Creekside Alzheimer's Special Care Center DUP

Pros

• The staff provide loving, patient, and attentive care to residents and their families.
• Residents are treated like family, and family involvement is warmly welcomed.
• The facility is clean, airy, with skylights and an interior courtyard, creating a bright environment.
• Administrative staff are hands-on with residents, and med techs/aides provide attentive care.
• Transitions into memory care are smooth, giving families peace of mind.
• The staff demonstrate a deep understanding of dementia and deliver compassionate care in challenging situations.
• Brookdale Creekside feels like a home away from home with personal interest shown by every staff member.
• The rooms are spacious, and the rates are competitive.
• The dining program offers delicious meals and an overall positive dining experience.
• The grounds, courtyard, and resident garden contribute to a welcoming, well-maintained atmosphere.

Cons

• One reviewer said the staff spoke to the family about a passing in a blunt, overly descriptive manner and that they had nothing good to say about the place.
• Another commenter noted that a promised gift card from a tour promotion never arrived despite contacting support.
• A third reviewer stated that, while the facility and building were lovely, they would be hesitant to do business with a company that operates in that way.

Review

Brookdale Creekside in Plano is described by many families as a warm, welcoming memory-care community where residents are treated with exceptional kindness and patience. Across multiple stories, the common thread is not only the high quality of care for people living with dementia, but also the way the staff extend that same care and respect to family members who are navigating challenging transitions. The atmosphere feels like a close-knit family environment, where both residents and their loved ones are attended to with genuine warmth.

One heartfelt account tells of a husband, Bill, who spent ten months in memory care at Creekside. The family notes that Bill's sweet spirit remained intact throughout his time there, and the caregivers' love and dedication made his daily care feel more manageable for everyone involved. The writer emphasizes that the care extended beyond Bill to her as well, blessing the entire Brookdale Creekside team for the attentive, patient, and kind approach shown to him and to them.

Another family highlights how Creekside treated their dad, who has Alzheimer's disease, as part of a larger family. In six months there, they witnessed the staff's belief that residents are family members - an attitude that carried into practical support, including planning and hosting an 80th birthday party with 30 relatives in attendance. The staff welcomed everyone warmly, and the administrative team stayed hands-on with residents. This reviewer strongly recommends Creekside for anyone seeking memory care for a loved one, praising the way senior care professionals collaborate to create a smooth, reassuring experience.

The facility's physical environment also receives praise: clean, airy spaces punctuated by skylights and an interior courtyard create a bright, inviting setting. Families consistently note that the staff are friendly and helpful, with mentions of an executive director who stands out as a real, approachable leader. One reviewer even commends the way the team managed COVID-era challenges, and describes their 97-year-old mother as happy with the level of care she receives - making it hard to imagine entrusting her care anywhere else.

Several reviews elevate Creekside as a wonderful place worth recommending to others. The sentiment is that the community is not only well-run but also deeply caring, with staff who treat residents like family. Support group meetings are described as helpful, and the overall experience feels like a meaningful learning journey for families navigating a new normal with dementia. The combination of expert staff and a welcoming atmosphere helps families feel more supported than in other settings they've encountered.

Specific daily connections with staff are highlighted as well. One review notes that the team's politeness and attentiveness translate into real benefits for residents - ensuring they get adequate exercise and care tailored to their needs. The staff is repeatedly described as very helpful, a theme that runs through many stories of moments when residents' routines, activities, and health needs were thoughtfully managed.

Not every note is without critique. One family faced a difficult moment when they received news of a loved one's passing. The reviewer described the communication as blunt and overly descriptive, leaving a negative impression about how the news was delivered. It serves as a reminder that, even in a highly regarded setting, how information is conveyed matters, and families hope for tact and sensitivity in those moments.

