902 South Wasson, River Falls, WI 54022
To contact a resident: (715) 426-0151
For more information about senior living options: (866) 208-4318
Overall Review of Our House Senior Living Memory Care - River Falls
Pros
Elle leads by example.- Elle is tremendous.
- The facility makes residents feel at home.
- Elli and the staff are great.
- The care provided is excellent.
- The staff communicate well.
- The environment is clean, safe, and comfortable.
- It is a warm and comforting facility where residents are like family.
- Winter activities are joyful and engaging.
- The facility brings in carolers and seasonal cheer.
- The place is amazing and hosts fun events.
- The staff are friendly and caring, ensuring residents are well looked after.
Cons
They experienced poor communication and unreturned calls regarding a possible room opening and the return of a $500 deposit.- The deposit refund process was mishandled, including a returned, non-usable check that charged the reviewer a bank fee.
- They felt the facility could be cleaner and noticed a sour odor, with carpeting and wall coverings in need of updating.
Review
This River Falls memory care community is best suited for families seeking a warm, home-like setting where memory-specific care is the core mission and staff treat residents as if they were family. It shines for seniors who value daily human connection, safety, and a serene, comfortable environment, with dependable meals and a welcoming atmosphere that encourages family involvement. The campus style and quiet, residential feel appeal to those who want their loved one to feel at ease from the moment they walk in, rather than sit in a clinical or impersonal setting.
Those who may want to consider alternatives are families needing more intensive clinical oversight or highly structured, formal programming. If 24/7 medical management, aggressive therapy schedules, or guaranteed, highly consistent administrative responsiveness are priorities, it’s prudent to compare options with larger memory care campuses or providers that emphasize built-in clinical protocols and guaranteed callback timelines. Also, if transparent, rapid financial communication is non-negotiable, exploring other facilities with clearly documented processes may be wise.
The strongest pros, an inviting, family-focused culture; compassionate staff; and a clean, safe, well-maintained environment, largely offset the occasional administrative missteps noted in reviews. Residents appear genuinely cared for, with many families praising the personal attention and the sense that staff can be reached and listened to. The dining experience earns frequent praise, and the warm, home-like ambiance supports comfort and belonging. Consistent, open communication from caregiving teams solidifies trust, while regular seasonal activities and intergenerational moments help residents engage meaningfully with the world around them.
Engagement is clearly a priority, with events like holiday carolers and decorating activities that give residents moments of joy and normalcy. The memory care focus translates into attentive supervision and a supportive staff culture, where caregivers are described as patient, respectful, and readily available to assist. Management is repeatedly highlighted as responsive and purpose-driven, with specific references to front-line staff who genuinely “care about the residents.” While some reviewers note activities could be expanded, the foundation for meaningful interaction and routine remains strong, and positive experiences accumulate across many families.
However, a noteworthy caution emerges around administrative logistics. One family’s experience with a deposit and slow follow-through on openings underscores the importance of clear, written policies and timely communication. For families evaluating this community, it is prudent to verify deposit terms, expected timelines for room availability, and the point of contact for ongoing questions. This is not a red flag for care quality, but it is a material factor in the decision, especially for those balancing timelines and finances. Prospective residents should ask for direct access to the house manager and a transparent outline of admission steps.
In the final assessment, this Our House location stands out for families prioritizing a lived-in, comforting home environment where memory care is delivered with warmth, regular engagement, and attentive staffing. It is well-suited for seniors who thrive on personal connection, consistent safety, and good meals, with a strong sense of community. Those needing highly structured medical oversight or unambiguous financial processes should compare alternates carefully and bring explicit questions to tour day. For families ready to move forward, the guidance is clear: this is a solid, practical choice for cultivating dignity, belonging, and everyday joy in memory care.
Memory Care
Cats allowed
Dogs allowed
Activities off-site
Bath tubs
Beautician on-site
Devotional services off-site
Indoor common areas
Outdoor common areas
Respite or short term stays offered
Wheelchair accessible showers
Ambulatory care
Diabetic care
Incontinence care
Medication management
Meals provided
BBQs or picnics
Birthday parties
Happy hour
Live dance or theater performances
Live musical performances
Comprehensive Guide to VA Nursing Homes: A Crucial Long-Term Care Resource for Veterans
Estimating the Expenses of At-Home Dementia Care: A Detailed Exploration
Comprehensive Insights on the Late Stages of Dementia: What to Expect and How to Provide Care
