Augustana Emerald Crest Burnsv

Pros

• The community at Emerald Crest of Burnsville is well-maintained and offers a variety of activities for residents, creating an engaging environment.
• Residents benefit from seasoned staff members who have been with the facility for many years, providing consistent and trained care.
• The outdoor spaces are beautiful, featuring ponds, benches, and natural surroundings that contribute to a serene atmosphere.
• Caregivers at Emerald Crest exhibit respect and compassion towards residents, enhancing the quality of care provided.
• The facility has a home-like setup, making it feel more comfortable and inviting for residents facing memory challenges.
• Rooms are equipped with private amenities, allowing residents to personalize their space by bringing in their own furniture.
• The facility facilitates strong communication and programming among staff members to support resident needs effectively.

Cons

• There was a problem with a male caregiver handling the resident in a rough way, which raised concerns about the level of care provided.
• The promise made by the director to lower costs by $400 per month was not fulfilled, leading to frustration over misleading information regarding pricing.
• The communication from Emerald Crest staff regarding the transition to another building was lacking, with no call received about the move until it had already occurred.
• The new room for the resident was in disarray upon arrival, contrary to promises that it would be ready and seamlessly arranged before their entry.
• Upper management did not follow up after a complaint was made, indicating a lack of accountability and concern for residents’ families.
• Overall management seemed more focused on financial aspects than on providing consistent care and support for residents and their families.

Review

Emerald Crest of Burnsville has made a positive impression on numerous families seeking care for their loved ones with memory-related issues. Reviewers frequently commend the community for its well-maintained facilities, dedicated staff, and a multitude of activities designed to engage residents. Situated in a serene part of town, the environment features beautifully landscaped grounds, including an outdoor space surrounded by pine trees and small ponds that evoke the tranquility of a park. Many visitors appreciate the thoughtful layout that encourages social interaction among residents while providing cozy private living spaces.

The commitment to high-quality care is a notable highlight at Emerald Crest. One reviewer eloquently described their experience transitioning their mother into the facility when her care needs escalated. They expressed satisfaction with the attentive and compassionate caregivers at Emerald Crest compared to other facilities previously experienced by their mother. Notably, female caregivers interacted with her in ways that conveyed respect and affection, greatly enhancing her quality of life during this challenging time.

However, like any community, Emerald Crest also faces challenges and areas in need of improvement. A family recounted a troubling incident involving a male caregiver who handled their mother too roughly, prompting them to request only female caregivers going forward. While they found the subsequent female staff members to be exemplary in caring for their loved one, this experience highlighted potential inconsistencies in caregiver quality that could impact residents' welfare.

Communication appears to be another critical area where reviewers felt that improvements could be made. Families noted concerns regarding information relayed about moves between buildings or changes in care levels for their loved ones. One individual shared frustration over being informed about her mother's impending relocation without clear communication from Emerald Crest’s staff prior to the actual move. Upon arrival at what was supposed to be a seamless transition, they found inadequate preparations had been made for settling in—a situation exacerbated by lack of follow-up from management after expressing these concerns.

Despite some miscommunication issues experienced during transitions within Emerald Crest's facilities, many reviews express overall satisfaction with the caregiving approach employed there. The tailored programming aimed specifically at different stages of dementia ensures that residents are placed with peers experiencing similar challenges—creating an atmosphere conducive both to engagement and comfort.

Additionally, the amenities available at Emerald Crest are consistently praised across multiple reviews. Residents enjoy private rooms equipped with necessary fixtures such as bathrooms and walk-in closets while having access to communal spaces like dining areas and sunrooms that foster familial connections through shared activities like puzzles or informal gatherings. With meals included as part of housing agreements and services such as an on-site beauty shop offered for convenience and pleasure, it is evident why families view this community favorably when considering memory care options.

Ultimately, families searching for memory care solutions should keep in mind both strengths and weaknesses highlighted through these reviews when considering Emerald Crest of Burnsville. While many laud its dedicated staff and tranquil environment tailored specifically towards those facing cognitive decline, it is equally essential for prospective residents’ families to ensure strong lines of communication remain open throughout caregiving processes—especially during transitions—to foster confidence in their loved one's continued wellbeing within this supportive environment.

Cafes

• Caribou Coffee (0.5 miles)
• Panera Bread (2.4 miles)
• Starbucks (2.5 miles)
• Caribou Coffee (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.3 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1.5 miles)
• Walgreens (2.4 miles)
• Lunds & Byerlys Burnsville (2.7 miles)
• Walgreens (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.7 miles)

Restaurants

• Denny's (1.2 miles)
• Taco Bell (2.3 miles)
• Chipotle Mexican Grill (2.3 miles)
• McDonald's (2.3 miles)
• McDonald's (2.3 miles)
• Burger King (2.3 miles)
• JL Beers (2.4 miles)

Physicians

• Southdale Pediatrics (1.9 miles)
• Park Nicollet Clinic and Specialty Center Burnsville (2 miles)
• Fairview Ridges Specialty Care Center Park Nicollet Obgyn (2 miles)
• Fairview Ridges Specialty Care Center (2.1 miles)
• Twin Cities Orthopedics Burnsville (2.2 miles)
• Sstar-Sports Specific Training & Rehab (3.3 miles)
• Fairview Clinics (3.5 miles)

Hospitals

• Fairview Ridges Hospital (2 miles)
• Apple Valley Medical Clinic (4.2 miles)

Theaters

• Emagine Eagan (3.1 miles)
• Jj’s Theatre & Draft House (5 miles)

Parks

• Greenhaven Park (3.8 miles)
• Keller Park (3.9 miles)
• Lac Lavon Park (4.2 miles)
• Foxborough Park (5.6 miles)
• Hyland Lake Park Reserve (5.9 miles)
• Lebanon Hills Regional Park (6.2 miles)
• Central Park (6.4 miles)

Transportation

• Mall of America LRT Station (5.5 miles)
• Delta Employee Bus Stop #1 (6.6 miles)