Santia's Residental Care Home

Pros

• The facility is nice, welcoming, and well maintained.
• The atmosphere is lively, with families, staff, and visitors in the lobby.
• The staff are caring, and administration is actively involved in residents' care.
• There are wonderful daily activities and staff encourage residents to participate.
• The staff work as a great team.
• It is highly recommended for assisted living or memory care.
• The director and staff help coordinate touchpoints and family communications (FaceTime calls).
• The facility offers care conferences with family, outside services, and weekly live performances.
• The meals are delicious and flexible to residents' preferences.
• The community is beautiful, with well-maintained grounds and an extensive activity schedule.
• The team led by the facility's executive director and head of nursing is top-notch.
• Kim Burton is professional, kind, and knowledgeable.

Cons

• Provision West Bloomfield over-promises and under-delivers.
• A med tech was allowed to administer medications while smelling of marijuana because the facility lacks a policy against odors.
• There were medication errors and HIPAA violations, including confidential hospice notes being shared.
• They refused to provide all medication records.
• Turnover is high, and residents are leaving for various reasons.
• The staff is lazy and there is a lack of accountability, with favoritism enabling some employees to get away with anything.

Review

Provision Living West Bloomfield presents itself as a bright, inviting memory care and assisted living community that many families describe as "alive" in every sense. The facility's grounds and interiors are consistently cited as beautiful and well maintained, with reviewers noting a welcoming entry that immediately signals safety, care, and a sense of community. In these postings, people repeatedly point to the steady flow of activity in the lobby and common spaces - families, staff, therapists, and visitors moving through a space that feels engaged rather than static. It's a place where the day is filled with purposeful routines, social opportunities, and visible effort to keep residents connected to the world beyond their doors.

A central theme across numerous accounts is the meaningful involvement of staff and administration in residents' daily lives. Families repeatedly highlight high levels of personal attention from leadership, including the Executive Director, David F., and Head of Nursing, Kelly Kaspor, and they describe a true teamwork ethos among caregivers. Time and again, reviewers mention how staff members work together as a coordinated team to meet individual needs, from coordinating touchpoints and FaceTime calls when relatives are away to arranging care discussions that feel like genuine conferences with family input. Several families also cite Kim Burton, the Director of Sales, as a professional who takes extensive time to walk and talk through the facility, answer questions, and introduce them to the care landscape. This sense of partnership - an ongoing, collaborative approach to care - emerges as a hallmark of the community.

The wellness and activity programming at Provision Living West Bloomfield consistently earns high marks. Reviewers praise the breadth and quality of daily activities, noting that there are options all day long and that staff encourage participation in ways that feel inclusive rather than compulsory. The culinary program stands out as a particular strength; meals are described as delicious, with the chef showing willingness to accommodate individual preferences and dietary needs. The facility also leverages technology and remote communication tools to support family connection, such as Life Loop and regular video or phone check-ins, giving families a window into their loved one's day, attendance at events, and moments of memory care milestones. Distinctive touches like holiday staging, a large lobby screen displaying events and photos, and the availability of mobile services such as hearing, vision, dental, and podiatry are repeatedly mentioned as value-adds that help residents feel seen and engaged.

Several reviewers recount deeply personal and affirmative experiences with care delivery. Notable stories include residents thriving under attentive daily care, families witnessing improvements in mobility and mood following visits with therapists, and the comfort of knowing that a familiar, supportive staff is handling routine and emergency needs. One caregiver described the staff as "the most caring" and the administration as highly involved, emphasizing that the culture promotes inclusion and respect for each resident's history and preferences. A common thread is the sense that the staff aren't simply performing tasks; they seem to form bonds with residents, turning daily care into meaningful, relationship-based support. In moments of family crisis or transition, the sense that "the team has us" provides a powerful peace of mind.

The community also earns praise for its responsiveness during challenging moments. Several reviews recount positive, problem-solving experiences where the leadership addressed issues promptly and with transparency. Families point to the ability to troubleshoot concerns quickly and to receive candid updates about care plans, which contributes to a sense of safety and trust. There are stories of respite care that were especially successful, with participants feeling empowered by the staff's expertise and the therapists' guidance in regaining mobility and independence. In short, for many families, the facility delivers on its promise of compassionate, professional care with a personal touch that makes both residents and their relatives feel part of a larger, supportive network.

