Burlington House Ltd in Cincinnati, OH

Pros

• Burlington House is described as a top-notch facility with well-trained and caring staff.
• The facility is praised for its clean environment, pleasant facilities, and dementia-specific care.
• Andre Gibson, the Admissions Director, is highlighted for going above and beyond for families and their loved ones.
• The staff are viewed as professional, friendly, and genuinely compassionate, with several staff members named for their kindness.
• Many reviewers call Burlington House a crown jewel of Alzheimer's care in Cincinnati.
• Residents and families report care delivered with dignity and respect in a home-like environment with engaging activities.
• Short-term rehab stays are described as great experiences with noticeable patient improvements.
• Nursing care and therapy are described as excellent by multiple reviewers.

Cons

• The facility is HORRIBLE and unsanitary, with residents lacking necessities like clothes and linens.
• The staff and management are lazy and show no compassion for the residents.
• The place is unorganized with little to no communication from management to nurses and aides.
• The staff are not friendly or professional and do not seem to care about the residents.
• The building is not clean and smells of urine, often masked by air fresheners instead of cleaning.
• Residents are left alone for long periods and wander unattended.
• The meals served to residents are poor in quality.
• The facility appears to prioritize money over the care of residents.
• Belongings such as clothing and shoes frequently go missing, and basic care (bathing, skin care) is not consistently provided.
• The Director of Nursing and administration are unresponsive, with calls and concerns going unanswered.
• The place has been described as a "snake pit" or "hell hole," with warnings to stay away.
• Residents suffer from avoidable issues (falls, untreated conditions, delayed medical interventions) indicating a lack of safety and dignity.

Review

Best suited for families seeking dementia-focused care in Cincinnati, Burlington House is a facility that can be a fit when the priority is a specialized unit with trained staff, private rooms, and an environment that emphasizes therapeutic activities for Alzheimer's and related conditions. When the goal is consistent, knowledgeable dementia care delivered by teams that understand behavior, memory impairment, and daily routines, this community can offer structure, ongoing engagement, and a sense of familiarity for residents and their families who stay actively involved.

Those considering alternatives should be aware that this campus has earned a chorus of serious warnings from families and former residents. If safety, cleanliness, reliable communication, and steady administrative oversight are nonnegotiable, other options likely outperform Burlington House. Several reviews allege unsanitary conditions, odors, missing clothing, and residents left unattended. There are persistent complaints about staff responsiveness, medication handling, and financial or administrative missteps, including reports to state bodies and the inspector general. For families unable to maintain a vigilant presence, the risk calculus shifts toward looking elsewhere.

On the plus side, the facility earns praise for its dementia program in multiple quarters. When care teams are engaged, residents in the Alzheimer's/dementia streams receive individualized attention, and families recount compassionate nursing, social services, and therapy staff who communicate and coordinate care plans. The building's renovated presentation, the availability of a private room option, and the focus on therapy - physical, occupational, and speech - are repeatedly cited as meaningful positives. In short, a well-staffed wing with attentive clinicians and dedicated activity personnel can deliver genuine value for residents who require specialized memory-care support.

The principal cons, however, are persistent and disruptive. Accounts of neglect, clothing misplacement or loss, infrequent bathing or hygiene lapses, and delayed or bungled medication administration recur in many reviews. Reports of odor, crowded or understaffed floors, and inconsistent leadership expectations contribute to a sense of instability. Families describe communication gaps that leave them guessing about falls, treatments, and changes in care plans, and some share frustrations with finance and administration not returning calls or resolving issues promptly. The pattern across these complaints is not incidental; it points to systemic gaps that can undermine trust during what is already a stressful time.

Whether the positives can offset the negatives depends on the resident's profile and the family's capacity for ongoing oversight. For a dementia patient who benefits from a highly structured, activity-rich environment and for whom family members can stay actively involved, Burlington House's strengths in care teams and therapy can still offer meaningful uptime, progress, and reassurance. But for residents whose care requires airtight daily oversight, predictable CNA coverage, and spotless hygiene and safety standards, the cons are too pronounced to overlook. The contrast is real: strong individual staff moments and good dementia programming exist, yet they can be overshadowed by management communication gaps and uneven facility-wide reliability.

For families weighing a decision, a disciplined, evidence-based approach is essential. Plan an unannounced tour with the director of nursing and spend time in both dementia and general care areas. Request a transparent, current medication administration record and a walk-through of fall prevention, hygiene routines, and laundry procedures. Speak directly with the social services lead about care planning and family input, and ask for a detailed accounting of any recent state reviews or investigations. Finally, assess whether a robust family oversight plan, plus steady access to administrative and medical leadership, is feasible long-term. If not, the safer, steadier choice may lie elsewhere - particularly for those who cannot tolerate ongoing concerns about cleanliness, communication, and safety.

Restaurants

• The Goody Shop (0.4 miles)
• Popeyes Louisiana Kitchen (1.8 miles)
• Chick-Fil-A (1.9 miles)
• McDonald's (2 miles)
• Kabuto (2 miles)
• Skyline Chili (2 miles)
• McDonald's (2.8 miles)

Parks

• Winton Woods Cherry Hill Shelter (1.9 miles)
• Harbin Park (4 miles)

Cafes

• Starbucks (1.9 miles)
• Panera Bread (3.7 miles)
• Gabby's Cafe (5.8 miles)
• Starbucks (6.8 miles)
• Starbucks (8.4 miles)

Pharmacies

• Walgreens (1.9 miles)
• Kroger Pharmacy (2.6 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.6 miles)
• Kroger Pharmacy (3.7 miles)

Places of Worship

• Vineyard Church Northwest (2.2 miles)
• Lifespring Christian Church (3.4 miles)
• St Vivian's Catholic Church (4.2 miles)
• White Oak Chapel (5 miles)
• St James of the Valley (5.4 miles)
• Adath Israel Congregation (8.2 miles)

Physicians

• Mercy Health - Dry Ridge Family Medicine (2.2 miles)
• Cincinnati Foot Care (3.4 miles)
• White Oak Family Practice (3.6 miles)
• Bowen Center For Women's Health (4.5 miles)
• Springdale Family Medicine (4.7 miles)
• Allergy & Asthma Care - Drs. Sodhi And Seyerle (5 miles)
• Western Family Physicians (5.1 miles)

Hospitals

• Mercy Health Fairfield Hospital (4.4 miles)
• Cincinnati Children's Fairfield (4.5 miles)
• Cincinnati Children's (4.8 miles)
• Mercy Health - West Hospital Campus (5.9 miles)
• Summit Behavioral Healthcare (6.8 miles)
• Cincinnati Children's Green Township (7.2 miles)
• Mccullough Hyde Ross Medical (7.9 miles)

Theaters

• Showcase Cinema de Lux Springdale 18 (5.2 miles)
• Cinemark (7.1 miles)

Transportation

• Metro Bond Hill Garage (7.7 miles)