ICare

Pros

• Jenna Vo is described as compassionate, knowledgeable, and genuinely caring by patients.
• The office is calm, non-intimidating, and welcoming.
• Patients report real, positive outcomes and meaningful improvements under her care.
• Jenna Vo listens attentively, doesn't rush, and explains treatment options clearly.
• The iCare Psychiatry team is professional, supportive, and attentive to patients' needs.
• The clinic provides a clean, modern, calming environment that eases anxiety about care.
• Many patients highly recommend Jenna Vo and iCare Psychiatry to others.
• Free transportation for Spravato treatments is a valued benefit that supports adherence.

Cons

• Jenna was perceived as inattentive, with eyes on her phone, and quickly prescribing medications without reviewing the patient's medical history.
• The reviewer felt unsafe, unheard, and not cared for, perceiving an attempt to coerce them into taking medications.
• They described being offered a "miracle drug" injection for issues not disclosed, with claims it would cure the problems and that the condition would worsen without it.
• They felt the approach aimed to push the patient toward "big pharma" rather than provide genuine help.
• They criticized claims that a medication could cure all anxiety and warned that not taking it would not improve the situation, calling the advice absurd.
• They worried about the security of their personal information, believing their data could be misused.

Review

Across the collection of experiences, iCare Psychiatry and Dr. Jenna Vo, PMHNP-BC, appear as a consistently positive presence for many patients seeking mental health support. The overarching impression is of a practice that blends genuine warmth with professional expertise. Patients repeatedly note a friendly, approachable team - Dr. Vo and her staff - who make the office feel calm, non-intimidating, and easy to visit. The environment is described as welcoming and modern, and the people who work there are praised not only for their competency but for the way they put patients at ease from the moment they walk in the door.

A central thread in these reviews is the sense of being heard and respected. Multiple patients emphasize that Dr. Vo actually listens, takes time, and explains things in a clear, understandable way. This attentiveness often translates into patients feeling safe sharing their concerns, whether they're dealing with ADHD, anxiety, or other mental health challenges. Several reviewers highlight that she does not rush appointments and that her straightforward, compassionate approach helps them trust the treatment plan. In these accounts, the clinician's empathy and readiness to tailor care to the individual's needs stand out as a defining strength.

For many, the clinical outcomes have been meaningful and lasting. A number of patients recount transformative improvements after years of trying different therapies without significant relief. They describe finally experiencing real progress under Dr. Vo's care, with treatment plans that feel both thoughtful and effective. Some patients specifically mention ADHD evaluation and ongoing management, noting that the guidance they receive is practical and easy to follow. The experience is frequently framed as not just competent care but also hopeful and empowering - the kind of care that makes people look forward to their next appointment.

Access and convenience are other features that frequently surface in the reviews. A standout benefit mentioned by several patients is the clinic's transportation support for Spravato treatments, including free rides to and from sessions. This amenity is repeatedly described as a huge practical help that makes it easier to stay consistent with treatment. In addition, the office's organization and scheduling process are praised for being smooth and efficient, contributing to a low-stress experience that complements the clinical care.

The positive sentiment is reinforced by comments about the office culture and the way the team interacts with patients. People describe a laid-back vibe that still maintains professionalism - a balance that helps reduce the anxiety that often accompanies mental health care. The staff are repeatedly described as friendly, caring, and accommodating, with many patients noting that they felt genuinely valued as individuals rather than just as patients. In this atmosphere, the clinicians' expertise is complemented by a personal touch that users describe as "treating you like family."

However, not all experiences are viewed through the same lens. One review offers a cautionary counterpoint, detailing a troubling encounter that raises important questions about patient consent, safety, and boundaries. According to that account, the patient walked in seeking help and encountered a clinician who was not fully attuned to the patient's needs, with claims that medication was prescribed for conditions not identified in the medical history. The reviewer describes being pressured toward a "miracle drug" and an injection for a disorder they did not mention, accompanied by concerns about privacy and the handling of personal information. They express fear and discomfort, feeling unheard and unsafe in what should have been a supportive, therapeutic space. This account underscores the essential importance of informed consent, individualized assessment, and clear communication in mental health care.

