Chantele's Loving Touch in Sutherlin, OR

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Chantele's Loving Touch

Chantele's Loving Touch in Sutherlin, OR

Information last verified:

1128 W. Central Ave., Sutherlin, OR 97479

For more information about senior living options: (844) 490-3973

4.6 from 26 reviews
5 stars
22
4 stars
1
3 stars
0
2 stars
2
1 stars
1

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2019

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Chantele's Loving Touch Costs & Pricing

Chantele's Loving Touch offers competitive pricing for its semi-private and studio accommodations when compared to both Douglas County and the broader state of Oregon. The monthly cost for a semi-private room at Chantele's Loving Touch is $4,100, notably lower than the county average of $4,731 and slightly below the state average of $4,457. In contrast, the studio rate at Chantele's Loving Touch is $4,200, which surpasses Douglas County's average of $3,584 and Oregon's average of $3,815. Overall, while Chantele's Loving Touch presents an attractive option for those seeking semi-private arrangements, its studio costs may be higher than local and state norms.

Floor plansChantele's Loving TouchDouglas CountyOregon
Semi-Private$4,100$4,731$4,457
Studio$4,200$3,584$3,815

Overall Review of Chantele's Loving Touch

Pros

  • pro The facility is immaculately maintained, with the kindest staff who treat residents with exceptional care and compassion.
  • pro The administration team and dedicated care staff truly go above and beyond, with their commitment and compassion shining through in every interaction.
  • pro The facility is clean, and residents are well cared for by caregivers who are kind and cheerful.
  • pro The staff have gone above and beyond to care for residents and provide guidance during transitions.
  • pro The facility is nice, the staff are awesome, and residents are happy there.
  • pro The center cares for its residents like family members.
  • pro The facility is so clean with secure courtyards, friendly staff, and residents who are always smiling.
  • pro The quality of care is excellent in this in-patient elder care facility.

Cons

  • pro Communication with the facility is impossible; the staff are always too busy to answer the phone and do not seem to care about communicating changes in the loved one in their care.
  • pro The experience is heartbreaking and serves as a warning to others.
  • pro They would never recommend Timber Town or Chantele’s Loving Touch due to an alarming lack of compassion or respect for the people in their care.
  • pro The owner, Chantele Bangs, has shown a lack of compassion or respect and is described as making cruel, joking remarks about residents, including those who have passed away.
  • pro For years, the owner’s daughter has allowed staff to be mistreated and has created a toxic, fearful environment.
  • pro The way people are spoken to and treated is unacceptable, especially in a place meant to provide love and care.
  • pro No family should have to worry that their loved one is being laughed at or disrespected.

Review

Chantele's Loving Touch in Sutherlin is best suited for families seeking a bright, well-kept, home-like setting where daily life feels calm, meals are enjoyable, and caregivers project warmth and attentiveness. The community tends to attract seniors who value a pristine environment, straightforward routines, and consistent personal attention from staff who appear genuinely committed to residents’ comfort. For loved ones who want a place with a clear sense of hospitality, dependable housekeeping, and a structured activity calendar, this option often checks those boxes. However, this recommendation comes with a clear caveat: families that require unwavering administrative accessibility, transparent governance, and consistently timely updates should consider alternatives. When leadership and communication are non-negotiable, Chantele’s Loving Touch may present material drawbacks.

The most compelling positives lie in the day-to-day experience. The facility is repeatedly described as immaculately maintained, with a fresh, welcoming atmosphere that new arrivals notice immediately. Residents appear to be well cared for in clean, secure spaces, and the dining experience stands out as a genuine strength, meals that are well-prepared and enjoyed by many. The caring staff and attentive nurses often receive high praise for their compassion and willingness to go above and beyond for families, with administration frequently singled out for dedication and responsiveness in personal interactions. Transition support from staff, helpful guidance during the move, practical tips, and ongoing communication, helps families navigate the adjustment, and families report seeing residents become more engaged in activities and social opportunities as a result. In short, the practical, visible quality of care and environment is real and repeatedly validated by residents and their families.

