Santia's Residental Care Home in West Bloomfield, MI

Pros

• The staff are kind, compassionate, responsive, flexible, and professional.
• The facility is beautiful and meticulously maintained.
• There are activities all day long that residents can participate in.
• The meals are delicious and the chef accommodates residents' preferences.
• The administration is involved and highly supportive.
• The staff work as a great team and provide excellent care.
• The community feels alive, lively, and welcoming.
• Families are kept informed through regular care conferences and updates.
• Provision is highly recommended for assisted living or memory care.

Cons

• Provision West Bloomfield over-promises and under-delivers.
• A med tech was allowed to administer meds while smelling of marijuana because Provision didn't have a policy against smells.
• There were medication errors and HIPAA violations.
• They refused to provide all medication records (or didn't have them).
• Confidential hospice notes for nine residents were provided, violating privacy.
• Turnover is high, and residents are leaving for a reason.
• The staff is lazy and stays on the clock for up to 24 hours doing absolutely nothing.
• The med techs miss medications and the narcotics books are always wrong because med techs do not count between shifts.
• They never got the promised pedicure chair, which was disappointing.

Review

Santia's Residental Care Home in West Bloomfield is best suited for families that want an active, socially rich environment where memory care and assisted living residents are immersed in daily programming, interpersonal connection, and hands-on administrative involvement. The community appears to thrive when staff turnover is contained, leadership is accessible, and families are invited to participate in care planning through regular conferences and open channels of communication. For seniors who value engagement, meaningful activities, and a sense of "being in a living, communal setting," this kind of home delivers on those expectations: lively common areas, ongoing performances or activities, and a responsive team that makes family touchpoints routine rather than rare.

Those who may want to consider alternatives are clear: if medication safety and airtight privacy are nonnegotiable, or if a consistently quiet, low-curve environment is preferred, this option warrants caution. Some families report medication-management concerns, including errors or gaps in records, and even HIPAA-related issues in the past, along with perceptions of uneven staff accountability. If such red flags cannot be resolved to the letter, or if a facility must demonstrate near-perfect consistency in every shift, it may be prudent to explore other communities with a longer track record of uniform performance and stricter governance.

The strongest offsets to the drawbacks come from a proven, caring culture and a compelling program mix. When leadership is visible and engaged - the executive director and nursing leadership cited repeatedly as capable and responsive - families feel informed and supported through transitions, care conferences, and remote check-ins. The atmosphere is described as warm, clean, and beautifully maintained, with residents invited to participate in a broad menu of daily activities and social events. Meals are praised for quality and flexibility, and programs routinely extend beyond the walls with outside services, on-site entertainment, and memory-care centering features that keep residents connected and engaged. This level of vitality can mitigate concerns about staffing if a family can verify consistent supervision and strong, accountable care coordination.

However, the cons underscore real risk and deserve purposeful due diligence. Families should confirm that medication management is handled with rigorous policies and transparent documentation, and that confidentiality is protected at every tier of care. Ask for recent med administration policies, incident logs, and a clear explanation of how med techs operate within HIPAA guidelines. Probe staff continuity: what is the turnover rate, how are new hires trained, and what safeguards exist to prevent lapses when shifts change? If a review reveals persistent gaps or a culture that tolerates inconsistent performance, that would tilt the balance toward other communities that demonstrate steadier, repeatable execution.

In practical terms, prospective families should prepare a focused due-diligence plan before choosing Santia's: request a formal tour with direct conversations with the executive director, head of nursing, and a front-line colleague or two. Ask to see care-conference structures and sample notes to understand how families receive updates and participate in decision-making. Seek a transparent demonstration of medication management in real time, review the last several months of medication records, and inquire about the existence and handling of any privacy or confidentiality concerns. Insist on seeing the activity calendar, dining options, and the Life Loop or comparable family-communication system in action to gauge how connected and informed the family will feel.

Bottom line: Santia's Residental Care Home is a compelling option for families who prize a lively, engaging environment with strong leadership and a culture of care. Its advantages - a bright facility, rich activity programming, responsive administration, and meaningful family involvement - can outweigh the downsides when medication safety and staff consistency are demonstrably addressed. For families willing to push for clear policies, transparent records, and ongoing verification of care quality, this community can deliver the kind of day-to-day livability that makes a difficult transition feel approachable. If those assurances cannot be secured, however, consider alternatives that prioritize tighter governance, steadier staffing, and proven medication-management discipline.

Located in West Bloomfield, Michigan, this area offers convenient access to a variety of essential amenities for seniors. With several physicians and medical centers within close proximity, residents can easily access healthcare services. Additionally, there are multiple pharmacies nearby for medication needs. The dining options range from fast food chains like McDonald's and Taco Bell to sit-down restaurants such as Duo Restaurant & Lounge. For those seeking leisure activities, there are several parks in the area like Woodland Hills Nature Park and Shain Park. The presence of theaters like Riviera Cinema and places of worship such as Brightmoor Christian Church make this neighborhood a well-rounded community for senior living.

Physicians

• Millenium Diagnostic Center (0.6 miles)
• Beaumont Medical Center - West Bloomfield (0.9 miles)
• Michigan Institute For Neurological Disorders (1.7 miles)
• Providence Medical Center (2.1 miles)
• Lakes Urgent Care (5 miles)
• Beverly Hills Orthopedists (6.3 miles)
• Meadowbrook Medical Center (6.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.4 miles)

Restaurants

• Duo Restaurant & Lounge (2.4 miles)
• McDonald's (3.1 miles)
• Taco Bell (3.6 miles)
• Wendy's (3.9 miles)
• 2 Rose's Family Restaurant (4.3 miles)
• Kerby's Koney Island (4.4 miles)
• McDonald's (4.7 miles)

Cafes

• Tim Hortons (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (4.6 miles)
• Starbucks (5.3 miles)
• Starbucks (6.5 miles)
• Starbucks Reserve (6.8 miles)

Hospitals

• Henry Ford West Bloomfield Hospital (3.1 miles)
• Botsford Hospital (6.1 miles)
• McLaren Oakland (7.9 miles)

Parks

• Woodland Hills Nature Park (3.3 miles)
• Karner Farm (3.9 miles)
• Flanders Park (6 miles)
• Dodge #4 State Park (6.1 miles)
• Shain Park (6.7 miles)
• Liberty Park Playground (7.6 miles)
• Clara Miller Park (7.9 miles)

Theaters

• Riviera Cinema (5.2 miles)
• Emagine Novi (7.6 miles)

Places of Worship

• Brightmoor Christian Church (5.4 miles)
• St Hugo of the Hills Church (6.5 miles)
• Church of the Holy Family (7 miles)