Town Village Sterling Heights and The Gem Memory Care

Pros

• The residents at Town Village Sterling Heights appreciate the cleanliness and friendliness of the facility.
• Many reviewers commend the staff for being helpful, accommodating, and personable, creating a welcoming atmosphere.
• The variety and quality of food offered at the facility receive high praise from both residents and their families.
• Residents enjoy the numerous activities available, stating that there are plenty of engaging options for everyone.
• Overall, family members feel confident recommending Town Village Sterling Heights to others seeking quality care for their loved ones.
• Reviewers highlight the positive interactions between staff and residents, noting that staff members know residents by name, enhancing the sense of community.
• The facility is noted for its excellent amenities, including a pool and bistro, which add to the overall appeal for residents.

Cons

• There have been issues with the pharmacy regarding prescriptions.
• The on-site care company is not very quick to respond to residents when assistance is needed.
• Staff turnover is high, leading to inconsistency in care and services.
• Service in the restaurant is reported to be slow due to a lack of servers during peak meal times.
• Rent increased by $300 or 10% this year, raising concerns about affordability for residents.
• Some residents find the food repetitive and less enjoyable compared to others’ opinions.
• The responsiveness of aides when using life alert systems has been subpar at times.
• Overall staffing levels appear understaffed, similar to many facilities across the country.

Review

Town Village Sterling Heights has garnered a reputation as a clean, friendly, and welcoming community for residents seeking assisted living and memory care services. Many reviewers praised the cleanliness of the facility and the positive demeanor of the staff. Throughout numerous accounts, residents and their families noted that they felt welcomed from the moment they entered. This warm environment is fostered by staff who make an effort to remember residents’ names and engage positively in the hallways. Overall, there seems to be a genuine sense of community within Town Village Sterling Heights that contributes to its appeal.

While there are many commendable aspects of Town Village, some reviews pointed out challenges related to staffing levels. Although most staff members were described as fantastic and caring, several comments highlighted occasional understaffing issues that impacted service quality—particularly in response times from on-site care providers like AdvisaCare. Such delays were mentioned by families who expressed concerns about responsiveness when their loved ones pressed life alert buttons for assistance, particularly during meal times. Despite these challenges, many still felt confident in recommending the facility but cautioned others to be aware if additional care services might be needed.

The dining experience received mixed reviews; however, most respondents found the food quality to be exceptional—often described as restaurant-quality meals with a good variety. Some residents suggested that meals could benefit from more seasoning due to dietary restrictions imposed by other clients. The Bistro offers alternative light lunches and snacks throughout the day which adds flexibility for residents wanting various options at any time. Even though some noted slow service at certain times due to staff shortages during peak hours like breakfast and lunch, overall satisfaction with the food remained high among those surveyed.

Additionally, Town Village provides a wealth of activities designed to keep residents engaged physically and socially. From bingo nights to exercise classes like water aerobics, there seems to be no shortage of options for entertainment. Some reviewers emphasized how much their loved ones enjoyed participating in social events and field trips organized by enthusiastic staff members—particularly highlighting an Activities Director who brought positivity into daily routines. Notably, family members appreciated that pets are permitted during visits; this small policy added much joy for both visitors and residents alike.

However, one area requiring attention is consistency in staffing due to reported turnover rates—a common issue across various healthcare facilities today. While many employees received praise for being attentive and kind-hearted toward residents, some wished for greater stability among team members to ensure continuity of care and relationships over time.

In summary, Town Village Sterling Heights appears well-equipped as an assisted living community offering commendable amenities such as diverse activities and excellent dining while maintaining friendliness alongside cleanliness standards expected from modern facilities today. Families considering this place can express confidence knowing their loved ones will likely receive attentive support within an engaging setting—they can enjoy everything from structured activities down through shared mealtimes where friendships can blossom amidst delicious meals served at this beautiful location dedicated exclusively to enhancing seniors' quality of life.

Sterling Heights, Michigan offers a variety of amenities for seniors looking to settle in a vibrant and convenient area. With multiple theaters nearby such as the AMC Forum 3 and Emagine Rochester Hills, as well as a selection of pharmacies like Walmart Pharmacy and CVS Pharmacy, residents have easy access to entertainment and healthcare services. Dining options range from fast food chains like KFC and McDonald's to more upscale choices like Dave & Buster's and Da Francesco Italian Cuisine & Cafe. The numerous parks provide opportunities for outdoor activities and relaxation, while cafes like The Hot Spot Coffee and Panera Bread offer cozy spots for socializing. Additionally, there are several physicians' offices in the vicinity for medical needs, along with places of worship such as Big Beaver United Methodist Church and Church Of The Holy Redeemer for spiritual fulfillment. Overall, Sterling Heights provides a well-rounded community for seniors seeking an engaging and comfortable living environment.

Theaters

• AMC Forum 3 (0.4 miles)
• Emagine Rochester Hills (3.3 miles)
• Emagine Macomb (5.9 miles)

Pharmacies

• Walmart Pharmacy (0.8 miles)
• Walgreens (2.1 miles)
• Rite Aid (3.7 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.8 miles)
• Rite Aid (3.9 miles)
• Walgreens (4 miles)

Restaurants

• KFC (2 miles)
• McDonald's (2.3 miles)
• Dave & Buster's (2.9 miles)
• National Coney Island (3 miles)
• Salsarita's Fresh Mexican Grill (3.1 miles)
• Da Francesco Italian Cuisine & Cafe (3.1 miles)
• McDonald's (3.1 miles)

Parks

• Whispering Woods Park (2.6 miles)
• Earl E Borden Park (2.8 miles)
• Dodge Park (3.6 miles)
• Bloomer Park (4.3 miles)
• Mae Stecker Park (4.7 miles)
• Rochester Municipal Park (5.6 miles)
• Firefighters Park (5.9 miles)

Cafes

• The Hot Spot Coffee (2.7 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.4 miles)
• Panera Bread (4.2 miles)
• Antonio's Cafe & Grill (5.2 miles)

Physicians

• Millman-Derr Center For Eye Care (3.2 miles)
• Summit Oral & Maxillofacial Surgery (3.3 miles)
• Barclay Medical Center (3.4 miles)
• Dr Mahjoub (4.2 miles)
• Partners In Family Medicine (4.3 miles)
• Sterling Physicians (4.7 miles)
• Michigan Surgery Specialists - Shelby Township (4.7 miles)

Places of Worship

• Big Beaver United Methodist Church (3.9 miles)
• Shelby Bible Church (5 miles)
• Church Of The Holy Redeemer (5.5 miles)