Spring Garden Care Ctr

Pros

• The therapist Ryan, nurse Lisa, and case worker Nicole were very caring and professional.
• Nicole was kind, understanding, and patient in explaining the process.
• Lisa the nurse was awesome and looks out for the patients' well-being.
• The facility is clean and well-maintained.
• The staff and residents are wonderful, and the care is beyond professional.
• The food is excellent, comparable to a high-quality restaurant.
• The environment feels like a family, with staff paying attention to detail and going the extra mile.

Cons

• They warned that the facility should not be used for respite nursing care for Alzheimer's patients who need around-the-clock care.
• They claimed their mother developed severe bed sores after a five-day stay.
• They criticized the facility for failing to inform the family upon admission and for not returning phone calls.
• They alleged staff were uncaring and that medications were given incorrectly.
• They claimed that employees beat residents.
• They asserted there was miscommunication and even that medical staff lied about their mother's pulse.
• They reported the center lost their mother's laundry.
• They urged others not to go there (DO NOT GO HERE).

Review

The collection of remarks paints a portrait of Providence Place and the Glencroft campus that is deeply mixed: moments of extraordinary warmth and attentiveness shared by residents and families, shadowed by troubling episodes that left lasting hurt and alarm. On the side of praise, several reviews spotlight compassionate, professional care from individual team members, a clean and welcoming environment, and a sense of family that has been hard to find elsewhere. One family member described the care team - therapist Ryan, nurse Lisa, and case worker Nicole - as genuinely caring and professional, noting that Nicole took time to patiently explain the process during a difficult period. They emphasized that the staff looked out for the patients' well-being, and they found the facility clean and orderly. A lighthearted note about the food, joking that nothing beats Michelina frozen dinners, underscored how even small, personal touches helped make the stay feel more comfortable.

Another set of entries highlighted the personal warmth and community inside the center. The writer spoke about a sense of belonging and a staff culture that felt less like care workers and more like family. They described the care as surpassing ordinary professionalism, with friendships forming among residents and staff alike. The dining experience was praised as well, with many residents feeling that the food was delicious and well above what they had experienced elsewhere. A specific shout-out went to Mo for helping ensure a safe and smooth move-in, which helped the transition feel seamless and reassuring. The overarching sentiment from these accounts is that Providence Place, for many, offered not just services but a home.

A recurring theme across several reviews is that Providence Place and the Glencroft campus can feel like a model or a benchmark for what well-run senior care can look like when it works. One reviewer stated that Providence Place should serve as a model to train other care centers, attributing a sense of "family" to the staff and praising the quality of food - described as excellent and comparable to a high-quality restaurant. Cleanliness was repeatedly singled out, with housekeeping and other support staff going the extra mile. The overall tone from these accounts is one of gratitude and relief: a sense that they had finally found a welcoming place that lived up to its responsibilities.

Another voice shared a long and detailed narrative about moving through the care continuum on the Glencroft campus. The person explained that they moved into Providence Place for physical and occupational therapy and then transitioned to long-term care, becoming very satisfied with the care from CNAs and nurses who were described as outstanding. The comment extended beyond clinical care to include housekeeping, laundry, dining, maintenance, and activities staff, all of whom were said to put smiles on residents' faces and contribute to a warm, happy home atmosphere. The sentiment here is one of deep appreciation for a well-rounded team that consistently goes above and beyond to enhance daily life.

Yet alongside these affirmations, the reviews do not shy away from harsher experiences that cast a long shadow over the facility's record. One reviewer warned prospective visitors with a strong caution against respite care involving nursing for residents with Alzheimer's. They described a five-day stay for their mom during which bed sores developed, labeling the care as incompetent and expressing deep regret for choosing the center. This reviewer was blunt about the negative impact, even suggesting that adding a negative star would be warranted. The contrast with the glowing praise elsewhere is stark and underscores how variable experiences can be within the same facility.

Further controversy centers on a distressing family tragedy and concerns about communication and care. A reviewer recounted that their mother, admitted after West Nile virus, did not receive timely communication about her arrival. An NP reportedly told them that their mother had coded and that a pulse was being maintained, while the family later learned at the hospital that the mother died without a pulse. The reviewer expressed suspicions about what happened, noting that they could not prove wrongdoing but believed the doctor's account that there had been no pulse. Attempts to retrieve the mother's glasses and dentures were met with no return calls, adding to a sense of neglect and frustration during a period marked by fear and grief. The reviewer emphasized understaffing as a contributing factor and stressed that families should have been informed promptly, particularly about visitor restrictions at the outset.

