Twin Oaks Nursing Home

Pros

• The facility is beautiful and impeccably clean.
• The staff are always kind and friendly and take excellent care of their patients.
• They smile even when someone is having a bad day.
• It is the best facility in Mobile County and a hidden treasure.
• The facility is very clean and organized.
• The staff are very pleasant, kind, and caring.
• The director and his leadership staff are great.
• The executive staff is excellent.

Cons

• The facility is unsafe for senior residents; cameras are needed in rooms.
• The staff are not performing their duties adequately.
• The smell of urine is pervasive throughout the facility.
• Staff fail to report patient conditions to families.
• The bedsore on the uncle's foot went untreated, leading to amputation.
• The facility is unfit.
• Patients are neglected.
• This place is filthy and reeks of bodily fluids.

Review

There is a wide range of experiences and emotions expressed about Twin Oaks, painting a picture of a facility that some residents and families hold in high regard while others weigh it with deep concern and alarm. On one hand, several reviewers praise the site as a clean, well-kept place where staff are friendly, patient, and caring. They describe a beautiful facility, impeccably clean and organized, with staff who greet visitors with kindness and go out of their way to offer smiles even on tough days. In these accounts, the administration and leadership are portrayed as effective and supportive, and the environment itself is presented as a bright, welcoming space that reflects well on Mobile County.

Yet, a contrasting thread runs through the same set of reviews, revealing fears about neglect, safety, and communication. A number of reviewers express alarm about the day-to-day care of residents, focusing on smells, cleanliness, and the reporting of patient conditions to families. One reviewer describes ongoing concerns about the smell of urine throughout the facility and accuses some staff of not reliably informing families about a patient's condition. There is a strong implication that surveillance and oversight might be warranted, with mention of cameras in rooms and a sense that staff should be monitored more closely to ensure accountability.

Within the more troubling accounts, there are poignant and distressing specifics that haunt families and visitors. One reviewer shares a story about an uncle who spent two years at Twin Oaks and whose health declined markedly there. A bedsore on his foot went untreated, and the reviewer alleges the wound's neglect became so severe that doctors could not ignore it when the man finally reached the hospital. According to this account, when the foot was unwrapped, the smell and the appearance reportedly led to quick medical urgency, culminating in an below-knee amputation. The reviewer frames this as a direct consequence of neglect and calls the facility unfit, arguing that those with little insurance deserve, in all circumstances, better care.

Another demanding picture centers on safety lapses and poor communication with families. The criticisms include claims that staff do not promptly report changes in a patient's condition to those who are responsible for the family member's welfare. The sense conveyed is that, without vigilant oversight, serious medical problems can go unnoticed or uncommunicated, leaving families feeling helpless and frustrated. In such accounts, the facility's environment may be clean, but the care of residents - particularly regarding wound care, hydration, and timely medical attention - appears inconsistent or inadequate in the eyes of the reviewers.

There is also a narrative that includes painful personal losses tied to the facility. One reviewer recounts the experience of a mother who had dementia and remained at the facility for two months after recovering from COVID-19. The account describes dehydration, constipation, and weight loss, followed by a hospitalization and the mother's death a few days later. The reviewer claims that during a Zoom call, when the family was trying to assess her condition, the staff member they relied on failed to recognize that she was unresponsive. The implication is that more attentive, skilled care could have altered the outcome, underscoring the fear that serious signs may be missed in some circumstances.

In the same vein, there are voices that call attention to the overall quality of care as an inconsistent mix of experiences. Some reviews note that the facility can be excellent in certain departments or moments, while others describe it as filthy or unsafe in other contexts. The juxtaposition of "beautiful and clean" with "reeking of bodily fluids" speaks to a complex reality where the day-to-day experiences of residents can vary dramatically, depending perhaps on who is providing care, the shift, or the individual needs of a patient.

Amid these divergent perspectives, there is also a sense of community and advocacy that surfaces. Some reviewers speak with a hopeful, almost resonant tone, inviting others to engage in the care process and to participate in events organized by the facility's supporters. There are calls to action that underscore a belief in the potential of Twin Oaks to provide excellent care, coupled with a plea for greater transparency and accountability. The phraseology suggests that for some families, involvement and communication are crucial to safeguarding the well-being of their loved ones, and that a more robust oversight framework - whether through direct observation or external mechanisms - could help align experiences with the highest standards of care.

Taken together, the narratives around Twin Oaks reflect a spectrum of realities: moments of praise for cleanliness, order, and compassionate staff; and, more troubling, stories of neglect, inadequate wound care, dehydration, miscommunication with families, and serious health deteriorations that some feel were preventable. The recurring themes point toward a facility that some view as a hidden gem and others as a place in need of strict oversight and significant improvement. For families considering residence or visitation, these voices highlight the importance of asking detailed questions about wound care, daily routines, staff responsiveness, and the mechanisms by which families are kept informed about a resident's health and safety. The disparate experiences underscore the value of transparency, consistent care standards, and proactive communication as essential elements of trust in a senior-care environment.

This part of Mobile, Alabama offers a range of healthcare options with several primary care physicians, specialists, hospitals, and pharmacies conveniently located within a few miles. The area also provides a variety of dining choices including local restaurants and cafes, catering to different tastes. For those seeking spiritual fulfillment, there are multiple places of worship nearby. In addition, the proximity to Langan Park offers opportunities for outdoor activities and relaxation. Overall, this area presents a well-rounded community with access to essential services and amenities that may cater well to seniors looking for a comfortable living environment in Mobile.

Physicians

• Franklin Primary Health Center (1.2 miles)
• USA Family Medicine (1.5 miles)
• Pulmonary Associates of Mobile PC (1.6 miles)
• Obstetrics & Gynecology Associates (1.6 miles)
• Vascular Center Of Mobile (1.6 miles)
• USA Family Medicine Center (1.6 miles)
• Cardiology Associates - Stephanie D Grosz MD (1.7 miles)

Hospitals

• Infirmary Health System (1.5 miles)
• Diabetes Resource Center (1.5 miles)
• Springhill Medical Center: Pain Management Clinic (4.1 miles)

Pharmacies

• Mobile Association for the Blind (1.6 miles)
• Central Discount Drugs (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.4 miles)
• Winn-Dixie (2.6 miles)
• Cox Nuclear Pharmacy (2.9 miles)
• Midtown Pharmacy (3 miles)

Restaurants

• Dew Drop Inn Restaurant (2 miles)
• Cammie's Old Dutch Ice Cream Shoppe (2.4 miles)
• The Blind Mule (2.4 miles)
• Butch Cassidy's Cafe (2.4 miles)
• O'Daly's Irish Pub (2.4 miles)
• Taco Bell (2.4 miles)
• Chuck's Fish (2.4 miles)

Cafes

• Nova Espresso (2.2 miles)
• Mo'Bay Beignet Co. (2.5 miles)
• Starbucks (3.2 miles)
• Starbucks (4.1 miles)
• Carpe Diem Coffee & Tea Co. (4.2 miles)
• Starbucks (5 miles)
• Starbucks (5.1 miles)

Places of Worship

• Little Flower Catholic Church (3.1 miles)
• Dauphin Way Baptist Church (3.9 miles)
• St Ignatius Church (4 miles)
• Spring Hill Baptist Church (4.4 miles)

Parks

• Langan Park (4.9 miles)