Florence Nursing And Rehabilitation Center

Pros

• The speech therapists provided significant help to the resident's recovery.
• The occupational therapy team was commendable and contributed positively to the resident's rehabilitation.
• Many patients expressed gratitude for the compassionate and caring attitude of the nursing staff.
• The facility offers a variety of activities that help improve residents' spirits during challenging times.
• Family members appreciated the clear communication from the staff, keeping them informed about changes and updates regarding their loved ones.
• Residents enjoyed comfortable rooms, with some noting a pleasant atmosphere during their stay.
• The physical therapy staff demonstrated outstanding dedication, even visiting residents who were unable to participate in therapy sessions.
• Families felt supported by staff who went above and beyond to provide accommodations during critical times for their loved ones.
• Previous residents praised the quality of care and overall experience at the facility, rating it highly for cleanliness and compassion.

Cons

• The rooms, especially the bathrooms, were not clean and had black mold, leading to a poor hygiene experience.
• The nursing staff was often unavailable, causing long wait times for assistance and leaving residents feeling scared and neglected.
• The administration was unprofessional, frequently changing their stories and providing misleading information about care plans and billing.
• There were multiple medication errors reported, indicating a lack of attention to detail in patient care.
• Residents felt that the facility lacked adequate staff, resulting in insufficient support for those requiring assistance with daily activities.
• Food quality was poor and did not meet dietary needs, with inappropriate meal options provided for specific diets.
• Family members expressed dissatisfaction with the business office staff, who were described as rude and unhelpful during critical communication moments.
• Overall cleanliness and maintenance of the facility fell short of expectations, making it feel unwelcoming rather than home-like for residents.

Review

The experiences shared by reviewers of various nursing and rehabilitation facilities paint a complex picture of patient care that ranges from deeply concerning to positively heartwarming. One common theme across multiple reviews is the disparity between the quality of care provided and the facility's environment, with many patients and their families expressing dissatisfaction with cleanliness, staff responsiveness, and overall professionalism.

In several negative accounts, individuals described rooms that were not only unclean but presented an unsanitary environment for residents. Bathrooms remained dirty throughout lengthy stays, with some caregivers reporting seeing disgusting residue or blackened material on towels. One reviewer noted having to clean their loved one's bathroom themselves due to a lack of staff availability and no access to clean linens – something they were told was often unavailable. This lack of attention to cleanliness is alarming given that these facilities are meant to provide a healing environment for vulnerable patients recovering from serious medical issues.

Food service also drew criticism, particularly regarding the inadequacy of diets tailored for specific health needs. One family recounted how inappropriate meals were provided for mechanical soft diets—including fried chicken—which raised concerns about whether dietary restrictions were being respected at all times. In addition to food quality, another significant issue highlighted was communication breakdowns within facility administration. Many families expressed frustration over repeated inconsistencies in information provided by staff, including unexplained room changes for residents and poor customer service experiences when dealing with billing inquiries.

Despite these grievances, there emerged a contrasting narrative showcasing high-quality therapy services and competent nursing staff in certain facilities. Reviewers praised speech therapists and occupational therapists for their impactful work and dedication toward aiding recovery processes for patients like those recovering from strokes or hip surgeries. Positive accounts reflected significant progress made under the guidance of these specialized teams who brought empathy along with expertise.

Moreover, numerous reviews celebrated compassionate nursing teams that went above and beyond in addressing patient needs—especially during critical moments towards the end-of-life care phase. Families recounted instances where administrators facilitated special accommodations so they could stay overnight beside their loved ones during terminal stages. This level of consideration resonated strongly with families who felt genuinely supported during incredibly challenging times.

Nevertheless, several reviewers indicated that when it came to day-to-day assistance within the facilities, there seemed to be insufficient staff on duty at any given time. Reports suggested wait times ranging anywhere from 15-30 minutes for nurses to respond after call buttons had been pressed—a problem especially troubling when patients required immediate help using restrooms or managing other urgent needs. Such delays could lead to distress among residents who felt helpless, amplifying sentiments that some facilities might not adequately cater to those needing more intensive care.

Ultimately, while there are shining examples within these narratives demonstrating dedicated healthcare professionals striving toward excellence in patient support; widespread complaints surrounding cleanliness issues; inadequate food service; poor administrative response; long wait times for assistance paint a troubling picture across many sectors of rehabilitative care facilities detailed here. Potential clients should closely evaluate both positive testimonials as well as critical feedback before making decisions about where their loved ones receive rehabilitation or long-term care services—aiming always ultimately toward ensuring dignity and compassion in caring environments during vulnerable life transitions.

Physicians

• Mitchell Internal Medicine Clinic PC (0.1 miles)
• Infants & Childrens Clinic (0.3 miles)
• Hanger Prosthetics & Orthotics (0.5 miles)
• Full Life Wellness Center (0.5 miles)
• Michael Brummitt, MD (0.6 miles)
• Florence Ophthalmology (0.6 miles)
• Cardiovascular Institute of the Shoals (0.9 miles)

Hospitals

• ECM East (0.1 miles)
• Davita Kidney Care (1 miles)
• Shoals Outpatient Surgery (1 miles)

Parks

• Deibert Park (0.4 miles)
• Martin Park (2.2 miles)
• Wilson Park (2.7 miles)

Pharmacies

• Watson Rx Solutions (0.6 miles)
• Good Neighbor Pharmacy (0.9 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.2 miles)
• Three Oaks Pharmacy (1.3 miles)
• Walmart Pharmacy (1.4 miles)
• Massey Drugs Northwood (2.1 miles)

Places of Worship

• Parkway Community Church (0.6 miles)
• In Church Ministry (0.7 miles)
• Woodlawn Church of Christ (0.9 miles)
• Grace House Florence (1.1 miles)
• First Free Will Baptist Church (1.2 miles)
• Eastwood Church of Christ (1.6 miles)
• Prayer Chapel Forest Hills Baptist Church (1.8 miles)

Restaurants

• Subway (0.7 miles)
• Chicken Salad Chick (0.7 miles)
• Arby's (0.8 miles)
• Chick-Fil-A (0.9 miles)
• Chic-fil-a (1 miles)
• McDonald's (1 miles)
• Peiking Buffet (1.1 miles)

Cafes

• Starbucks (0.8 miles)
• Blank Comics (2.3 miles)
• Rivertown Coff (2.9 miles)

Transportation

• Enterprise Rent-A-Car (1.2 miles)
• Landing Strip (2.4 miles)