Highland Healthcare And Rehabilitation Center in Bella Vista, AR
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Information last verified:
670 Rogers Road, Bella Vista, AR 72715
For more information about senior living options: (844) 490-3973
The staff at Highlands are very kind and regularly host community gatherings for residents, creating a welcoming environment. The facility is beautiful, with caring staff who prioritize residents' physical, medical, and emotional needs. The staff clearly love the residents and create a homey environment. The new memory care unit is amazing, and the facility is clean with no nursing home odor. The activities director is awesome and loves all the residents. Highlands Health & Rehab is described as a favorite with a family-oriented vibe and an amazing ambience. The care team is professional, kind, and attentive, making residents feel comfortable and valued. Cole, a nurse, is very attentive and an asset to the team. The facility is clean, open, light, and airy, with staff who take good care of residents.
They allege severe neglect leading to bedsores, infections, and even death. They say residents were left sitting in urine and feces for long periods. They accuse understaffing, poor hygiene, and cold rooms with inadequate meals. They report overmedication and a lack of timely involvement from doctors. They allege bed bugs were present and the facility covered it up. They describe rude, unresponsive staff who ignore pages and mishandle medications. They claim personal hygiene care was neglected, including unclean dentures and faces not washed.Highland Health & Rehabilitation Center in Bella Vista is best suited for families seeking a warm, community-centered setting where staff engagement and resident happiness are repeatedly highlighted. The facility earns praise for its beautiful, well-maintained environment and a culture that feels like a close-knit family, with frequent gatherings and activities that involve residents and their loved ones. The memory care unit is frequently singled out as a standout feature, and several reviews point to the rehab program as a core strength. For families prioritizing a positive atmosphere, attentive caregivers, and opportunities for social engagement, Highland presents a compelling option that often checks those boxes more reliably than average.
However, there are clear reasons some families should consider alternatives. A meaningful portion of reviews contain serious, and sometimes grim, cautions about care quality and safety. Allegations range from neglect and inadequate hygiene to severe consequences for residents, including bedsores, infections, and even death in extreme cases. Other reviewers describe inconsistent medical oversight, difficulty communicating with doctors, and episodes of residents being left unattended or inadequately dressed or warmed. Notably, concerns persist about staffing levels and turnover, with implications for responsiveness and the ability to consistently monitor medical and personal needs. For families whose comfort hinges on uniformly high medical governance and strict hygiene standards, these reports warrant careful scrutiny.
The strongest positives, kind, devoted staff; a home-like atmosphere; and a culture that emphasizes resident well-being, often offset many practical concerns. Multiple reviewers commend the staff’s empathy, the facility’s cleanliness, and the sense that residents are treated with dignity. The sensory experience matters here: meals, activities, and a non-clinical ambience that avoids the sterile “nursing home” vibe are repeatedly cited as a differentiator. In addition, the rehab and memory care offerings are frequently described as robust, with attentive therapists and a proactive approach to returning residents to independence or to meaningful daily routines. For families who can observe consistent care practices and who value the social fabric of the community, these strengths can substantially outweigh occasional negatives.
Yet the depth of the negative experiences cannot be dismissed. Reports of poor hygiene practices, delays in basic care, and inadequate room conditions reveal serious gaps in daily oversight. Instances of missed baths, failure to address wounds or hygiene needs promptly, and refrigeration or temperature issues in rooms have been mentioned, sometimes alongside concerns about medication management and the attentiveness of nurses and aides. The presence of such critiques, alongside claims of bedsores or fluid shifts that should have prompted closer medical attention, signals real risk factors for vulnerable residents. Bed bug concerns and ongoing tensions about transparency in communicating problems also appear in the narrative, underscoring a need for cautious, proactive engagement from families evaluating this community.
On the rehab and memory care fronts, Highland demonstrates meaningful strengths that can be decisive for families prioritizing recovery and cognitive support. The memory care unit is described as especially well-executed, and several reviewers praise the clinical staff’s competence within rehab contexts. The facility’s dedication to a lively activity calendar and staff familiarity with residents create a sense of continuity that helps residents feel secure. Nonetheless, those advantages only matter if the core care framework, nursing, hygiene, nutrition, and medical oversight, meets a reliable standard across all shifts. Because some families report inconsistent experiences, it is essential to verify that any selected unit, memory care, short-term rehab, or long-term care, receives consistent staffing, clear care plans, and timely physician involvement.
