Woodland Creek Transitional Assisted Living and Memory Care Community

Pros

• The staff at Woodland Creek is kind, welcoming, and takes good care of their residents.
• Chef Tim goes out of his way to make special dishes for the residents.
• The communication between the staff and the family members is excellent.
• The nurses are easily accessible and responsive.
• The facility provides high-quality care and handles difficult situations well.
• Woodland Creek is a clean and new facility with beautiful grounds.
• The staff genuinely cares for the residents and makes an effort to keep them involved in activities.
• Woodland Creek is a fantastic place for loved ones in need of memory care.
• The staff at Woodland Creek made the reviewer feel relaxed and cared for during their father's stay.
• Woodland Creek provided excellent care for the reviewer's father during COVID, even though visits were limited.
• The staff at Woodland Creek showed love and attention to the reviewer's father during his last days on hospice.

Cons

• The staff turnover at the facility has been high, with multiple key positions being replaced in less than 9 months.
• The community did not take responsibility for their shortcomings and did not address the lack of staff as the resident count increased.
• There were concerns about medication management and staff competency in handling medical needs.
• The care provided did not match the beautiful facility and grounds.
• There were issues with unsanitary living conditions, such as trash/diapers overflowing and dust accumulated in the room.
• The staff failed to respond to calls for help and did not address the resident's falling incidents.
• Poor management of medical conditions, including severe diaper rash, cradle cap, and daytime sedation that rendered the resident unable to be roused.
• Lack of movement resulted in swollen legs and feet, skin breakage, and wounds that affected mobility.
• When a new administrator was hired, they deemed one resident a two-person assist and evicted her, which was seen as "dumping" practice.
• Transitionary period causing uncertainty about the quality of care provided at the community.
• note that these statements are paraphrased from the reviews provided and may not reflect factual information or personal opinions of the users.

Review

Woodland Creek, a memory care facility, has received mixed reviews from residents and their families. While some express disappointment and frustration with the staff turnover and lack of accountability for shortcomings, others speak highly of the kindness and excellent care they received.

One reviewer mentions experiencing multiple staff turnovers, including the director and chef, within nine months of being at Woodland Creek. They also express feeling deceived about the promised "brain-friendly" diets. Furthermore, there were concerns about understaffing as the resident count increased. The facility did not take responsibility for these issues, leaving the reviewer dissatisfied.

Another individual raises concerns about medication management, stating that only the nurse seemed to know what to do. However, she appeared overwhelmed by constant inquiries from other staff members asking for guidance in their duties. Despite the beautiful facility and grounds, this reviewer believes that the level of care does not match up.

A son shares his mother's negative experience, describing unsanitary conditions in her suite such as food items left on the floor and dust buildup on furniture. He also highlights incidents where his mother fell at night without staff noticing or responding to her calls for help. Additionally, he expresses disappointment over long delays in ordering necessary shampoo for treatment. Due to immobility caused by lack of movement and resulting swelling in her legs and feet, his mother developed skin breakage and wounds. The reviewer claims that after a change in administration hiring practices following his mother contracting Covid-19, she was deemed a two-person assist and eventually evicted (a practice known as 'dumping'). Moving back home improved her dignity and physical health.

Another reviewer cautions potential residents about Woodland Creek's current transition phase while emphasizing the importance of managing expectations when considering this community. Although they acknowledge its beautiful rooms and larger accommodations compared to other communities, they advise thoroughly researching personal care options beyond strictly memory care.

Despite these negative experiences shared by some reviewers, others have had positive encounters with Woodland Creek. One reviewer praises the facility's appearance and recommends others to check it out. Another emphasizes receiving high-quality care during their loved one's short stay, particularly noting how well the staff handled the challenges posed by the pandemic.

A niece appreciates the kind and welcoming nature of the staff, highlighting their attentiveness and open communication about her aunt's well-being. Chef Tim's efforts to accommodate special dietary needs and the community's residents' choice group contributing to their local community adds to her positive impression.

