Lake Pleasant Post Acute Rehabilitation Center

Pros

• The rooms were clean, which is appreciated by residents and their families.
• The occupational and physical therapists were professional and friendly, providing commendable care.
• One CNA was noted as being particularly helpful, despite the overwhelming demands of the job.
• The food served was described as adequate, even though it could be improved in temperature.
• Some staff members genuinely cared for the residents and worked hard to assist them.

Cons

• The staff frequently ignored call lights and failed to assist residents with meals or toileting, leading to significant weight loss and unsafe discharges.
• Residents were left in dirty diapers for hours without help, and staff were often rude and uncaring.
• The quality of food served was poor, often cold, and inadequate in quantity.
• Communication among staff was severely lacking, resulting in critical care needs being unmet.
• Many staff members appeared unmotivated and displayed a lack of professionalism in their treatment of residents.
• Facilities were described as outdated and poorly maintained, contributing to an overall negative experience for residents.
• There were reports of patients falling multiple times due to negligence and inadequate supervision from the staff.
• Families experienced difficulties obtaining necessary medical records when seeking care for their loved ones after discharge from the facility.

Review

The reviews shared about the rehabilitation facility paint a remarkably grim picture of the care and services provided to patients, particularly those requiring assistance due to disabilities or recovery from surgeries. Many family members express profound dissatisfaction with the overall experience, highlighting serious concerns regarding staff responsiveness, inadequate medical care, and a lack of basic human compassion towards their loved ones. It is clear that the experiences of these families unveil a systemic fail in providing adequate support to vulnerable individuals during critical times in their lives.

One recurring theme in these accounts is the inadequate response to call lights and requests for help. Multiple reviews indicate that patients were left waiting for assistance for hours on end, with some residents like one individual’s sister—a blind patient—left without any communication about their meals or necessary assistance. Many reports described instances where residents required urgent attention but faced delays that not only compounded their discomfort but also jeopardized their safety and dignity. The absence of adequate staff during crucial moments led to incidents where individuals fell or were neglected while lying in soiled conditions; experiences which are both distressing and unacceptable.

Moreover, there are accusations of neglect regarding monitoring nutritional intake. Several family members noted significant weight loss attributed to insufficient meal assistance, while others mentioned that cold food was routinely left unattended without proper provisions made for feeding those in need. The lack of individualized care plans further underscores how little attention was given to understanding what each resident could eat or required nutritionally. This negligence does not merely reflect poor service but raises ethical questions about how patients are treated within such facilities.

The overall quality of food served within the facility came under fire as well, with many reviewers describing it as unappetizing and even substandard. Cold meals lacking proper presentation or dietary consideration formed another layer of disappointment for families who expected better nourishment for their recovering loved ones. Grievances extended beyond dining experiences too; complaints about living conditions indicated outdated furniture, poorly designed room layouts that compromised resident safety, and an environment bereft of warmth or comfort contributed significantly to the negative feelings expressed by relatives.

Despite acknowledging that some occupational therapists (OTs) and physical therapists (PTs) displayed professionalism and competence in delivering therapeutic support, this glimmer of hope was overshadowed by overwhelming concerns about management practices within the facility. Family members expressed disbelief at how poorly organized operations appeared; contract nurses working on short-term assignments added instability rather than continuity in care. Complaints peaked at administrative disengagement—from failure to conduct inventory checks upon admission to denying records upon discharge—only exacerbating frustrations felt by family members seeking clarity amidst an already stressful situation.

In summary, multiple accounts from varied perspectives highlight systemic problems plaguing this particular rehabilitation facility: unnoticed call lights echoing through hallways signify indifference towards immediate patient needs; neglect surrounding dietary considerations exposes troubling gaps in personalized care; inconsistent staffing undermines therapeutic efforts aimed at aiding recovery; poor-quality sustenance adds another layer of dissatisfaction that resonates throughout these narratives. Collectively, they yield a profound sense of mistrust toward a system meant to provide healing—a sentiment echoed clearly by multiple families who implored others not to entrust their loved ones' care to this establishment ever again.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.7 miles)
• Albertsons Pharmacy (2.7 miles)
• Walgreens (3.4 miles)

Restaurants

• Peoria Artisan Brewery (0.5 miles)
• Ventana Lakes Yacht Club (1 miles)
• Line Thai Resteraunt (2.4 miles)
• McDonald's (2.6 miles)
• Harumi Sushi & Sake (2.6 miles)
• Whataburger (2.8 miles)
• Arrowhead Grill (2.8 miles)

Physicians

• Pleasant Pediatrics (1.4 miles)
• Sonoran Vein and Endovascular (1.8 miles)
• Valley of the Sun Pediatrics (2.9 miles)
• Pleasant Pediatrics (2.9 miles)
• Arrowhead Dermatology PC (3.1 miles)
• Aspire Pedi. Therapy (3.1 miles)
• Associated Retina Consultants (3.6 miles)

Cafes

• Black Rock Coffee Bar (2.5 miles)
• Starbucks (2.5 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.5 miles)
• The Well Coffee Company (4.1 miles)
• Starbucks (4.8 miles)
• Dutch Bros Coffee (4.8 miles)

Parks

• Fletcher Heights Park (2.7 miles)
• Indoor Playgrounds International (4.2 miles)
• Rio Vista Community Park (4.6 miles)

Hospitals

• HonorHealth Health Center (2.9 miles)
• Apricus Medical Group (5.4 miles)

Places of Worship

• The Church At Arrowhead (3.1 miles)
• Copper Hills Church (4.3 miles)
• Christ's Church of the Valley (4.8 miles)
• CCV Childrens Building (4.8 miles)
• St Thomas More Parish (4.9 miles)

Theaters

• Arrowhead Fountains 18 (3.6 miles)
• AMC Arrowhead 14 (3.7 miles)