The practical decision comes down to a clear, action-oriented choice framework. For a family that can devote time to thorough on-site observation and aggressive inquiry, asking to speak with current residents and families, reviewing state inspection results, and requesting to shadow meal times and shifts, Highland offers a compelling combination of warmth, activity, and capable rehab services. It is a facility that rewards hands-on involvement and ongoing dialogue with leadership, and it can be a strong match when those conditions are met. However, for households where consistent medical governance, rigorous hygiene, and predictable staffing are non-negotiable, the risk profile suggested by the negative reviews means exploring alternatives with more uniform performance data may be prudent. In short, Highland is not a blanket win; it is a choice to be made with eyes wide open and a plan for verification.
Recommended approach for families leaning toward Highland: schedule a tour focused on care quality and daily routines, request to observe care on multiple shifts, and insist on meeting with the charge nurse and the primary physician or medical director. Ask for recent state or survey deficiency letters, review the care plans for a resident with similar needs, and request a trial period or a fuller transition plan that includes home health coordination if applicable. In parallel, compare nearby facilities with strong, documented safety records and consistent staffing metrics. The aim is to weigh the proven warmth, social vitality, and rehab strengths of Highland against the most serious, repeatedly reported safety concerns, ensuring the final choice aligns with the family’s risk tolerance and the resident’s care priorities. The right decision will hinge on direct, current interactions with the community and a clear, data-backed view of how care is delivered day-to-day.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Northwest Arkansas Regional (12 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highland Healthcare and Rehabilitation Center in Bella Vista, AR is a premier assisted living community that prioritizes the health and well-being of its residents. Situated in a beautiful location with stunning outdoor spaces, this facility offers a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for seniors.
The community boasts an array of amenities designed to enhance the quality of life for its residents. A beauty salon allows them to maintain their personal grooming needs, while cable or satellite TV ensures they can stay entertained. Transportation services are available for both day-to-day activities and medical appointments, and a computer center and Wi-Fi provide access to technology and connectivity. The fitness room and wellness center enable residents to stay active and maintain their physical well-being. Additionally, a gaming room, small library, and outdoor spaces provide opportunities for relaxation, leisure activities, and socialization.
At Highland Healthcare and Rehabilitation Center, residents can enjoy delicious meals served in a restaurant-style dining room with special attention given to accommodating any dietary restrictions or preferences. Housekeeping services ensure clean living spaces, while move-in coordination assists new residents in settling comfortably into their fully furnished accommodations with private bathrooms.
The community also provides comprehensive care services round-the-clock. A 24-hour call system ensures that assistance is readily available whenever needed. Trained staff offer personalized support with activities of daily living such as bathing, dressing, transfers, and medication management. Specialized diet plans cater to individuals with diabetes or other dietary restrictions. Mental wellness programs contribute to emotional well-being.
Residents at Highland Healthcare and Rehabilitation Center enjoy an active lifestyle through various activities organized by the community’s dedicated staff. Concierge services assist in planning day trips, allowing seniors to explore nearby parks or restaurants conveniently located nearby. Fitness programs cater to the diverse interests of residents while promoting overall health. Resident-run activities foster camaraderie among peers, creating lasting friendships within the community.
With one café, park, place of worship, and five pharmacies nearby, residents have easy access to essentials and entertainment. Additionally, the presence of four physicians in close proximity ensures prompt medical care whenever necessary.
Overall, Highland Healthcare and Rehabilitation Center in Bella Vista, AR offers a vibrant and supportive environment for seniors to thrive, providing exceptional amenities and care services that cater to their individual needs while promoting a fulfilling and engaging retirement lifestyle.
This part of Bella Vista, Arkansas offers a variety of amenities that may be appealing to seniors looking for a comfortable and convenient place to live. Close proximity to restaurants like El Pueblito and Fred's Hickory Inn provides easy access to dining options, while pharmacies such as Medicap Pharmacy and Walmart Pharmacy are nearby for any medical needs. There are also several physicians' offices in the area, including Better Hearing and Balance Connection and Advanced Dermatology & Skin Cancer Center. For recreation, parks like Blowing Springs Park and Bentonville Bark Park offer opportunities for outdoor activities. Places of worship like St Stephen Catholic Church cater to spiritual needs, while cafes like Starbucks provide a cozy spot for socializing. In case of emergencies, hospitals like Northwest Medical Center - Bentonville and Mercy Hospital are within reach. Transportation options include airports like Bentonville Municipal Airport (VBT) and Rogers Executive Carter Field Airport ROG. Overall, this area of Bella Vista offers a well-rounded living environment with convenience and essentials for senior residents.
Highland Healthcare And Rehabilitation Center is located at 670 Rogers Road, Bella Vista, AR 72715 in Benton County, Arkansas
Highland Healthcare And Rehabilitation Center on seniors.fyi includes 9 photos including images showing landscaping, interior, building, trees, outdoor, lounge, seating area, natural light, and more.
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Interior
Outdoors
Building
Trees
Landscaping
Lighting
Seating Area
