Fox Trail Memory Care at Cresskill

Pros

• The staff at Fox Trail Memory Care are kind, patient, and genuinely care for each resident.
• The facility feels warm, clean, and full of compassion, creating a safe, nurturing environment where residents are treated with dignity and respect.
• The staff at Fox Trail are angels on earth, with cheerful attitudes and a genuine love for their work.
• Nicola Khan is an exceptional manager who is deeply involved with residents and families.
• Nicola and her team do a wonderful job taking care of the residents, keeping them safe, happy, and healthy.
• The staff led by Nicola Khan go above and beyond, being professional, courteous, and very caring.
• Fox Trail Memory Care in Cresskill has a totally dedicated staff who treat all residents with loving care and dignity.
• The facility offers a cozy, home-like environment with a welcoming front porch, and meals are prepared on-site in a family-style setting.

Cons

• The reviewer states that Foxtail Memory Care in Creskill is unprofessional, deceitful, and horrendous to work with.
• The staff are described as extremely unprofessional, deceitful, and utterly horrendous to interact with, according to the reviewer.
• Their negligence and lack of communication allegedly led to a series of critical failures that cost the reviewer's grandfather his life.
• The mishandling of medication and failure to address an emergency are blamed for the grandfather's anaphylactic shock and need for a breathing tube.
• The facility's utter lack of urgency and responsibility is described as shocking and inexcusable.
• The administration is labeled as absolutely incompetent by the reviewer.
• Billing issues are described as excessive and mishandled, including charges after a patient's death and difficulty obtaining a final bill.

Review

Fox Trail Memory Care in Cresskill, New Jersey stands out in many families' minds as a place of warmth, safety, and devoted caregiving, while for others it has become a source of deep concern and frustration. On the positive side, numerous reviews describe a home-like, welcoming environment where residents are treated with dignity and kindness. Families repeatedly paint a picture of a clean, comfortable space with a low-keys, non-institutional atmosphere. They note a strong emphasis on safety and compassionate care, and they praise the on-site kitchen and the family-style meals that help residents feel at home. Across many accounts, the staff's patience and attentiveness are highlighted as defining features of daily life at Fox Trail.

A pervasive thread through the favorable comments is the impact of Nicola Khan, the house manager, and the staff she leads. Review after review speaks to Nicola's leadership - her availability, responsiveness, and steady presence in the lives of residents and their families. Several families describe Nicola and her team as going "above and beyond," with staff who are described as professional, courteous, and deeply caring. The sense of being treated like family is echoed in comments about how often staff help residents stay connected - facilitating FaceTime calls, organizing outdoor visits, and offering constant reassurance to anxious families. The environment is described as nurturing, with a focus on holistic care that extends beyond daily living activities to include ongoing medical oversight and social engagement.

Care for residents with specific conditions comes up repeatedly in positive notes. Families with loved ones who have Parkinson's disease or Alzheimer's disease report that Fox Trail provides attentive, specialized care that respects residents' dignity and independence as much as possible. Several reviews recount the staff assisting with meals, feeding, and bathing with patience and grace. There is admiration for how the facility honors veterans and elders, with stories of residents receiving respectful, individualized attention and feeling valued in their final days. The d?cor - bright, clean, and homey - along with the opportunity for meaningful activities and social interaction, reinforces a sense of stability and belonging for residents and their families.

However, the experience at Fox Trail is not uniformly positive. A particularly grave set of concerns centers on a review alleging medical mismanagement that allegedly contributed to a loved one's decline and death. In that account, medication mishandling and a delayed, inadequate response to an emergency are described as leading to anaphylactic shock and subsequent respiratory support. The reviewer condemns the staff's professionalism and urgency, alleging deceit and negligence, especially in the way communications were handled. This narrative also accuses administration of incompetence and cites ongoing disputes over final billing and charges after a family member had passed away. The reviewer details a painful pattern of unreturned calls, inconsistent final bills, and overcharges that were challenging to resolve, ultimately prompting the reviewer to withhold payment until corrected documents could be produced. That account closes with a dramatic turn: after reaching out, the CEO - Barbara Putnam - responded and reportedly resolved the issue, suggesting that higher-level intervention did address at least some of the administrative problems.

In addition to the billing and care-management concerns, several reviews recount more personally painful experiences that emphasize shortcomings in communication and responsiveness. One comment describes a perception of "negligence" and "unprofessional" behavior by a named staff member, and it calls into question the overall reliability of the facility during a crisis. These voices stress that families deserve timely updates, clear billing, and proactive, urgent medical attention - especially in situations involving acute health episodes. The contrast between these accounts and the many positive testimonials makes Fox Trail's reputation appear highly situational: outcomes seem strongly tied to specific staff interactions and how concerns are escalated and resolved.