Yet the positive picture is tempered by serious red flags raised in a subset of reviews. Several accounts question the reliability of communication and the overall leadership model, describing the ability to reach the facility as nearly impossible and suggesting a pattern of delayed or insufficient updates about changes in care. More troubling are allegations about the owner’s conduct and the atmosphere created by family leadership within the operation, including remarks about residents that many would deem disrespectful and a toxic dynamic described as affecting staff morale. A number of reviewers imply that the leadership environment, driven by the owner and a family involvement, has at times undermined trust, dignity, and the emotional safety of both residents and staff. There are also specific concerns raised about how finances are managed, with a note that financial matters may not be as transparent or as well-handled as families would expect.

These contrasting realities force a careful weighing of value. The compelling care, cleanliness, and resident-centric warmth do offset a portion of the risk, especially for families who can tolerate occasional friction with administration in exchange for a consistently positive daily living experience. However, the weight of the leadership and communication concerns cannot be dismissed. When updates are inconsistent, when staff morale is described as undermined by a tense governance style, or when finances appear opaque, the overall safety net around a loved one weakens. For seniors who rely on predictable communication for medical updates, care plan adjustments, or fluid changes in routine, the cons can erode trust and elevate caregiver turnover as a real risk.

In practical terms, families considering a move to Chantele’s Loving Touch should approach with a structured due-diligence mindset. A visit should be paired with direct conversations with front-line caregivers and with the administrator to assess responsiveness, clarity of policies, and willingness to provide timely information. Request specific examples of how care plans are updated, how changes are communicated to families, and how financial matters are tracked and reported. Ask for current references from other families who have recent experiences, and observe the tone and morale of staff during peak hours to gauge whether the environment feels supportive or strained. If accessibility and transparency are non-negotiable, it may be prudent to compare this community against options with a proven track record of steady administrative communication and clear governance.

Bottom line: Chantele’s Loving Touch delivers a compelling package for families prioritizing a clean, welcoming environment, compassionate daily care, and meaningful engagement for residents. The strength of the on-site care culture and the quality of meals and activities cannot be denied. Yet the decision hinges on tolerance for potential leadership tension and inconsistent communication. For families willing to invest in proactive oversight, frequent conversations, and a robust governance channel to ensure accountability, the positives can outweigh the concerns. For those who require consistent, transparent leadership and timely updates as non-negotiables, exploring alternatives remains the prudent course. The choice should rest on how heavily a family weighs daily comfort and resident dignity against the need for reliable administrative clarity and stable, respectful leadership.

Features

Housing

  • 45 resident community capacity 45 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor common areas Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Vegetarian VegetarianA vegetarian diet is important for seniors because it can help lower the risk of chronic diseases, maintain a healthy weight, and provide essential nutrients needed for aging bodies. Additionally, plant-based diets are often easier on digestive systems and can contribute to overall well-being in older adults.

Activities

  • Activities off-site Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness.
  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Chantele's Loving Touch is a warm and welcoming assisted living community located in the charming town of Sutherlin, Oregon. This inviting facility is designed to provide a comfortable and supportive environment for residents, featuring a variety of amenities that cater to their needs and enhance their quality of life.

At Chantele's Loving Touch, residents can enjoy an array of activities on-site, fostering social interaction and engagement. The community also boasts beautician services, ensuring that residents have access to personal grooming and pampering when desired. With both indoor and outdoor common areas, residents can relax or socialize in a serene setting that promotes well-being.

For those seeking temporary support, Chantele's Loving Touch offers respite or short-term stays, providing care for individuals who may need assistance while recovering from an illness or for family caregivers in need of a break. The facility is designed with accessibility in mind, featuring wheelchair-accessible showers to accommodate all residents comfortably.

The care services provided at Chantele's Loving Touch include specialized diabetic care, incontinence care, and meticulous medication management, ensuring that each resident receives the personalized attention they require. Dining options are tailored to meet dietary preferences as well, with vegetarian meals available to promote healthy eating habits.

Located conveniently near various local attractions, Chantele's Loving Touch is surrounded by two nearby cafes for casual outings, two parks perfect for leisurely strolls, one pharmacy for easy access to medications, one physician’s office for routine healthcare needs, six delightful restaurants offering diverse cuisine options, two transportation options for convenient travel within the community and beyond, as well as three places of worship that foster spiritual connections.

