Mesa Lutheran Hospital Trnstnl in Mesa, AZ

Pros

• The service is excellent and the facility is very clean and modern.
• They enjoy talking to Lisa, who is a standout staff member.
• Banner Health is praised for hosting events at its facilities.
• There is a great explanation of Banner Advantage benefits.
• The "Saved by the Scan" program is highly recommended for imaging offices.
• If criteria are met, there is no out-of-pocket cost for the low-dose CT scan.
• The education department is great.
• The facility is nice and easy to access, making it a good place to work.
• The place was amazing.
• The lobby cafe offers good sandwiches.

Cons

• Banner Health is accused of predatory billing practices, including balance billing the reviewer over $3,000 and later adding $2,000 to the balance.
• The billing department is described as inept and criminal.
• The ED care is labeled atrocious, with misdiagnoses and orders that were inappropriate or unsafe.
• Melissa Soto Gonzalez is characterized as extremely rude, abrasive, and unprofessional, allegedly disconnecting calls.
• The Ahwatukee front office is said to be under extreme pressure, making patient interactions feel impersonal.
• Access to the premises can be blocked by a locked gate at lunchtime, forcing patients to wait outside.
• Getting through to Banner staff is like pulling teeth, with frequent transfers and little real assistance.

Review

This community is best suited for families seeking access to a large, integrated hospital system with strong imaging and education resources, and for loved ones who may need acute care or post-acute support in a clean, well-maintained setting. The facility's modern atmosphere, convenient location, ample parking, and on-site amenities provide a stable backdrop for transitions between hospital stay, outpatient imaging, and follow-up care. If the primary goal is reliable clinical capability within a respected network, this site delivers. Those who demand near-perfect consistency in every interaction or who prioritize transparent, friction-free billing should approach with eyes wide open.

Where this hospital shines, it is hard to match. Reviewers consistently note a clean, modern environment and a facility that is easy to reach from residential areas, with practical conveniences like a cafe and straightforward access for visitors. Positive staff encounters illuminate a recurring pattern: certain team members are patient, supportive, and focused on guiding patients through complex procedures, from imaging to education. The depth of resources in imaging and patient education also stands out, offering reassurance for families navigating unfamiliar medical concepts and seeking clear explanations about benefits or therapy pathways. In the right hands, the clinical core here is solid, and that matters deeply for urgent or ongoing needs.

Yet the upside is tempered by material, decision-affecting drawbacks. A persistent thread across reviews is dissatisfaction with billing and administrative touchpoints. Complaints describe opaque charges, balance-billing experiences, and a sense that customer service - especially in the billing and patient-relations channels - can be inconsistent or unresponsive. These issues can turn routine care into a source of stress, delaying payment clarity and undermining trust at exactly the moment families are trying to make informed decisions about treatment and follow-up. On the clinical front, there are echoes of miscommunication and occasional concerns about diagnostic or management decisions in the emergency setting, underscoring a need for vigilance and proactive communication whenever care escalates to urgent or unscheduled visits.

That tension - high clinical capability paired with uneven customer service - drives the practical decision framework. For families prioritizing a robust clinical footprint within a large network, the facility remains compelling, provided a plan is in place to manage billing questions early and proactively. Establishing a single point of contact, such as a patient-relations or care-coordination liaison, can mitigate some frustration and keep discharge planning or imaging pathways on track. Prospective patients should insist on itemized estimates, confirm insurance coverage and out-of-pocket expectations upfront, and request timely updates if any procedure or test is added. Knowing who to call and when to escalate issues is not optional; it is essential to maintaining a steady care trajectory.

In the end, the community offers a balanced blend: a strong physical plant, competent clinical teams, and genuine moments of patient-centered care from individual staff members, offset by notable weaknesses in billing transparency and some front-line responsiveness. For seniors or families who can tolerate occasional friction in administrative processes in exchange for access to a broad hospital network, this site remains a solid option. For those whose decision hinges on predictable billing, airtight communication, and uniformly high customer-service standards, it is prudent to compare other Banner facilities or independent hospitals with teams renowned for consistency in patient relations. The right choice hinges on the weight given to clinical breadth versus administrative ease.

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (2.3 miles)
• Walgreens (3.5 miles)
• Walmart Pharmacy (3.7 miles)
• CVS Pharmacy (4.3 miles)
• Walgreens (4.3 miles)

Restaurants

• Restaurant Huauchinangos Mexican Food (1.6 miles)
• McDonald's (1.6 miles)
• Chick-Fil-A (1.7 miles)
• Green Corner Restaurant (2.8 miles)
• Hibachi Grill Super Buffet (2.9 miles)
• In-N-Out Burger (3.2 miles)
• Bar Louie - Tempe Marketplace (3.4 miles)

Places of Worship

• Mesa Arizona Temple (2 miles)
• Salt River Assembly of God (3 miles)
• Kingdom Hall (5.2 miles)
• Islamic Community Center of Tempe (5.5 miles)
• Church of Jesus Christ of Latter Day Saints (6.5 miles)
• Temple Emanuel (6.6 miles)
• First United Methodist Church of Gilbert (6.6 miles)

Physicians

• Riviera Opticare (3.2 miles)
• Southwest Endoscopy & Srgcntr (5.1 miles)
• Glick Ronald M Do (5.6 miles)
• Scottsdale Cardiovascular Center (5.7 miles)
• Gilbert Primary Care (5.8 miles)
• Azam Medical Clinic (5.8 miles)
• 20/20 Image Eye Centers (6 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.4 miles)
• AMC Mesa Grand 14 (4.1 miles)
• Alamo Drafthouse Tempe (6 miles)

Parks

• Daumler Park (3.4 miles)
• Selleh Park (4.1 miles)
• Tempe Beach Park (5.8 miles)
• Greenfield Park (6.4 miles)

Cafes

• Panera Bread (4.2 miles)
• Infusion Coffee & Tea (4.4 miles)
• Starbucks (4.8 miles)
• Bikini Beans Espresso (4.9 miles)
• Dutch Bros Coffee (4.9 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)

Transportation

• METRO University Dr /Rural (4.9 miles)

Hospitals

• Greenbaum Surgery Center (6.1 miles)