Putting the mixed experience alongside the many positive reviews, the prevailing picture is of a practice that is highly regarded for its compassionate, attentive care. Patients who respond well describe feeling seen, understood, and hopeful, with clear explanations and a sense that their well-being matters deeply to Dr. Vo and her team. The positive testimonials frequently emphasize not only clinical competence but also the human connection - the trust, the reassurance, and the practical support that help people stay engaged in treatment and move forward in their lives.

In sum, Dr. Jenna Vo and iCare Psychiatry emerge from these reviews as a compelling option for many seeking mental health support. The clinic is lauded for its calm environment, friendly and professional staff, and a treatment approach that centers on listening, clarity, and personalized care. Transportation assistance for certain therapies adds a notable practical advantage, reflecting a commitment to accessibility and consistency in treatment. While one reviewer raises valid concerns about experiences of feeling rushed or pressured, the broad consensus across the collection is that the practice generally delivers compassionate, capable care that makes patients feel heard, supported, and hopeful about their mental health journey.

This part of Auburn, Washington offers a variety of amenities and services that may be appealing to seniors. There are several pharmacies nearby for easy access to medications, as well as reputable physicians and hospitals for medical care. The area also features a selection of parks for outdoor recreation and leisurely walks, along with restaurants offering diverse dining options. Additionally, there are cafes for socializing and relaxation, theaters for entertainment, and places of worship for spiritual support. With convenient transportation options available and a range of healthcare facilities in close proximity, this area may provide a comfortable and convenient living environment for seniors.

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.1 miles)
• Angel Pharmacy (2.9 miles)
• A&H Pharmaceutical Service (3.1 miles)
• Rite Aid (3.1 miles)
• Walgreens (3.5 miles)
• Rite Aid (3.5 miles)

Parks

• Steel Lake Park (2.3 miles)
• Green View Park (3.7 miles)
• French Lake Off-Leash Dog Park (3.9 miles)
• Lea Hill Park (4 miles)
• Saltwater State Park (4.1 miles)
• Springwood Park (4.2 miles)
• Johnson Pit #30, Earthworks Park (5 miles)

Physicians

• Molen Oral & Facial Surgery (2.4 miles)
• UW Medicine - Valley Women’s Health (2.4 miles)
• Federal Way Dental (2.8 miles)
• Lateef J Harper MD | Kaiser Permanente (3.8 miles)
• Kosnoski Eye Care (4.2 miles)
• Wyman Carl MD (4.3 miles)
• Pediatrics NW (4.4 miles)

Restaurants

• McDonald's (2.6 miles)
• Traditional Korean Beef Soup (2.8 miles)
• McDonald's (2.9 miles)
• McDonald's (3 miles)
• Chick-Fil-A (3.1 miles)
• Wendy's (3.5 miles)
• Applebee's (3.6 miles)

Cafes

• Auburn Way Big Foot Java (2.7 miles)
• Starbucks (3.6 miles)
• Starbucks (4.3 miles)
• South Auburn Bigfoot Java (4.8 miles)
• Starbucks (4.9 miles)
• Floret (7.6 miles)
• Starbucks (7.8 miles)

Theaters

• Regal Auburn (2.7 miles)
• AMC Kent Station 14 (3.4 miles)

Places of Worship

• Holy Spirit Parish (3.1 miles)
• Church Of The Nazarene Auburn (4.3 miles)
• St Theresa's Church (6.3 miles)

Transportation

• U-Haul Moving & Storage (3.1 miles)
• Angle Lake Station (6.2 miles)
• International Arrivals Facility (7.3 miles)
• Club at SEA (7.3 miles)
• South Satellite (7.3 miles)
• Concourse A (7.3 miles)
• Concourse B (7.6 miles)

Hospitals

• St Francis Hospital (4.4 miles)
• Federal Way Community Dialysis (4.5 miles)
• St Francis Sleep Disorders Clinic (4.5 miles)
• St. Francis Hospital (4.5 miles)