Anna House Inc

Pros

• CareOne at Cresskill provides excellent care with kind, courteous, and professional staff.
• The facility is clean, well maintained, and welcoming.
• The rehab department is top notch and utilizes up-to-date techniques.
• Jen, the Director of Rehab, and Blossom, the Director of Social Services, are amazing to work with - professional, kind, and knowledgeable.
• The therapy department consistently delivers high-quality care and collaborates closely with patients and families.
• Families report remarkable improvements, such as loved ones regaining mobility after rehab.
• The staff are dedicated, caring, and treat residents like family; reviewers would rate them highly.
• Nurse June is described as an absolute gem with compassion and dedication.
• The care team provides ongoing support, including home visits and continuing therapy after discharge.

Cons

• The facility faced staff shortages and a lack of feedback to caregivers.
• Discharge planning was slow, with repeated delays and little timely information.
• Staff did not provide discharge updates or respond to inquiries in a timely manner.
• The reviewer felt they were being jerked around during the discharge process.
• Discharge occurred without the needed prescription for the medication.
• The patient was not cleaned properly before discharge, leaving her sore.
• Communication with staff was poor.

Review

CareOne at Cresskill emerges in these reviews as a place where compassion and professionalism come together to create a reassuring environment for families facing difficult health journeys. Across many testimonials, families describe a facility that is consistently clean, well maintained, and seemingly focused on comfort and well?being. The praise is broad - ranging from the overall atmosphere to the quality of individual departments - and the tone is one of gratitude and trust. Several reviewers emphasize that the care they received exceeded expectations, and many note that they would readily recommend CareOne to others in need of subacute rehabilitation or long?term care.

A central pillar of the high regard is the rehab program and the leadership that supports it. Reviewers frequently single out Jen, the Director of Rehab, and Blossom, the Director of Social Services, for their professionalism, warmth, and deep knowledge. They are described as approachable, patient, and capable of guiding families through often complex decisions. The therapy department receives particularly strong endorsements: therapists are praised for their close collaboration with patients and families, for using up?to?date techniques, and for tailoring plans to maximize outcomes. In many testimonials, the rehab team - whether PTs or other therapists - is portrayed as engaged, attentive, and equipped to push patients toward meaningful progress.

The impact of the rehab and nursing teams is highlighted through powerful patient outcomes. One reviewer recounts a grandfather who was unable to walk at admission and, after about six weeks in care, regained mobility and vitality. Other families describe how patients improved in daily functioning and regained independence with a renewed sense of confidence. Special appreciation is given to nursing staff - often cited as kind, patient, and genuinely invested in each resident's well?being. Nurses like June are described as "an absolute gem," whose compassion and willingness to explain everything made a profound difference in the experience. The sense is that the staff not only provides hands?on care but also treats patients as if they were their own family.

Beyond the clinical expertise, several reviews speak to the culture and daily life at the facility. Commentators often mention the cleanliness and organization of the building, the welcoming atmosphere, and even the quality of meals. The care team is repeatedly described as five?star, with staff who are not only technically capable but also friendly, courteous, and genuinely committed to making residents feel at home. Many families point to Blossom, Lisa (the administrator), and the broader team as central to this supportive environment, with gratitude for the guidance they provided during challenging transitions. The message is clear: the culture at CareOne at Cresskill is one of kindness, respect, and a collaborative approach to care.

There are also notes of real?world challenges that temper the otherwise uniformly strong praise. A common thread concerns communication and discharge planning. Some reviewers describe times when information was slow to come or discharge updates were unclear, leading to frustration or frustration about timing. One family recounts a specific instance where discharge planning felt uncertain, with a sense of being left without timely updates and even a missing medication prescription at discharge. These accounts are framed by the broader positive experience but are presented as legitimate concerns that highlight the need for consistent, proactive communication and thorough discharge coordination. A few reviewers mention staffing shortages as a contributing factor to these gaps, underscoring that even the best facilities can face real pressures on busy days.

