3900 Old Shell Road, Mobile, AL 36608
For more information about senior living options: (844) 490-3973
The PT staff members are exceptional. The nurses, CNAs, and other staff are extremely efficient, yet warm and compassionate. The facility is clean and well maintained. The meals were delicious. The rooms were clean, spacious, and comfortable. Nursing, PT, and OT teams are top notch. The Therapy Department is firm but patient. The nurses and staff are phenomenal, and the environment is clean and comfortable. The staff became family to patients during their stay. The doctors and nurses were awesome and provided excellent care after surgeries.
The facility was described as absolutely horrible and not safe for loved ones. Patients were treated like drug seekers. Staff took hours to assist with bathroom needs. Complaints were dismissed and excuses were made instead of addressing concerns. Residents were left in wet bedding and gowns for hours. The food was disgusting. OT staff were rude. The facility was short-staffed, impacting care. Rooms were outdated and some lacked showers, with some reviewers calling the place a "dungeon." Discharge notices were given with very little advance notice and no clear paper trail of decisions.Springhill Senior & Rehab Center draws a wide range of experiences from families and former residents, with some praising it as a model of compassionate care and effective rehabilitation, and others recounting troubling lapses that left loved ones feeling neglected. The contrast is striking: on one hand, clean facilities, dedicated therapy teams, and staff who "went above and beyond" to support recovery; on the other hand, reports of delays in medication and bathroom assistance, uncomfortable or unsafe conditions, and frustration with discharge processes. Taken together, the reviews create a complex, imperfect portrait of a center that can be a lifeline for recovery for some and a source of serious concern for others.
Several reviews highlight exceptional elements of care and rehabilitation. Families repeatedly commend the physical therapy (PT) and occupational therapy (OT) teams for their expertise, patience, and effectiveness. PT and OT are frequently described as the strongest part of the facility, with therapists who are "exceptional" and who push patients to regain strength and mobility. Nursing staff and CNAs are also praised in many accounts for being responsive, warm, and professional, with stories of staff staying late or going the extra mile to help residents navigate daily needs. Cleanliness and maintenance also appear positively in many narratives, with rooms described as comfortable and the overall environment as well kept, sometimes even newly renovated. A number of families express relief and gratitude for good discharge planning, equipment provision, and seamless coordination with home care or outpatient services, noting that staff helped line up resources so lives could continue smoothly after leaving the facility.
Among the affirming experiences, several specific staff members and moments stand out. The reviews mention nurses and therapists who earned trust through consistent, attentive care, as well as a few standout individuals who became especially meaningful to patients and families. In one account, a nurse referenced only as "K" provided clear explanations and attentive care for a patient's needs, while a different family singled out a set of staff - "Helen, Annie, and Pat" - for going above and beyond to ensure a safe and positive stay. Positive anecdotes also include praise for physicians and the overall medical team, with references to the ability of doctors and nurses to support recovery and to make the hospital-to-home transition as smooth as possible.
However, the facility's reputation is colored by equally strong negative experiences. One family describes a mother who was rehabbing after a hip replacement being treated like a "drug seeker" from day one, with hours-long delays in pain medication and bathroom assistance, and with staff scolding patients for raising concerns. Another reviewer recounts being left in wet bedding and a gown for hours, and hearing that the staff were "short-staffed." A recurring theme is inadequate bedside responsiveness, with residents waiting far too long for help to use the bathroom or receive pain relief, sometimes tipping into a sense of neglect or indifference. These concerns are sometimes linked to claims of shifting or insufficient staffing, making basic tasks like toileting or getting to the bathroom a challenge for residents.
Issues with the facility's physical state and processes also appear in the negative accounts. Some reviewers describe rooms that are old or not aligned with what was pictured in promotional materials, noting a lack of in-room showers and the need to use a community shower area. Other physical conditions - electric beds that don't work properly, shortages of pillows, and bedding changes made too slowly - contribute to an impression of dated infrastructure and inconsistent comfort. A few comments touch on financial or administrative frustrations, including terse or opaque communications about care limits or discharge timing, such as a late, 36-hour notice to stop covered care and related paperwork that could feel overwhelming to families trying to prepare a home. One reviewer even suggested the presence of internal politics or bias, casting doubt on the credibility of some positive reviews by implying that those came from staff members themselves.
Discharge planning and post-hospital continuity also appear as both a source of reassurance and anxiety. Some families report excellent preparation for going home, with staff ensuring that equipment, services, and home health needs were in place ahead of the patient's return. In contrast, others describe abrupt or confusing discharge processes, with short-notice calls and limited opportunities to document or track what had been done. The tension around discharge timing and eligibility can heighten stress for families already dealing with the emotional and logistical strain of recovery, particularly when the patient's care interval is tightly connected to insurance approvals and program rules.
In sum, Springhill Senior & Rehab Center presents a mosaic of care experiences. For some residents, the facility represents a capable, compassionate home for rehab - where clean surroundings, a strong therapy program, and staff who treat patients like family help them regain independence and return home with confidence. For others, the same setting has felt wakeful and distressing: delayed medications, slow assistance, institutional shortcomings, and communication gaps that leave families worried about their loved ones' safety and dignity. Prospective families weighing this facility should consider visiting, asking pointed questions about staffing levels across shifts, how bathroom and pain management needs are prioritized, the condition and modernization of rooms, and the clarity of discharge planning. Gathering current feedback from multiple families with recent experiences can help paint a clearer picture of how care is being delivered today and whether the balance of strengths and weaknesses aligns with a resident's specific needs and expectations.
34 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Mobile Regional (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Springhill Manor Nursing Home in Mobile, AL is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community provides a comfortable and fully furnished living environment with cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Residents can enjoy delicious meals prepared by the on-site restaurant-style dining room and can also request special dietary restrictions to be accommodated.
The care services at Springhill Manor Nursing Home are designed to provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff also assists with medication management and follows a diabetes diet for residents who require it. A mental wellness program is available to support emotional well-being.
Residents at Springhill Manor Nursing Home have access to various amenities including a small library, outdoor spaces, gardens, and move-in coordination assistance. Housekeeping services ensure that the living environment is clean and well-maintained.
For those who enjoy staying active and engaged, the community offers resident-run activities as well as scheduled daily activities. Nearby there are numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals providing convenience for residents seeking additional amenities and services.
Overall, Springhill Manor Nursing Home provides a supportive environment where seniors can receive personalized care while enjoying a range of amenities and nearby attractions in Mobile, AL.
This part of Mobile, Alabama offers a convenient and diverse range of amenities for senior living. With several cafes nearby such as Carpe Diem Coffee & Tea Co. and Starbucks, residents have plenty of options for socializing or enjoying a relaxing coffee break. The area also has various healthcare providers including dermatology, neurology, and women's health services, ensuring easy access to medical care. Places of worship like St Ignatius Church and Spring Hill Baptist Church provide spiritual support within the community. There are pharmacies like Rouses Markets and Walmart Pharmacy close by for medication needs. Residents can enjoy dining out at restaurants like Dreamland BBQ and Firehouse Subs, while also having access to quality healthcare facilities such as Springhill Medical Center and Infirmary Health System in the vicinity. Additionally, the presence of Langan Park offers opportunities for outdoor recreation and relaxation in a peaceful setting.
Springhill Manor Nursing Home is located at 3900 Old Shell Road, Mobile, AL 36608 in Mobile County, Alabama
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