Heritage Living Center in Conway, AR
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1175 Morningside Drive, Conway, AR 72034
For more information about senior living options: (844) 490-3973
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The Heritage Living Center staff are exceptionally responsive to residents' needs and consistently go above and beyond. Therapy and nursing teams are friendly, caring, and professional. CNAs and nurses bring residents comfort and smiles every day. The facility is clean, well-maintained, and welcoming. Leslie, the administrator, demonstrates outstanding commitment to resident well-being. Rehab services are individualized and effective, helping residents regain independence and return home. Families feel at ease with the attentive, compassionate care provided. The team treats residents with patience, compassion, and respect, often like family. The living environment is engaging and stimulating, contributing to positive experiences. Staff dedication leads to meaningful progress and smooth discharges for residents.
The grandfather's family says the care was negligent and almost killed him. The place is not clean, with dirty floors, sunken mattresses, and bathrooms not cleaned for days. Heritage Living Center is short-staffed, causing long waits for assistance (sometimes up to 40 minutes). The facility did a horrific job of managing infection during Covid-19, with under-reporting of deaths. There were incidents where staff violated COVID restrictions or treated residents roughly. Personal belongings were lost or mishandled, and there were reports of theft and management pressuring families. The food quality was poor, with breakfast never changing and meals being hit or miss. The entry smell was horrible and the overall atmosphere felt unconcerned or uncaring at times.Heritage Living Center in Conway is best suited for families seeking strong, therapy-led post-acute rehab and a warm, engaged caregiving culture. The facility consistently shows that residents can regain function and return home with the help of dedicated therapists, attentive CNAs, and nurses who communicate and comfort. For families facing hip or knee surgery, strokes, or other hospital-to-home transitions, Heritage offers an environment where individualized therapy plans and hands-on support translate into tangible gains in mobility and independence. The best outcomes tend to come from residents who lean into the rehab program and value a team that treats recovery as a collaborative process.
There are clear reasons to consider alternatives, especially for those prioritizing ironclad staffing levels, consistently pristine daily operations, and predictable service across all shifts. Several reviews flag short-staffing at times, with delivery of care and meals affected by gaps in coverage. A few families report concerns about cleanliness, routine housekeeping, and administrative handling of billing or transfers. For families that require relentless consistency in staffing, or who want every shift to be equally responsive and seamless, exploring other options may reduce worry about variability from day to day.
The strongest pro-to-con leverage at Heritage lies in the rehab and caregiving excellence. Therapy teams are repeatedly praised for individualized, attentive, and effective work, with residents often regaining independence and walking again. CNAs and nurses are described as compassionate, patient, and reliable in key moments of need, even when sundowning or infections complicate care. Administrators and support staff who engage families - when issues are voiced - also help create a sense of safety and trust. The positive experiences around therapy outcomes, personal attention, and a welcoming environment frequently outweigh other concerns for many families.
That said, the care picture is not uniformly pristine. Several accounts point to periods of under-staffing that slow response times and limit the level of daily assistance, particularly on weekends. Food quality emerges as a mixed bag, with some residents praising meals and others noting limited menu options or inconsistency in service. Instances of alleged administrative lapses or family-feeling disputes about billing or transfers color some reviews with caution. These factors do not erase the core rehab strengths, but they do create a real risk that the daily experience will vary by shift and by day.
Family impressions of the living environment are consistently positive when the care is working well. The facility is described as clean, well-kept, and inviting, with residents and families frequently noting a supportive atmosphere where staff make patients feel valued. Several stories highlight residents who felt "like family" and administrators who set a tone of responsiveness and professionalism. Yet there are outliers - a few long-tenured critiques that voice significant dissatisfaction about safety, communication, and respect - that remind prospective families to conduct thorough tours and speak with current residents and caregivers before committing.
In sum, Heritage Living Center stands out as a compelling option for rehab-centric care, with a proven track record of therapy-driven recovery and compassionate day-to-day support. It works best for families who place a premium on therapy quality, individualized attention, and a nurturing environment, and who are prepared to navigate occasional staffing gaps or menu limitations. For those who cannot tolerate variability in staffing or who require consistently flawless daily operations, it is prudent to compare alternatives. A deliberate visit, conversations with multiple staff members, and direct questions about staffing ratios, meal planning, and discharge planning will clarify whether Heritage meets the specific needs and expectations of the person seeking care.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Living Center in Conway, AR is a vibrant assisted living community offering a wide range of amenities and care services to enhance the lives of its residents. The community boasts a beauty salon for convenient grooming, ensuring residents can always look their best. Cable or satellite TV is available in each room, providing entertainment options at any time.
Transportation is made easy with community-operated transportation services and arrangements for non-medical transportation, enabling residents to attend doctors' appointments or run errands without any hassle. A computer center with Wi-Fi/high-speed internet ensures that residents can stay connected with their loved ones or pursue their interests online.
Dining at Heritage Living Center is a delightful experience with restaurant-style dining offered in a spacious dining room. Special dietary restrictions are accommodated, providing personalized meals based on diabetes diets and other dietary needs.
Residents have ample opportunities for leisure activities and socialization. They can stay active and fit in the fitness room or enjoy games in the gaming room. The outdoor space and garden offer a tranquil setting where residents can relax amidst nature. For those who love reading, there is a small library filled with books.
The care services provided at Heritage Living Center include 24-hour call system and supervision for added safety and security. Assistance with activities of daily living such as bathing, dressing, and transfers are readily available to promote independence while ensuring personal care needs are met. Medication management is also provided to assist residents in maintaining their health.
To further support mental wellness, there is a dedicated mental wellness program designed to cater to the emotional well-being of each resident. Additionally, special dietary restrictions are taken into account when preparing meals.
Heritage Living Center prioritizes engagement and offers various activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities so that residents can lead fulfilling lives within the community. Concierge services are also available to provide assistance throughout the day.
The location of Heritage Living Center is advantageous, with several amenities in close proximity. There are six cafes, four parks, 11 pharmacies, 31 physicians, 43 restaurants, and four places of worship nearby. In case of any medical emergencies or specialized care needs, a hospital is conveniently located nearby.
Overall, Heritage Living Center provides a comfortable and enriching environment where residents can enjoy a fulfilling retirement lifestyle while receiving personalized care and support.
Heritage Living Center is located at 1175 Morningside Drive, Conway, AR 72034 in Perry County, Arkansas
Heritage Living Center on seniors.fyi includes 6 photos including images showing interior, artwork, landscaping, living room, fireplace, seating, stone wall, building, and more.
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