Crowne Health Care Of Springhill

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  • Interior

    A beautifully decorated Christmas corner with a tree and vibrant poinsettias.

  • Building

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  • Architecture

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  • Landscaping

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  • Garden

    A well-maintained entrance featuring a landscaped garden and a winding pathway leading to the building.

  • Healthcare

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  • Rehabilitation

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  • Building Exterior

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Crowne Health Care Of Springhill

3712 Dauphin Street, Mobile, AL 36608

For more information about senior living options: (844) 490-3973

3.3 from 19 reviews
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Skilled Nursing Facility

Overall Review of Crowne Health Care Of Springhill

Pros

  • pro The staff are friendly, caring, and responsive.
  • pro The facility is very clean with lots of interactive activities.
  • pro The facility is nice and clean, with kind and attentive staff and festive Christmas decor.
  • pro Crowne-Springhill's tenacity and encouragement helped a patient return home.
  • pro A reviewer notes that their mother received wonderful care there.
  • pro The facility has a clean, fresh atmosphere and a calendar full of events.
  • pro Privacy is respected during stays, per a reviewer.

Cons

  • pro The office is very unprofessional and rude.
  • pro Staff frequently hang up on callers who request to speak with the manager.
  • pro The care provided is described as non-existent and lacking basic compassion.
  • pro Bedsores occurred and information about them was concealed from families.
  • pro Dining restrictions, cold meals, and not being allowed to bring personal items reflect poor care.
  • pro The facility is described as short-staffed, with nurses seen on their phones during shifts.
  • pro Doctor appointments are canceled without notice.
  • pro The cot is not fixed properly and collapses, compromising safety.
  • pro Staff hide information and cover up problems rather than addressing them.
  • pro Prices charged are astronomical for the level of care.
  • pro Families are pressured to commit to full-time care, with threats of no space if they refuse.

Review

The experiences at this rehabilitation facility run a broad spectrum, from bright positives to troubling red flags, all revolving around care quality, communication, and the way staff interact with families and patients. On the one hand, many reviewers praise the environment as clean, welcoming, and supportive, with friendly staff and a calendar full of activities that engage residents. One account highlights a mother who returned home able to resume her life after a rehab stay, crediting the facility's tenacity and dedication for getting her moving and back on her feet. Another reviewer describes a well-kept, inviting setting with Christmas d?cor and a staff that was kind and attentive to residents' needs. A separate family note emphasizes the "very clean facility" and staff who are generally caring and responsive, underscoring a sense of safety and comfort in the facility's daily operations. These pieces of feedback portray a facility that can be well-run, with moments of genuine care and effective rehabilitation.

Yet along the same lines of care, other accounts portray a far more troubling experience - one that centers on communication breakdowns, unprofessional conduct, and serious concerns about patient treatment. A recurring complaint is the difficulty families encounter when trying to reach the right person in administration. In one incident, a caller attempted to be transferred to the manager around midday and ended up speaking with a staff member who claimed to be the person in charge. The expectation expressed by the caller is that if a manager is unavailable, a secretary should collect contact information and relay requests rather than functioning as an obstacle or "detective." The caller later requested to speak with administration, only to be met with interrogations and, ultimately, a hung-up call. The tone here is not about a single slip but about a pattern that feels unprofessional and obstructive to families trying to advocate for their loved ones.

This frustration is compounded by allegations of staff treating calls and inquiries as intrusive or unnecessary hurdles. One reviewer notes that this is not the first time they have experienced a hang-up when asking for administrative assistance, and they describe the person answering as delivering the kind of friction that erodes trust in the facility's leadership. There is even a mention of a specific-sounding interaction where the caller perceived a racial?sociocultural dynamic, stating a Caucasian-sounding voice hung up, which escalates concerns about bias or prejudicial treatment. The request for respectful, patient-centered communication appears to be unmet in these instances, leaving families feeling dismissed and voiceless when trying to coordinate care.

Interwoven with the negative communication experiences are accounts of more extreme, system-level concerns about care quality. Some reviews describe severe neglect: bedsores, delays in basic personal care such as showers, and a general sense that staff are overwhelmed or inattentive. One family recounts that a patient who had just been transferred from the hospital for rehab did not receive fundamental assistance - no shower for days, repeated assurances of "we'll take care of it soon" without action, and a pattern of leaving a patient in a wheelchair or without help for basic mobility and cleaning. There are even allegations of critical mismanagement, including canceled doctor appointments without explanation, and a social worker who used high-pressure tactics to coerce a family into accepting long-term care when other options existed, followed by a troubling lack of transparency about the patient's ongoing needs.

Other families emphasize a contrast between "some staff were rude and apathetic" and "not all staff are like that." They recount a troubling environment where patients feel like a burden rather than individuals deserving of dignified care. In one poignant narrative, a family describes a patient who was not allowed to leave her room to go to the dining area or to receive warm meals; she was told she would have to accept meals being delivered to her in a cold state. The review notes that the patient's dignity was compromised - personal items were restricted, and the overall sense was that the patient's environment felt like a containment rather than a supportive space for recovery. Other accounts mention staff signaling a lack of commitment to basic hygiene, such as resisting requests for personal assistance with the bathroom, and performance issues like staff appearing distracted or preoccupied with personal devices rather than attending to residents' needs.