Yet the picture is not uniformly rosy. A portion of the feedback raises serious concerns about safety, privacy, and accountability. Some reviewers allege that medication management has fallen short, describing situations in which Med Tech practices raised red flags - instances of medication administration with concerning odor, alleged gaps in policy that allowed questionable behavior to occur, and references to HIPAA violations or the improper sharing of confidential hospice notes. Others point to high staff turnover and inconsistent reliability, with claims that accountability and documentation (for example, narcotics counting and care sets) have not been consistently upheld. These criticisms underscore a real need for ongoing vigilance, clear policies, and rigorous monitoring to ensure that the high level of care described by many families is delivered consistently across all shifts and residents.

Taken as a whole, Provision Living West Bloomfield emerges as a community with much to offer: a vibrant, well-maintained environment; a staff and leadership team that many families praise for care, empathy, and partnership; and a robust activity and programming ecosystem that invites residents to engage daily and feel valued. The experiences shared by families range from deeply affirming to cautionary, painting a complex portrait that reflects the realities of senior care in a busy, growing environment. For families considering a move, this community appears to reward thorough due diligence: engage in direct conversations with administrators about care planning and family communication, inquire about medication and privacy policies, and seek a clear understanding of how referrals, outside services, and therapy teams are integrated into everyday care. When alignment is found between a family's expectations and the facility's practices, many reviewers report lasting gratitude for a living arrangement that feels safe, loving, and genuinely attentive to a loved one's well-being. The sentiment widely echoed is one of appreciation for care that is personal, professional, and deeply human, even as it emphasizes the importance of continued attention to safety, accountability, and consistent service delivery.

Located in West Bloomfield, Michigan, this area offers convenient access to a variety of essential amenities for seniors. With several physicians and medical centers within close proximity, residents can easily access healthcare services. Additionally, there are multiple pharmacies nearby for medication needs. The dining options range from fast food chains like McDonald's and Taco Bell to sit-down restaurants such as Duo Restaurant & Lounge. For those seeking leisure activities, there are several parks in the area like Woodland Hills Nature Park and Shain Park. The presence of theaters like Riviera Cinema and places of worship such as Brightmoor Christian Church make this neighborhood a well-rounded community for senior living.

Physicians

• Millenium Diagnostic Center (0.6 miles)
• Beaumont Medical Center - West Bloomfield (0.9 miles)
• Michigan Institute For Neurological Disorders (1.7 miles)
• Providence Medical Center (2.1 miles)
• Lakes Urgent Care (5 miles)
• Beverly Hills Orthopedists (6.3 miles)
• Meadowbrook Medical Center (6.5 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.4 miles)

Restaurants

• Duo Restaurant & Lounge (2.4 miles)
• McDonald's (3.1 miles)
• Taco Bell (3.6 miles)
• Wendy's (3.9 miles)
• 2 Rose's Family Restaurant (4.3 miles)
• Kerby's Koney Island (4.4 miles)
• McDonald's (4.7 miles)

Cafes

• Tim Hortons (2.7 miles)
• Starbucks (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (4.6 miles)
• Starbucks (5.3 miles)
• Starbucks (6.5 miles)
• Starbucks Reserve (6.8 miles)

Hospitals

• Henry Ford West Bloomfield Hospital (3.1 miles)
• Botsford Hospital (6.1 miles)
• McLaren Oakland (7.9 miles)

Parks

• Woodland Hills Nature Park (3.3 miles)
• Karner Farm (3.9 miles)
• Flanders Park (6 miles)
• Dodge #4 State Park (6.1 miles)
• Shain Park (6.7 miles)
• Liberty Park Playground (7.6 miles)
• Clara Miller Park (7.9 miles)

Theaters

• Riviera Cinema (5.2 miles)
• Emagine Novi (7.6 miles)

Places of Worship

• Brightmoor Christian Church (5.4 miles)
• St Hugo of the Hills Church (6.5 miles)
• Church of the Holy Family (7 miles)