Overall Review of Florence Nursing And Rehabilitation Center
common
40 reviews mention this
Staff compassion is a major theme
Residents and families repeatedly describe the staff as caring and professional, though a minority report serious failures by caregivers.
Many reviewers praise the staff as caring, kind, and professional, and several highlight nurses, therapy staff, and administrators as particularly supportive. Some families also describe responsive help with questions, daily needs, and overall comfort. On the other hand, a smaller group of reviews mention negative experiences involving medication issues, missed support needs, or rude behavior from business-office staff.
differentiator
18 reviews mention this
Rehab and therapy receive praise
The rehab and therapy teams stand out, with multiple residents describing effective, hands-on treatment.
Several reviews focus on physical therapy, occupational therapy, and speech therapy, describing them as friendly, helpful, and effective. A number of reviewers mention good outcomes from therapy and state they would return for rehab. A few other reviews also discuss therapy and care differently, describing situations where residents needed more assistance than they received, which points to inconsistency across experiences.
common
16 reviews mention this
Cleanliness and campus feel mixed
Some residents report spotless, well-kept spaces, while others describe unclean rooms and bathrooms.
A substantial portion of reviews say the facility is very clean and orderly, and some mention clean private rooms and pleasant environments. Others report cleanliness problems such as dirty bathrooms, unclean linens, or rooms that did not feel clean. This split suggests cleanliness quality may vary by stay, unit, or staffing coverage.
common
10 reviews mention this
Food quality is often mentioned
Dining comes up frequently, with reviews describing both good meals and concerns about food.
Some reviewers describe the food as good and match it with positive experiences overall. Others mention problems such as food tasting bad or not meeting a resident’s altered diet needs, and at least one review ties meal concerns to dietary confusion. The community also offers restaurant-style dining, which aligns with why dining is a recurring topic in reviews.
caveat
14 reviews mention this
Care coverage and responsiveness vary
Several reviews raise concerns about staffing levels and how quickly help is provided.
A number of critical reviews say residents did not receive timely help after call buttons, and some describe needing bathroom assistance that was delayed. Others report inadequate support for daily care needs, including help with eating or hygiene. Even where therapy is praised, these comments suggest that day-to-day care coverage may not meet every family’s expectations.
caveat
9 reviews mention this
Administration and medication issues reported
Some families report serious administration and medication problems during admissions, discharges, or ongoing care.
Critical reviews mention medication errors, missing medications, and instances where residents were left without life-saving meds or given the wrong medication for days. A few also describe discharge planning breakdowns and difficulties communicating with administrative staff or the business office. These issues appear in a minority of reviews, but they are serious enough that they come through clearly as a recurring concern.
common
2 reviews mention this
Nearby options for errands and visits
There are several nearby clinics, hospitals, parks, and everyday stops close by.
The area includes nearby physician and hospital options, plus restaurants and pharmacies that can help during rehab or recovery visits. A few parks are also within the nearby set. This can make it easier for family members to handle appointments and errands while a loved one is at the facility.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
147 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Supportive leadership and caring staff with flexible scheduling.
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