Pheasant Run Memory Care in South Jordan, UT
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Information last verified:
2664 West 11400 South, South Jordan, UT 84095
For more information about senior living options: (844) 490-3973
Savannah is a great administrator who communicates well and clearly shows that every resident matters. Tucker is a top-notch RCC, quick to respond and always supporting both staff and residents. The Peaks’ staff are loving, engaged, and go above and beyond for residents and families, with Savannah and Tucker leading the team. Savannah’s leadership has transformed The Peaks into a warm, welcoming community that residents and families deeply value. Kasey, The Peaks’ Director of Nursing, provides outstanding clinical oversight and compassionate care. The entire Peaks team is consistently attentive, creating a safe, supportive environment where residents feel valued. Hailey Benton is wonderful and knowledgeable, delivering information with a caring, uplifting presence. The Peaks at South Jordan is praised as a five-star memory care facility with excellent care, engaging activities, and a home-like atmosphere. Bart McFall’s leadership is noted as outstanding, with hands-on involvement, open communication, and a culture of care. The Peaks is described as a beautiful, home-like memory care community where residents are treated with warmth, attention, and dignity.
The Peaks at South Jordan needs work. There is a lack of staff to care for residents; the staff are overwhelmed and overworked. The management is not present, making it feel like placing a loved one in a zoo. The staff looks sad, like prisoners waiting for execution. The pictures and decor are terrible and look old. The care for residents is disappointing; the place is boring and cold. The Peaks is not safe for residents; it is severely understaffed and hard to visit. There are allegations that a resident was overdosed and that POA was removed illegally. The new owners have no idea how to run a memory care facility. There are reports that CNAs do not speak English and lack CNA certification; they are not capable for the job. The Peaks is described as a shell company run by LLCs. The Peaks has been described as terrible, unorganized, with high turnover, and with disgusting food. Pheasant Run was described as terrible, unorganized, and unable to keep staff. The food at Pheasant Run is disgusting and residents’ briefs are not changed often enough. One reviewer would never place a loved one there. There were concerns about treatment and quality of care during a stay.This community is best suited for families seeking a dementia-focused memory care environment where leadership is hands-on, communication with families is transparent, and care teams cultivate genuine, daily engagement with residents. The Peaks at South Jordan (formerly Pheasant Run) is designed around a memory-care mission: a safe, home-like setting with a circular floor plan, predictable routines, and a program that emphasizes meaningful activities, personalized meals, and consistent staffing. When a loved one needs around-the-clock oversight, a structured daily rhythm, and staff who know their preferences and histories, this campus consistently rises to the occasion. Families that prize warm, responsive leadership and a culture of attentiveness will feel confident about the daily experience here.
That said, a family should explicitly consider alternatives if steady, fully staffed coverage, explicit ownership transparency, or consistently predictable administration are non-negotiables. Several reviews flag periods of staffing strain, leadership turnover, or care gaps that can create anxiety for families seeking unwavering reliability. Some families report feeling unsure about who is in charge at any given moment or about how decisions are communicated during difficult days. Billing irregularities, ownership transitions, and claims about inconsistent oversight have caused readers to pause and compare other options in the area. For caregivers who want a uniform, crisis-free sense of stability, it’s prudent to widen the inquiry to a few other memory-care communities to benchmark staffing guarantees, leadership continuity, and clear escalation paths for concerns.
The strongest pros in favor of The Peaks offset these concerns in meaningful ways. A hallmark of the community is leadership that is hands-on and relentlessly communicative, led by administrators who consistently make themselves available to families and staff. The care team, CNAs, a medtech, and the nursing director, receives frequent praise for responsiveness, compassionate interaction, and genuine investment in residents’ lives. Families repeatedly note that residents are treated with warmth, that meals are thoughtfully prepared, and that activities are purposeful, varied, and capable of engaging different cognitive levels. The physical plant contributes to the positive experience: a clean, homelike atmosphere with shared spaces that encourage visiting and socializing, and a culinary program that residents and families alike often describe as satisfying. When leadership turns the corner and builds a cohesive, caring culture, these strengths create a compelling value proposition for memory-care needs.
