Lakeview Elderly Home

Pros

• The staff and medical team at New Hope White Lake are top notch in a brand-new facility with all the amenities.
• Shannon leads with heart, professionalism, and a deep commitment to the people they serve.
• The staff are excellent, caring, and attentive to residents' needs.
• New Hope White Lake is a great place for loved ones to live independently and receive care as needed.
• The facility is clean, well-kept, and provides exceptional care with a supportive nurse director.
• New Hope creates a nurturing, vibrant community where families feel involved and supported.
• The staff provide engaging activities, quality meals, and amenities like a theater and beauty salon.
• Families report peace of mind and improved relationships with their loved ones after moving to New Hope.

Cons

• One reviewer reported their mom was there for eight months with lots of staff turnover and described the care as terrible.
• Vicky, the afternoon supervisor, is not the nicest and allegedly lies to you about your loved one.
• Shannon, the nurse director, is described as awful and unprofessional, with a focus on pushing medication.
• A reviewer strongly advised potential families not to place a loved one there, saying, "If you love your family DO NOT place them here!"

Review

New Hope White Lake comes across in these remarks as a bright, brand-new community built to feel welcoming from the moment you walk through the doors. Families repeatedly describe the building as clean, well kept, and thoughtfully equipped with amenities that many people look for in a modern assisted living setting. The theater, beauty salon, generous dining options, and a variety of activities contribute to a sense that residents can enjoy comfort, companionship, and stimulation in a single, cohesive environment. Those first impressions are reinforced by the overall tone of the reviews: a place that prioritizes comfort and convenience alongside professional care.

A striking through-line in the feedback is the warmth and competence of the staff, especially the leadership at New Hope. Many reviewers emphasize how the staff feel genuinely caring and attentive to residents' needs, with particular praise for Shannon, the nurse director, whose leadership is repeatedly described as compassionate, professional, and dedicated. Phrases like "led with heart," "top notch," and "a calling" show how much the team is valued by families. Several reviews explicitly thank Shannon and the New Hope team for making a positive impact on the community, suggesting that the culture here goes beyond routine care to a sense of mission and connection.

Personal stories illustrate how the facility can transform the daily experience of aging loved ones. One family describes moving their mother in after a period of falls and medication/food management challenges; they notes that, after choosing New Hope White Lake, she was able to travel again and maintain more independence, something they hadn't anticipated for years. That family's conclusion - that New Hope gave them back their relationship with their mom - speaks to a broader theme in the reviews: empowering residents to live with more autonomy while still receiving appropriate support. The sentiment that independence can be coupled with reliable care is echoed across several accounts, even as families acknowledge the benefits of a well-run, attentive staff.

The breadth of positive experiences is notable. Reviewers repeatedly mention how clean the facility is, how well the staff know residents as individuals, and how the team works with families rather than just around them. Residents and loved ones describe feeling at home, cared for, and valued, with specific commendations for staff members who go above and beyond. For example, families highlight attentive dining staff who accommodate dietary preferences, front-d desk personnel who greet with warmth, and caregivers who treat residents like family. The consistent message is that New Hope White Lake strives to create a nurturing, vibrant community where the well-being of residents is at the heart of everything they do.

Beyond the day-to-day care, several testimonials celebrate the sense of community and the continuity of care. Families speak highly of how the staff take time to know each resident's history, preferences, and routines, which helps families feel reassured about daily life at the facility. They describe a culture in which staff are approachable and available to answer questions, and where management - especially the Director of Resident Care - remains accessible. The positive atmosphere is reinforced by comments about compassionate interactions during challenging times, including the humane support offered by housekeeping staff and other team members when a loved one passes. That level of care - spanning clinical, emotional, and social dimensions - appears to be a differentiator for many reviewers.

Not every voice is uniformly positive, but even the more critical feedback sits within a broader context of overall satisfaction. One reviewer recounts a very different experience, mentioning staff turnover and concerns about particular individuals and practices, including the suggestion that some staff may not have been as kind or as professional as others. This perspective contrasts with the majority of testimonials that emphasize consistent kindness, personal attention, and collaborative relationships with families. It serves as a reminder that, in any large community, experiences can vary, and ongoing attention to staffing, communication, and care practices remains essential to maintain trust and satisfaction.

Overall, the collected experiences paint a picture of New Hope White Lake as a well-appointed, compassionate community where a brand-new facility meets a high standard of care. Families repeatedly credit the staff - especially Shannon and the rest of the leadership team - with fostering a warm, respectful, and family-like environment. Residents benefit from generous amenities, attentive care, and opportunities to stay engaged through activities and social programs. For those seeking a place where loved ones can live with a degree of independence while receiving dependable, heartfelt support, New Hope White Lake stands out as a compelling option that many families would eagerly recommend.

Located in the charming town of White Lake, Michigan, this area offers a convenient and vibrant community for seniors looking to settle down. With a variety of pharmacies, restaurants, cafes, parks, theaters, physicians' offices, and places of worship within close proximity, residents have easy access to essential services and amenities. The tranquil Pontiac Lake Mountain Bike Trail and picturesque Dodge #4 State Park provide plenty of opportunities for outdoor recreation and relaxation. Additionally, nearby Huron Valley-Sinai Hospital and McLaren Oakland ensure top-notch healthcare facilities are readily available for any medical needs. Whether you're looking to enjoy a meal at one of the local eateries or simply take a stroll through a scenic park, this part of White Lake offers a welcoming environment for seniors seeking a peaceful and fulfilling lifestyle.

Pharmacies

• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.7 miles)
• CVS Pharmacy (4.8 miles)
• Walgreens (4.8 miles)
• Rite Aid (4.8 miles)

Parks

• Pontiac Lake Mountain Bike Trail (1.5 miles)
• Dodge #4 State Park (6.3 miles)
• Clara Miller Park (7.4 miles)
• Milford Central Park (8.4 miles)
• Karner Farm (8.4 miles)
• Wixom Wetlands (9.3 miles)

Restaurants

• Sprader's On the Lake (1.7 miles)
• Culver's (2.2 miles)
• McDonald's (2.8 miles)
• The White Lake Inn (4.1 miles)
• Kruse's Deer Lake Inn (4.8 miles)
• McDonald's (4.9 miles)
• Taco Bell (4.9 miles)

Theaters

• MJR Waterford Digital Cinema 16 (2.1 miles)

Physicians

• Coleman, Stephanie Mclaren Oakland Waterford Medical Associates (4.3 miles)
• Dr Jeetender S. Matharu, MD (4.8 miles)
• Michigan Ear Nose & Throat Associates (4.8 miles)
• Clinton Womens Health Care (5 miles)
• Eyecare Connection (5.1 miles)
• Associated Dermatologists of Commerce (5.1 miles)
• Oral & Facial Surgeons of Michigan PC (5.3 miles)

Cafes

• Panera Bread (4.4 miles)
• Starbucks (4.7 miles)
• Starbucks (6.6 miles)
• Starbucks (9 miles)
• Panera Bread (9 miles)
• Tim Hortons (9 miles)
• LEGOLAND Discovery Center Michigan (9.4 miles)

Hospitals

• Huron Valley-Sinai Hospital (5.2 miles)
• Poh Clarkston Primary Care (6.5 miles)
• Springfield Holistic Retreat (7 miles)
• Henry Ford West Bloomfield Hospital (9.4 miles)
• McLaren Oakland (9.5 miles)

Places of Worship

• St Daniel Church (5.8 miles)
• Maranatha Baptist Church (7 miles)