Brookdale Puyallup South

Pros

• The staff at Brookdale South has been thorough, kind, and understanding in their care of residents, providing support during difficult transitions for families.
• Residents receive good care and attention from the staff, who take an active interest in their well-being.
• The community is clean and well-maintained, creating a pleasant environment for residents.
• Brookdale Puyallup South specializes in Alzheimer’s care and offers engaging activities such as brain games and outings that enhance residents' experiences.
• Families appreciate the efforts of individual staff members who go above and beyond to ensure the needs of residents are met.
• The facility is described as friendly with a supportive atmosphere that encourages resident participation in activities.
• The dining options and meal presentation have received positive feedback from residents who enjoy their meals.

Cons

• Brookdale South tried to charge for an empty room without the husband ever setting foot in the building, with a significant price increase beyond their agreement.
• The facility showed a lack of care for residents, focusing more on profit than genuine caregiving.
• Communication was poor, leading to confusion and frustration among family members regarding their loved one's care.
• Residents experienced a lack of cleanliness, missing belongings, and insufficient staff attention when needed.
• There were multiple incidents of falls and allergic reactions due to negligence in dietary accommodations.
• Families felt ignored and unvalued, as phone calls and emails went unanswered by staff.
• Overall dissatisfaction with the high cost compared to the low quality of care provided in small rooms that did not meet expectations.
• Many families reported feeling traumatized by their experiences at Brookdale South, leading to ongoing financial burdens even after leaving the facility.

Review

The experience of families dealing with Brookdale senior living communities, particularly Brookdale South and Brookdale Puyallup South, has been a mixed bag of emotions, ranging from genuine gratitude for the support received to deep frustration over care and billing issues. Many reviewers express that while some staff members are kind and attentive, the overall service provided does not consistently meet expectations. For instance, several families noted that while they appreciated the financial help in obtaining contracts suitable for their needs, their loved ones? daily care often fell short.

One significant issue raised by multiple reviewers revolves around communication?or lack thereof. Families reported feeling ignored when reaching out with concerns about their loved ones. Calls and emails went unanswered, compounding feelings of distress during already challenging times. One family recounted how they had to remain vigilant and present in the facility to ensure adequate care for their mother as they faced serious lapses in attention from staff members, including multiple falls and unaddressed allergies. This lack of effective communication posed a critical obstacle for families trying to advocate for better care for their residents.

Inadequate staffing levels appeared to be a common concern across various reviews. Several individuals emphasized that while the facilities might have pleasant appearances and offer decent meals or activities, these features were overshadowed by insufficient staff available to provide essential daily assistance properly. Families noted instances where basic hygiene was neglected or essential tasks could not be performed due to an understaffed environment?issues that should not arise in settings that charge premium rates for services.

Meanwhile, the experiences related to cleanliness varied among residents and their families. While some described certain facilities as clean and well-maintained, others highlighted filthy conditions within rooms or communal spaces needing immediate attention. For example, there were mentions of missing personal items belonging to residents and inadequate maintenance of shared bathrooms?reflecting gross negligence in upkeep standards expected in such environments.

Billing practices also raised eyebrows amongst several reviewers who felt misled regarding costs associated with care services. Discrepancies between agreed-upon prices at admission versus what families ultimately received on bills came as a shock?notably emphasizing inconsistencies deemed bordering on scam-like behavior during vulnerable times. One devastating account detailed a family being billed thousands following traumatic events involving neglect towards their loved one?a stark reminder of how financial burdens can amplify already intense emotional struggles.

Despite significant grievances expressed by many families regarding specific Brookdale locations, some did share positive experiences worth highlighting?aspects like supportive staff involvement stood out positively in many accounts. Facilities specializing in Alzheimer?s care were praised particularly for providing safe environments where cognitive engagement was offered through dedicated programs such as brain games or outings designed to stimulate social interaction among residents.

In sum, while many families found value in certain aspects of Brookdale communities?with commendable staff members shining through each narrative?the overwhelming sentiment centers around substantial room for improvement in care quality and responsiveness within these residential facilities amidst rising concerns over pricing transparency and accountability regarding service delivery promises made upon entry into these homes filled with hope during difficult transitions.

This area of Puyallup, Washington, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. There are several pharmacies within close proximity, including Rite Aid and Walgreens, making it easy to access necessary medications. Additionally, there are numerous restaurants nearby such as Wendy's and Chipotle Mexican Grill for dining options. For medical needs, there are several physician offices within a short distance, ensuring easy access to healthcare services. In terms of recreation, there are parks like Frontier Park and Bradley Lake Park for outdoor enjoyment. Places of worship such as Abundant Life Foursquare Church and St Mary's Catholic Church provide spiritual support for residents. And in case of emergencies, there are hospitals like Multicare Medical Center within reach. Overall, this area offers a mix of convenience, amenities, and services that may make it an attractive location for senior living.

Pharmacies

• Rite Aid (0.4 miles)
• Walgreens (0.9 miles)
• Safeway Pharmacy (1.9 miles)
• Walgreens (2.2 miles)
• Safeway Pharmacy (3 miles)
• Rite Aid (3.1 miles)
• Rite Aid (3.1 miles)

Restaurants

• Wendy's (0.9 miles)
• McDonald's (0.9 miles)
• Chipotle Mexican Grill (1 miles)
• Top Gun Bar And Grill (1.1 miles)
• Pour Me Bar and Bistro (1.2 miles)
• Bob's Burgers and Brew (1.4 miles)
• Black Bear Diner Puyallup (1.6 miles)

Physicians

• Rainier Medical Group (1.1 miles)
• Woodcreek Healthcare (1.5 miles)
• Sunrise Medical Campus (1.5 miles)
• Park in Kwon MD - In Kwon Park, MD (1.6 miles)
• Daniel Enestroescu (1.6 miles)
• Washington Gastroenterology - Sunrise Clinic (1.6 miles)
• Sound Medical Imaging (3.2 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (2 miles)
• Dutch Bros Coffee (4.1 miles)
• Panera Bread (4.2 miles)
• Starbucks (5.8 miles)

Parks

• Frontier Park (2.8 miles)
• Sunrise Park (2.9 miles)
• Williams park (4.3 miles)
• Bradley Lake Park (4.6 miles)
• Tehaleh Playground (6.9 miles)

Places of Worship

• Abundant Life Foursquare Church (4.7 miles)
• Evergreen Presbyterian Church (4.7 miles)
• St Mary's Catholic Church (6.6 miles)

Hospitals

• Attaway (5.1 miles)
• Multicare Medical Center (5.4 miles)
• Multicare Health System (6.2 miles)