Valley View Health And Rehabilitation

Pros

• The rehab staff at Valley View Health and Rehabilitation were helpful, friendly, attentive, and caring.
• The PT, OT, and speech therapists helped the patient regain strength and function within just three weeks.
• The medical team, including the nursing staff and nurse practitioner, provided excellent care.
• Special care and attention was given to a patient's family member with dementia during visiting hours.
• The entire staff at Valley View Health and Rehabilitation worked well within the constraints of mandatory COVID protocols.

Cons

• The room was dirty and staff showed no interest in taking care of the patient.
• Nurse call button was not answered for several hours, leaving a patient with a broken hip unable to use the bathroom alone.
• Patient's room was never cleaned, they only received two sponge baths, and their hair was never washed.
• Staff slept on the job multiple times and did not respond promptly to requests for assistance.
• Medical staff did not properly address the patient's needs, resulting in missed medication doses and inadequate care for an open wound.
• Lack of communication and unhelpfulness from the social worker made it difficult for the patient to access resources or appeal their situation.
• The facility had a lack of staff available at the front desk to address questions or provide assistance.
• Patients who were non-verbal received poor treatment, while compliant individuals were given preferential care.
• The food quality was subpar and there were issues with meeting dietary requirements.
• Family members felt disregarded by staff and faced difficulties in getting their concerns addressed.

Review

Valley View Health and Rehabilitation has received mixed reviews from individuals who have experienced their services firsthand. While there were a few staff members who showed care and compassion towards the patients, many others seemed disinterested and solely motivated by receiving a paycheck. The lack of communication and assistance was a major issue, with repeated calls for help often being ignored.

One reviewer expressed disappointment in the cleanliness of the facility, stating that their loved one's room was never cleaned during their three-week stay. Additionally, basic hygiene needs were not met, such as only receiving two sponge baths and no hair washing. This lack of attention to personal care extended to missed medication doses and neglecting bedridden patients with bedsores.

Another reviewer had a similar experience with poor quality care, noting that their father's nurse call button went unanswered for several hours. Despite having a broken hip and needing assistance in using the bathroom, it took multiple requests before a nurse arrived. They also mentioned that the facility seemed more interested in caring for non-verbal patients so they could mistreat them without repercussions.

In contrast to these negative experiences, one individual shared a positive review about their spouse's stay at Valley View Health and Rehabilitation. They commended the rehab staff for doing an excellent job in helping their wife recover from a hip fracture. They also praised the medical team's attentiveness and highlighted how the facility adapted well to COVID-19 protocols.

However, another reviewer raised concerns about poor communication between staff and family members during their mother-in-law's stay. They felt there was a disconnect regarding food preferences and suggested that more interaction between staff and families would be beneficial.

Several reviewers mentioned issues with rudeness from staff members, including nurses taking an excessive amount of time to respond to patient requests. One individual highlighted the inadequate care provided to diabetics at Valley View Health and Rehabilitation, stating that there was no specific meal plan for diabetic patients.

Lastly, one person shared a personal experience as a rehab patient at the facility, expressing feeling disrespected and harassed by the staff. They claimed that both communication and medication administration were often delayed, and emphasized their dissatisfaction with the overall treatment received.

In conclusion, while Valley View Health and Rehabilitation had some positive aspects, such as a dedicated rehab team and clean facilities, numerous negative reviews highlighted concerning issues with cleanliness, lack of communication, neglectful care, and disrespectful treatment towards patients. It is important for families to thoroughly investigate the facility before making any decisions about placing their loved ones there.

This part of Madison, Alabama offers a convenient and diverse range of amenities for seniors looking to settle in the area. With numerous dining options such as Chick-Fil-A, Las Trojas Cantina, and Waffle House within close proximity, residents will have plenty of choices for meals. Nearby pharmacies like Star Market Pharmacy and Walgreens provide easy access to medications and healthcare needs. For entertainment, Cineplanet 15 is just a short distance away for movie enthusiasts. Additionally, there are various cafes like Starbucks and Grounded Coffee for socializing or enjoying a quiet moment. The presence of reputable physicians' offices and hospitals nearby, including Madison Hospital Emergency Department and Digestive Disease Center PC, ensures quality healthcare services are readily available. Places of worship like The Grove Baptist Church and Mt Zion Baptist Church cater to spiritual needs while parks like Shelton Park offer opportunities for outdoor recreation. The convenience of transportation options such as Huntsville International Airport provides easy access for visiting loved ones or traveling. Overall, this area provides a well-rounded living environment ideal for seniors seeking a comfortable and active lifestyle in Madison.

Restaurants

• Chick-Fil-A (0.1 miles)
• McDonald's (0.2 miles)
• Sonic Drive-In (0.4 miles)
• Las Trojas Cantina (0.4 miles)
• Jonathan's Grille (0.5 miles)
• Waffle House (0.6 miles)
• I Love Sushi (1 miles)

Pharmacies

• Star Market Pharmacy (0.2 miles)
• Walgreens (0.5 miles)
• CVS Pharmacy (1.1 miles)
• Walmart Pharmacy (1.3 miles)
• Walgreens (2.7 miles)
• Fred's Pharmacy (2.9 miles)
• Walgreens (3 miles)

Theaters

• Cineplanet 15 (0.5 miles)
• Cinemark Bridge Street And Xd (5 miles)

Cafes

• Starbucks (0.6 miles)
• Grounded Coffee (2.6 miles)
• Just Love Coffee Cafe (3.7 miles)
• Alchemy (4.9 miles)
• Blue Plate Cafe (8.3 miles)

Physicians

• Digestive Disease Center PC (0.8 miles)
• Madison Hospital Vein Center (0.8 miles)
• Madison Family Medicine (0.8 miles)
• OBGYN Associates (1.1 miles)
• Urgent Care for Children (1.1 miles)
• Rainbow Family Medicine (2.1 miles)
• Dr Sunita Puri (2.8 miles)

Hospitals

• Madison Hospital Emergency Department (0.9 miles)
• Madison Hospital (1 miles)
• Madison Surgery Center (4.8 miles)
• Brooks Home Healthcare (6.4 miles)

Places of Worship

• The Grove Baptist Church (2.4 miles)
• Church of Jesus Christ of Latter Day Saints (2.7 miles)
• Mt Zion Baptist Church (2.8 miles)
• Oakwood University Seventh Day Adventist Church (5.7 miles)

Parks

• Shelton Park (3.2 miles)
• Palmer Park (4.5 miles)

Transportation

• Signature Flight Support (7.4 miles)
• Huntsville International Airport (HSV) (7.5 miles)
• Huntsville Airport Baggage Claim (7.5 miles)