Despite these areas for improvement, the overall sentiment in the pool of reviews remains overwhelmingly favorable. Many families express that the care their loved ones received surpassed prior experiences at other facilities, with particular emphasis on the personal attention, the level of expertise in rehab, and the supportive, family?like atmosphere. Several testimonials recount how caregivers not only addressed medical needs but also supported families through logistical and emotional challenges, with references to continued care at home - such as ongoing physical therapy and nursing visits - to maintain progress after discharge. The repeated themes of gratitude, respect, and trust reinforce the sense that CareOne at Cresskill is viewed as a strong and reliable partner in care for both subacute rehab and longer?term needs.

In sum, CareOne at Cresskill stands out in these reviews as a facility where clean surroundings, a robust rehabilitation program, and a dedicated team of professionals - including leaders like Jen, Blossom, and Lisa - work together to deliver compassionate, competent care. The stories of real progress - older adults regaining mobility, families feeling supported, and residents receiving attentive, personalized treatment - populate a broad chorus of positive experiences. While a few families note communication gaps and discharge logistics that could be improved, the prevailing narrative is one of exceptional care, deep staff commitment, and reassurance for families navigating difficult health journeys. If you're seeking subacute rehab or long?term care in the area, many reviewers would tell you that CareOne at Cresskill is a top?tier option worth considering.

This area of Cresskill, New Jersey offers convenient access to essential services such as pharmacies, physicians, hospitals, and transportation options. There are several reputable pharmacies and medical facilities within a short distance, providing easy access to healthcare services. Various dining options are available, including fast-food restaurants and upscale establishments. Additionally, there are nearby parks for outdoor recreational activities and places of worship for spiritual needs. The proximity to public transportation hubs makes it easy for seniors to travel around the area. Overall, this part of Cresskill provides a balanced mix of amenities and services that cater to the needs of older individuals looking for a comfortable living environment.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (4.6 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (4.9 miles)

Physicians

• Park Medical Group PA (1 miles)
• Kayal Orthopedic - Westwood (3.9 miles)
• Orangetown Pediatric Associates (6.5 miles)
• Morgan Stanley Children's Hospital (7 miles)
• Northeast Orthopedics & Sports Medicine - Orangeburg (7.4 miles)
• Tenafly Pediatrics (7.5 miles)

Restaurants

• McDonald's (1.8 miles)
• Houston's (3.6 miles)
• McDonald's (4.6 miles)
• Suburban Diner (4.9 miles)
• The Capital Grille (5.3 miles)
• McDonald's (5.6 miles)
• McDonald's (5.6 miles)

Theaters

• AMC DINE-IN Shops At Riverside 9 (3.5 miles)
• Dreamscape at AMC Garden State Plaza (5.4 miles)
• Alamo Drafthouse Yonkers (8.6 miles)

Hospitals

• Hackensack Meridian Health Pascack Valley Medical Center (3.9 miles)
• Holy Name Medical Center (4.1 miles)
• NewYork-Presbyterian Allen Hospital (5.5 miles)
• Bronx VA Medical Center (6.1 miles)
• Milstein Hospital Building (6.8 miles)
• Russ Berrie Medical Science Pavilion (6.9 miles)
• The Valley Hospital (7.2 miles)

Parks

• Van Saun County Park (3.9 miles)
• Riverdale Park (4.3 miles)
• Flat Rock Brook Nature Center (4.4 miles)
• Inwood Hill Park (5.4 miles)
• Tallman Mountain State Park (6.2 miles)
• Uniontown Playground (6.3 miles)
• Saddle River County Park - Dunkerhook Area (6.4 miles)

Transportation

• Metro North - Riverdale Station (4 miles)
• MTA Subway - Inwood/207th St (5.6 miles)
• MTA Subway - 190th St (5.9 miles)
• MTA Subway - Dyckman St (5.9 miles)
• MTA Subway - 181st St (6.2 miles)
• MTA Subway - Fordham Rd (6.6 miles)
• MTA Subway - 168th St (6.9 miles)

Places of Worship

• The Riverdale Minyan (4.6 miles)
• All Saints Episcopal Church (7.8 miles)
• Community Church Of Glen Rock (7.9 miles)

Cafes

• Bogota Press Cafe (5.1 miles)
• Starbucks (5.5 miles)
• Starbucks (6.6 miles)
• Kuppi Coffee Company (8.1 miles)
• Starbucks (8.4 miles)
• Starbucks (8.6 miles)