Onpointe Transitional Care At Texas Health Arlingt

Pros

• The intake coordinator at OnPointe acted quickly to address concerns about patient care after receiving feedback from the family.
• The Social Services coordinator was responsive to emails and texts, showing a willingness to assist families during difficult times.
• The facility provided physical therapy services, which can be beneficial for patients' recovery.
• The patient rooms at OnPointe were described as comfortable, contributing to a pleasant environment despite some challenges in care.

Cons

• The family was appalled at the father's condition upon visiting OnPointe, finding him uncovered and inappropriately cared for after hip surgery.
• Staffing levels during nights and weekends were inadequate, leading to a decline in the quality of care.
• Calls to OnPointe often went unanswered or were disconnected, further frustrating communication regarding care.
• The wife's experience at OnPointe involved delays in receiving essential services, such as diaper changes and medication.
• There was a lack of proper management of medications upon discharge, resulting in the wife returning to the hospital shortly after leaving OnPointe.
• Overall, the atmosphere at OnPointe felt sterile and more like a hospital than a comforting rehabilitation facility.

Review

The experience of patients and their families at Onpointe Rehabilitation Services in Arlington, Texas, has raised significant concerns regarding the quality of care provided, particularly for vulnerable elderly individuals. A distressing review from a family member whose 94-year-old father was admitted to the facility highlights a troubling series of events and poor standards of care during his short stay. The individual described their deep shock and disappointment upon visiting their father just one day after his admission following hip surgery. Photographs taken during this visit revealed him in an alarming state: halfway out of bed, uncovered, and without necessary garments or items such as oxygen tubes that had apparently fallen out. This lack of proper attention to a vulnerable patient’s needs is not only disheartening but raises serious questions about the monitoring practices and caregiver presence within the facility.

In response to the concerning situation reported by the family member, immediate action was initiated by Onpointe's management team, who promptly congregated for a conference call after receiving photographic evidence demonstrating inadequate care. While it is commendable that management acted swiftly to address these issues, the fact that such drastic measures were necessitated reflects poorly on the operational routines within Onpointe. The reviewer emphasized feelings of desperation upon visiting; they sought assistance from staff members to ensure their father received adequate support—helping him back into bed, providing clothing and blankets, as well as reattaching vital medical equipment—all basic but critical tasks that should have been managed without requiring family intervention.

Working full-time and living 90 minutes away from Onpointe presented further challenges for the family member seeking consistent oversight for their father's care. They noted that weekend visits often coincided with a decrease in staff availability which negatively impacted overall patient care quality. With hallways frequently devoid of personnel and calls going unanswered—a shocking statistic where more than half resulted in disconnections—families might wonder how effectively patients are being monitored when there is limited communication occurring between caregivers and families.

Correspondence with other administrative staff members was notably variable; although some like the Social Services coordinator responded relatively promptly through email or text, many issues required reminders before any resolution could be realized. These delays are particularly worrisome given that timely communication is essential in managing healthcare situations efficiently. Visitors expect open lines between families and healthcare providers especially when loved ones are undergoing rehabilitation after surgeries or dealing with chronic conditions such as dementia.

Another review focusing on personal experiences at Onpointe describes similar shortcomings regarding patient care but delves into circumstances surrounding medication administration and pain management services. Specifically relating to a woman treated post-operation under morphine therapy, her transition back home did not include any prescriptions nor continued access to medication required for her ongoing health concerns. Consequently, she found herself returning to the hospital soon after discharge due to unmanaged pain—a precarious scenario highlighting failures in both diagnosis continuity and discharge planning processes.

While some aspects of comfort were noted regarding room hygiene and overall cleanliness—which resemble more sterile hospital environments—the overarching theme remains focused on inadequate staffing leading to lapses in essential services such as timely medication delivery or personal hygiene assistance (e.g., changing diapers). Although physical therapy services were available within designated areas, these do not compensate for systemic failures in basic caregiving duties reflective of foundational expectations from rehabilitation facilities specializing in eldercare.

In conclusion, reviews detailing experiences at Onpointe Rehabilitation Services illustrate critical areas needing improvement concerning resident safety, caregiver engagement levels, consistent communication with families during admissions processes, as well as reliable medication management strategies throughout patient recovery periods. With increased scrutiny over standards upheld within healthcare systems today—especially those catering primarily towards senior citizens—facilities like Onpointe ought to prioritize bolstering operational practices aimed directly at enhancing patient support mechanisms while ensuring accountability across all levels interactively involved in day-to-day caregiving operations.

Physicians

• Mullanax Dermatology Associates (0.9 miles)
• Arlington Family Health (1 miles)
• Trinity Park Surgery Center (4.2 miles)
• Highlander Surgical Associates (4.6 miles)
• Sideline Orthopedics and Sports - Park Springs Blvd (6 miles)
• Family Healthcare Associates (6.4 miles)
• Moonhee Lee (6.4 miles)

Cafes

• The Tipsy Oak (1 miles)
• Starbucks (6.1 miles)
• Panera Bread (8.3 miles)
• Starbucks (8.3 miles)
• Roots Coffeehouse (8.4 miles)

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.9 miles)
• Walgreens (3 miles)
• Walgreens (3.5 miles)
• Walgreens (3.7 miles)

Restaurants

• Raising Cane's Chicken Fingers (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Pappadeaux Seafood Kitchen (1.6 miles)
• Fork In The Road (2.6 miles)
• Whataburger (3 miles)
• McDonald's (3.1 miles)
• Ba Le (3.4 miles)

Hospitals

• Medical Center of Arlington (3.9 miles)
• JPS Diagnostic and Surgery Hospital (5.5 miles)
• Texas Health Harris Methodist Hurst-Euless-Bedford (6 miles)
• SwiftCare (7.5 miles)
• ER at Grand Prairie (8.2 miles)

Theaters

• AMC The Parks At Arlington 18 (4.9 miles)

Places of Worship

• Lake Arlington Baptist Church (5.3 miles)
• Gateway Church Grand Prairie Campus (5.6 miles)
• Cornerstone Baptist Church (6.3 miles)
• St John the Apostle United Methodist Church (6.4 miles)
• New Life Family Church (6.7 miles)
• New Life Fellowship (7.1 miles)
• Rccg House On The Rock (7.9 miles)

Parks

• Cravens Park (6.6 miles)
• Bedford Bark Park (7.4 miles)
• W.O. & Zeta Workman Park (7.9 miles)

Transportation

• Avis Rent A Car (8.8 miles)