On the other end of the spectrum, many families offer gratitude that feels almost celebratory. They recount moments when Nicola Khan and her team provided reassurance during transitions, answered questions promptly, and facilitated visits that gave loved ones opportunities to be present and connected. The facility's leadership is repeatedly recognized for fostering a sense of community and continuity - features that matter deeply to families navigating memory-care decisions. Several reviews highlight the long tenure of the staff, with many team members having worked at Fox Trail for years, contributing to a consistent, familiar routine for residents. The overall impression from these accounts is that Fox Trail can be a highly capable, supportive home for memory care when staff are aligned, communicative, and responsive.

Taken as a whole, Fox Trail Memory Care in Cresskill presents a complex picture: a place where the majority of positive reviews emphasize a compassionate, family-centered approach, a warm and well-maintained environment, and dedicated leadership that connects with residents and families. Strong praise for Nicola Khan and the caregiving team underscores what many families value in memory care - dignity, respect, and the sense that residents are treated as individuals within a supportive community. At the same time, there are serious concerns raised about administrative processes, billing disputes, and the precision and urgency of medical responses in emergencies. These narratives suggest that experiences can vary significantly from one family to another, highlighting the importance of meeting directly with management, requesting clear care plans, and establishing transparent billing practices before making decisions.

For anyone considering Fox Trail Memory Care in Cresskill, the stories suggest a careful, balanced approach. If you connect with the staff and leadership - especially Nicola Khan and, at the executive level, Barbara Putnam - the facility can deliver the compassionate, home-like care many families seek for loved ones with memory-related needs. But it would be prudent to discuss emergency protocols, medication management, and final billing in detail, and to request regular, proactive communication about changes in health status or care plans. In this way, families can better determine whether Fox Trail aligns with their expectations for safety, dignity, and the ongoing, personalized support that memory care residents and their families rely upon.

Pharmacies

• Walgreens (0.2 miles)
• CVS Pharmacy (0.6 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.9 miles)
• CVS Pharmacy (5 miles)

Physicians

• Park Medical Group PA (1 miles)
• Kayal Orthopedic - Westwood (3.7 miles)
• Orangetown Pediatric Associates (6.2 miles)
• Northeast Orthopedics & Sports Medicine - Orangeburg (7.1 miles)
• Morgan Stanley Children's Hospital (7.2 miles)
• Tenafly Pediatrics (7.3 miles)

Restaurants

• McDonald's (2.1 miles)
• Houston's (3.9 miles)
• McDonald's (5 miles)
• Suburban Diner (5.1 miles)
• The Capital Grille (5.5 miles)
• McDonald's (5.9 miles)
• Kura Revolving Sushi Bar (5.9 miles)

Hospitals

• Hackensack Meridian Health Pascack Valley Medical Center (3.7 miles)
• Holy Name Medical Center (4.5 miles)
• NewYork-Presbyterian Allen Hospital (5.7 miles)
• Bronx VA Medical Center (6.2 miles)
• Milstein Hospital Building (7.1 miles)
• Russ Berrie Medical Science Pavilion (7.2 miles)
• The Valley Hospital (7.3 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (3.8 miles)
• Dreamscape at AMC Garden State Plaza (5.7 miles)
• Alamo Drafthouse Yonkers (8.3 miles)

Transportation

• Metro North - Riverdale Station (4 miles)
• MTA Subway - Inwood/207th St (5.8 miles)
• MTA Subway - Dyckman St (6.1 miles)
• MTA Subway - 190th St (6.1 miles)
• MTA Subway - 181st St (6.5 miles)
• MTA Subway - Fordham Rd (6.8 miles)
• Metro North - Dobbs Ferry Train Station (6.9 miles)

Parks

• Van Saun County Park (4.1 miles)
• Riverdale Park (4.4 miles)
• Flat Rock Brook Nature Center (4.7 miles)
• Inwood Hill Park (5.6 miles)
• Tallman Mountain State Park (5.9 miles)
• Uniontown Playground (6 miles)
• Saddle River County Park - Dunkerhook Area (6.6 miles)

Places of Worship

• The Riverdale Minyan (4.7 miles)
• All Saints Episcopal Church (7.9 miles)
• Community Church Of Glen Rock (8 miles)
• Good Shepherd Lutheran Church (8.8 miles)

Cafes

• Bogota Press Cafe (5.5 miles)
• Starbucks (5.8 miles)
• Starbucks (7 miles)
• Starbucks (8.2 miles)
• Kuppi Coffee Company (8.4 miles)