Brookfield Health and Rehab

Pros

• The staff and therapy are awesome and highly recommended.
• Brookfield is a wonderful facility with a caring and dedicated staff.
• The therapy team delivers effective rehab and teaches helpful stretching techniques.
• The nursing staff are amazing, attentive, and genuinely caring.
• The environment is warm, welcoming, and well maintained.
• The leadership is welcoming, and the staff are accommodating and attentive.
• The staff consistently go above and beyond to ensure residents feel safe and valued.
• Staff morale is high, with kind, helpful, and cheerful team members.
• The care provided to residents is top notch and thorough.
• The facility supports recovery with personalized, attentive care and timely responses.
• Families report compassionate, professional, and high-quality care.
• Brookfield's care quality stands out, especially after improvements under new management.

Cons

• Upper management is absolutely horrible, failing to ensure safe discharges and mishandling appointments, medications, and equipment orders, with paperwork dumped on residents and families.
• The facility loses residents' laundry even when it is labeled.
• The building has serious sanitation and safety problems, including a hot, foul-smelling environment, an inadequate HVAC system, and a crooked, nonfunctional bathroom door in a four-person shared bathroom.
• COVID was described as being present throughout the center, indicating poor infection control.
• Communication is terrible, with staff unreachable by phone and messages frequently not returned.
• The food quality was awful and the diet options were limited or not suitable for medical needs.

Review

Across the reviews, one thread runs clearly true: the staff and therapy teams at Brookfield are consistently praised for their dedication, skill, and compassion. Several reviewers describe therapy and nursing care as standout features. One resident who arrived in December with nerve damage in the hip credits the care and the physical therapy with getting him back on his feet - and even walking out with a cane after just a few weeks. The therapists are repeatedly noted for teaching practical techniques like stretches that residents can use at home, and for helping patients regain independence quickly. Across multiple entries, families emphasize how the therapy and nursing teams go above and beyond, taking the time to understand individual needs and to support recovery with genuine care.

In parallel with the positive tone about therapy, the nursing staff themselves are frequently lauded. Reviewers describe nurses as amazing and responsive, especially in settings where staffing is tight. They acknowledge that the nursing team is "short staffed and run into the ground," yet they still provide attentive, compassionate care. This contrast - excellent frontline care hampered by administrative or leadership hurdles - recurs across several accounts. Families appreciate the bedside clinicians, but express frustration with how upper management handles discharge planning, paperwork, and coordination of appointments, medications, and equipment. There are specific complaints that paperwork for leaving the facility is fall-on-the-patient or family, and that communications can suffer when offices are slow to respond or are mismanaged.

Brookfield is repeatedly framed as a place with real strengths in care and atmosphere. One set of reviews highlights a warm, welcoming environment where staff morale translates into consistently kind and helpful interactions with residents. The facility's looks, even when described as aging, do not seem to deter confidence in the quality of care; several reviewers note that the building has a comfortable, home-like feel and that the care provided by nurses, therapists, and ancillary staff makes a meaningful difference in recovery and daily life. The presence of committed leadership and positive changes under new management is also acknowledged by some families, who point to improved responsiveness and a more attentive approach to patient needs.

There are deeper, more specific praise points in certain stories. For a dad with complex needs who had surgery, reviewers recount an exceptionally high level of care after a shift in management: a new chief nursing officer (Maria) is described as welcoming, and the team - including a physician with extensive training and a swallowing specialist - addressed multiple issues promptly. The patient's care involved not just physical therapy but also involved monitoring by a general doctor, cardiology input, and timely lab work to prepare for post-op follow-up. In these accounts, the emphasis is not only on medical proficiency but on proactive, communicative, and personalized care. The sentiment is that, when the team is aligned, Brookfield can deliver top-notch care that exceeds expectations, even in the face of building renovations and the logistical complexities of a skilled nursing environment.

Nevertheless, not all experiences align with the glowing portrayals. A number of reviewers recount troubling concerns that touch on safety, cleanliness, and management. One resident's family described a chaotic and unsafe room situation: a roommate who was disruptive after dinner, a room with a door that wouldn't open properly, and a shared bathroom that presented accessibility challenges for a Parkinson's patient. They reported an overheated environment and a strong odor, with alarming claims about COVID spread being present across the center. There were also accusations about mislabeling or misplacing residents and an impression that certain bed assignments were inappropriately influenced by residents' cognitive status rather than individualized care needs. These accounts culminate in the decision to move a loved one out of the facility and to file formal complaints. Another family criticized the facility for having a bathroom flood in a patient's room, a nonfunctional call light, and overall poor communication with administration. Taken together, these reviews paint a more worrisome picture of safety, maintenance, and responsiveness at times.

