Pueblo Springs Rehabilitation Center

Pros

• Some staff members at Pueblo Springs are caring and treat patients well.
• The facility appeared clean during a tour before admission.
• There were activities offered for the residents at the facility.
• The front desk staff were friendly during the initial visit to Pueblo Springs.
• Some employees at the facility were responsive to concerns and complaints.
• The lobby of Pueblo Springs had smiling faces and initially gave a positive impression.
• The staff assured the reviewer that complaints would be addressed, although they weren't.
• The facility was small, which some people may prefer for their loved ones.
• During the initial visit, the staff at Pueblo Springs promised fresh and cooked food daily.
• These statements should be taken within the context of their respective reviews and do not necessarily reflect an overall positive experience at Pueblo Springs.

Cons

• The facility neglected the elderly patient and caused them significant pain and discomfort.
• Pueblo Springs is an awful place and should be avoided.
• The staff at Pueblo Springs lacks caring and competence.
• Mothers appointments were missed and communication was horrible.
• The facility's nursing staff is incompetent and unaware of patients' conditions.
• Pueblo Springs overmedicated patients, had rude nurses, and lacked cleanliness.
• Employees at Pueblo Springs provide evasive answers and avoid phone calls when questions arise.
• The facility withheld food, changed food orders, and couldn't keep medication straight.
• Pueblo Springs neglects patients, over medicates them, and fails to provide proper care.
• The facility is more like a nursing home, with temporary rehab services.
• Pueblo Springs neglected a patient causing bruises, untreated blood clots, sores, and lack of hygiene.
• Do not send loved ones to this horrible facility that is rude, unprofessional, unprepared, slow in providing help.

Review

Pueblo Springs, a rehabilitation facility in an undisclosed location, has come under heavy criticism from multiple individuals who have had loved ones stay there. The reviews reveal a disturbing pattern of neglect, incompetence, and overall poor care provided at the facility.

One reviewer recounts how their elderly family member was admitted to Pueblo Springs for rehab to strengthen his legs after being bedridden due to illness. However, upon returning home, they found him completely bedridden with impacted bowels causing pain and discomfort, severe diaper rash in his private area, and dehydration. The distressing conditions their loved one experienced at Pueblo Springs eventually led to their admission into hospice care. In addition to the subpar physical care provided, the reviewer also mentions the facility's lack of communication and unresponsiveness to phone calls.

Another patient currently staying at Pueblo Springs shares their personal experience of waiting over an hour for assistance after pressing the call button. This complaint suggests that understaffing may be an issue within the facility. They express frustration with the overall quality of care received.

Yet another reviewer explains how they were "recruited" to Pueblo Springs by one of their hospital liaisons after being discharged from TMC (exact meaning not stated). They describe encountering incompetent staff members who failed to administer vital medications brought in by them personally. The reviewer states that they couldn't wait to be released from Pueblo Springs and believes they would have been better off taking their chances recovering at home.

Multiple reviewers criticize the lack of competent nursing and CNA staff at Pueblo Springs. One individual describes how their mother went into the facility for rehab but ended up leaving in worse condition than before. They highlight issues such as extreme dehydration, malnutrition, falls resulting in bruises (only one documented out of three), and blood clots in both legs that were overlooked or ignored by staff members. The reviewer insists that sending loved ones to this facility will not lead to improvement but rather a deterioration in their health.

Another family member shares their disappointing experience with Pueblo Springs, where they claim appointments were missed, new staff members lacked familiarity with vital equipment, and important diagnostic information was not communicated to them. They describe the facility as a joke and express frustration at the lack of cleanliness and poor communication demonstrated by the front desk.

One particularly scathing review accuses Pueblo Springs of providing inadequate care and avoiding responsibility when issues arise. The reviewer suggests that staff members deflect blame onto each other and avoid phone calls once questions are asked. Their relative's condition reportedly worsened while staying at Pueblo Springs, resulting in readmission to a hospital. They advise against choosing this facility for loved ones and recommend conducting thorough research before making any decisions.

In yet another distressing account, a reviewer describes how their mother experienced neglect and abuse during her time at Pueblo Springs. Allegations include being knocked down by an orderly, being told not to complain, developing blood clots in both lungs that went overlooked, having sores on her body, and appearing unbathed upon discharge. The reviewer states that their complaints were dismissed despite promises of resolution from administrators.

Lastly, one reviewer warns others not to send their loved ones to Pueblo Springs based on their own mother's terrible experience there. They recount instances of rudeness, unprofessionalism, delayed pain medication administration after hip replacement surgery, lack of preparation upon arrival, withheld food resulting in weight loss, medication mix-ups by nurses leading to overmedication, and favoritism towards certain residents among the nursing staff.

Overall, these reviews paint a bleak picture of the care provided at Pueblo Springs. Neglectful practices such as missed appointments, improper medication administration, withholding food, poor hygiene standards, lack of responsiveness to calls for assistance, and overall incompetence have been reported repeatedly by those who have had loved ones stay at this facility. Potential visitors or potential patients are strongly advised to consider other options for their loved ones' care.

This part of Tucson, Arizona, offers a convenient and diverse array of amenities for senior living. Within a short distance, you will find multiple pharmacies, restaurants serving a variety of cuisines, reputable physicians' offices, hospitals for medical care, places of worship for spiritual enrichment, cozy cafes for socializing, and a theater for entertainment. The presence of well-known chain establishments such as Walgreens, CVS Pharmacy, McDonald's, Wendy's, and Starbucks ensures accessibility to everyday necessities. Additionally, the proximity to parks like Palo Verde Park and Udall Park provides opportunities for outdoor recreation and relaxation. Overall, this area combines convenience with essential services and recreational options suitable for seniors looking to live independently or enjoy retirement in a vibrant community.

Pharmacies

• Walgreens (0.4 miles)
• Green HealthMart Pharmacy (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (1.2 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.1 miles)

Restaurants

• McDonald's (0.4 miles)
• Wendy's (0.4 miles)
• Whataburger (0.5 miles)
• Beyond Bread (1.1 miles)
• New China Super Buffet (1.1 miles)
• Roadhouse Cinemas - Tu (1.1 miles)
• Green Burrito (1.2 miles)

Physicians

• Escalera Health (0.4 miles)
• Arizona Center For Reproductive Endocrinology & Infertility (0.6 miles)
• Pediatric Gastroenterology Pc (0.6 miles)
• Tucson Orthopaedic Institute PC (0.6 miles)
• MHC Healthcare Primary Care Health Center (0.7 miles)
• Retina Centers PC (0.7 miles)
• Crossroads OB/GYN (0.7 miles)

Hospitals

• Tmc Labor and Delivery (0.7 miles)
• Providence Service (0.8 miles)
• Danville Services (1.2 miles)
• Kindred Hospital - Tucson (1.5 miles)
• Curahealth Tucson (1.5 miles)
• St Joseph's Hospital (1.6 miles)

Places of Worship

• Desert Valley Adventist Church (0.7 miles)
• Grace To The Nations (0.8 miles)
• Rincon Congregational Church (1.3 miles)
• Christ Presbyterian Church (1.9 miles)

Cafes

• Dutch Bros Coffee (1.3 miles)
• Starbucks (1.5 miles)
• Dutch Bros Coffee (1.6 miles)
• LeBuzz Caffe (1.6 miles)
• Panera Bread (1.6 miles)
• Starbucks (1.7 miles)
• Coffee X Change (1.8 miles)

Theaters

• Century Park Place 20 And Xd (1.7 miles)

Parks

• Palo Verde Park (2.3 miles)
• Udall Park Soccer Fields (2.5 miles)