In summary, Chantele's Loving Touch provides not just a place to live but a vibrant community filled with caring staff and engaging opportunities aimed at enriching the lives of its residents.

Nearby Places of Interest

This area of Sutherlin, Oregon offers a variety of amenities that could appeal to seniors looking for a peaceful and convenient place to live. With several restaurants, cafes, pharmacies, and hospitals within close proximity, residents can easily access essential services. Additionally, there are parks nearby for leisurely strolls and relaxation. Places of worship are also available for spiritual nourishment. Transportation options like U-Haul provide convenience for any moving or storage needs. Overall, this part of Sutherlin provides a well-rounded environment that caters to the diverse needs of senior residents.

Restaurants

  • Henry's Donuts (0.3 miles)
  • Taco Bell (0.5 miles)
  • Subway (0.6 miles)
  • Nellie’s Deli & Tap House (1.4 miles)
  • Oakland Tavern (2.9 miles)
  • Lamplighter Cafe and Lounge (2.9 miles)
  • Winchester Pub & Grill (7.5 miles)

Physicians

  • Palm Family Eyecare (0.3 miles)
  • Umpqua Community Health Center (8.7 miles)
  • Oregon Surgery Center (10.2 miles)
  • Shaw Heart and Vascular Center (10.2 miles)
  • Dcipa Ehr (10.2 miles)
  • Steelhead Oncology (10.2 miles)
  • Community Cancer Center (10.2 miles)

Cafes

  • Dutch Bros Coffee (0.3 miles)
  • Starbucks (0.5 miles)
  • Dutch Bros (10.5 miles)
  • The Human Bean Roseburg, NW Stewart Pkwy (10.6 miles)
  • Dutch Bros (10.8 miles)
  • Starbucks (11 miles)
  • Starbucks (11.1 miles)

Parks

  • Hartley Dog Park (0.3 miles)
  • Sutherlin Central Park (1.1 miles)
  • River Forks County Park (9.8 miles)
  • Singleton Park (10.1 miles)
  • Roseburg Skate Park (11.2 miles)
  • Gaddis Park (11.5 miles)
  • Stewart Park in Rosebrug (11.9 miles)

Transportation

  • U-Haul Neighborhood Dealer (0.7 miles)
  • U-Haul Neighborhood Dealer (1 miles)
  • U-Haul Neighborhood Dealer (5.9 miles)
  • U-Haul (9.7 miles)
  • U-Haul Neighborhood Dealer (10 miles)
  • U-Haul Storage of Umpqua Valley (11.3 miles)
  • U-Haul Moving & Storage (11.9 miles)

Places of Worship

  • Christ Lutheran Church (0.8 miles)
  • United Methodist Churches-Sutherlin & Wilbur (0.9 miles)
  • Believer Ministries (1.4 miles)
  • New Life Christian Center (10.7 miles)
  • Wellspring Bible Fellowship (10.8 miles)
  • Roseburg Christian Fellowship (11.2 miles)
  • Centro De Fe Spanish Church (11.6 miles)

Pharmacies

  • Sutherlin Drug (0.9 miles)
  • Albertsons Pharmacy (10.3 miles)
  • Rite Aid (10.8 miles)
  • Walgreens (10.9 miles)
  • Safeway Pharmacy (10.9 miles)
  • Walgreens (11.1 miles)
  • Fred Meyer Pharmacy (11.2 miles)

Hospitals

  • Mercy Medical Center (10.2 miles)
  • Veterans Affairs Roseburg Healthcare System Roseburg Medical Center (11.4 miles)

Theaters

  • Garden Valley Cinema 8 (10.7 miles)

Frequently Asked Questions

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Related Resources

  • memory care activitiesEngaging Memory Care Activities That Enhance Quality of Life

    Memory care activities are essential for improving the quality of life of seniors with cognitive impairments, as they stimulate cognitive function, promote well-being, and encourage social interaction through tailored strategies. These activities combine structured exercises with spontaneous tasks, sensory engagement, physical workouts, creative pursuits, and intergenerational interactions to enhance emotional connection and a sense of purpose.

  • when to move from assisted living to memory careWhen to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community

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    The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.