ICare in Auburn, WA

Pros

• The staff at iCare Psychiatry are friendly, welcoming, and genuinely focused on patient well-being.
• The office is described as calm, non-intimidating, and laid-back.
• Jenna Vo is viewed as a knowledgeable, compassionate provider who truly listens.
• Patients feel safe, understood, and hopeful about their treatment under Jenna Vo.
• Jenna Vo and her team are said to go above and beyond with personalized care.
• The clinic is praised for its organization, professionalism, and clear explanations of care.
• Transportation perks for Spravato sessions are highlighted as a helpful, appreciated benefit.
• Overall, patients highly recommend iCare Psychiatry and Jenna Vo for their genuine care and positive outcomes.

Cons

• The reviewer found the experience alarming on several fronts.
• The reviewer felt ignored, with Jenna behind her desk and focused on her phone, offering little attention.
• The reviewer alleged medications were prescribed within minutes for disorders she did not have, claimed to cure all ailments.
• The reviewer claimed the provider did not know her medical history or current medications and had not asked about them.
• The reviewer described being asked to accept a "mystery" drug injection billed as new and highly effective.
• The reviewer felt fear and that the provider's attitude shifted to pressure her into taking medications she did not want.
• The reviewer felt unseen, unheard, uncared for, and unsafe, and worried about the safety of her personal information.
• The reviewer advised others to seek help elsewhere.
• The reviewer stated that Jenna Vo did not make sense and recommended a medication supposedly curing anxiety with no long-term benefit.

Review

This community is best suited for adults who want a relationship-driven, outcomes-focused psychiatric experience in Auburn, with a particular strength in ADHD evaluation and treatment, anxiety management, and treatment-resistant mood concerns. ICare Psychiatry presents itself as a place where care is patient-centered, communication is direct, and appointments are guided by clear, individualized plans rather than rote protocols. The clinicians are described as genuinely attentive, with staff that fosters a calm, respectful atmosphere. The practice also stands out for practical supports - most notably, free transportation for Spravato sessions - and a modern, soothing clinic environment that reduces the stress of seeking care. For someone who prizes empathy, thorough explanations, and steady, long-range planning, this is a strong match.

However, potential patients who prefer a more conservative prescribing approach, a therapy-first pathway, or a care style that leans less on pharmacology may want to consider alternatives. Several reviews warn about experiences where medications were prescribed quickly or for concerns not volunteered by the patient, raising questions about consent and appropriateness. Privacy concerns were raised by at least one commenter, who described sensitive data handling in a way that feels unsafe. A clinician who seems rushed, or whose demeanor shifts to push a particular drug, can undermine trust. In those cases, a provider with a stronger emphasis on psychotherapy, slower pharmacologic trials, or a more transparent intake process may be a better fit.

On the positive side, Jenna Vo, APRN, PMHNP-BC, emerges in multiple narratives as the defining asset. She is described as compassionate, attentive, and patient-focused, taking time to listen, explain results, and tailor next steps. Patients speak of ADHD testing results explained in plain language and care plans that feel understandable and achievable. The care experience consistently features a calm clinical setting, a responsive team, and an environment that patients describe as safe and encouraging. The practical perks - consistent scheduling, organized communication, and free transportation to Spravato sessions - remove routine barriers and help sustain treatment. Across reviews, the combination of clinical competence and personal warmth is the recurring strength.

These strengths can offset most concerns when the care philosophy aligns with patient values. A clinician who truly listens and respects patient agency reduces the risk of feeling steamrolled into medications. The availability of transportation support and a well-run front desk enhances ongoing engagement and reduces no-shows or missed visits. Yet the cautionary notes matter: one or two accounts describe rushed assessments, misread medical histories, or prescriptive impulses that feel intrusive. That reality underscores the need for prospective patients to verify consent practices, understand the rationale behind each medication, and request pace and space to think before changes. In practice, the overall track record suggests most patients encounter a constructive, hopeful path rather than pressure or coercion.

