Compass Post Acute Svc in Mesa, AZ

Pros

• The staff are patient with the patients.
• Some staff members were wonderful, using their compassion to help rather than neglect.
• Unit 2 provides a memorable experience with very supportive staff and ample one-on-one time with the patient.
• Gail and Nurse Paz were amazing and made the situation much better; Gail provides very good advice and changes perspectives.
• The doctors there are among the best and go all out for their patients.
• The caregivers here were amazing and frankly saved my son's life, offering great guidance for ongoing treatment.
• Desert Vista was a blessing, with caring staff who were there when needed and helped with resources like medication samples.

Cons

• The place is horrible and they don't return calls.
• They falsify records and leave people waiting in the street for help.
• Valleywise staff are very rude, and the reviewer feels sorry for families dealing with them.
• Erin Nelson's treatment caused more harm than good, and the reviewer can't shake it off.
• The psychiatrist was hostile throughout the call and didn't listen.
• The phone system is terrible, with voicemails left unanswered.
• Clients are not actively involved in their stay and there is poor communication with families.
• This place is the worst hospital the reviewer has seen.
• The facility is run-down and the food is depressing; patients feel like just a number.
• The social workers lie and are disrespectful, failing to communicate with families.
• The reviewer describes the place as criminal with drug pushing and molestation.

Review

Compass Post Acute Svc in Mesa is best suited for families seeking a short-term, post-acute care environment where a core group of compassionate staff, especially on Unit 2, can deliver meaningful one-on-one attention and engagement. The facility appears to reward families who value active social-work involvement and clear, human connections with caregivers who genuinely listen and respond. For seniors or younger adults with complex medical or behavioral needs who require steady discharge planning and daily staff accountability, this community can offer relevant strengths. However, for those whose priorities center on consistently reliable administration, predictable communication, and uniform medical oversight, this facility may fall short and alternative options should be weighed.

Those who should consider alternatives are families who cannot tolerate recurrent communication gaps or opaque processes. Several reviews highlight unreturned calls, frustrating phone experiences, and difficulty obtaining timely information about medications, visits, or discharge plans. If rapid, transparent updates and a straightforward path from admission to discharge are non-negotiables, exploring other post-acute settings with stronger administrative systems and documented escalation paths is prudent. Likewise, if a loved one requires predictable medical supervision, formal oversight, and stringent adherence to treatment plans, a facility with a more centralized, consistent medical leadership structure may be a safer fit.

The most compelling positives hinge on dedicated, personable staff who forge real connections with patients. Reviewers repeatedly point to individuals who stood out for kindness, attentiveness, and practical support - especially on Unit 2 - where one-on-one attention and respectful interaction delivered noticeable benefits. Social workers and front-line clinicians emerge as stabilizing forces in several anecdotes: conversations that offered reassurance, guidance through treatment decisions, and practical help with daily routines. When those relationships exist, they can meaningfully improve a patient's sense of dignity and willingness to engage in therapy or medical regimens, which offsets many of the facility's organizational rough edges.

Yet the negatives are persistent and cannot be ignored. A pattern of inconsistent communication, slow or absent responses, and a sense that families are marginal to the care process undermines trust. Reports describe rude or disengaged staff, uneven patient experiences across units, and frustrations with how care plans and medications are coordinated or explained. For families with loved ones who have cognitive or behavioral challenges, these gaps can escalate anxiety and undermine safety. Even when individual caregivers shine, the administration's reliability and the facility's systems fail to consistently support those positives.

Practically, prospective families should come prepared with specific questions and a plan to enforce accountability. Require a clear point of contact for daily updates, insist on a written discharge timeline, and request access to the unit of interest (particularly Unit 2 if seeking more robust social-work engagement). Ask for the medical director's introduction, a documented medication review process, and explicit criteria for changes in treatment. Bring up visitation and family involvement early, and seek commitments on timely responses to phone calls and messages. If inconsistencies persist, document them and push for administrative escalation or consider alternate facilities with established reputations for reliability and safety.

In the end, Compass Post Acute Svc presents a practical if imperfect option. The facility's strongest argument is the presence of genuinely caring staff members who can deliver meaningful, individualized support when the environment allows it. The decisive factor for most families will be whether administrative and communication systems can be tightened to the standard that modern post-acute care demands. For those who prize human connection and are willing to navigate variability in service quality, this place can work. For others, particularly those prioritizing airtight oversight, dependable responsiveness, and a consistently seamless care plan, exploring alternatives is a prudent first step before committing.

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.3 miles)
• Walgreens (3.7 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (4.2 miles)
• Walgreens (4.3 miles)

Restaurants

• Restaurant Huauchinangos Mexican Food (1.5 miles)
• McDonald's (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Green Corner Restaurant (2.9 miles)
• Hibachi Grill Super Buffet (3 miles)
• In-N-Out Burger (3.2 miles)
• Bar Louie - Tempe Marketplace (3.3 miles)

Places of Worship

• Mesa Arizona Temple (2.1 miles)
• Salt River Assembly of God (2.8 miles)
• Kingdom Hall (5.2 miles)
• Islamic Community Center of Tempe (5.4 miles)
• Temple Emanuel (6.6 miles)
• Church of Jesus Christ of Latter Day Saints (6.7 miles)

Theaters

• Harkins Tempe Marketplace 16 (3.3 miles)
• AMC Mesa Grand 14 (4.3 miles)
• Alamo Drafthouse Tempe (6 miles)

Physicians

• Riviera Opticare (3.4 miles)
• Southwest Endoscopy & Srgcntr (5.3 miles)
• Scottsdale Cardiovascular Center (5.5 miles)
• Azam Medical Clinic (5.6 miles)
• Glick Ronald M Do (5.8 miles)
• Gilbert Primary Care (5.9 miles)
• 20/20 Image Eye Centers (6 miles)

Parks

• Daumler Park (3.5 miles)
• Selleh Park (4.1 miles)
• Tempe Beach Park (5.7 miles)
• Greenfield Park (6.5 miles)

Cafes

• Infusion Coffee & Tea (4.3 miles)
• Panera Bread (4.4 miles)
• Starbucks (4.7 miles)
• Bikini Beans Espresso (4.8 miles)
• Dutch Bros Coffee (4.9 miles)
• Starbucks (5 miles)
• Starbucks (5.1 miles)

Transportation

• METRO University Dr /Rural (4.8 miles)

Hospitals

• Greenbaum Surgery Center (5.9 miles)