Highland Healthcare And Rehabilitation Center

Pros

• The facility is very nice, clean, and well-maintained, with staff who are friendly and attentive.
• Residents receive regular visits from social workers to discuss health care plans and rehabilitation progress.
• The physical therapy provided at the facility was good, with staff showing dedication to helping residents improve their strength and mobility.
• One review mentions that some staff members were kind and caring towards the residents.
• The food served at the facility was described as nutritious, balanced, and generally good by some residents.

Cons

• The facility seemed nice at first glance but had serious concerns regarding patient care.
• Residents were overmedicated, leading to a decline in their functional abilities.
• Communication with the doctor was poor, and he was often unavailable for patients.
• Personal hygiene needs were frequently neglected, with staff failing to provide adequate oral care and assistance.
• There were complaints about the food being unappetizing and not accommodating dietary restrictions.
• Staff showed a lack of responsiveness to residents' requests for basic care, such as bathing and proper medication management.
• The facility failed to inform families about bed bug infestations and attempted to cover up the problem.
• Patients reported inadequate physical therapy sessions that hindered their recovery progress.
• The environment was described as uncomfortably cold, negatively affecting residents' comfort levels.
• Some staff displayed unprofessional behavior, causing distress among patients and their families.

Review

Highland Healthcare & Rehabilitation Center has proven to be a polarizing facility based on the experiences of various residents and their families. While some reports highlight the cleanliness, attentiveness of certain staff members, and effectiveness of physical therapy, others convey serious concerns regarding patient care, medication management, and overall hygiene. This juxtaposition paints a complex picture of a facility that may seem inviting at first glance but reveals significant issues upon closer inspection.

For those who appreciated their experience at Highland, the positive attributes stood out prominently. Families noted that the facility appeared clean and well-maintained, with regular efforts to keep areas tidy—including frequent cleaning of high-traffic spots like area rugs. Many caregivers were described as friendly and attentive, particularly in regards to rehabilitation efforts. In one instance, a family expressed satisfaction with the detailed monitoring of their loved one’s health care plan by the social worker who regularly met with them to discuss rehabilitation progress. Furthermore, some reviews highlighted that the food served was nutritious and reasonably balanced.

Conversely, numerous accounts surfaced detailing alarming shortcomings in care that raised serious red flags about Highland's operational practices. One prominent concern involved medication management; families reported instances where patients were overmedicated or given incorrect dosages altogether. A particularly disturbing story recounted how a patient recovering from surgery received excessive sedatives to the extent that they could not function properly—an observation echoed by multiple reviewers who felt their loved ones had been neglected medicinally or were subjected to inadequate oversight by attending physicians.

Personal hygiene also became an ongoing issue for many residents during their stays. Numerous reviews described how basic needs such as bathing assistance and oral hygiene were often overlooked or inadequately addressed by staff members. The situation became so dire for one 95-year-old resident that her dentures remained uncleaned for days on end while her personal cleanliness was largely disregarded. Families found themselves reminding staff about essential tasks that should have been part of routine care—raising questions about the quality control measures in place at Highland Healthcare.

Perhaps most concerning were revelations related to patient safety and transparency within the facility itself. Allegations arose around potential bedbug infestations, which staff reportedly failed to disclose adequately to residents or their families—a decision perceived as an attempt to cover up what could be deemed neglectful behavior toward maintaining a safe living environment for vulnerable individuals. This lack of communication further exacerbated fears among families regarding whether appropriate actions were taken when it came to sanitation protocols within Highland’s walls.

While some patrons experienced relatively successful rehabilitation outcomes under specific therapists—some of whom appeared frustrated with nursing staff—it is evident from these disparate narratives that Highland Healthcare & Rehabilitation Center might benefit from reevaluating its approach to patient care entirely. Many families left dissatisfied with both the medical oversight provided by doctors who seldom made rounds and the general day-to-day operations involving caregiving assistance for personal needs.

