Senior Helpers - Farmington Hills, MI in Farmington Hills, MI

Pros

• Nikita D has provided years of compassionate, attentive care, making the mother feel comfortable and safe at home.
• Senior Helpers is amazing, quickly informing families about care options and services.
• Lisa Bell is charismatic and genuinely empathetic, helping create a well-planned care program.
• Barbara Smoot is a caring, lovely, and kind caregiver who quickly becomes a trusted friend to the mother.
• The care team demonstrates dedication, compassion, and reliability, allowing families to travel or take time away without worry.
• Marion is helpful and accessible, assisting in matching the right aide for the mother.
• Jackie is an amazing caregiver who treats the mother like family, keeps her safe, and fosters enjoyment.
• Caregivers are trained in dementia and Alzheimer's care, reflecting high competence and compassion.
• The mission to keep aging parents at home is appreciated, with many families recommending Senior Helpers.
• The staff and office team are widely seen as kind, professional, and supportive, delivering thorough communication.

Cons

• Colbi is described as a terrible worker who is rude and unprofessional.
• There were staffing issues almost immediately, with caregivers not showing up and a loss of continuity of care.
• The office staff, particularly Colbi, were described as rude, sarcastic, manipulative, and unprofessional.
• A reviewer rated customer service as a zero and would not recommend the company.
• In one instance, the final conversation yielded only apologies and no resolution.
• The phone communication was criticized as lacking, with messages not being relayed back.

Review

Senior Helpers of Farmington Hills is best suited for families that want real, in-home care that keeps a loved one in familiar surroundings while building a dependable caregiver relationship. This community shines for seniors who benefit from a thoughtful intake process, careful matching, and a flexible menu of services - from a few hours weekly to substantial daily support. The strongest case is made for those who value continuity of care and caregivers who do more than checklists - who offer companionship, engage in meaningful activities, and provide reliable reassurance to anxious family members. Those needing a single fixed caregiver every shift or guaranteed 24/7 staffing without substitutions may want to look at alternatives or secure stronger, explicit guarantees.

The positives stack up quickly when the right matches click. Numerous families praise caregivers who become trusted partners in daily life - Nikita D. staying with a client for years, Barbara Smoot forming a fast friendship, and Jackie making sure mom stays safe and enjoys herself. The agency's nail-down approach to care planning is evident in stories of quick onboarding, thoughtful care plans, and a team that educates families about services within days of contact. Counselors like Lisa Bell and Marion are highlighted for their empathetic, proactive roles in shaping the plan, while the broader office team earns praise for responsiveness and a demonstrated willingness to adjust as needs evolve. The result is care that often feels less like a service and more like a compassionate extension of the family.

Yet the experience is not uniformly seamless, and the practical bottom line must be weighed. A recurring theme across reviews is the danger of inconsistent staffing: substitutes who do not know the routine can erode the comfort and safety that a family seeks when entrusting care to others. One client explicitly left after ongoing staffing gaps disrupted continuity, despite the overall warmth of the team. Another notable risk is uneven customer service, with at least one reviewer labeling the office experience as poor. The offset here is clear: the program's strength rests on robust matching, responsive communication, and flexible problem-solving. Families should push for a clear primary caregiver with a reliable backup plan, plus a documented schedule and escalation path to avoid gaps.

That said, the in-home care model is a decisive win for many families. The caregivers are praised for treating clients like family, helping with errands and social engagement, and enabling seniors to maintain independence at home longer. The program's dementia and Alzheimer's training is a meaningful asset, equipping caregivers to handle nuanced needs with patience and competence. Several accounts point to successful transitions - assistance moving from hospital or another setting back into home life, and even guiding families through complex arrangements when a loved one's needs shift. The sense of stability when the right person is in place can be transformative for both client and family.

Leadership and frontline teams play a pivotal role in the overall impression. The owner, Barbara Roden, and senior staff like Barbara Smoot, Carrie, Peggy, and Lisa Bell are repeatedly credited with genuine care, thoughtful matching, and a willingness to go the extra mile. The reviews consistently highlight the importance of good matchmaking - finding the caregiver who can mesh with temperament, routines, and cognitive needs. Yet the contrast with negative experiences reminds that the service quality is as strong as its current staffing and front-office responsiveness. This is a program that can deliver remarkable peace of mind - when the operational consistency is reliably in place.

For families weighing options, Senior Helpers Farmington Hills represents a compelling blend of compassionate, home-centered care and professional coordination. It is a strong choice for those who prioritize flexible, person-centered in-home support, thorough intake, and caregivers who become trusted allies in daily life. The caveat is the need for diligent contract clarity around continuity, backup coverage, and communication protocols. Prospective clients should insist on a named primary caregiver with predictable back-ups, request a formal care-management touchpoint, and confirm the exact scheduling and pricing details before committing. When these foundations are set, the likelihood of a successful, supportive arrangement is high, making Senior Helpers Farmington Hills a top contender for aging in place.

Physicians

• Michigan Institute For Neurological Disorders (0.4 miles)
• Millenium Diagnostic Center (1.5 miles)
• Providence Medical Center (1.8 miles)
• Beaumont Medical Center - West Bloomfield (2.4 miles)
• Beaumont Midwest Internal Medicine Associates (4.5 miles)
• Asthma & Allergic Disease Center (4.6 miles)
• Meadowbrook Medical Center (5.1 miles)

Cafes

• Tim Hortons (1 miles)
• Starbucks (2.6 miles)
• Starbucks (3.7 miles)
• Starbucks (4 miles)
• Starbucks (4.2 miles)
• Panera Bread (6 miles)
• Starbucks (6 miles)

Parks

• Woodland Hills Nature Park (1.5 miles)
• Flanders Park (3.9 miles)
• Karner Farm (4.5 miles)
• Liberty Park Playground (6.6 miles)
• Rotary Park (6.8 miles)
• Shain Park (7.8 miles)
• Dodge #4 State Park (8 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3 miles)
• CVS Pharmacy (3.2 miles)
• Henry Ford Pharmacy - Columbus (4 miles)
• Rite Aid (4.3 miles)

Restaurants

• Duo Restaurant & Lounge (2.2 miles)
• 2 Rose's Family Restaurant (2.3 miles)
• McDonald's (2.8 miles)
• Kerby's Koney Island (3.1 miles)
• Taco Bell (3.6 miles)
• Wendy's (3.7 miles)
• McDonald's (4.6 miles)

Theaters

• Riviera Cinema (3.3 miles)
• Emagine Novi (6.5 miles)
• Phoenix Theatres Laurel Park Place (6.8 miles)

Hospitals

• Henry Ford West Bloomfield Hospital (3.5 miles)
• Botsford Hospital (4.4 miles)
• Trinity Health Wound Care - Livonia Hospital (7.8 miles)

Places of Worship

• Brightmoor Christian Church (4.7 miles)
• Church of the Holy Family (5.5 miles)
• Ward Church (7.4 miles)