ICare in Auburn, WA

Pros

• Jenna Vo is caring, knowledgeable, and highly attentive to patients’ needs.
• She listens deeply, explains treatment options clearly, and never makes patients feel judged.
• iCare Psychiatry is described as friendly, professional, and truly caring for its patients.
• The clinic environment is calm, welcoming, and not intimidating.
• Jenna and her team treat each patient with compassion and like family.
• Patients feel safe, supported, and hopeful about their treatment under Jenna’s care.
• Jenna goes above and beyond, providing personalized care and timely responses.
• The front desk team is prompt and responsive to concerns.
• Spravato patients benefit from free transportation, improving treatment adherence.
• Reviewers consistently recommend Jenna Vo and iCare Psychiatry for exceptional mental health care.

Cons

• One reviewer felt she was distracted by her phone and inattentive, leading to rushed medication decisions without properly reviewing their medical history, making them feel unsafe.
• Another reviewer described being pressured to take medications for disorders they didn’t have and being offered an injection for a “miracle drug,” which left them fearing manipulation.
• A review warned about potential privacy and data risks, claiming they feared processing of sensitive information (like Social Security numbers and banking details) could cause harm.
• A reviewer criticized her claim that a medication could “cure” anxiety with zero long-term effects, calling the statements absurd and unhelpful.
• Another person said they didn’t feel seen, heard, or cared for and felt a threatening, forceful approach rather than supportive care.
• One reviewer felt the explanations were nonsensical and aggressive, implying that not taking the medication would worsen their condition.

Review

This community is best suited for adults who want a highly attentive psychiatric partner who truly listens and personalizes care. It excels for individuals dealing with ADHD, anxiety, PTSD, and mood disorders who care deeply about the healing relationship as much as the treatment plan. The strongest fit is someone who values prompt, human-centered communication, clear explanations of options, and a clinician who coordinates medications with thoughtful care. For seniors and adults who can benefit from reliable transport for treatment sessions, and who appreciate a calm, non-intimidating office atmosphere, ICare offers a practical path to stability. The model works best when care is defined by responsiveness, accessibility, and a willingness to adjust treatment as life circumstances evolve. In short, this is the choice for someone who wants a medical team that feels present, personal, and relentlessly focused on ongoing, pragmatic improvement.

Those who may want to consider alternatives include individuals who prioritize psychotherapy as the core of treatment rather than medication management. A few reviews hint at a misalignment between expectation and approach, where patients felt rushed, pressured into medications, or uncertain about the long-term plan. For someone seeking a slower, more deliberative intake, or a practice with deeper integrated therapy within the psychiatric visit, other clinics may offer a more robust psychotherapeutic framework. Also, those whose needs tilt toward a broader, multi-disciplinary team with additional specialists or a more conservative prescribing philosophy may find other providers more aligned with their values. Additionally, anyone who places extreme importance on flawless privacy or has had negative prior experiences with coercive-feeling interventions should scrutinize how consent and discussion around medications are conducted before committing.

The strongest positives cluster around the clinician’s listening, empathy, and practical guidance. Reviews repeatedly describe Jenna Vo as compassionate, professional, and unhurried, someone who truly understands patients’ lived experiences and explains results and options in plain language. The clinical style combines medical rigor with a human perspective, ensuring patients feel seen and understood rather than treated as a case. The practice’s responsiveness, front-desk requests, rapid return calls, and flexible scheduling, reduces friction and makes ongoing care sustainable. For ADHD and related mood or anxiety concerns, the ability to adjust medications with attentiveness, and to coordinate care with psychotherapy, creates a coherent path forward rather than an endless cycle of trial-and-error. The addition of practical supports, such as transportation for Spravato treatments and a calm, modern office environment, further strengthens the care experience.

Nevertheless, the word on the street includes notable cautions. A subset of reviews portrays experiences that felt rushed or misaligned with patient history, including concerns about rapid prescribing without sufficient context. One account describes an encounter where medication decisions appeared to override patient preferences, coupled with worries about the appropriateness and safety of injections for disorders not clearly identified by the patient. Privacy and data-handling concerns surface in a single, particularly troubling narrative, underscoring the reality that not all patient interactions will align perfectly with expectations. These negatives do not negate the overall quality of care, but they do point to the necessity of a clearly defined intake process, explicit consent, and ongoing communication about goals and boundaries with any provider.