There are even darker and more accusatory notes. One reviewer claimed that "the employees beat the residents here," a statement that, even as it stands within the context of a single review, signals severe concerns about safety and abuse. This is paired with narratives about COVID-related care challenges, including reports of staff being uncaring, medications being wrong, and dismissive responses from nursing management when the reviewer sought help. The patient's family member wrote a blunt, unequivocal warning: "DO NOT GO HERE!" A related account described a COVID rehab stay in which a center with an on-site COVID rehab area allegedly failed to retest a patient before discharge, leading to renewed illness and the need for another test, alongside missing laundry following the stay. The tone here is urgent and emphatic: in these accounts, the care environment can feel dangerous and unreliable during a time of heightened vulnerability.

Taken together, the reviews present a complex landscape of care at Providence Place and the Glencroft campus. On one side, there are heartfelt testimonies to compassionate staff, effective teamwork, and a sense of belonging that makes residents feel at home. On the other, there are severe, disturbing reports of inadequate care, poor communication, allegations of neglect and abuse, and the distress of families who feel they were let down at their most vulnerable moments. The resulting picture is one of a facility that can be a genuine lifeline for some, while for others it has fallen far short of expectations, leaving families with pain, questions, and a sense that improvements are urgently needed in areas like respite care, clinical oversight, communication, and infection control.

This part of Glendale, Arizona offers a convenient and diverse array of amenities for seniors looking to settle in the area. With several pharmacies nearby such as Arizona Organix and Walmart Pharmacy, accessing medication and healthcare services is easily accessible. There are also multiple dining options to choose from including Golden Corral and Cracker Barrel for enjoyable meals. For recreation and relaxation, there are numerous parks like Pioneer Community Park and Grand Canal Linear Park, perfect for outdoor activities and leisurely strolls. Additionally, medical care is readily available with facilities like Banner Thunderbird Surgery Center and Canyon Orthopaedic Surgeons nearby. Places of worship like Church of Jesus Christ of Latter Day Saints provide spiritual support, while theaters such as AMC Westgate 20 offer entertainment options. Overall, this area provides a well-rounded mix of amenities suitable for seniors seeking a comfortable and fulfilling lifestyle in Glendale.

Pharmacies

• Arizona Organix (1 miles)
• Walmart Pharmacy (1 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.9 miles)
• Walgreens (3.3 miles)

Restaurants

• Golden Corral (1 miles)
• McDonald's (2 miles)
• Sonic Drive-In (3.1 miles)
• Arby's (3.4 miles)
• Great Wall Cuisine (3.9 miles)
• Cracker Barrel (4 miles)
• State 48 Funk House (4.1 miles)

Parks

• O'Neal Park (1.6 miles)
• Pioneer Community Park (3.1 miles)
• Pioneer Community Park Off-Leash Dog Park (3.1 miles)
• Grand Canal Linear Park (3.3 miles)
• Granada Park (5.1 miles)
• Desert Star Park (5.6 miles)
• Royal Palm Park (5.9 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.9 miles)
• Dutch Bros Coffee (4.2 miles)
• Starbucks (4.8 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)
• Dutch Bros Coffee (5.6 miles)

Physicians

• Bethany Women’s Healthcare (3.1 miles)
• Banner Thunderbird Surgery Center (4.8 miles)
• Cigna Healthcare of Arizona (4.9 miles)
• AOC: Arizona Otolaryngology Consultants (5 miles)
• Arizona Center for Hematology and Oncology (5 miles)
• Metro Surgery Center (5.1 miles)
• Canyon Orthopaedic Surgeons (5.1 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.6 miles)
• Open Door Fellowship Church (5.4 miles)
• Pure Heart Christian Fellowship (5.6 miles)
• First United Methodist Church of Phoenix (6.9 miles)

Theaters

• AMC Westgate 20 (4.1 miles)
• Park West 14 (4.7 miles)
• Arrowhead Fountains 18 (6.9 miles)

Hospitals

• Abrazo Central Campus (5.2 miles)
• Surgical Specialty Hospital Of Arizona (5.3 miles)