Renaissance Senior Living

Pros

• The staff took wonderful care of the mother, allowing independence while keeping her safe and secure.
• Sarah is kind, treating residents as family while also setting boundaries.
• Sarah has a very good staff with frequent team meetings, ensuring everyone is on the same page with residents' care.
• The mother was content at the facility.

Cons

• The facility was horrific and unprofessional during the brother's six-month stay.
• Medications were given without the guardian's knowledge, exacerbating the brother's aggression.
• The brother was evicted from the facility with no warning and no housing plan.
• The guardian was lied to by the administrator and misled about helping find a better placement.
• The administrator failed to follow through on promises and instead kicked the brother out.
• The staff reportedly had no medical training and no accountability, causing extreme heartache and worry for the family.

Review

The experiences people have at Renaissance Senior Care appear to fall along a broad spectrum, with one account portraying a tender, well-coordinated environment that honored both independence and safety, and another recounting a harrowing sequence of events that left a family feeling abandoned and betrayed. Taken together, the two reviews paint a complex picture of a facility that can, in some cases, deliver compassionate, family-like care, while in other circumstances may fall dramatically short of basic expectations for medical oversight, transparency, and humane discharge practices.

In the glowing account, the reviewer emphasizes the warmth and attentiveness shown to her mother. She describes staff who allowed her mother a notable degree of independence while maintaining a strong emphasis on safety and security. The tone is almost familial, with Sarah singled out for kindness - she treated residents as members of a family but also established clear boundaries that helped maintain order and respect. The reviewer notes that the care team meets frequently, with careful reviews of each resident's needs, so that everyone involved in care is "on the same page." This level of coordination and communication appears to reassure the family that her mother's day-to-day life was being monitored closely and consistently. The sentiment of the review is one of gratitude: the mother, described as content while there, eventually passed away at the age of 103, which the reviewer presents as a peaceful, dignified end facilitated by a supportive environment. The impression left is that of a facility where careful, compassionate engagement with residents can translate into meaningful quality of life.

Delving deeper into the positive narrative, the reviewer highlights the practical implications of a well-run team. Frequent team meetings suggest a structured approach to care planning, with ongoing updates about each resident's status, preferences, and evolving needs. The sense conveyed is that staff operate with a cohesive strategy rather than isolated, one-off interactions. This kind of teamwork not only helps ensure that residents' physical needs are met, but also supports the emotional well-being of both residents and their families. In this account, the atmosphere is described as supportive and almost familial, yet bounded by clear boundaries that protect both dignity and safety. The overarching message is that when care teams communicate well, involve families, and stay aligned about individual care plans, residents can thrive or at least experience comfort during their stay. The review ends on a note of personal closure, with the mother's peaceful passing framed as a testament to the level of care she received.

In contrast, the second review presents a starkly different experience, raising serious concerns about the safety, professionalism, and accountability of the facility. This account is framed as a no-star experience, with the reviewer describing a dramatic and rapid decline in the condition of her brother, who was living with late-stage dementia. The reviewer asserts that during a six-month stay in 2017, her brother's condition deteriorated, and medications were administered without the guardian's knowledge, despite the guardian being the brother's legal representative residing in California. The allegations extend beyond medical decisions to the broader operation of the home: the reviewer states that there was no warning when her brother was evicted, and no housing plan was offered as an alternative. The friction culminates in a perception of deception, as the reviewer claims she was lied to by the administrator, identified as Laura, who allegedly promised to help find a more suitable arrangement but did not follow through and instead removed the patient from the home.

The former guardian paints a picture of a facility that failed on multiple essential fronts: medication management without informed consent, abrupt discharge, and a communication breakdown that left the family with a sense of abandonment and fear for the brother's immediate safety. The reviewer emphasizes the severity of the consequences, noting that without hospital intervention the brother might have faced life-threatening circumstances during a vulnerable period and in an unsafe environment. The critique extends to the staff's medical training and accountability, which the reviewer characterizes as inadequate. The emotional impact is palpable - years of trust placed in the facility and its leadership are described as having been betrayed, leading to feelings of foolishness and deep concern about the ethical standards of care and the welfare of other residents.

