Center At Tucson
Save5020 East Glenn Street, Coolidge, AZ 85712
For more information about senior living options: (844) 490-3973
The facility is clean and some of the staff are excellent. The patient care here is outstanding. This is the best facility in Tucson and it isn't close. They have consistent staffing, excellent ratings from Medicare and a facility that feels more like an upscale hotel. The rooms are all private as are the bathrooms, and the food and other amenities are head and shoulders above the competition. CNAs are amazing; they provide the best level of care and are compassionate and professional. Kim is an outstanding PT. Wound care specialists Katie and Amanda provided thoughtful care that helped heal a pressure ulcer.
They describe the facility's level of care as needing improvement, with repeated mistakes that required a family member to stay with their loved one most of the day. They report terrible communication with family and that no one was available to answer questions. They note state surveyors have been called to the building four times in the past month due to complaints. They say staff were dismissive, disregarding, and condescending when complaints were made, with a lack of urgency to help. They characterize the staff as very unprofessional and overworked. They describe the admissions nurse as bored and just going through the motions. They criticize a CNA in the 235 hallway for being on his phone a lot and not providing timely care. They describe the patient in room 238 as always yelling for help, with the CNA not adequately addressing her needs. They recount a case where a patient was sedated and left dirty, with poor mouth care and a rash from not being kept dry or turned. They mention late meal times due to being short-handed.The Center in Tucson elicits a broad spectrum of experiences, with many families praising its cleanliness, comfort, and the dedication of a core group of staff, while others caution that the level of care can be uneven and that communication with families sometimes falls short. The consensus among reviewers is not uniform, but there is a strong throughline: when things go well, the facility feels like a high-quality, person-centered environment; when issues arise, they tend to center on consistency, urgency, and clear information sharing.
Several reviews highlight the facility's strengths in atmosphere and basic care. The building is repeatedly described as clean, bright, and well-kept, with many noting that private rooms and the option for a family member to stay overnight are significant pluses. Families frequently mention that the nursing staff are attentive and friendly, and that therapy - especially the rehabilitation services - can be excellent. In particular, the combination of therapy, occupational therapy, and physical therapy is repeatedly cited as a strong point, with patients showing meaningful progress and appreciation for therapists who are patient, encouraging, and effective in helping people regain function.
The rehab and therapy experiences are central to several glowing testimonies. Postoperative rehabilitation after hip or spinal surgery is described as notably successful, with therapists who push progress in a supportive, positive way. A standout example is a patient whose PT was Kim, who was described as very goal-oriented and dedicated, providing specific home exercises and following up after discharge to ensure continued improvement. OT Melissa is also singled out for practical, effective guidance, helping patients regain independence with dressing and daily activities. Reviewers credit these therapists as pivotal in turning a difficult recovery into a tangible, confidence-boosting rehabilitation experience. Support staff, including a front desk team member named JR, are appreciated for welcoming, responsive assistance that helps make the treatment process smoother and more reassuring.
Beyond therapy, many reviews celebrate the care teams' compassion and attentiveness. Wound care is highlighted positively, with Katie and Amanda providing thoughtful, proactive care that made a tangible difference for a family member. The overall tone toward the caregiving team in many accounts is warm and grateful, with families appreciative of how nurses, aides, and doctors listen and respond to concerns. The facility's emphasis on communication during the care journey is a recurring theme: families often feel guided and informed by the care team at the outset and during the course of rehab, and many thank the staff for their responsiveness and kindness when coordinating visits, meals, and daily routines.
However, not all reviews echo the same rhythm of satisfaction. A number of comments voice concern about inconsistent care and communication gaps. Some reviewers describe recurring mistakes or delays in urgent tasks - such as timely assistance with basic needs like bedpans - or a perceived lack of urgency from certain aides. There are mentions of aides who appear distracted, sometimes on their phones, which raises questions about supervision and the distribution of workload, especially in certain hallways. There are alarming anecdotes about patients who were sedated or not cared for adequately during stretches of time, with sharp criticisms about cleanliness, skin care, and turning schedules. In several instances, families describe challenging interactions when voicing complaints, accusing staff of condescension or dismissiveness, which understandably undermines trust during vulnerable times.
A subset of reviews also compares The Center to other local facilities, underscoring why some families remain strongly loyal to this center. Several patients and family members frame it as the best facility in Tucson, citing consistent staffing, a privacy-forward environment with private rooms and baths, and amenities that feel more like a high-end hotel. The positive contrasts frequently hinge on improved food quality, better overall ambience, more robust rehab programs, and a sense that the care team is highly engaged and reachable. Yet even among these strong endorsements, a few reviewers recount episodes that remind readers that even top-rated facilities can struggle with staffing pressures and the complexity of providing ongoing, attentive care.
In sum, The Center in Tucson emerges as a facility with exceptional strengths in cleanliness, comfort, private accommodations, and especially rehabilitation therapy. Patients who respond well to therapy and who encounter a consistent, compassionate care team describe meaningful recoveries and a high-quality experience that feels personal and respectful. At the same time, there are persistent concerns about communication with families, staffing strain, and occasional lapses in timely, urgent care. For families considering this center, the pattern suggests a facility capable of delivering outstanding rehab and humane, attentive care, but with a clear need to maintain steady staffing, uphold rigorous communication standards, and address reported gaps in everyday responsiveness to ensure every patient receives the best possible care every day.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tucson International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Center At Tucson in Coolidge, AZ is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our community features a beauty salon where residents can pamper themselves and feel their best. Each resident has access to cable or satellite TV for entertainment purposes. We provide community-operated transportation for outings and appointments, as well as a computer center for staying connected with loved ones.
Residents enjoy delicious meals in our dining room, which offers restaurant-style dining and special dietary options to accommodate individual needs. The fully furnished apartments include private bathrooms, kitchenettes, and Wi-Fi/high-speed internet access.
To promote an active lifestyle, we have a fitness room for exercise enthusiasts and a gaming room for friendly competition. Our outdoor space includes a beautiful garden where residents can relax and enjoy nature. The small library provides a cozy spot for book lovers.
At The Center At Tucson, we offer 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also provides medication management and diabetes diet support. We prioritize the health of our residents by offering meal preparation services that cater to special dietary restrictions.
Engaging activities are an essential part of our community life. Residents can participate in planned day trips, fitness programs, resident-run activities, and scheduled daily activities. Additionally, our concierge services ensure that residents' needs are catered to with utmost care.
Located conveniently near 12 cafes, 1 park, 12 pharmacies, 36 physicians, 27 restaurants, 4 places of worship, 2 theaters, and 6 hospitals; The Center At Tucson offers easy accessibility to various amenities outside the community.
At The Center At Tucson in Coolidge, AZ, we strive to create an environment where residents feel at home while receiving the personalized care they deserve.
Center At Tucson is located at 5020 East Glenn Street, Coolidge, AZ 85712 in Pima County, Arizona
Center At Tucson on seniors.fyi includes 5 photos including images showing interior, salon, dining, bathroom, waiting area, painting, mirrors, windows, and more.
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