In balancing the pros and cons, the positives fundamentally offset the most common drawbacks for most prospective clients. The core strengths, genuine listening, transparent explanations, and a willingness to tailor treatment, give patients a sense of agency and security that is hard to come by in busy practices. Transportation for Spravato and the overall emphasis on accessibility reduce logistical barriers that often derail treatment adherence, particularly for seniors who may struggle with transit. While some reviews warn that a medication-first approach can feel abrupt, the opportunity to pair medications with therapy and to renegotiate plans in regular follow-ups offers a pragmatic framework that many families will value. The bottom line is clear: ICare’s model is a strong fit for those who want reliable medication management backed by compassionate, accessible care, with practical support that keeps treatment on track.

The verdict is straightforward. ICare is a compelling choice for families seeking a candid, capable psychiatric partner who will listen, explain, and adjust as life changes. It is especially well-suited for someone navigating ADHD, anxiety, or mood disorders who benefits from a clinician who balances medical management with human empathy and coordinated care. It is less ideal for those who want an expansive, therapy-first approach embedded within each visit, or for individuals who require a slower, more deliberative intake process or exceptional sensitivity to patient autonomy and consent. For families weighing options, the next steps are clear: schedule an initial consultation with Jenna Vo to gauge alignment on goals and storytelling around symptoms; ask for a concrete, written treatment plan with milestones and review dates; confirm transportation logistics and any costs beyond insurance; and clarify how therapy and medication management will be integrated over time. If these align, ICare offers a practical, proven path to steadier mental health.

This part of Auburn, Washington offers a variety of amenities and services that may be appealing to seniors. There are several pharmacies nearby for easy access to medications, as well as reputable physicians and hospitals for medical care. The area also features a selection of parks for outdoor recreation and leisurely walks, along with restaurants offering diverse dining options. Additionally, there are cafes for socializing and relaxation, theaters for entertainment, and places of worship for spiritual support. With convenient transportation options available and a range of healthcare facilities in close proximity, this area may provide a comfortable and convenient living environment for seniors.

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Angel Pharmacy (2.9 miles)
• A&H Pharmaceutical Service (3.1 miles)
• Rite Aid (3.1 miles)
• Walgreens (3.5 miles)
• Rite Aid (3.5 miles)

Parks

• Steel Lake Park (2.3 miles)
• Green View Park (3.7 miles)
• French Lake Off-Leash Dog Park (3.9 miles)
• Lea Hill Park (4 miles)
• Saltwater State Park (4.1 miles)
• Springwood Park (4.2 miles)
• Johnson Pit #30, Earthworks Park (5 miles)

Physicians

• Molen Oral & Facial Surgery (2.4 miles)
• UW Medicine - Valley Women’s Health (2.4 miles)
• Federal Way Dental (2.8 miles)
• Lateef J Harper MD | Kaiser Permanente (3.8 miles)
• Kosnoski Eye Care (4.2 miles)
• Wyman Carl MD (4.3 miles)
• Pediatrics NW (4.4 miles)

Restaurants

• McDonald's (2.6 miles)
• Traditional Korean Beef Soup (2.8 miles)
• McDonald's (2.9 miles)
• McDonald's (3 miles)
• Chick-Fil-A (3.1 miles)
• Wendy's (3.5 miles)
• Applebee's (3.6 miles)

Cafes

• Auburn Way Big Foot Java (2.7 miles)
• Starbucks (3.6 miles)
• Starbucks (4.3 miles)
• South Auburn Bigfoot Java (4.8 miles)
• Starbucks (4.9 miles)
• Floret (7.6 miles)
• Starbucks (7.8 miles)

Theaters

• Regal Auburn (2.7 miles)
• AMC Kent Station 14 (3.4 miles)

Places of Worship

• Holy Spirit Parish (3.1 miles)
• Church Of The Nazarene Auburn (4.3 miles)
• St Theresa's Church (6.3 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)
• Angle Lake Station (6.2 miles)
• International Arrivals Facility (7.3 miles)
• Club at SEA (7.3 miles)
• South Satellite (7.3 miles)
• Concourse A (7.3 miles)
• Concourse B (7.6 miles)

Hospitals

• St Francis Hospital (4.4 miles)
• Federal Way Community Dialysis (4.5 miles)
• St Francis Sleep Disorders Clinic (4.5 miles)
• St. Francis Hospital (4.5 miles)