Another family expresses satisfaction with the communication provided by Woodland Creek and praises their accessibility in checking on their loved one. Meanwhile, a spouse commends the staff for providing excellent care to their husband, with prompt responses and attention to his needs.

Overall, while there have been concerns raised regarding staff turnover, accountability, medication management, cleanliness, and quality of care at Woodland Creek, positive aspects include beautiful facilities, accommodating staff members dedicated to resident well-being, and effective communication with families. It is evident that experiences can vary greatly depending on individual circumstances and timing given ongoing transitions at the facility.

Located in Dresher, Pennsylvania, this area offers a variety of amenities and services that cater to the needs of senior residents. With multiple pharmacies nearby such as CVS Pharmacy and Walgreens, access to medication and healthcare is easily accessible. There are also several restaurants like Chick-Fil-A and Brick & Barrel for dining options. For medical care, there are reputable physicians like AMS Cardiology and Kressly Pediatrics in close proximity, as well as hospitals such as Abington Memorial Hospital and Holy Redeemer Hospital for emergencies. The parks in the area provide opportunities for outdoor recreation, while cafes like Backyard Beans Coffee offer a cozy spot for socializing. Transportation options are convenient with Ambler Station and SEPTA Jenkintown-Wyncote Station nearby. Additionally, entertainment options include theaters like Regal Warrington Crossing Screenx and AMC 309 Cinema 9. Places of worship such as Neshaminy Warwick Presbyterian Church also offer spiritual support for seniors seeking community connections. Overall, this part of Dresher provides a well-rounded environment with essential services for comfortable senior living.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Eric's Rx Shoppe (2.5 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.2 miles)

Restaurants

• Chick-Fil-A (1.3 miles)
• Brick & Barrel (2.5 miles)
• Red Stallion (4.4 miles)
• Chick-Fil-A (5.1 miles)
• Taco Bell (5.1 miles)
• Mike's York Street Bar & Grill (5.3 miles)
• Blue Bell Inn (5.4 miles)

Physicians

• AMS Cardiology (1.5 miles)
• Hatboro Medical Associates (4 miles)
• Mid Atlantic Retina (6.4 miles)
• Schwarz Dermatology (6.5 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (7.6 miles)
• Kressly Pediatrics (7.6 miles)
• Central Bucks Family Practice (8.6 miles)

Parks

• Homested Park (2.4 miles)
• Champion Park Playground (6.9 miles)
• Windlestrae Park (6.9 miles)
• Stony Creek Sports Park (7.6 miles)

Hospitals

• Abington Memorial Hospital (3 miles)
• Abington Hospital, Widener Building (3 miles)
• Holy Redeemer Hospital (5 miles)
• Chestnut Hill Emergency Room (5.2 miles)
• Fox Chase Cancer Center (6.5 miles)
• Albert Einstein Employee Health Center (7.6 miles)
• Jefferson Lansdale Hospital (9.1 miles)

Cafes

• Backyard Beans Coffee (3.1 miles)
• Starbucks (5.4 miles)
• Starbucks (5.5 miles)
• Starbucks (7.9 miles)
• Starbucks (8.3 miles)
• Pilgrim Roasters (9 miles)
• The Landing Kitchen (9.3 miles)

Transportation

• Ambler Station (3.2 miles)
• SEPTA Jenkintown-Wyncote Station (4 miles)
• Septa Warminster Train Stn (5.2 miles)
• Stenton Station (6 miles)
• Septa Wayne Junction Station (8.5 miles)

Theaters

• Regal Warrington Crossing Screenx, 4Dx, Imax & RPX (5 miles)
• AMC 309 Cinema 9 (5.3 miles)
• AMC Plymouth Meeting Mall 12 (6.4 miles)

Places of Worship

• Neshaminy Warwick Presbyterian Church (6.9 miles)
• Mary Mother of the Redeemer (7.9 miles)
• New Beginnings Church (8.5 miles)