Kachina Place Glendale Senior

Pros

• The facility is safe and clean.
• The staff are very helpful and caring.
• The place is a blessing for their father.
• The facility is very clean and the staff truly care about residents' wellbeing.

Cons

• The reviewer found the process to reach the site manager by phone or email absolutely absurd.
• The reviewer found it difficult to get a call back.
• The reviewer found the staff hard to reach for questions.
• The reviewer questioned who runs the place and warned that elderly abuse will not be tolerated.

Review

A range of voices shares a picture of a care facility that elicits strong appreciation alongside clear concerns. One reviewer opens with a direct question about leadership and a firm stance that elderly abuse must not be tolerated, signaling the importance of accountability and transparency in a setting that serves vulnerable residents. That call for clarity about who runs the place sits at the front of a tapestry of sentiments, suggesting that knowing the leadership matters as much as the care itself. The same voice implies that abuse, if it were to occur, should be met with swift and unequivocal action, setting a standard for how the community expects the facility to operate.

Another note in the collection is succinct but telling: it was great. This terse compliment stands as a stark contrast to the longer, more critical lines that follow, hinting at moments of satisfaction or positive experiences within the same environment. When read together with the tougher feedback, it suggests that the facility can deliver positive interactions or outcomes, even as there are ongoing tensions or frustrations to contend with.

A recurring grievance centers on communication with management. The complaint that "The process for getting the site manager to answer the phone or respond to an email is absolutely absurd" paints a picture of a disconnect between families or residents and those who oversee operations. It indicates that while care may be good in some respects, access to leadership and timely responses to inquiries are not reliably dependable. This concern about responsiveness adds a layer of frustration to the overall experience, underscoring how important clear, accessible communication is in a setting where questions and concerns inevitably arise.

Amid the criticisms, there are vivid acknowledgments of positive day-to-day realities. Several observations celebrate the core strengths of the facility: "This place is a blessing for my father. The facility is safe and clean. The Staff is very helpful and caring." That combination - safety, cleanliness, and compassionate staff - appears again in another line: "Very clean facility and staff truly care about the wellbeing of residents." These statements emphasize a foundation of quality care, where residents feel protected and well-tended, and where staff members are recognized for their kindness and attentiveness. The sentiment is clear: the environment can be a genuine source of comfort and support for the people who live and receive services there.

The final recurring note reinforces the theme of accessibility challenges: "It's difficult to get a call return back to you. And the staff is hard to get a hold of for questions." This sentiment aligns with the earlier grievance about the site manager's availability, painting a consistent picture of a facility that excels in some aspects of care while struggles with providing reliable, open lines of communication. Taken together, these reflections reveal a nuanced picture: a place where residents and families appreciate the safety, cleanliness, and caring nature of the staff, yet lament obstacles in reaching leadership and getting timely responses to questions or concerns.

In sum, the collection presents a facility that many view as a strong, trustworthy place for elderly residents - safe, clean, and staffed by people who genuinely care. At the same time, there is a clear call for better leadership visibility and more responsive communication. The aspirations expressed here point to a core balance the facility could strive for: maintain and celebrate the high-quality, compassionate care while removing barriers that prevent residents and families from feeling heard and connected to those in charge. In this light, accountability, openness about who leads the operation, and improved communication channels emerge as meaningful areas for attention alongside the evident strengths in safety, cleanliness, and staff dedication.

This part of Glendale, Arizona offers a variety of amenities that may be appealing to seniors looking for a convenient and well-rounded community. With several parks nearby, such as O'Neal Park and Pioneer Community Park, there are plenty of opportunities for outdoor recreation and relaxation. Additionally, there are multiple pharmacies in close proximity, making it easy to access necessary medications and healthcare services. A range of dining options, including Golden Corral and Cracker Barrel, offer diverse culinary experiences. For those seeking medical care, there are several reputable physicians' offices and hospitals in the area, such as Abrazo Central Campus and The CORE Institute. Places of worship like the Church of Jesus Christ of Latter Day Saints provide spiritual support for residents. Overall, this part of Glendale offers a mix of recreational opportunities, healthcare services, and community resources that may cater to the needs and interests of seniors looking to settle in the area.

Parks

• O'Neal Park (0.8 miles)
• Grand Canal Linear Park (2.8 miles)
• Pioneer Community Park (3.3 miles)
• Pioneer Community Park Off-Leash Dog Park (3.4 miles)
• Desert Star Park (4.8 miles)
• Granada Park (5.4 miles)
• Royal Palm Park (6.4 miles)

Pharmacies

• CVS Pharmacy (1.4 miles)
• Arizona Organix (1.5 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)
• Walgreens (3.2 miles)

Restaurants

• Golden Corral (1.9 miles)
• Arby's (2.7 miles)
• McDonald's (2.8 miles)
• Cracker Barrel (3.8 miles)
• State 48 Funk House (3.8 miles)
• Westgate Entertainment District (3.8 miles)
• Great Wall Cuisine (3.8 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.7 miles)
• Dutch Bros Coffee (3.9 miles)
• Starbucks (4.8 miles)
• Starbucks (5.6 miles)
• Starbucks (6.1 miles)
• Dutch Bros Coffee (6.2 miles)

Physicians

• Bethany Women’s Healthcare (3.3 miles)
• Cigna Healthcare of Arizona (4 miles)
• The CORE Institute - West Phoenix Physical Therapy (5.1 miles)
• Banner Thunderbird Surgery Center (5.7 miles)
• AOC: Arizona Otolaryngology Consultants (5.8 miles)
• Metro Surgery Center (5.8 miles)
• Arizona Center for Hematology and Oncology (5.8 miles)

Theaters

• AMC Westgate 20 (3.8 miles)
• Park West 14 (4.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (4.1 miles)
• Open Door Fellowship Church (6 miles)
• Pure Heart Christian Fellowship (6.5 miles)
• First United Methodist Church of Phoenix (7.1 miles)

Hospitals

• Abrazo Central Campus (5.4 miles)
• Surgical Specialty Hospital Of Arizona (5.6 miles)