Cogburn Nursing Ctr Midtown

Pros

• The staff are caring and attentive.
• The therapy department is amazing and the staff are friendly.
• Palm Gardens has a lot to offer.
• The staff are wonderful and provide prompt responses; respite stays are enjoyable.
• Erica Myrick is praised for making transitions smooth and seamless.
• Kesha and Keshala are activity techs who ensure residents have fun and stay active.
• James and the staff are working hard on therapy, improving mobility.
• The facility is clean, has no bad smells, and offers engaging activities.

Cons

• They retaliated against him by handling him roughly after he voiced fear about his condition.
• They left him in a wet, dirty diaper all day and night.
• It's elderly abuse and they shouldn't have a job.
• The facility is under-staffed and dirty, and they do not take care of residents.
• They forced the resident to stay in bed all day after he had gotten up and moving around.
• The CNAs sit at one desk and gossip instead of attending to patients.
• They neglect residents and fail to attend to their needs, leaving patients in pain.
• This is one of the worst places to put a loved one, and it should be shut down.

Review

The collection of experiences surrounding Palm Gardens reveals a wide spectrum of outcomes, emotions, and concerns. On one side are accounts that describe extreme distress: allegations of medical neglect, unsafe conditions, and behavior by staff that families interpret as abusive or uncaring. Some families say their loved ones arrived at Palm Gardens already fragile from hospital procedures, only to face situations that left them fearful, physically uncomfortable, or worse. A number of reviewers describe injuries or medical crises that seemed mishandled or dismissed, and they recount moments when anxious family members felt ignored or mishandled by staff. The overarching impression from these voices is not simply dissatisfaction with services, but a fear that serious harm could come from what should be a reassuring step in recovery.

Several reviewers zero in on safety and cleanliness as core issues. One family member describes a hospitalization episode where bleeding resumed after transfer, paired with a belief that nurses did not take the danger seriously, leading to a confrontation with a family member on the phone and, allegedly, retaliation against the resident through rough handling. Cleanliness is another recurrent theme: phrases like "wet dirty diaper all day and night" and "not clean" recur in multiple reviews, painting a picture of environments where basic hygiene and dignity are not consistently upheld. The frustration is not only about moments of neglect but about a pattern that makes families question the overall safety and reliability of the facility during a vulnerable period of recovery.

There are particular anecdotes about delays and gaps in basic care. One sister's admission is described as lacking warmth and prompt attention for hours - "from 12:30 to 3:15 she had not been welcomed or accommodated in any way" - and when a head nurse finally checked on her, the staff member reportedly could not even physically help with turning or removing clothing. Such repercussions leave families worried about whether the facility can meet essential needs when staff are stretched thin or lacking in hands-on support. Another reviewer voices concern over long-term administrative issues, suggesting that communication with family members is slow or insufficient and that the facility's administrative practices may undermine the care being provided at the bedside.

The most troubling narratives share a strong judgment that understaffing, disengaged behavior, and systemic neglect are not isolated incidents but part of the facility's culture. Several reviews explicitly say they would not trust Palm Gardens with a loved one, with descriptions of patients crying out in pain and being ignored, and of CNAs who "sit at one desk and gossip" instead of attending to residents' needs. The sentiment is reinforced by comparisons to standards of decency and dignity - people feel they are being treated as less than human, with end-of-life or recovery needs overlooked in favor of routine or complacent routines. Some reviewers even express that the facility should be shut down or that their experiences would lead others to avoid it if possible.

Balance is found in the many positive and supportive testimonials that accompany the negative ones. A number of reviewers praise the staff's warmth, responsiveness, and professionalism, with comments about quick response times and a sense of "family-like" care. Positive notes frequently highlight the therapy department as particularly effective, with many residents leaving stronger or more mobile. Specific staff members appear repeatedly in praise: individuals like Erica Myrick, DESI, Kesha, Keshala, and James are named as dedicated and caring, with therapy outcomes described as excellent and the overall experience described as "great" or "amazing." The facility's amenities - showers, gardens, bingo, church services in the dining hall - are cited as contributing to a more engaging and humane rehab experience, especially for those who benefit from social and spiritual activities.

