Allen Health And Rehabilitation

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Allen Health And Rehabilitation

735 South Washington Avenue, Mobile, AL 36603

For more information about senior living options: (844) 490-3973

3.7 from 18 reviews
5 stars
9
4 stars
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Skilled Nursing Facility

Overall Review of Allen Health And Rehabilitation

Pros

  • pro Allen's staff were the most caring people.
  • pro All departments' staff - reception, activities, social services, nursing, cafeteria, laundry, maintenance, and housekeeping - were very helpful.
  • pro Their care for the residents was truly heartwarming.
  • pro Their smiles and interest in the entire family were meaningful.
  • pro The staff provided peace, comfort, and excellent care for residents.
  • pro The front desk staff were sweet, friendly, and welcoming.
  • pro The facility looked and smelled clean, and the staff were accommodating and helpful.
  • pro Amy was kind and answered all questions.
  • pro The nurses were very good to him, and Jada was respectful and hands-on.

Cons

  • pro The facility was described as cruel, neglectful, or disrespectful, with staff seemingly unable to do their jobs.
  • pro Residents were ignored when they screamed for help.
  • pro A brother was left freezing for hours without any covering on the bed.
  • pro It was described as a do-not-lift facility.
  • pro A resident remained in bed for months, suggesting neglect.
  • pro The family was never notified about the resident's condition.
  • pro A balance of $76 was left and never returned.
  • pro There were inconsistent or false claims about notifying the family; staff failed to reliably inform.
  • pro The aunt fell twice in one night, and no timely notification was provided.
  • pro The brother's belongings (new shoes, false teeth, a bank card, and hygiene items) were stolen and not accounted for.

Review

The collection of impressions about Allen reveals a broad spectrum of experiences that can feel almost contradictory in the same place. Some families speak of nightmare-level care and frightening lapses, while others describe warmth, kindness, and genuine care that made a difficult situation bearable. Taken together, the reviews paint a facility that can feel like two different environments depending on who is involved, when, and what moment you happen to encounter them.

Several accounts describe extremely troubling experiences, especially for residents who required more intense attention. One reviewer spent three weeks at Allen after a major spine fusion and says they encountered what felt like a breakdown in care: people screaming for help were ignored, and their brother was left with no cover on the bed for hours, seemingly in a "do not lift" situation that left him immobile for months. They describe a pervasive sense of neglect and disrespect, including a serious issue with communication - the family was not informed about their loved one's condition, and even after hospital encounters, inconsistent explanations were given. There are more distressing specifics: a bad rash from head to toe, ongoing pain, and a financial aftertaste, as a balance of $76 was not returned when the patient left. The tone of this account is a warning about safety, responsiveness, and respect in moments of greatest vulnerability.

In stark contrast, another thread of the same facility's narrative centers on compassion and attentive care. One reviewer recounts that their father's last months at Allen were defined by extraordinary care across multiple departments - reception, activities, social services, skilled nursing, and housekeeping - all contributing to a mothering, "heartwarming" environment. The praise is broad and specific, with mentions of smiling staff who showed genuine interest in the family and residents alike. Even though there is an acknowledgment of a budgetary strain, the prevailing mood is that of gratitude for the spirit of the staff and the atmosphere that made those final months more bearable. This juxtaposition highlights how a place can feel deeply caring and deeply lacking at the same time, depending on the moment, the staff member involved, or the specific needs of a resident.

Other reviews lean toward high praise that reinforces a strong sense of trust and reassurance. One family member calls the staff "amazing" and credits them with bringing peace, comfort, and excellent care for their mom. The experience seems to be characterized by a reassuring sense of competence and warmth that solidified the decision to choose this facility. Positive anecdotes continue with specific individuals who left a favorable impression: Amy, who called promptly and answered questions with kindness; Regina and the front desk staff described as "sweet, friendly, and welcoming"; and a general impression that the facility looks and smells clean, which matters a great deal to families touring during challenging times. These notes create a counterbalance to the harsher accounts, illustrating that competent, compassionate care does exist within Allen's walls.

However, there are continued concerns about communication and responsiveness that recur across several reviews. One family recounts a hospitalization lasting nine days without timely notification, with conflicting explanations about whether the hospital had informed them. They describe a pattern of selective reporting by staff and a perception that the care team was more interested in the bottom line than the well-being of the resident. Another account mentions that a loved one, who could no longer feed herself, was left with food not assisted or encouraged to eat, contributing to deterioration. The emotional impact of not receiving condolences after a loss - merely a minimal presence from a few LPNs - further shades the facility with disappointment and skepticism about the priorities of the staff.

