Ashley Manor - Conners

Pros

• The care provided at Pacific Living Center Bend was excellent and the staff were exceptionally dedicated.
• The staff really got to know residents and gave their best daily care.
• The executive director and assistant director are wonderful and responsive.
• The Bend location offers a house-like, homey atmosphere with timely room availability when needed.
• The director is kind and compassionate, proactively reaching out to assess fit for new residents.
• As a smaller memory care residence, PLC provides a home-like atmosphere that suits residents' needs.
• The staff show kindness, compassion, and loving care and attention to residents.
• Regular communication from the director and assistant keeps families well informed.
• The facility is clean, well-kept, and meals look and smell delicious.
• The facility offers full transparency and openness for family visits; residents are respected and treated as individuals.
• Residents have begun to thrive in the positive atmosphere.
• The management and staff at the Conners Avenue facility are highly qualified, friendly, and dedicated to caring for residents, with a willingness to work with families for comfort and care.

Cons

• A reviewer notes that the facility has no menu options and serves whatever is available, implying a lack of consideration for residents' needs.
• One reviewer strongly advises walking away from the facility, citing inadequate staffing and a lack of compassion.
• The review asserts that the core issue is management, with overworked staff and little support from leadership.
• A reviewer recounts a night when no staff attended to a resident, leaving them in soiled clothes.
• Another reviewer claims the facility counts on dementia to excuse a lack of compassion and withholds information from families.
• A reviewer suggests seeking home care rather than placing a loved one in the facility.

Review

The Bend area's memory care options bring a wide range of experiences for families navigating difficult transitions. What emerges from the stories shared about Pacific Living Center (PLC) in Bend is a theme of warmth, small-team intimacy, and responsive leadership, contrasted with occasional concerns about menu choices and, in other facilities, about management practices. Across several testimonials, PLC is repeatedly painted as a place where the home-like atmosphere and devoted staff can make a big difference for residents and their families, especially when families are dealing with long distances and urgent health needs.

In one account, a family describes how their father found a true home at PLC during the final months of his life. They arrived during a period of upheaval, but the Bend location offered a house-like atmosphere and a room that appeared just when it was needed most. The care they received was described as excellent, with staff who were genuinely dedicated and who took the time to know their father as an individual. They singled out the executive director and the assistant director as wonderful, and noted that when questions or requests for changes came up, those leaders were knowledgeable and quick to respond. The overall sentiment was unequivocal: PLC Bend deserved a strong recommendation, and the family gratefully acknowledged how well the staff cared for their dad day after day.

Another family's journey with PLC Bend began after a fall and a subsequent hospital stay for their 92-year-old mother, who was diagnosed with Alzheimer's and moved into memory care. With all family members living out of state, they valued the director's kindness and compassion from the outset. The smaller, home-like setting was seen as a better fit for their mother's needs, and the staff's attentiveness helped ease her transition. The director and assistant were praised for noticing concerning symptoms promptly, to the point where their mother was hospitalized during a hospital visit they attribute to timely monitoring by PLC staff. Although the events were traumatic, they believe the smaller center's ability to monitor fewer residents contributed to a quicker, more timely response. Today, the mother expresses affection for the staff and regards PLC as a "good, secure place for someone old like me to live." The family emphasized that regular, proactive communications - emails, texts, and phone calls - were essential for long-distance care coordination, and they appreciated the facility's cleanliness, open-kitchen meals, and overall maintenance. The clear takeaway is that PLC Bend's size and approach can support meaningful connection and continuity of care, even from afar.

A third review focuses on a facility on Conners Avenue now owned by Pacific Living Centers, illustrating a positive shift in management and operations since the acquisition. The reviewers spoke highly of both local and regional leadership, describing them as qualified, friendly, and genuinely dedicated to resident well-being. The family appreciated the transparency and openness - they could visit anytime and felt confident in the care their daughter with a neurodegenerative condition was receiving. They observed that residents were treated with respect and as individuals, and they noted improvements in the atmosphere since PLC Bend took the helm. Their daughter began to thrive in this more positive environment, reinforcing that the right leadership and culture can make a tangible difference in a memory care setting. The reviewers also highlighted practical positives: cleanliness, well-maintained spaces, and the sense that PLC Bend could provide a home-like experience without sacrificing quality care.

