Our House Senior Living Memory Care - River Falls

Pros

• The residents at Our House in Wisconsin Rapids looked happy as they engaged in craft projects.
• Families are encouraged to take a tour of the community for care, as it offers valuable insights.
• After moving to the new community, the mother is doing very well and loves her new home.
• The community is beautifully maintained, contributing to a pleasant living environment.
• The meals provided are highly praised, with residents enjoying good food.
• Staff members are described as terrific, contributing to a warm and welcoming atmosphere.
• Improvements are being made to the activities program, indicating a commitment to resident engagement.

Cons

• The communication with Our House was poor, causing frustration for the family regarding the deposit and follow-up.
• The facility in Wisconsin Rapids was not as clean as expected, with a noticeable sour odor present.
• The carpeting and wall coverings were in need of updating, detracting from the overall appearance of the community.
• There were significant delays in obtaining the refund for the deposit, resulting in additional bank charges due to a bad check.
• Multiple calls went unanswered, contributing to a negative experience with customer service at Our House.

Review

When searching for suitable care options for elderly family members, communication and trust are paramount. One family's experience with Our House in Wisconsin Rapids, WI, paints a complex picture of expectations met with both frustration and eventual satisfaction. Initially hopeful about securing a room for their mother, they found themselves embroiled in a series of communication failures that marred their experience.

In early November, the family placed a $500 deposit to hold a room for their mother, having been informed that an opening might arise within 2 to 4 weeks. However, as time passed without any updates from Our House, the family's attempts to follow up were met with silence. Numerous calls went unanswered, adding to their growing frustration with the lack of responsiveness from the facility. By January, feeling disillusioned by the poor communication and waiting without progress, they decided it was best to request a refund of the deposit.

After multiple phone calls and messages that stretched out over several weeks, they finally managed to speak with the House Manager. Although they eventually received their deposit back—albeit in the form of a company check—their ordeal did not end there. Upon attempting to cash the check, they were informed by their bank that it was returned due to an issue with the originating account being blocked; this resulted in an additional fee for them. Their subsequent calls to Our House yielded apologies but little action as they continued seeking resolution.

Despite these initial setbacks regarding communication and financial matters, it's important to note that there were positive aspects noted during their visit prior to these events. The family toured Our House before placing a deposit and felt reassured after getting answers about resident care—though they also made observations about areas needing improvement. They pointed out that cleanliness could be enhanced and mentioned an unpleasant odor within certain areas of the facility. Furthermore, outdated carpeting and wall coverings contributed to mixed feelings over overall maintenance.

Yet, amidst these concerns lay brighter glimpses into daily life at Our House; residents appeared engaged and happy as they participated in arts and crafts activities during the family's visit. This insight offered some comfort regarding the community atmosphere despite physical shortcomings in maintenance standards. Ultimately though, this family chose not to place their mother there due largely to ongoing issues surrounding poor communication.

Fast forward past these frustrations: another review coming from someone whose loved one did move into Our House tells an altogether different story filled with positivity and growth. Describing it as "a beautiful community" where residents receive good care reflects a stark contrast from earlier impressions based on incomplete experiences alone—especially when factoring recent changes such as staff efforts toward improving activity programs and meal offerings praised by its inhabitants.

Others who have had successful experiences at Our House highlight how warm and welcoming it is—a sentiment echoed enthusiastically among families feeling satisfied post-move-in processes providing safety along with nurturing environments for loved ones needing assisted living solutions or memory care support services alike.

In summary, while one family's journey involving Our House began fraught with miscommunication leading ultimately toward frustration around attempts at securing timely information or funds back owed; however what emerged more prominently was evidence showcasing how deeply connected other families could become once familiarized within well-run settings like those reflected subsequently throughout reviews praising oversight operational excellence witnessed firsthand following successful transition periods established therein afterwards solidifying trusting relationships built upon proactive engagement coupled closely alongside commendable service levels maintained continuously moving forward ensuring delightful outcomes experienced uniformly shared amongst all participants engaged together inside this evolving community setting!

This part of River Falls, Wisconsin offers a variety of amenities for seniors looking to settle in the area. With easy access to restaurants such as Erbert & Gerbert's, Mariachi Loco, and Jimmy John's, there are plenty of dining options to choose from. In addition, there are several places of worship nearby, including the United Methodist Church of River Falls and Rush River Lutheran Church for those seeking spiritual fulfillment. For outdoor enthusiasts, parks like Hoffman Park Volleyball Courts and Kinnickinnic State Park provide opportunities for recreation and relaxation. Medical care is also easily accessible with physicians like Sanders Debra Rita Marie Schumann MD and pharmacies such as Freeman Drug located within close proximity. Overall, this neighborhood in River Falls offers a convenient and welcoming environment for seniors looking to enjoy their retirement years.

Restaurants

• Our House Senior Living (0 miles)
• Erbert & Gerbert's (0.7 miles)
• Mariachi Loco (1 miles)
• Jimmy John's (1 miles)
• Junior's Bar and Restaurant (1 miles)
• Swinging Bridge Brewing Co. (1.1 miles)
• Mei Meis Cookies And Creamery (1.1 miles)

Places of Worship

• United Methodist Church of River Falls (1 miles)
• Church (8.5 miles)
• Gp (9.4 miles)
• Rush River Lutheran Church (9.6 miles)
• Ellsworth United Methodist Church (10.2 miles)
• English Lutheran Church (10.2 miles)
• Roberts Congregational Church (10.4 miles)

Parks

• Hoffman Park Volleyball Courts (1.1 miles)
• River Falls Parks & Recreation Department (1.2 miles)
• Brandan's Park (1.5 miles)
• Kinnickinnic State Park (7.2 miles)
• Weitkamp Park (8.8 miles)
• Afton State Park (8.8 miles)
• Anderson Park (9.8 miles)

Physicians

• Sanders Debra Rita Marie Schumann Md River Falls (1.1 miles)
• Russ, Samuel Summit Orthopedics (1.1 miles)
• River Falls Medical Clinic (1.1 miles)
• Eye Surgery & Laser Center Anthony Novak MD (1.6 miles)
• Forefront Dermatology Hudson, WI (9 miles)
• Van Tyn Marlieke MD (9 miles)
• Plotnik, Tammi Pediatric and Young Adult Medicine (9 miles)

Pharmacies

• Freeman Drug (1.1 miles)
• Walgreens (1.6 miles)
• Micklesen Drug (9.4 miles)
• Crossroads County Market (9.6 miles)
• CVS Pharmacy (9.8 miles)
• Walgreens (9.9 miles)
• Most Pharmacy (11.8 miles)

Theaters

• Hudson Cinema 9 (8.7 miles)

Hospitals

• Physicians Neck and Back Clinic of Western Wisconsin (9 miles)
• Hudson Hospital (9.4 miles)
• Hudson Hospital & Clinic (9.4 miles)
• Rejuvenate Medi-Spa (9.4 miles)
• Hudson Hospital (10 miles)

Cafes

• Starbucks (9.4 miles)
• Joe To Go (10 miles)