To decide with confidence, prospective clients should initiate a focused inquiry before committing. Ask how prescribing decisions are formulated, how psychotherapy is integrated with medication management, and what role Spravato plays in the overall plan. Confirm privacy protections, data handling, and the process for updating treatment based on response. Clarify visit length, follow-up cadence, and what happens if the first plan does not deliver expected results. Verify insurance coverage and out-of-pocket costs. Consider a brief trial period with defined milestones and a second opinion if any element of the plan feels misaligned.

In sum, ICare represents a compelling option for adults seeking attentive psychiatric care with clear communication, tangible supports, and a track record of meaningful improvements, particularly in ADHD and mood-related concerns. The model works best for those who value a warm, expert clinician who listens, explains, and stays closely involved in a long-term plan, and who can accommodate convenient services like transportation. However, for individuals who favor a therapy-first approach or who react poorly to rapid medication changes, exploring alternatives or preparing explicit questions about consent and pacing is prudent. The choice should hinge on alignment between patient preferences and the clinician's established practice pattern, with privacy and autonomy preserved as nonnegotiables.

This part of Auburn, Washington offers a variety of amenities and services that may be appealing to seniors. There are several pharmacies nearby for easy access to medications, as well as reputable physicians and hospitals for medical care. The area also features a selection of parks for outdoor recreation and leisurely walks, along with restaurants offering diverse dining options. Additionally, there are cafes for socializing and relaxation, theaters for entertainment, and places of worship for spiritual support. With convenient transportation options available and a range of healthcare facilities in close proximity, this area may provide a comfortable and convenient living environment for seniors.

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Angel Pharmacy (2.9 miles)
• A&H Pharmaceutical Service (3.1 miles)
• Rite Aid (3.1 miles)
• Walgreens (3.5 miles)
• Rite Aid (3.5 miles)

Parks

• Steel Lake Park (2.3 miles)
• Green View Park (3.7 miles)
• French Lake Off-Leash Dog Park (3.9 miles)
• Lea Hill Park (4 miles)
• Saltwater State Park (4.1 miles)
• Springwood Park (4.2 miles)
• Johnson Pit #30, Earthworks Park (5 miles)

Physicians

• Molen Oral & Facial Surgery (2.4 miles)
• UW Medicine - Valley Women’s Health (2.4 miles)
• Federal Way Dental (2.8 miles)
• Lateef J Harper MD | Kaiser Permanente (3.8 miles)
• Kosnoski Eye Care (4.2 miles)
• Wyman Carl MD (4.3 miles)
• Pediatrics NW (4.4 miles)

Restaurants

• McDonald's (2.6 miles)
• Traditional Korean Beef Soup (2.8 miles)
• McDonald's (2.9 miles)
• McDonald's (3 miles)
• Chick-Fil-A (3.1 miles)
• Wendy's (3.5 miles)
• Applebee's (3.6 miles)

Cafes

• Auburn Way Big Foot Java (2.7 miles)
• Starbucks (3.6 miles)
• Starbucks (4.3 miles)
• South Auburn Bigfoot Java (4.8 miles)
• Starbucks (4.9 miles)
• Floret (7.6 miles)
• Starbucks (7.8 miles)

Theaters

• Regal Auburn (2.7 miles)
• AMC Kent Station 14 (3.4 miles)

Places of Worship

• Holy Spirit Parish (3.1 miles)
• Church Of The Nazarene Auburn (4.3 miles)
• St Theresa's Church (6.3 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)
• Angle Lake Station (6.2 miles)
• International Arrivals Facility (7.3 miles)
• Club at SEA (7.3 miles)
• South Satellite (7.3 miles)
• Concourse A (7.3 miles)
• Concourse B (7.6 miles)

Hospitals

• St Francis Hospital (4.4 miles)
• Federal Way Community Dialysis (4.5 miles)
• St Francis Sleep Disorders Clinic (4.5 miles)
• St. Francis Hospital (4.5 miles)