Not every voice is entirely celebratory, however. One reviewer provided a pointed critique of dining policy, reporting that there are no menu options and that meals come as "you get what you get." The tone suggested that rigid dining structures could be a point of dissatisfaction for some families, and the reviewer used strong language to convey discontent with what they perceived as a lack of compassion. This single voice underscored the broader reality that even well-regarded facilities must balance structure with personal preference, particularly around meals and autonomy for residents who may be coping with dementia.

Beyond PLC Bend, other family narratives reflect both hopeful and cautionary notes about the broader memory care landscape in Bend. One reviewer described a sister with advanced MS living at Ashley Manor, where staff were said to strive to create more than just a healthcare setting - that is, a home-like atmosphere where the family could participate and remain engaged. The facility's willingness to accommodate family members visiting freely helped the reviewer feel involved and reassured that the loved one's emotional needs were being acknowledged in addition to physical care. The reviewer also stressed the importance of regular reassessment of a resident's needs, signaling that ongoing alignment between care plans and evolving conditions is critical for long-term comfort and safety.

Yet another review of Ashley Manor delivered a stark counterpoint. This family's experience with their mother - who had late-stage Alzheimer's - left them with a profound sense of alarm about staffing adequacy. They recounted a troubling incident where, after moving from another memory care facility, the new facility's staff failed to respond when their mother needed help during the night, resulting in a distressing accident and ultimately contributing to a rapid decline that led to hospice. The reviewers urged others to consider alternative arrangements, such as home care when possible, highlighting a perceived gap between the promise of compassionate care and the realities of staffing pressures and responsiveness. In a separate critique of the same facility, another reviewer described the core problem as management rather than caregiving itself, claiming that overworked, underpaid staff were a consequence of management's failure to adequately support and listen to employees.

Taken together, these varied experiences offer a nuanced portrait of Bend's memory care options. Pacific Living Center in Bend emerges from multiple testimonies as a place characterized by a home-like atmosphere, attentive and compassionate staff, proactive leadership, and strong communication with families - especially for those navigating care from a distance. Management and operational changes at related facilities appear to have a meaningful impact on perceived quality, as reflected in reviews that note improved oversight and resident-focused culture following organizational changes. At the same time, the narratives remind prospective families that dining policies, staffing levels, and management practices can make a substantial difference in daily life and in the long arc of a loved one's care.

For families weighing these choices, the threads of experience point to a few practical takeaways. Visit facilities personally, ask about staff-to-resident ratios, and seek transparency around how care plans are updated as conditions evolve. Inquire about how and how often caregivers communicate with families - especially when those families are managing care from afar. Consider the facility's environment and its ability to foster a sense of home and belonging for residents who may be resistant to the idea of moving to memory care. Most importantly, acknowledge that a single family's experience - good or bad - can be influenced by leadership, staffing stability, and the degree to which a facility can align its operations with each resident's evolving needs. In Bend's memory care landscape, the difference between a comforting, well-managed environment and a facility that leaves families with concerns often hinges on those very factors.

Physicians

• St Charles Family Care (0.1 miles)
• Mosaic Medical Center (0.1 miles)
• Perforomance Health Technology (0.1 miles)
• Allergy Asthma Associates (0.2 miles)
• Cascade Internal Medicine Specialists (0.2 miles)
• Bend North Annex Dermatology (0.2 miles)
• Bend Ophthalmology (0.2 miles)

Hospitals

• Medical St Charles Add to Favorites (0.2 miles)

Cafes

• Lone Pine Coffee Roasters (0.3 miles)
• Thump Coffee (2.6 miles)
• Looney Bean Roasting Company (2.7 miles)
• Crow's Feet Commons (2.7 miles)
• Starbucks (2.7 miles)
• The Lemon Tree (2.7 miles)
• Spoken Moto (2.8 miles)

Restaurants

• The Phoenix (0.9 miles)
• Worthy Brewing Co. (1 miles)
• Jake's Diner (1 miles)
• McDonald's (1 miles)
• El Super Burrito East Side (1.1 miles)
• McDonald's (2 miles)
• Dandy's Drive-In (2 miles)

Parks

• Hollinshead Park (1.2 miles)
• Pilot Butte Neighborhood Park (1.2 miles)
• Robert Sawyer State Park (2.5 miles)
• First Street Rapids Park (2.6 miles)

Pharmacies

• Bend Pill Box (1.8 miles)
• Rite Aid (1.9 miles)
• Albertsons Pharmacy (1.9 miles)
• Safeway Food & Drug (2.1 miles)
• Bloom Well (2.1 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.7 miles)

Places of Worship

• First Presbyterian Church (1.9 miles)