However, times when staffing feels stretched or leadership presence wavers cannot be ignored. The most vocal critics describe periods of being short-staffed, with calls and visits not always answered promptly or with the depth of care families expect. A few reviews raise concerns about safety and consistency, including one strongly negative account regarding safety and staffing, paired with questions about ownership and governance. While the vast majority of testimonials celebrate the staff’s devotion and the administrator’s transformative impact, these dissenting voices remind prospective families to verify current staffing levels, ask for real-time caregiver-to-resident ratios, and request direct demonstrations of how care plans are executed on weekends and holidays. In short, the main risk is not the concept of memory care itself but the execution during staffing ebbs and ownership transitions.
To make a well-informed decision, prospective families should approach The Peaks with a practical, due-diligence mindset. Schedule conversations with Hailey or Tristyn, who have repeatedly served as accessible points of contact for tours and onboarding, and request to meet the nursing leadership to understand how clinical oversight is structured day-to-day. During a tour, observe the floor plan’s circulation, the ambience of common spaces, and the cadence of activities, are residents engaged, or simply parked in chairs? Ask for a recent activity calendar, a sample care plan, and a peek at the dining service. Inquire about staffing guarantees, including nightly nurse coverage, and verify how Bristol Hospice coordination works when end-of-life care becomes part of the resident’s plan. These steps help separate confident, person-centered care from enterprise-level claims.
The bottom line is clear. For families prioritizing memory-care excellence delivered by a responsive, involved leadership team, The Peaks at South Jordan offers a compelling, well-rounded option. The community’s strengths, compassionate staff, transparent communication, engaging programs, and a warm, home-like atmosphere, can translate into real quality of life for residents and meaningful peace of mind for families. Yet the reviews also underscore the importance of verifying current staffing stability and governance practices before committing, particularly given mixed feedback about coverage during staffing surges and ownership changes. If the goal is secure, highly attentive dementia care with a track record of turning around a building into a thriving community, The Peaks stands as a strong candidate. If those governance and staffing assurances are non-negotiable, it remains essential to compare with alternatives that demonstrate unwavering consistency and long‑term leadership stability.
66 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Salt Lake City International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pheasant Run Memory Care in South Jordan, UT is a premier assisted living community that offers exceptional care and amenities for seniors with memory impairments. Our community is designed to provide a safe and comfortable environment where residents can thrive.
Our spacious apartments are fully furnished and feature private bathrooms and kitchenettes. Residents also have access to a beauty salon, gaming room, small library, and fitness room for their enjoyment. We understand the importance of staying connected, which is why we provide Wi-Fi/high-speed internet throughout the community.
At Pheasant Run Memory Care, our dedicated staff is available 24/7 to provide assistance with activities of daily living as well as medication management. We also offer specialized memory care programming to support those with cognitive impairments. Our mental wellness program promotes overall well-being and helps residents maintain their cognitive abilities.
Residents at Pheasant Run Memory Care enjoy delicious meals prepared by our talented chefs in our restaurant-style dining room. Our dietary team accommodates special dietary restrictions to ensure each resident's needs are met.
We believe in providing an active and engaging lifestyle for our residents. Our concierge services help plan day trips and coordinate transportation to nearby attractions such as cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. We also offer a variety of scheduled daily activities and fitness programs for residents to participate in.
Choosing Pheasant Run Memory Care means choosing a community that values personalized care and promotes independence for seniors with memory impairments. Contact us today to schedule a tour and see how Pheasant Run Memory Care can enhance your loved one's quality of life.
Pheasant Run Memory Care is located at 2664 West 11400 South, South Jordan, UT 84095 in Salt Lake County, Utah
The array of features offered at Pheasant Run Memory Care is specifically designed to address the unique needs of residents with dementia or Alzheimer's disease, enhancing their quality of life and promoting independence. Assistance with dressing, bathing, and transfers ensures that residents receive the physical support they require while maintaining dignity and personal choice. Medication management helps prevent any medication missteps, which is critical for maintaining health in this vulnerable population. Meal preparation and service are tailored to accommodate dietary preferences and restrictions, encouraging proper nutrition that is often overlooked. The provision of 24-hour supervision fosters a secure environment where residents can feel safe and supported at all times. Engagement in activities of daily living not only promotes routine but also stimulates cognitive function, while specialized memory care programming and mental wellness initiatives are geared toward fostering social interaction and mental engagement, ultimately supporting cognitive health and emotional well-being throughout their journey.
Pheasant Run Memory Care on seniors.fyi includes 17 photos including images showing interior, decor, bedroom, living room, dining, windows, television, landscaping, and more.
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Interior
Decor
Living Room
Building
Bedroom
Trees
Windows
Dining
Landscaping
Fireplace
Television
Lobby
Chandelier