There are many other voices that sing Creekside's praises. One reviewer commends Nancy and the staff for their amazing understanding of dementia and the strong care they provide under challenging circumstances. Another patron recalls the care and compassion shown by Frances, the Director of Resident Services, and notes that the food was delicious. Overall, the comments convey a sense of trust and appreciation for staff who know residents well and consistently go above and beyond.

A consistently glowing picture emerges of Creekside as a beautiful, warm community in a convenient Plano location off Spring Creek Parkway and Custer. Visitors consistently report that the moment you walk in you can feel the love. The facility is described as bright, clean, and secure, with rooms that are spacious and interactions with the staff that are friendly and accommodating. Families emphasize that Creekside's rates are competitive, and they would readily recommend it for memory care needs.

The personal experiences of visiting the building for performances also add depth to the portrait of Creekside. A couple of entertainers describe being welcomed from the moment they arrived, with the staff, including someone named Vicki, going out of their way to accommodate and support their efforts. They commend the care given to each patient and highlight how the team makes the entire experience respectful and uplifting.

In sum, Brookdale Creekside is portrayed as a community that genuinely blends warmth, professionalism, and a strong sense of family. Families consistently report a caring, attentive staff, a clean and safe environment, meaningful activities, and a supportive culture for both residents and their loved ones. While there are occasional comments about the sensitivity of communications and the occasional promotional misstep, the prevailing theme is that Creekside is a place where residents can feel at home, and families can feel peace of mind knowing their loved one is cherished and well cared for.

This part of Plano, Texas, offers a convenient and diverse range of amenities for seniors looking to relocate to the area. With numerous cafes, pharmacies, parks, restaurants, places of worship, theaters, physicians, and hospitals within close proximity, residents can easily access essential services and recreational opportunities. The presence of well-known establishments such as Walgreens, CVS Pharmacy, Starbuck's, and Baylor Scott & White Medical Center ensures that seniors have easy access to healthcare services and everyday needs. Additionally, the abundance of parks like Memorial Park and Russell Creek Park provides opportunities for outdoor activities and leisurely walks. Overall, this neighborhood in Plano offers a vibrant community with plenty of resources for comfortable senior living.

Cafes

• Mozart Bakery (0.1 miles)
• Red Truck Cafe (1.5 miles)
• Starbucks (4.2 miles)
• Mimi's Star Cafe (5.1 miles)
• 85C Bakery Cafe (5.5 miles)
• Starbucks (6 miles)
• Starbucks (6.1 miles)

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)

Parks

• Memorial Park (0.3 miles)
• Hoblitzelle Park (0.8 miles)
• Twin Creeks Park (3.7 miles)
• Russell Creek Park (4.6 miles)
• Windhaven Meadows Park (4.6 miles)
• Quail Run Park (5.7 miles)
• Coyote Creek Park (6.1 miles)

Restaurants

• Braum's (1.1 miles)
• Chuy's (2 miles)
• In-N-Out Burger (2.2 miles)
• King Buffet (2.5 miles)
• Sonic Drive-In (2.6 miles)
• Vickery Park (3.1 miles)
• Mi Cocina (3.5 miles)

Places of Worship

• Chase Oaks Church (2.1 miles)
• Shiloh Missionary Baptist Church (3.2 miles)
• One Community Church (4.4 miles)

Theaters

• Cinemark Holdings (2.4 miles)
• Cinemark (5.7 miles)

Physicians

• The ENT & Allergy Centers of Texas (3.4 miles)
• Dhat (3.9 miles)
• Dallas Associated Dermatologists (3.9 miles)
• Cook Children's Pediatrics Collin County (4.3 miles)
• Eminent Medical Center (4.3 miles)
• Plano Orthopedic & Sports Medicine Center (5.3 miles)
• Cornea Associates of Texas (5.5 miles)

Hospitals

• Baylor Scott & White Medical Center (4.5 miles)
• The Heart Hospital Baylor Plano (4.6 miles)
• Texas Health Presbyterian Hospital Plano (6.2 miles)