Crowne Health Care Of Springhill in Mobile, AL

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  • Interior

    A beautifully decorated Christmas corner with a tree and vibrant poinsettias.

  • Building

    A view of a building with a green awning on a cloudy day, featuring an American flag in the foreground.

  • Architecture

    A well-maintained entrance featuring a landscaped garden and a winding pathway leading to the building.

  • Landscaping

    A well-landscaped entrance of a brick building with a tidy sidewalk and garden.

  • Exterior

    The exterior view of a hospital building with an American flag flying and trees nearby under a cloudy sky.

  • Healthcare

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  • Rehabilitation

    A healthcare professional assists a patient during a physical therapy session, focusing on balance and mobility.

  • Building Exterior

    Sign for Crowne Place Assisted Living and Crowne of Springhill Rehabilitation.

Crowne Health Care Of Springhill in Mobile, AL

Information last verified:

3712 Dauphin Street, Mobile, AL 36608

For more information about senior living options: (844) 490-3973

3.4 from 21 reviews
5 stars
12
4 stars
1
3 stars
0
2 stars
0
1 stars
8

Overall Review of Crowne Health Care Of Springhill

Pros

  • pro Crowne of Springhill has been phenomenal.
  • pro They could not have picked a better place for rehab.
  • pro Cindy Gilchrist and her staff are outstanding and have gone above and beyond to care for their dad.
  • pro Every aspect of the facility is great.
  • pro Crowne of Springhill has made a difficult time more pleasurable.
  • pro The staff are friendly, caring, and responsive, and the facility is very clean with lots of interactive activities.
  • pro Her mother has received wonderful care at this facility.
  • pro The nurses and therapists are excellent, and the food is mighty good.

Cons

  • pro The office is very unprofessional and hangs up on callers.
  • pro The staff are rude, condescending, and show little regard for patients.
  • pro The facility cares absolutely zero about its patients.
  • pro The meals are delivered cold and staff refuse to heat them.
  • pro They keep residents in cramped rooms with restricted dining and activity access.
  • pro Bedsores were present and the family was not informed.
  • pro Doctors’ appointments were canceled without explanation.
  • pro Nurses were seen on their phones while patients waited, indicating short staffing.
  • pro The facility is described as a place to wait to die due to lack of care and high prices.
  • pro Some reviewers describe the treatment as abusive or inhumane.

Review

Crowne Health Care of Springhill in Mobile is best suited for families seeking aggressive, goal-driven short-term rehabilitation for a loved one who has recently left the hospital. The reviews consistently highlight strong therapy momentum, with residents regaining mobility and confidence under a hands-on rehab team. The environment is described as clean, welcoming, and active, with staff who are friendly, attentive, and capable of delivering structured programs that push toward independence. This is a facility that can make a difficult transition more manageable when the primary objective is to restore function and return home. However, it is not a universal fit for every situation: for residents who require steady, high-touch nursing oversight around the clock or for families who demand consistently professional administrative communication, Crowne Health Care of Springhill may fall short.

Those considering alternatives should focus on two red flags that appear across multiple reviews: inconsistent frontline staffing and variable administrative responsiveness. Several accounts allege unprofessional behavior from management and front-d desk personnel, including being hung up on or questioned inappropriately when seeking help. Additional reports describe unsafe or neglectful conditions, delays in basic care like showers, equipment problems, and meals served cold or inadequately heated. For families whose loved one depends on reliable, compassionate bedside care and transparent, proactive communication from leadership, these patterns raise enough concern to warrant shopping broader options. Likewise, facilities with a track record of decisive, consistent nursing attention and fewer accusations of neglect should be prioritized for long-term placement.

On the upside, multiple reviewers credit the rehab program with tangible, positive outcomes. A standout example is the recovery story of an 87-year-old father who fell and fractured his hip, where staff members like Cindy Gilchrist went above and beyond, delivering care that helped him regain function and return home. A 93-year-old mother recovered well enough to resume her preferred life, thanks to the facility’s tenacity and dedication. Families repeatedly praise the presence of capable therapists, a calendar full of meaningful activities, and a clean, pleasant atmosphere that supports social engagement and motivation. When therapy teams are engaged and the environment is welcoming, Crowne Springhill delivers results that families are eager to celebrate.

Those benefits, however, do not erase significant cautions tied to the facility’s reported deficiencies. The most consequential concerns center on patient experience and safety: fear of bedsores going unaddressed, delays in routine care, and a perception that some staff members lack bedside manner or accountability. The social work and admissions processes, especially around transfer decisions, patient autonomy, and timely communication, have drawn particularly harsh critique. In short, while the rehab calculus can be compelling, strong therapists, evidenced mobility gains, and a supportive ambiance, the potential for abrupt shifts in care quality and inconsistent staff responsiveness makes this facility a risky choice for residents whose needs extend beyond rehab goals or whose families require steady, dependable oversight.

