Compass Post Acute Svc

Pros

• Valleywise is described as the best place so far, with attentive staff who treat patients with respect.
• It features a private visiting room where families can talk with their loved ones.
• Some staff members are noted as wonderful and compassionate toward patients.
• A reviewer mentions having a good experience from the hospital for their family.
• The staff are described as patient with patients and attentive to their needs.

Cons

• They describe the facility as horrible, with calls not returned, records allegedly falsified, and people left waiting for help.
• They characterize the staff as very rude and express sympathy for families dealing with them.
• They report a psychiatrist's treatment caused more harm than good and left lasting distress.
• They allege the psychiatrist lashed out, refused to consider medications, and was hostile during the visit.
• They complain about visitation policy and that home-cooked meals are not allowed, only fast food.
• They describe the phone system as terrible, with missed calls and no useful information.
• They claim a misdiagnosis and harm by Dr. Mostafa Sherazy and call for licensing action.

Review

Across a broad chorus of patient voices, Valleywise is described as a place that can feel like a battleground between urgent need and fragile trust. Some reviewers paint a grim picture of systems that don't return calls, records that seem to be mishandled or even falsified, and a sense that the hospital's processes move at a glacial pace while real people wait in the wings for help. One person laments, "they don't return calls," and others echo the same frustration, detailing a phone system that feels more like an echo chamber than a conduit to care, with repeated questions asked and little useful information provided. The impression is that communication is a recurring bottleneck, leaving patients and families in a limbo of unanswered questions and unfulfilled expectations.

In the same thread of testimony, the everyday experience inside the facility is described as marked by neglect and a lack of responsiveness. Several reviews point to a pattern of patients being left to wait for discharge or for basic attention, sometimes feeling completely ignored or treated poorly while they or their loved ones are in the care of staff. The sense that cognitive disabilities and other vulnerabilities are not met with timely, compassionate assistance runs through multiple accounts. Some reviewers draw attention to the difficulty of obtaining information or updates, and to the perception that the needs of the most vulnerable - those who cannot advocate effectively for themselves - are not being prioritized. The overall tone is that patients can become invisible in the very system meant to support them.

Attitudes and interpersonal dynamics among staff emerge as another central theme. A number of reviewers describe encounters with staff as rude, dismissive, or hostile, with at least one account of a psychiatrist who allegedly became aggressive and unhelpful during a virtual visit. The experience recounted about Dr. Erin Nelson is particularly pointed: the patient says she was hostile, unlistening, and resistant to discussing the history shared, with repeated insistence that the patient seek another doctor and a reluctance to engage around medications or the broader context of care. The reviewer emphasizes that there was no request for stimulant medications and clarifies that the patient had trusted the professional to listen and evaluate the information provided. The difficulty of reporting such behavior and the absence of a clear reporting pathway add to a sense of helplessness and ongoing apprehension about seeking mental health care again.

Beyond clinician interactions, several reviews highlight practical and policy-related tensions that shape the patient experience. Visitation policies appear puzzling or inadequately communicated, with one reviewer describing confusion about rules, especially around home-cooked meals and what is allowed for visitors. The sentiment is that families want to support loved ones with reasonable care and nourishment, only to encounter rules that feel opaque or inconsistent. In some cases, patients describe food and basic human needs being deprioritized due to staff shortages or administrative constraints, which compounds distress for both patients and their families who are trying to provide comfort and continuity.

There are also sharp critiques aimed at specific medical decisions and outcomes. One account describes a severe adverse event following an injection treatment, including a traumatic brain injury and misdiagnosis, leading to calls for accountability tied to a particular clinician. The reviewer asserts that the doctor should have taken different diagnostic steps and questions the care pathway that followed. This personal narrative conveys not only fear and anger but also a deep sense that medical judgment and due diligence may have fallen short, with the patient expressing lasting questions about why the experience unfolded as it did. In parallel, another reviewer warns that if financial considerations were different, they might have pursued legal action, underscoring the gravity of the perceived harm and the stakes involved for patients and families.

Amidst these critiques, there are occasional bursts of positive experience that remind readers not every encounter is uniformly negative. One account speaks of a different unit (Unit 2) where a family reports a markedly different atmosphere - attentive staff, respectful treatment, and a private room designed to facilitate conversations with a child during visits. This snapshot contrasts with the broader narrative of systemic frustration and points to variability in care experiences across units. It suggests that some staff and settings within the same hospital can offer the kind of patient-centered attention that families hope to receive, even as others struggle with the more challenging dynamics described elsewhere.

Overall, the tapestry of reviews presents a hospital system that evokes strong emotions - ranging from gratitude to genuine fear and anger. The recurring threads are concerns about timely communication, honest and thorough record-keeping, respectful and consistent patient interactions, and clear, patient-centered visitation and care planning. The testimonials call for greater oversight, better alignment between evaluations and diagnoses, more transparent pathways for reporting concerns, and a renewed commitment to treating patients and their families as partners in care rather than passive recipients of services. In the midst of mixed experiences, the voices converge on a single hope: that Valleywise can move toward a model where needs are acknowledged promptly, care decisions are explained clearly, and every patient feels heard, respected, and protected.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.3 miles)
• Walgreens (3.7 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)

Restaurants

• Restaurant Huauchinangos Mexican Food (1.5 miles)
• McDonald's (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Green Corner Restaurant (2.9 miles)
• Hibachi Grill Super Buffet (3 miles)
• In-N-Out Burger (3.2 miles)
• Bar Louie - Tempe Marketplace (3.3 miles)

Places of Worship

• Mesa Arizona Temple (2.1 miles)
• Salt River Assembly of God (2.8 miles)
• Kingdom Hall (5.2 miles)
• Islamic Community Center of Tempe (5.4 miles)
• Temple Emanuel (6.6 miles)
• Church of Jesus Christ of Latter Day Saints (6.7 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.3 miles)
• AMC Mesa Grand 14 (4.3 miles)
• Alamo Drafthouse Tempe (6 miles)

Physicians

• Riviera Opticare (3.4 miles)
• Southwest Endoscopy & Srgcntr (5.3 miles)
• Scottsdale Cardiovascular Center (5.5 miles)
• Azam Medical Clinic (5.6 miles)
• Glick Ronald M Do (5.8 miles)
• Gilbert Primary Care (5.9 miles)
• 20/20 Image Eye Centers (6 miles)

Parks

• Daumler Park (3.5 miles)
• Selleh Park (4.1 miles)
• Tempe Beach Park (5.7 miles)
• Greenfield Park (6.5 miles)

Cafes

• Infusion Coffee & Tea (4.3 miles)
• Panera Bread (4.4 miles)
• Starbucks (4.7 miles)
• Bikini Beans Espresso (4.8 miles)
• Dutch Bros Coffee (4.9 miles)
• Starbucks (5 miles)
• Starbucks (5.1 miles)

Transportation

• METRO University Dr /Rural (4.8 miles)

Hospitals

• Greenbaum Surgery Center (5.9 miles)