There are also practical and safety-related concerns that recur in multiple comments. A case of lost or stolen belongings - worn shoes replaced with a pair smeared with dog excrement, stolen false teeth, a stolen bank card, and other personal items - paints a picture of vulnerability that families worry about beyond medical care. A wheelchair being misplaced or lost adds to the sense of disorganization and anxiety, especially for loved ones who rely on mobility and independence. Even amidst these concerns, some reviews acknowledge positive interactions with individuals who seemed to care deeply about residents' everyday lives, including respectful nursing care and thoughtful attention from certain staff members during visits.

Taken together, the impressions of Allen are a study in contradictions: scenes of neglect and fear interwoven with moments of warmth, attentiveness, and genuine compassion. The narratives stress how crucial clear, proactive communication is - about hospitalizations, changes in condition, and even routine updates. They also underscore the importance of safeguarding residents' belongings, ensuring timely assistance with meals, and maintaining an environment that respects both the dignity and the safety of every person in care. For some families, Allen represents a beacon of kindness and professionalism; for others, it represents a deeply troubling experience that leaves lasting doubts about the facility's standards and priorities. The overarching takeaway is clear: care quality at Allen appears highly variable, shining in some moments and faltering in others, depending on who is present, how it is managed, and how well the staff listen to and act on family concerns.

Features

Housing

  • 119 resident community capacity 119 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Mobile Regional (11 miles away) Mobile Regional (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Allen Health And Rehabilitation in Mobile, AL is an assisted living community that provides a range of amenities and care services to its residents. The community offers a beauty salon where residents can enjoy pampering services, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available for residents who need assistance getting around, and there is a computer center for those who wish to stay connected.

Dining at the Allen Health And Rehabilitation is restaurant-style, with meals prepared and served by the staff. Special dietary restrictions are accommodated, including diabetes diets. Housekeeping services are provided to ensure the comfort and cleanliness of each resident's fully furnished living space. Residents also have access to outdoor spaces such as a garden and can enjoy the convenience of private bathrooms in their accommodations.

The community offers various opportunities for socialization and engagement with others. There is a gaming room for entertainment purposes and a small library for reading enthusiasts. Scheduled daily activities and resident-run activities provide opportunities for residents to participate in group events. Additionally, there are planned day trips for those who wish to explore the surrounding area.

Care services at Allen Health And Rehabilitation include 24-hour call systems and supervision for added peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management ensures that residents receive their medication on time, and special dietary restrictions are accommodated.

In terms of nearby amenities, there are several cafes, pharmacies, physicians, restaurants, places of worship, and hospitals within close proximity to the community. This allows residents easy access to various services they may require outside of the facility.

Overall, the Allen Health And Rehabilitation in Mobile, AL provides comprehensive care services along with an array of amenities to enhance the quality of life for its residents.

Nearby Places of Interest

Restaurants

  • Taco Bell (1 miles)
  • McDonald's (1.1 miles)
  • Chuck's Fish (1.2 miles)
  • O'Daly's Irish Pub (1.2 miles)
  • B Bobs Downtown (1.3 miles)
  • Loda Bier Garten (1.4 miles)
  • The Blind Mule (1.4 miles)

Pharmacies

  • CVS Pharmacy (1 miles)
  • Winn-Dixie (1.5 miles)
  • Walgreens (2.2 miles)
  • Midtown Pharmacy (2.4 miles)
  • Cox Nuclear Pharmacy (3 miles)
  • Mobile Association for the Blind (3.5 miles)
  • Heritage Pharmacy (4.2 miles)

Cafes

  • Mo'Bay Beignet Co. (1.2 miles)
  • Nova Espresso (1.5 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.3 miles)
  • Starbucks (4.9 miles)
  • Starbucks (5.5 miles)

Physicians

  • Mobile County Health Department (1.4 miles)
  • Family Oriented Primary Health Care Clinic (1.4 miles)
  • Nephrology Associates of Mobile PA (1.8 miles)
  • USA Family Medicine Center (1.9 miles)
  • Deanna Thomas, CRNP (2.1 miles)
  • Diagnostic and Medical Clinic (2.1 miles)
  • Franklin Primary Health Center (2.1 miles)

Places of Worship

  • Little Flower Catholic Church (2.3 miles)
  • Dauphin Way Baptist Church (4.7 miles)

Hospitals

  • Diabetes Resource Center (2.3 miles)
  • Infirmary Health System (2.4 miles)
  • Springhill Medical Center: Pain Management Clinic (4.9 miles)

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