CareShare Kendall House in Glendale, WI

Seniors.FYI Elite Community Awards

Add this award to your website

Pros

• Glendale staff is very friendly.
• The Director of Nursing is awesome.
• The Nurses and Nursing Assistants are sweethearts.
• The Dietary staff are good cooks.
• The cleaning staff is perfect.
• It never smells bad in the facility.
• The facility is clean and well kept.
• The front desk staff and residents are very nice.
• Michaela and Rebecca are incredibly dedicated to their patients and families.
• The admission assistant Watnice McKinney is kind and friendly.
• The staff are attentive, professional, and welcoming.
• GC&RC is clean, and all staff are friendly and welcoming.

Cons

• Glendale admitting is not what they expected, and they were very dissatisfied due to unclear initial information.
• The facility was described as dirty and in need of new staff and a full rehab, called horrible and advised others to think twice.
• A reviewer noted that a resident fell and waited a long time before a nurse appeared, deeming it unacceptable.
• A CNA was accused of rough handling and showing no compassion toward the elderly.
• Customer service was described as cold and unhelpful, with information not accessible and calls not returned.
• The owner was criticized for caring more about money than the care of the elderly.
• There was an account of verbal abuse toward an elderly resident by a nurse, with a lack of compassion.
• Staff were reported as yelling and causing a stressful environment, with concerns about handling and responsiveness.

Review

CareShare Kendall House in Glendale is best suited for families seeking a warm, people-driven environment where cleanliness, approachable staff, and practical day-to-day operations are prioritized. It serves seniors who want visible kindness from nurses, aides, and ancillary staff, a well-kept living space, good meals, and an active rehab-oriented component to support recovery or maintenance. The community tends to reward residents and families who value steady, front-facing communication and a cordial atmosphere over clinical flash and high-end amenities. This is not a sterile showroom; it’s a working care home that generally delivers on warmth and daily consistency.

That said, for families who demand unwavering, perfectly predictable responsiveness or who require highly aggressive safety and oversight, alternatives may be worth considering. Some reviewers flag gaps in quick nurse availability and inconsistent access to information about a loved one. If a loved one has frequent medical questions that require immediate, reliable answers, or if a family needs relentless administrative transparency and rock-solid problem resolution, other options may feel more reassuring. Likewise, those with specialized behavioral needs or advanced dementia programs that require intensive, specialized staffing might identify Kendall House as short of the scope some facilities offer.

On the positive side, the core strengths of CareShare Kendall House are hard to overlook. The staff consistently come across as friendly, patient, and genuinely caring, with particular commendation for the Director of Nursing, who leads a team that includes attentive nurses and nursing assistants. The culinary and dietary teams earn praise for quality meals, and the facility itself is regularly described as clean, bright, and well maintained with pleasant common areas and a welcoming dining space. front-desk and admissions staff are noted for their helpfulness, and the rehab team, especially the therapists, are highlighted for practical, encouraging care that helps residents regain and maintain function. Those elements together produce a sense of trust and reassurance during visits or transitions.

Yet the community does carry meaningful drawbacks that prospective families must weigh. Several reviews recount troubling incidents or lingering frustration around safety and responsiveness: a resident experiencing a fall with delayed nurse contact, a CNA whose bedside manner fell short, and a nurse who appeared dismissive or inattentive in at least one case. Communications can feel inconsistent, with multiple accounts of difficult phone access, unanswered calls, and customers feeling a disconnect between what is promised and what is experienced. While some incidents were addressed directly by administrators, others reflect ongoing tensions in accountability and daily reliability that cannot be dismissed.

Those pros and cons interact in a way that makes Kendall House a strong option for families who can tolerate the occasional rough edge in service in exchange for a consistently clean, friendly environment, plus solid clinical and rehab support. The warmth of the staff and the palpable commitment of caregivers often mitigate fears about safety, because families witness daily attentiveness, responsive care teams, and a patient-centric approach. When things go right, when aides are gentle, nurses are communicative, and the facility feels bright and organized, the sense of security for loved ones and peace of mind for families is substantial. The administration’s willingness to address specific incidents also speaks to a real, if imperfect, culture of accountability.

For families considering CareShare Kendall House, practical steps can make the difference. Arrange multiple visits at different times, speaking with a variety of staff, including the DON and a few front-line caregivers. Ask concrete questions about staffing ratios, call-back timelines, and how safety concerns are tracked and resolved. Request to observe meal service, rehab sessions, and how activities are tailored to individual residents. Talk with current residents or families about how well concerns are acknowledged and followed up. If a loved one requires highly reliable, rapid, and transparent communication, probe those expectations upfront. Overall, Kendall House offers a solid, compassionate base with genuine strengths in staffing, cleanliness, and rehab potential, elements that often outweigh the downsides for many families, provided the specific safety and communication concerns are clearly understood and actively managed.

This part of Glendale, Wisconsin offers a variety of conveniences for senior living. There are several restaurants nearby such as Kopp's Frozen Custard, The Cheesecake Factory, and Culver’s, providing a range of dining options. Additionally, there are multiple pharmacies in the vicinity including Walgreens and CVS Pharmacy for easy access to medication and healthcare needs. For leisurely activities, there are parks like Estabrook Park and Kern Park within a short distance for outdoor enjoyment. The area also has medical facilities such as Wheaton Franciscan - St. Joseph Campus and Aurora Sinai Medical Center nearby for healthcare services. Overall, this part of Glendale provides a mix of amenities that cater to the needs of seniors looking for a comfortable and convenient living environment.

Restaurants

• Kopp's Frozen Custard (0.6 miles)
• The Cheesecake Factory (0.6 miles)
• Culver’s (0.7 miles)
• The Brick Pub & Grill (0.9 miles)
• Estabrook Beer Garden (1.7 miles)
• McDonald's (2.3 miles)
• McDonald's (2.5 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)
• Walgreens (3.4 miles)
• Walgreens (3.5 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (4.3 miles)
• Colectivo Lakefront (5 miles)
• Starbucks (6.3 miles)

Parks

• Estabrook Park (1.8 miles)
• Kern Park (2.9 miles)
• Brown Deer Park (3 miles)
• Atwater Park (3.3 miles)
• Algonquin Park (3.7 miles)
• Red Arrow Park (5.4 miles)
• A C Hanson Park (5.4 miles)

Physicians

• Rheumatic Disease Center (1.9 miles)
• Aurora Nephrology (2.2 miles)
• Premier Vision (6.5 miles)

Transportation

• U-Haul Moving & Storage (3.5 miles)
• Milwaukee Intermodal Station (5.9 miles)

Places of Worship

• Redemption Lutheran Church (3.6 miles)
• Northwest Baptist Church (5.4 miles)

Hospitals

• Wheaton Franciscan - St. Joseph Campus (4 miles)
• Rogers Memorial Hospital (5.1 miles)
• Aurora Sinai Medical Center (5.4 miles)
• Ambulatory EEG Recordings (6.5 miles)
• Aurora Psychiatric Hospital (6.6 miles)