Emerald Crest of Burnsville

Pros

• The caregivers at Emerald Crest are described as amazing, providing love and respect to residents.
• The facility's outdoor space is lovely, featuring a beautiful fenced-in backyard with ponds and benches.
• Residents are engaged in various group activities, promoting social interaction and community.
• The environment at Emerald Crest is portrayed as homey and quiet, contributing to a peaceful atmosphere for the residents.
• One family noted significant improvements in their loved one’s emotional well-being due to the structure and support provided by the staff.
• Families feel reassured by the guidance and communication from both Emerald Crest and Regent teams during stressful transitions.
• The transition process for new residents is facilitated with care, helping them adjust comfortably to their new surroundings.

Cons

• The facility failed to lower the monthly cost as promised, despite the resident's improvement.
• A male caregiver was observed handling a resident roughly, leading to concerns about care standards.
• Communication from Emerald Crest regarding the potential move of a resident to another building was inadequate and lacking transparency.
• During the move, the new room was not prepared as promised, causing distress for the family who had to rearrange it themselves.
• Upper management did not respond to calls or concerns raised by family members after a resident's passing.
• The initial assurances about the transition to a different room were not fulfilled, leading to frustration and disappointment for the family.
• It seems that management prioritizes financial aspects over proper communication and care quality.

Review

Emerald Crest of Burnsville has become a pivotal choice for families seeking specialized memory care for their loved ones. Many family members have shared their experiences, noting both the strengths and weaknesses of the facility. Visitors and residents alike highlight the serene setting of Emerald Crest, which sits in a quieter section of town. The well-maintained grounds include an outdoor area resembling a beautiful park with fenced-in spaces, pine trees, ponds, and benches conducive to relaxation and engagement with nature. During winter visits, the exterior beauty remained apparent and contributed positively to the overall atmosphere of the facility.

A consistent theme among those who have toured and transitioned their loved ones into Emerald Crest is praise for the engaging activities provided to residents. Family members observed various group activities happening during visits—an important aspect that helps create community among residents suffering from memory-related illnesses. Additionally, they noted that while it primarily functions as a memory care facility without assisted living services, the focus on tailored care appears to make it stand out from other options in Burnsville.

Despite these positive attributes, several families reported issues regarding communication and management practices at Emerald Crest. One family talked about assurances made regarding potential cost reductions if their loved one’s condition improved. Although their mother did show significant improvement after being at Emerald Crest, this promised reduction never materialized; instead, they found themselves facing bills unexpectedly higher than anticipated. Such discrepancies between what was promised by staff members and what actually transpired left them feeling frustrated and misled.

Communication lapses became more concerning when it came to emergent situations like caregiving changes or relocations within facilities. A particularly troubling instance involved a male caregiver who handled one resident roughly—something that led family members to insist on female caregivers only attending to her thereafter. Despite this unfortunate moment, many reviews consistently emphasized that female caregivers showed exceptional dedication in treating their loved ones with dignity and compassion throughout their stay at Emerald Crest.

As care needs evolved for other residents due to declining health or hospice considerations, families expressed concerns regarding how management communicated these changes. In one family's experience preparing for an internal move within Emerald Crest based on needs assessments by hospice workers, they were assured of a seamless transition; however, upon arrival at the new room following relocation day, they discovered it was not adequately prepared as promised. This lack of follow-through required family members themselves to spend hours organizing personal items into a comforting setup—an expectation clearly at odds with prior assurances given by staff.

In stark contrast to these administrative problems is the heartfelt acknowledgment many families had towards caretakers’ efforts at Emerald Crest; most agreed that caregivers were genuinely wonderful individuals dedicated to enriching lives under challenging circumstances presented by dementia or Alzheimer's disease. Feedback emphasized how engaging with staff restored familial relationships blurred by worry over caregiving responsibilities while granting peace of mind knowing their loved ones are secure in safety-oriented environments designed around comfort rather than institutionalization.

As time passed since placing relatives into this memory-care-focused residence such as Emerald Crest—the emotional shifts seen demonstrated significant advancement not just for seniors but also for spirits restored amongst those who felt lost due scheduling conflicts associated with maintaining adequate support systems outside institutions compared directly against knowledgeable professionals applying personalized methods toward improving everyday quality-of-life components evidenced in witnessed anecdotes shared within multiple reviews reflecting all perspectives; ultimately reinforcing whether among staff or management stability remains essential toward nurturing trusting relationships leading towards positive outcomes across every facet affecting patient wellness achieved through combined effort from all parties engaged therein!

This part of Burnsville, Minnesota offers a convenient and diverse range of amenities for senior living. You will find several cafes such as Caribou Coffee and Starbucks within a short distance, providing options for socializing or enjoying a quiet afternoon. There are also various pharmacies nearby, including CVS Pharmacy and Walgreens, ensuring easy access to medications and health supplies. In terms of dining options, you can choose from popular chains like Denny's, Taco Bell, Chipotle Mexican Grill, and more. For medical needs, there are reputable physicians and hospitals in the vicinity, such as Southdale Pediatrics and Fairview Ridges Hospital. Additionally, the area features entertainment venues like Emagine Eagan theater and beautiful parks like Greenhaven Park and Lebanon Hills Regional Park for leisurely walks or picnics. Public transportation options such as the Mall of America LRT Station are also available for convenient travel.

Cafes

• Caribou Coffee (0.5 miles)
• Panera Bread (2.4 miles)
• Starbucks (2.5 miles)
• Caribou Coffee (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.3 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.5 miles)
• Walgreens (2.4 miles)
• Lunds & Byerlys Burnsville (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.7 miles)

Restaurants

• Denny's (1.2 miles)
• Taco Bell (2.3 miles)
• Chipotle Mexican Grill (2.3 miles)
• McDonald's (2.3 miles)
• McDonald's (2.3 miles)
• Burger King (2.3 miles)
• JL Beers (2.4 miles)

Physicians

• Southdale Pediatrics (1.9 miles)
• Park Nicollet Clinic and Specialty Center Burnsville (2 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (2 miles)
• Fairview Ridges Specialty Care Center (2.1 miles)
• Twin Cities Orthopedics Burnsville (2.2 miles)
• Sstar-Sports Specific Training & Rehab (3.3 miles)
• Fairview Clinics (3.5 miles)

Hospitals

• Fairview Ridges Hospital (2 miles)
• Apple Valley Medical Clinic (4.2 miles)

Theaters

• Emagine Eagan (3.1 miles)
• Jj’s Theatre & Draft House (5 miles)

Parks

• Greenhaven Park (3.8 miles)
• Keller Park (3.9 miles)
• Lac Lavon Park (4.2 miles)
• Foxborough Park (5.6 miles)
• Hyland Lake Park Reserve (5.9 miles)
• Lebanon Hills Regional Park (6.2 miles)
• Central Park (6.4 miles)

Transportation

• Mall of America LRT Station (5.5 miles)
• Delta Employee Bus Stop #1 (6.6 miles)