Despite these heavy concerns, there are also stories of hopeful outcomes and quality experiences that suggest a more nuanced reality. Some families report that their loved ones received compassionate care, effective rehabilitation, and a positive atmosphere that supported recovery and well-being. A recurring theme in these positive narratives is the perception that the staff, when engaged, were attentive, responsive, and genuinely invested in helping residents regain independence. The contrast between the positive and negative experiences is stark and instructive: the care environment described by some reviewers feels highly capable and supportive, while others describe a breakdown in basic care, communication, and oversight that can dramatically impact patients' health and safety.

Overall, the collection of reviews presents a facility with notable strengths and significant vulnerabilities. On the strength side, cleanliness, a welcoming environment, and some staff members who demonstrate genuine warmth and competence in rehabilitation tasks are repeatedly highlighted. These elements can contribute to a positive patient experience and successful recovery for many residents. On the vulnerability side, consistent issues with administrative access, voice and involvement of management, and reports of understaffing, delays in essential care, and instances of miscommunication or disrespectful treatment raise serious concerns about patient safety, privacy, and overall quality of care. The divergence in experiences underscores a need for stronger oversight, clearer communication protocols, and a consistent standard of respect and responsiveness toward families and residents.

For families and prospective patients, the takeaway is to approach care at this facility with a balanced perspective and a proactive mindset. If you or your loved one becomes a resident, it may be wise to establish clear points of contact, document concerns as they arise, and seek timely follow-up from administration when issues occur. Given the serious allegations and the inconsistent experiences reported, it would also be prudent for stakeholders to inquire about staffing levels, meal practices, daily schedules, and the process for escalating concerns to leadership. Ultimately, ensuring patient dignity, timely access to managers, and transparent communication will be essential for building trust and delivering the kind of care that residents deserve.

Features

Housing

  • 80 resident community capacity 80 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Mobile Regional (7 miles away) Mobile Regional (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Crowne Health Care Of Springhill is an assisted living community located in Mobile, AL. This community offers a range of amenities to ensure the comfort and convenience of its residents. Residents can enjoy the convenience of having a beauty salon on-site, as well as cable or satellite TV in their fully furnished rooms. Community operated transportation is available for outings and appointments, and there is also a computer center for residents to use.

Meals are provided in a restaurant-style dining room, with special dietary restrictions catered for. Housekeeping services are offered to keep the living spaces clean and tidy. For relaxation and recreation, there is a fitness room, gaming room, small library, and outdoor space for residents to enjoy.

In terms of care services, Crowne Health Care Of Springhill provides 24-hour call system and supervision for the safety and well-being of its residents. Assistance with activities of daily living such as bathing, dressing, and transfers is available when needed. Medication management is provided to ensure that residents take their medications properly. The community also offers diabetes diets and special dietary restrictions.

To enhance the social aspect of living in this community, there are concierge services available to assist with planning day trips and resident-run activities. Scheduled daily activities are offered to engage residents in various interests and hobbies.

The location of Crowne Health Care Of Springhill is advantageous, with several amenities nearby. There are 5 cafes, 1 park, 11 pharmacies, 35 physicians' offices, 40 restaurants, 4 places of worship, and 4 hospitals located conveniently close by.

Overall, Crowne Health Care Of Springhill provides a well-rounded assisted living experience with its range of amenities, care services, dining options, recreational activities, and proximity to essential amenities in the surrounding area.

Nearby Places of Interest

Hospitals

  • Springhill Medical Center: Pain Management Clinic (0.1 miles)
  • University Physicians Group (2.3 miles)
  • Infirmary Health System (3.2 miles)
  • Diabetes Resource Center (3.2 miles)

Physicians

  • Azalea City Physicians For Women PC (0.1 miles)
  • Premier Medical (0.1 miles)
  • Bay Area Physicians For Women (0.1 miles)
  • Mark Harrison, MD (0.1 miles)
  • Dr Danilo V. Herrera MD (0.2 miles)
  • Cardiology Associates (0.2 miles)
  • Internal Medicine Center (0.3 miles)

Places of Worship

  • Dauphin Way Baptist Church (0.2 miles)
  • Spring Hill Baptist Church (0.9 miles)
  • St Ignatius Church (1.4 miles)
  • Little Flower Catholic Church (2.7 miles)

Restaurants

  • Cracker Barrel (0.4 miles)
  • McDonald's (0.5 miles)
  • Firehouse Subs (0.7 miles)
  • O'Charley's Restaurant + Bar (0.8 miles)
  • BJ's Restaurant & Brewhouse (0.8 miles)
  • Olive Garden (0.8 miles)
  • Jersey Mike's (0.8 miles)

Pharmacies

  • Walmart Pharmacy (0.5 miles)
  • Heritage Pharmacy (0.7 miles)
  • Benzer Pharmacy (0.8 miles)
  • Rouses Markets (1.1 miles)
  • Walgreens (1.2 miles)
  • Cox Nuclear Pharmacy (1.9 miles)
  • Pharmacy Services of Mobile (2.1 miles)

Cafes

  • Starbucks (0.9 miles)
  • Carpe Diem Coffee & Tea Co. (0.9 miles)
  • Starbucks (1.1 miles)
  • Starbucks (1.2 miles)
  • Starbucks (2.4 miles)

Parks

  • Langan Park (2 miles)

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