Nevertheless, even among supporters, there are cautions about management and administrative processes. A recurring thread is the difficulty of obtaining timely updates or clear information about a loved one's condition and progress, including concerns about Medicare documentation and benefits. One reviewer reports that their mother's status did not reflect the capabilities the facility claimed, fueling fears that outside oversight or documentation could be incomplete. Another notes persistent AC issues over months, hinting at broader infrastructure problems that can influence the comfort and safety of residents over extended stays. The disconnect between compassionate bedside care and behind-the-scenes administration appears as a source of frustration for families who otherwise value the visible care they receive.

In sum, Palm Gardens emerges as a place of stark contrasts. For some families, it is a reliable, welcoming environment where professional therapists, attentive aides, and engaging activities help patients regain strength and independence, culminating in positive experiences and gratitude toward specific staff members. For others, it represents a distressing, unsafe, and inadequately managed setting where patients may be left unattended, illness is mishandled, and basic conditions like cleanliness and maintenance fall short of expectations. The most consistent recommendation across the mixed reviews is for prospective visitors to thoroughly evaluate the facility, meet with the care team, inquire about staffing levels and responsiveness, and verify what is being done to address administrative and infrastructural concerns. It is clear that experiences at Palm Gardens are highly variable, and families should seek up-to-date, in-person assessments to determine whether it can meet the unique needs of their loved one. And as some critics note, it's worth considering the strength of oversight and advocating for transparency when concerns arise, including engaging state resources or ombudsman services if care needs are not being met.

This part of Mobile, Alabama offers a convenient and comfortable setting for senior living. With several pharmacies located within close proximity, access to medication and healthcare services is easily accessible. A variety of dining options ranging from fast food to barbecue provide residents with diverse culinary choices. Additionally, the presence of reputable physicians and medical facilities such as dermatology and neurological institutes ensures quality healthcare services. Places of worship nearby offer spiritual support, while cafes like Starbucks and Carpe Diem Coffee & Tea Co. provide opportunities for socialization over coffee. The area also boasts proximity to hospitals like Springhill Medical Center for specialized care, and Langan Park provides a serene outdoor space for leisurely walks or picnics in nature.

Pharmacies

• Benzer Pharmacy (0.2 miles)
• Heritage Pharmacy (0.3 miles)
• Walmart Pharmacy (0.6 miles)
• Cox Nuclear Pharmacy (1.3 miles)
• Rouses Markets (1.5 miles)
• Mobile Association for the Blind (1.6 miles)
• Midtown Pharmacy (2 miles)

Restaurants

• Jersey Mike's (0.2 miles)
• McDonald's (0.4 miles)
• Dreamland BBQ (0.5 miles)
• Cracker Barrel (0.6 miles)
• Zaxby's (0.9 miles)
• Raising Cane's Chicken Fingers (1.1 miles)
• Burger King (1.1 miles)

Physicians

• Dermatology Center (0.3 miles)
• Coastal Neurological Institute (0.3 miles)
• Infirmary 65 Diagnostic Center (0.3 miles)
• Mark Harrison, MD (0.7 miles)
• Premier Medical (0.7 miles)
• Cardiology Associates (0.8 miles)
• Dr Danilo V. Herrera MD (0.9 miles)

Places of Worship

• Dauphin Way Baptist Church (0.6 miles)
• Spring Hill Baptist Church (1.4 miles)
• St Ignatius Church (1.5 miles)
• Little Flower Catholic Church (2.2 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.2 miles)
• Carpe Diem Coffee & Tea Co. (1.3 miles)
• Starbucks (1.9 miles)
• Starbucks (2.6 miles)

Hospitals

• Springhill Medical Center: Pain Management Clinic (0.8 miles)
• Infirmary Health System (2.4 miles)
• Diabetes Resource Center (2.4 miles)
• University Physicians Group (3.1 miles)

Parks

• Langan Park (2.4 miles)