The key to weighing Crowne Springhill lies in aligning expectations with the facility’s strengths and vulnerabilities. For families prioritizing functional recovery and a hospitable setting, the advantages can outweigh the drawbacks if the plan emphasizes a focused rehab stay with clear milestones and active family involvement. The therapy-driven approach, observed positivity from patient stories, and the cleanliness and activity offerings provide a solid platform for recovery. Yet the negatives cannot be dismissed: unaddressed safety concerns, poor communication at times, and the perception of an inconsistent care culture can undermine confidence, especially for long-term residence or for residents who require predictable daily routines and highly reliable nursing care.

Decision guidance is simple but firm. If the primary goal is rehabilitation with the best chance of returning to independent living, and if contract terms include explicit expectations for therapy hours, daily mobility goals, and regular family updates, Crowne Health Care of Springhill can be a credible option with the caveat of close, ongoing oversight. Prospective residents should visit during multiple shifts, interview the therapy team and the administrator, and request concrete data on incident reports, staffing ratios, and response times to family inquiries. If any concern arises about the consistency of care, or if the plan hinges on long-term custodial needs or complex medical oversight, it is prudent to compare alternatives, facilities with documented consistency, tighter safety records, and more predictable administrative engagement, or to explore in-home or community-based options that maintain rehabilitation momentum without the same level of risk. In short, Crowne Springhill remains a viable choice for rehab-focused trajectories, but it demands vigilant governance and clear, enforced expectations to truly deliver reliable, holistic care.

Features

Housing

  • 80 resident community capacity 80 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Mobile Regional (7 miles away) Mobile Regional (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Crowne Health Care Of Springhill is an assisted living community located in Mobile, AL. This community offers a range of amenities to ensure the comfort and convenience of its residents. Residents can enjoy the convenience of having a beauty salon on-site, as well as cable or satellite TV in their fully furnished rooms. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to use.

Meals are provided in a restaurant-style dining room, with special dietary restrictions catered for. Housekeeping services are offered to keep the living spaces clean and tidy. For relaxation and recreation, there is a fitness room, gaming room, small library, and outdoor space for residents to enjoy.

In terms of care services, Crowne Health Care Of Springhill provides 24-hour call system and supervision for the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. Medication management is provided to ensure that residents take their medications properly. The community also offers diabetes diets and special dietary restrictions.

To enhance the social aspect of living in this community, there are concierge services available to assist with planning day trips and resident-run activities. Scheduled daily activities are offered to engage residents in various interests and hobbies.

The location of Crowne Health Care Of Springhill is advantageous, with several amenities nearby. There are 5 cafes, 1 park, 11 pharmacies, 35 physicians' offices, 40 restaurants, 4 places of worship, and 4 hospitals located conveniently close by.

Overall, Crowne Health Care Of Springhill provides a well-rounded assisted living experience with its range of amenities, care services, dining options, recreational activities, and proximity to essential amenities in the surrounding area.

Nearby Places of Interest

Hospitals

  • Springhill Medical Center: Pain Management Clinic (0.1 miles)
  • University Physicians Group (2.3 miles)
  • Infirmary Health System (3.2 miles)
  • Diabetes Resource Center (3.2 miles)

Physicians

  • Azalea City Physicians For Women PC (0.1 miles)
  • Premier Medical (0.1 miles)
  • Bay Area Physicians For Women (0.1 miles)
  • Mark Harrison, MD (0.1 miles)
  • Dr Danilo V. Herrera MD (0.2 miles)
  • Cardiology Associates (0.2 miles)
  • Internal Medicine Center (0.3 miles)

Places of Worship

  • Dauphin Way Baptist Church (0.2 miles)
  • Spring Hill Baptist Church (0.9 miles)
  • St Ignatius Church (1.4 miles)
  • Little Flower Catholic Church (2.7 miles)

Restaurants

  • Cracker Barrel (0.4 miles)
  • McDonald's (0.5 miles)
  • Firehouse Subs (0.7 miles)
  • O'Charley's Restaurant + Bar (0.8 miles)
  • BJ's Restaurant & Brewhouse (0.8 miles)
  • Olive Garden (0.8 miles)
  • Jersey Mike's (0.8 miles)

Pharmacies

  • Walmart Pharmacy (0.5 miles)
  • Heritage Pharmacy (0.7 miles)
  • Benzer Pharmacy (0.8 miles)
  • Rouses Markets (1.1 miles)
  • Walgreens (1.2 miles)
  • Cox Nuclear Pharmacy (1.9 miles)
  • Pharmacy Services of Mobile (2.1 miles)

Cafes

  • Starbucks (0.9 miles)
  • Carpe Diem Coffee & Tea Co. (0.9 miles)
  • Starbucks (1.1 miles)
  • Starbucks (1.2 miles)
  • Starbucks (2.4 miles)

Parks

  • Langan Park (2 miles)

Frequently Asked Questions

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