Golden LivingCenter - West Shore in Camp Hill, PA

Pros

• The staff is friendly, polite, and attentive to residents.
• The therapy department is on point and provides consistently high-quality care.
• Residents are engaged in activities, and the therapy gym is a decent size.
• Ashley Dent and the team facilitated a smooth transfer, showing dedication and compassion.
• The facility is described as amazing and goes above and beyond to ensure quality care.
• The staff is professional, courteous, and welcoming, with strong communication to families.
• The facility is clean, well-kept, and pet-friendly, with residents enjoying visits.

Cons

• The facility is dirty, poorly maintained, and smells strongly of urine.
• The staff are unfriendly, inattentive, and appear not to be properly trained.
• Family members complain that calls are not returned and important information (like POA) isn’t shared.
• Residents are neglected, with wounds left untreated and rehabilitation/therapy often not provided.
• There are reports of elder abuse and inappropriate, unprofessional discharges.
• The building is severely understaffed; workers are overworked and cannot adequately care for residents.
• Medications are missed or overdosed, and there are concerns about unsafe medication administration.
• Residents are left in soiled clothing or beds, with hygiene and basic comfort frequently neglected.
• Management is accused of prioritizing profit over resident welfare; DOH involvement and lawsuits are mentioned.
• Many reviews urge others not to send loved ones there and call for the facility to be shut down.

Review

Golden LivingCenter - West Shore in Camp Hill is best suited for families seeking close, rehab-focused care in the Harrisburg area, with the ability to supervise and demand clear, frequent communication. The campus has a dedicated rehabilitation footprint, and the therapy team earns consistent praise from several residents and families for progress, engagement, and hands-on effort. For long-term dementia care or for households that require rock-solid daily reliability and flawless basic operations, this community delivers a divided signal: capable rehab pathways and a neighborhood hub for visits, but a history of staffing strains, inconsistent responsiveness, and maintenance gaps that undermine comfort and safety over time. In short, it works best when short, goal-driven rehab is the objective and families commit to vigilant oversight throughout the stay.

Alternatives should be considered by families that prioritize unwavering safety, transparent communication, and consistently clean, well-maintained surroundings. The reviews reveal repeated concerns about staffing levels, missed medications, delays in care, and fragmented communication with families, issues that can escalate into serious harm if not aggressively managed. For residents who require continuous, high-touch daily care, or for those with complex wound, IV, or mobility needs, other options with stronger DOH track records, tighter administrative oversight, and more reliable weekend staffing may be preferable. If the priority is long-term, predictable quality rather than episodic rehab progress, a different campus may provide greater peace of mind.

The strongest leverage inside this community lies with its therapy teams and some frontline nurses and aides. Several accounts highlight effective physical and occupational therapy, responsive case management, and staff who genuinely connect with residents. The rehabilitation gym and third-floor unit are cited as meaningful engines for recovery, and a subset of staff members emerge repeatedly as compassionate, capable, and engaged with residents’ daily needs. Unfortunately, these bright spots coexist with a broader pattern of inconsistent staffing coverage, frequent communication shortfalls, and episodes where basic safety and daily routines were not executed with reliability. When therapy succeeds, it tends to do so because it is paired with proactive, well-coordinated nursing support; when it falters, the gaps widen quickly due to the facility’s broader operational constraints.

Memory care presents a mixed picture, with anecdotes of caring interactions and meaningful social engagement balanced against pervasive concerns about supervision, equipment, and response times. In some reviews, memory care residents show progress and momentary happiness, yet others describe situations where supervision was insufficient, or where residents appeared unmonitored for extended periods. This split underscores a critical reality: the facility can provide meaningful activity and attentiveness in certain shifts or units, but systemic issues, especially around staffing, turnover, and communication, can undermine the consistency needed for dementia care. Families should demand explicit, regularly updated care plans, frequent direct communication about changes in behavior or condition, and scheduled unscheduled visits to observe daytime and evening routines.

Practical, protective steps should guide every decision to place a loved one here. Before committing, request to meet with the administrator and the therapy director to understand staffing matrices, weekend coverage, and how med administration is audited. Insist on access to the care plan, wound-care protocols, and a written escalation path for concerns about pain, hydration, or nutrition. Validate the facility’s telemetry for POA communications, and secure dedicated extensions or a reachable point person for urgent family inquiries. Tour multiple times, including the memory care and rehabilitation floors, and seek the most recent Department of Health or regulatory findings. Bring up climate control, so room temperatures and comfort are addressed; confirm access to ice and water, timely meal service, and clean, well-maintained rooms. Finally, document, with dates and names, every notable interaction and request; repeated, documented follow-through is the best inoculation against the most disruptive gaps.

The bottom line is clear: Golden LivingCenter - West Shore presents a real dilemma for families weighing rehab potential against long-term quality of daily life and predictable safety. When the focus is achieving functional gains through rehab, the best outcomes arise in tandem with vigilant family involvement and explicit care planning, but that requires a level of oversight that may eclipse what some families can sustain. For couples and individuals seeking steady, 24/7 reliability in a long-term setting, or for those with serious wound, IV, or behavioral needs, exploring other options is prudent. Families with flexible timelines who can actively monitor care will likely find the rehab pathway worthwhile, provided expectations are tempered by the demand for ongoing corrective action and transparent, rapid communication. In this landscape, judgment calls hinge on the ability to demand accountability, the capacity to visit and verify daily routines, and the courage to pivot quickly if care quality does not meet the family’s standards.

Physicians

• Lemoyne Primary Care (0.1 miles)
• Penn State Health Camp Hill Outpatient Center Cardiothoracic Surgery (0.2 miles)
• Charan's Family Medicine (0.2 miles)
• Pennsylvania Retina Specialists, PC (0.2 miles)
• Pennsylvania Gastroenterology (0.2 miles)
• Jackson Siegelbaum Gastroenterology (0.3 miles)
• Dr. James F. Rich, MD (0.4 miles)

Hospitals

• Grandview Surgery & Laser Center (0.1 miles)
• Holy Spirit Hospital- Medical Arts Building (0.2 miles)
• Penn State Health Holy Spirit Outpatient Center Urgent Care (0.4 miles)
• Alex Grass Medical Sciences Building (2.1 miles)
• UPMC Pinnnacle Harrisburg (2.1 miles)
• Labor & Delivery (2.1 miles)
• Department Of Surgery (2.2 miles)

Cafes

• Starbucks (0.2 miles)
• Starbucks (1.4 miles)
• Starbucks (1.6 miles)
• Panera Bread (1.6 miles)
• Little Amps Coffee Roasters (1.9 miles)
• Starbucks (2.3 miles)

Restaurants

• First Watch (0.2 miles)
• Grateful Goat Brewing & Provisions (0.4 miles)
• The Watershed Pub (1.1 miles)
• Grotto Pub (1.2 miles)
• The Koop (1.6 miles)
• Brewhouse Grille (1.7 miles)
• Shady McGrady's (1.8 miles)

Pharmacies

• Rite Aid (1.2 miles)
• Rite Aid (1.4 miles)
• GIANT Pharmacy (1.6 miles)
• County of Dauphin (2.1 miles)
• Rite Aid (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Rite Aid (3 miles)

Parks

• City Island (1.7 miles)
• Riverfront Park Harrisburg (1.8 miles)
• Adams-Ricci Park (1.9 miles)
• Hampden Township Park (3.3 miles)

Places of Worship

• St Timothy's Lutheran Church (2.2 miles)
• Trinity United Methodist Church (3.5 miles)