

Overall, Heritage Living Center stands out as a strong choice for families prioritizing rehab outcomes and compassionate frontline care. It is a place where many residents regain independence and where therapy teams earn repeated praise for their expertise and their ability to motivate progress. If the decision centers on short- to mid-term rehabilitation with the goal of returning to daily life at home, Heritage offers a compelling, practical pathway. However, where long-term, fail-safe medical oversight, consistent daily operations, and uniformly high standards of cleanliness and dining quality are non-negotiable, it makes sense to compare alternatives or to pair Heritage with additional community supports. In decision-making terms, Heritage is not a generic option; it is a targeted rehab-focused facility that delivers impressive outcomes for the right residents, with clear caveats that warrant direct, up-front verification before committing.

Features

Housing

  • 140 resident community capacity 140 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heritage Living Center in Conway, AR is a vibrant assisted living community offering a wide range of amenities and care services to enhance the lives of its residents. The community boasts a beauty salon for convenient grooming, ensuring residents can always look their best. Cable or satellite TV is available in each room, providing entertainment options at any time.

Transportation is made easy with community-operated transportation services and arrangements for non-medical transportation, enabling residents to attend doctors' appointments or run errands without any hassle. A computer center with Wi-Fi/high-speed internet ensures that residents can stay connected with their loved ones or pursue their interests online.

Dining at Heritage Living Center is a delightful experience with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are accommodated, providing personalized meals based on diabetes diets and other dietary needs.

Residents have ample opportunities for leisure activities and socialization. They can stay active and fit in the fitness room or enjoy games in the gaming room. The outdoor space and garden offer a tranquil setting where residents can relax amidst nature. For those who love reading, there is a small library filled with books.

The care services provided at Heritage Living Center include 24-hour call system and supervision for added safety and security. Assistance with activities of daily living such as bathing, dressing, and transfers are readily available to promote independence while ensuring personal care needs are met. Medication management is also provided to assist residents in maintaining their health.

To further support mental wellness, there is a dedicated mental wellness program designed to cater to the emotional well-being of each resident. Additionally, special dietary restrictions are taken into account when preparing meals.

Heritage Living Center prioritizes engagement and offers various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities so that residents can lead fulfilling lives within the community. Concierge services are also available to provide assistance throughout the day.

The location of Heritage Living Center is advantageous, with several amenities in close proximity. There are six cafes, four parks, 11 pharmacies, 31 physicians, 43 restaurants, and four places of worship nearby. In case of any medical emergencies or specialized care needs, a hospital is conveniently located nearby.

Overall, Heritage Living Center provides a comfortable and enriching environment where residents can enjoy a fulfilling retirement lifestyle while receiving personalized care and support.

Nearby Places of Interest

Pharmacies

  • Fred's Pharmacy (0.1 miles)
  • Kroger Pharmacy (0.5 miles)
  • US Compounding (0.7 miles)
  • Good Neighbor Pharmacy (0.7 miles)
  • Walgreens (0.8 miles)
  • Park Place Pharmacy (0.8 miles)
  • The Medicine Shoppe (1 miles)

Restaurants

  • Sonic Drive-In (0.2 miles)
  • Taco Bell (0.2 miles)
  • Vincent’s BBQ & Catering (0.3 miles)
  • Chick-Fil-A (0.3 miles)
  • Don Pepe's (0.5 miles)
  • McDonald's (0.6 miles)
  • Moe's Southwest Grill (0.6 miles)

Places of Worship

  • First Presbyterian Church (0.3 miles)
  • New Life Church (1.8 miles)
  • Grace United Methodist Church (1.8 miles)
  • Woodland Heights Baptist Church (1.9 miles)

Physicians

  • Conway Pain Clinic (0.4 miles)
  • Hilman Family Clinic (0.5 miles)
  • Conway Hematology Oncology (0.7 miles)
  • Conway Orthopaedic & Sports (0.8 miles)
  • Conway Ortho Urgent Care (0.8 miles)
  • Conway OB GYN (0.8 miles)
  • Conway Children's Clinic (0.8 miles)

Cafes

  • Starbucks (0.5 miles)
  • Hole In The Wall Cafe (1.6 miles)
  • Think Coffee (1.7 miles)
  • Starbucks (1.9 miles)
  • Starbucks (1.9 miles)
  • Starbucks (2.7 miles)

Parks

  • Laurel Park (0.7 miles)
  • Estes Stadium (1.1 miles)
  • Fifth Avenue Park (2.5 miles)
  • Ellen Smith Elementary Playground (2.8 miles)

Hospitals

  • Conway Outpatient Surgery Center (1.7 miles)

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