Heather Glen Care Ctr

Pros

• Ivory is an excellent branch manager.
• Rafael provides superb customer support.
• Corina helped open a My Style checking account in minutes.
• Michaela is absolutely amazing and helped with an auto loan.
• Diana has provided excellent customer service.
• MACU consistently shows personal attention and care for its members.
• The bankers are professional and helpful.
• The staff provide excellent service and consistently strive to help customers leave satisfied.

Cons

• They described the credit union as the worst in the nation with low-class employees and a very bad attitude.
• They had a very unpleasant experience with one of the tellers.
• They waited over an hour and a half for a loan specialist, with no prior communication about appointments.
• They complained that the Glendale location had no parking spots and staff used drive-through lanes as personal parking spots.
• They called the wait times terrible and noted long breaks, limiting how many customers were served.
• They stated the ATM machine had been broken for over a year.
• They alleged fraudulent activity after an ATM error involving $900 that was not refunded.
• They were frustrated by inconsistent loan payment handling, with multiple staff giving different promises and no resolution.

Review

Across Mountain America Credit Union branches, the sentiment in these reviews is a tapestry of high praise and pointed frustration. Several customers highlight leadership and service at specific people and sites, while others recount long waits, parking headaches, and uneven experiences from one location to another. The picture is not uniform, but it reveals a pattern: when staff go the extra mile, customers notice; when operations stumble, complaints can be loud and lasting.

On the positive side, several reviewers sing the praises of particular staff members and branch managers. Ivory is named as an excellent branch manager with superb customer support, and Rafael earns repeated applause for his kindness, patience, and clarity in answering questions. A referral from a brother-in-law led to a favorable encounter with Rafael, who helped the reviewer feel confident about opening an account. Corina at the Goodyear location is celebrated for turning a frustrating experience into a smooth one, helping a customer open a My Style checking account in minutes. Michaela stands out as "absolutely amazing," especially for assisting with an auto loan and leaving the reviewer eager to return and request her again. Diana and Jose M. are also highlighted for going above and beyond, with Diana described as having helped many times over the years, and Jose M. praised for compassionate, practical guidance that improved a customer's financial situation. Across these accounts, the common thread is the impact of attentive, professional staff - people who listen, explain, and solve problems in a way that leaves customers satisfied. Several reviews even call the bankers professional and helpful, underscoring a culture of service when the human element shines.

Yet the flip side reveals notable frustrations that recur across multiple locations and visits. A number of reviewers describe extremely long wait times, sometimes with unclear communication about whether appointments exist or how walk-ins are handled. One account details waiting over an hour and a half to see a loan specialist, with the surprise that "everyone had appointments" and no one had communicated a long wait before the reviewer stood up to ask if they were still in line. Another customer reports waiting 3 hours to open an account because staff were too busy, and others recount similar delays with opening business accounts or simply cashing checks. There is a sense among these customers that the Glendale location, in particular, can feel more like a social club than a place to conduct business, hampered by heavy foot traffic and a lack of timely service.

Parking and facility issues also surface prominently. The Glendale location, in one review, is described as having no available parking, with drive-through lanes effectively used as employee parking. A reviewer notes that staff occupy the drive-through lanes, leaving customers to navigate a crowded lot and long waits. Parking shortages, combined with a crowded environment, contribute to a perception of inefficiency. In contrast, other branches - such as Goodyear - are described as more efficient, especially when staff like Corina provide clear guidance that helps speed up the process. There are also practical, ongoing operational problems cited, including a deposit machine or ATM that has been broken for an extended period and a general sense that some branches experience more frequent downtime with ATMs and deposit services, especially at night.

Financial interactions also generate mixed outcomes. Some comments describe positive experiences with loan specialists, favorable rates, and helpful guidance that leads to confident financial decisions. Others recount serious disputes involving loan payments and account corrections. One reviewer describes a scenario in which an attempted loan skip or alignment plan went awry, resulting in a cascade of incorrect payments, a series of promises from multiple representatives and supervisors that failed to resolve the issue for days, and a final outcome in which a credit was not reversed as promised. The frustration is palpable as the reviewer notes conflicting explanations from different staff members and a lack of timely resolution. These experiences emphasize the importance of clear communication and accurate processing, especially when payment timing and loan balances are involved.

In summary, the collection presents a bank credit union with a strong potential for excellent customer service driven by outstanding individuals and branch leadership, balanced by operational challenges that can sap the goodwill of everyday banking. When customers encounter dedicated staff like Ivory, Rafael, Corina, Michaela, Diana, and Jose M., they often come away with highly favorable impressions. When they encounter long waits, confusing appointment processes, parking bottlenecks, and inconsistent handling of loan and payment changes, the experience can quickly sour. For prospective members or those visiting branches, the takeaway is clear: the human element can make all the difference, but it helps to know which location you're visiting, to request known reliable staff, and to be prepared for possible delays or procedural hiccups.

This part of Glendale, Arizona offers a variety of amenities and services that would be beneficial for seniors looking to relocate to the area. There are several dining options nearby, including Golden Corral and Don Ruben's Mexican Restaurant, as well as pharmacies such as Walmart Pharmacy and Walgreens. For leisure activities, there are cafes like Starbucks and Dutch Bros Coffee, as well as parks like O'Neal Park and Pioneer Community Park. Places of worship such as the Church of Jesus Christ of Latter Day Saints are also easily accessible. In terms of healthcare, there are several physicians offices and surgery centers in close proximity, providing convenient medical care options. Additionally, there are theaters like AMC Westgate 20 for entertainment purposes and hospitals like Abrazo Central Campus for any necessary medical emergencies. Overall, this area offers a mix of conveniences and resources that could make it a suitable location for senior living.

Restaurants

• Golden Corral (0.3 miles)
• McDonald's (1 miles)
• Sonic Drive-In (2.2 miles)
• Don Ruben's Mexican Restaurant (3.5 miles)
• Angry Crab Peoria (3.6 miles)
• Chick-Fil-A (4 miles)
• Chipotle Mexican Grill (4 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Walgreens (1 miles)
• Arizona Organix (1.3 miles)
• Walgreens (1.3 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (2.2 miles)
• Starbucks (4.1 miles)
• Dutch Bros Coffee (4.6 miles)
• Starbucks (4.8 miles)
• Dutch Bros Coffee (4.9 miles)
• Dutch Bros Coffee (5.9 miles)

Parks

• O'Neal Park (2.6 miles)
• Pioneer Community Park Off-Leash Dog Park (2.9 miles)
• Pioneer Community Park (2.9 miles)
• Grand Canal Linear Park (4 miles)
• Granada Park (5.1 miles)
• Rio Vista Community Park (5.3 miles)
• Royal Palm Park (5.5 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3 miles)
• Pure Heart Christian Fellowship (4.7 miles)
• Open Door Fellowship Church (5.1 miles)

Physicians

• Bethany Women’s Healthcare (3.4 miles)
• Banner Thunderbird Surgery Center (3.9 miles)
• AOC: Arizona Otolaryngology Consultants (4 miles)
• Arizona Center for Hematology and Oncology (4 miles)
• Metro Surgery Center (4.2 miles)
• Canyon Orthopaedic Surgeons (4.2 miles)
• North Valley Dermatology & Original Skin (4.9 miles)

Theaters

• AMC Westgate 20 (4.5 miles)
• Park West 14 (4.8 miles)
• Arrowhead Fountains 18 (6.1 miles)

Hospitals

• Abrazo Central Campus (5.2 miles)
• Surgical Specialty Hospital Of Arizona (5.2 miles)