On balance, the sentiment around Brookfield is a mix of high praise and significant caution. Across the positive notes, families describe a facility where therapy and direct patient care can be outstanding, where staff are kind, attentive, and capable, and where recent management changes are beginning to yield improvements in responsiveness and overall atmosphere. The negative experiences, meanwhile, underscore critical gaps in operational effectiveness: discharge coordination, administrative communication, room safety, HVAC and sanitation concerns, and the reliability of call systems and phone access. These contrasts suggest that Brookfield can be an excellent choice for many residents and families, particularly when the core teams are engaged and well-led, but potential movers should be aware that experiences can vary by unit, shift, and management practices at any given time.

In summary, Brookfield's strongest endorsements come from those who directly benefited from therapy and bedside nursing, with many praising the compassion, efficiency, and expertise of the therapists and nurses. The most persistent cautions center on administrative management, discharge processes, and environmental or safety issues that can color an otherwise positive care experience. Families looking at Brookfield are likely to encounter a facility that, at its best, delivers remarkable, person-centered care supported by a committed team - yet, like many complex care facilities, requires careful attention to organizational coordination and facility upkeep to ensure consistently safe, timely, and comprehensive service for every resident.

This part of Battle Ground, Washington offers a variety of amenities and services that may be appealing to seniors looking for a peaceful and convenient place to live. With several physicians located within a few miles, access to medical care is easily accessible. Additionally, there are multiple pharmacies nearby for medication needs. The selection of restaurants in the area provides options for dining out or grabbing a quick bite to eat. Parks offer opportunities for outdoor recreation and relaxation, while places of worship cater to spiritual needs. Finally, hospitals are within a reasonable distance in case of emergency medical care. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and convenient place to reside.

Physicians

• Co Patient Direct Care (0.3 miles)
• The Vancouver Clinic (1.1 miles)
• Ridgefield Family Medicine (6.2 miles)
• Great West Family Care PC (6.8 miles)
• Navin S Arora DO | Kaiser Permanente (6.9 miles)
• Entofficedotorg Plic (7 miles)
• Legacy Medical Group-Salmon Creek Family Medicine (7 miles)

Pharmacies

• Walgreens (0.4 miles)
• Fred Meyer Pharmacy (0.6 miles)
• Sav-On Pharmacy (1.1 miles)
• Albertsons Pharmacy (1.1 miles)
• Hi-School Pharmacy (6.8 miles)
• Walgreens (6.9 miles)
• Walgreens (7.1 miles)

Restaurants

• Happy Family Restaurant (0.4 miles)
• Los Pepe's (0.9 miles)
• MOD Pizza (1.2 miles)
• Three Brothers Vineyard and Winery (5.3 miles)
• Gouger Cellars Winery (6.3 miles)
• Sushi Chiyo (7.2 miles)
• Burger King (7.2 miles)

Parks

• Kiwanis Park (0.5 miles)
• Florence Park (0.9 miles)
• McConnell Park (1.2 miles)
• Lewisville Park (2 miles)
• Daybreak Park (3.1 miles)
• Hockinson Meadows Community Park (6 miles)
• Vista Meadows Neighborhood Park (6.4 miles)

Places of Worship

• Word of Grace Bible Church (0.7 miles)
• Battle Ground United Methodist Church (1.9 miles)
• Summit View Church (7.8 miles)

Cafes

• Dutch Bros Coffee (6.6 miles)
• Blackrock Coffee (7.2 miles)
• Starbucks (7.5 miles)
• Dutch Bros Coffee (8.7 miles)
• Dutch Bros Coffee (8.9 miles)
• Dutch Bros Coffee (9.7 miles)
• Panera Bread (9.7 miles)

Hospitals

• HCR ManorCare (6.7 miles)
• Salmon Legacy Creek Hospital (6.9 miles)
• PeaceHealth Southwest Family Birth Center (11.2 miles)
• Firstenburg Tower (11.3 miles)
• Vancouver VA Medical Center (11.6 miles)