Taken together, these two accounts illuminate a facility whose care quality can vary dramatically depending on individual experiences, staff composition, and administrative leadership at a given time. The positive review underscores how a well-organized, communicative care team - supported by a compassionate lead like Sarah and a family-engaged approach - can create a nurturing environment where residents feel safe and content, even in the face of aging and end-of-life transitions. The negative review, however, warns of the potential for serious harm when oversight, consent, and discharge processes falter, especially for residents with complex medical needs who rely on guardianship and external oversight for critical decisions. The contrast invites reflection on the processes that should be in place to ensure consistency: clear medication protocols, transparent communication with families and guardians, robust discharge planning, and accountable leadership that can address concerns promptly and ethically.

Looking at both narratives, families seeking care for a loved one would likely conclude that Renaissance Senior Care has the capacity to deliver excellent, compassionate, and coordinated care - especially when staff operate with strong teamwork, patient-centered boundaries, and visible respect for residents' dignity. Yet the second account serves as a cautionary tale about what can happen when communication breaks down, when guardianship concerns are not adequately honored, or when discharge decisions are made without sufficient plan or notice. For prospective families, the message is clear: inquire about how medication administration is handled, how care plans are developed and revised, how often team meetings occur and who participates, what the discharge process entails, and how administrators address complaints and concerns. Ensuring there is a reliable point of contact, clear documentation, and transparent decision-making may be the difference between a supportive, loving environment and a situation where a resident's safety and future housing are precariously uncertain.

This particular area of Kalispell, Montana, is a well-equipped and convenient location for seniors looking to settle in. With a variety of medical facilities including physicians, hospitals, and pharmacies within close proximity, residents can easily access healthcare services. The presence of cafes, restaurants, and theaters provides opportunities for socializing and entertainment. Additionally, the nearby parks offer green spaces for leisurely walks and outdoor activities. Places of worship are also readily accessible for those seeking spiritual fulfillment. Transportation options like the Glacier Park International Airport and car rental services ensure easy travel arrangements when needed. Overall, this area offers a balanced mix of amenities that cater to the needs and interests of seniors looking for a comfortable living environment in Kalispell.

Physicians

• Hearusa (0.4 miles)
• Glacier Prosthetic Care (0.5 miles)
• Vision Clinic Optometrists (0.5 miles)
• Montana Children's Specialists (0.6 miles)
• Flathead Valley Orthopedic Center (0.7 miles)
• Sunny View Pediatrics (0.7 miles)
• Flathead Orthopedics (0.7 miles)

Hospitals

• Big Sky Family Medicine (0.6 miles)
• Kalispell Regional Healthcare (0.8 miles)
• Heritage Place (0.9 miles)
• Dialysis Center (1 miles)
• Kalispell Hospital (1.1 miles)

Pharmacies

• The Clinical Pharmacy (0.7 miles)
• Medical Arts Pharmacy (0.7 miles)
• Big Sky IV Care (1.2 miles)
• Big Sky Specialty Compounding (1.2 miles)
• Walgreens (1.2 miles)
• Stoick Drug (1.3 miles)
• Good Neighbor Pharmacy (1.4 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1.4 miles)
• Panera Bread (1.5 miles)
• Sable Coffee (2 miles)

Restaurants

• Space Pilates (0.8 miles)
• Qdoba Mexican Eats (0.9 miles)
• The Desoto Grill (1.3 miles)
• Sykes Diner & Market (1.4 miles)
• The House of S&M (1.5 miles)
• Hops Downtown Grill (1.5 miles)
• MOD Pizza (1.5 miles)

Parks

• Lawrence Park (1.2 miles)
• Courthouse Park (1.8 miles)
• Woodland Park (2 miles)
• Begg Park (2.3 miles)
• Lone Pine State Park (2.4 miles)
• Flathead County Parks & Rec (3.5 miles)

Places of Worship

• Fresh Life Church (1.6 miles)
• Faith Covenant Presbyterian Church (1.9 miles)
• Victory Baptist Church (4 miles)

Theaters

• Signature Theatres (1.9 miles)

Transportation

• Glacier Park International Airport (FCA) (7.9 miles)
• Glacier Jet Center (8 miles)
• Enterprise Rent-A-Car (9.1 miles)