In conclusion, while Highland Healthcare may present itself as an appealing choice for rehabilitation and recovery on initial visits due to cleanliness and amiable interactions with certain staff members, it is clear that significant issues undermine its reputation overall according to many firsthand accounts. Prospective patients should carefully weigh both positive feedback alongside troubling critiques before deciding whether this facility meets their needs or those of their loved ones during critical recovery periods following surgery or illness.

This part of Bella Vista, Arkansas offers a variety of amenities that may be appealing to seniors looking for a comfortable and convenient place to live. Close proximity to restaurants like El Pueblito and Fred's Hickory Inn provides easy access to dining options, while pharmacies such as Medicap Pharmacy and Walmart Pharmacy are nearby for any medical needs. There are also several physicians' offices in the area, including Better Hearing and Balance Connection and Advanced Dermatology & Skin Cancer Center. For recreation, parks like Blowing Springs Park and Bentonville Bark Park offer opportunities for outdoor activities. Places of worship like St Stephen Catholic Church cater to spiritual needs, while cafes like Starbucks provide a cozy spot for socializing. In case of emergencies, hospitals like Northwest Medical Center - Bentonville and Mercy Hospital are within reach. Transportation options include airports like Bentonville Municipal Airport (VBT) and Rogers Executive Carter Field Airport ROG. Overall, this area of Bella Vista offers a well-rounded living environment with convenience and essentials for senior residents.

Restaurants

• El Pueblito (0.9 miles)
• Lakepoint (1.6 miles)
• Sonic Drive-In (3.3 miles)
• Taco Bell (4 miles)
• Fred's Hickory Inn (6 miles)
• Ruckers Music And Mayh (6.3 miles)
• Sonic Drive-In (6.6 miles)

Pharmacies

• Medicap Pharmacy (2.6 miles)
• Bella Vista Pharmacy (3.1 miles)
• CVS Pharmacy (3.4 miles)
• Walmart Pharmacy (3.9 miles)
• Walgreens (4.5 miles)
• Harps Food Store (6.1 miles)
• Walmart Pharmacy (7.1 miles)

Physicians

• Better Hearing and Balance Connection (3.1 miles)
• Daut Donald MD (3.3 miles)
• Blue Wave Hearing Center (3.4 miles)
• Advanced Dermatology & Skin Cancer Center (4.7 miles)
• Phipps Family Medical Clinic (6.3 miles)
• Pediatric Vision Development Center (6.6 miles)
• Kevin S Earl, MD - Advanced Aesthetics And Wellness (9.3 miles)

Parks

• Blowing Springs Park (4.1 miles)
• Coler Mtb Preserve (5.5 miles)
• Bentonville Bark Park (5.6 miles)
• Orchards Park (7.9 miles)
• Memorial Park (8 miles)
• Osage Park (8.2 miles)

Places of Worship

• Southern Baptist Convention (4.1 miles)
• Endtime Harvest Church & School (6.2 miles)
• St Stephen Catholic Church (7.2 miles)
• First Presbyterian Church (7.4 miles)
• Noel Faith Tabernacle Parsonage (10.9 miles)

Cafes

• Starbucks (4.5 miles)
• Starbucks (7 miles)
• Onyx Coffee La (7.3 miles)
• 7 Brew Coffee (8.5 miles)

Hospitals

• Decision Point - Preferred Family Healthcare (6.6 miles)
• Northwest Medical Center - Bentonville (9.7 miles)
• Tracie Kirkland, APN (11.6 miles)
• Emily Turner, APN (11.6 miles)
• Mercy Hospital (11.8 miles)
• 4Th Floor Waiting Room (11.8 miles)

Transportation

• Bentonville Municipal Airport (VBT) (8.6 miles)
• Rogers Executive Carter Field Airport ROG (12.1 miles)
• Concourse A - XNA (12.2 miles)
• Northwest Arkansas Regional Airport (XNA) (12.3 miles)

Theaters

• Malco Pinnacle Hills 12 (12.2 miles)