comForcare Home Care

Pros

• The staff is exceptional - friendly, compassionate, and attentive to residents' needs.
• The atmosphere is warm and welcoming with a strong sense of community that makes residents feel valued and supported.
• The facility is kept extremely clean, and the food is delicious.
• The Life Enrichment program provides stimulating activities for the mind and body.
• The dining room offers excellent meals and rich social opportunities for residents to connect.
• The community offers extensive amenities, including a pool, hot tub, exercise room, library with computers, and a theater for frequent programs.
• The lead salesperson is described as amazing, passionate about the community, patient, and kind.

Cons

• The salespeople tell prospective residents whatever they want to hear to get them in the door, and they knew the mother's dementia level but claimed memory care wasn't needed until harm occurred.
• They do not actually offer assisted living as advertised; the supposed "a la carte" services are not provided.
• There were times when the reviewer found the mother in her bathroom on the floor with no one knowing how long she had been there.
• Advisa Care promised complete assistance but did not deliver the needed care.
• The staff showed a lack of compassion, suggesting a 60-day notice and implying limited help when concerns were raised.
• The contract requires 60 days' notice and payment even if the facility can no longer provide the necessary care.
• The front desk staff member was described as unprofessional.
• The office staff is criticized for having no compassion for residents.

Review

Town Village of Sterling Heights comes through in these voices as a retirement community where comfort and independence are intertwined with a warm, active social fabric. Residents and their families repeatedly describe a welcoming atmosphere, a strong sense of community, and a genuine effort to make each person feel valued and supported. The environment is noted for being clean and well cared for, with a dining program that many reviewers praise as delicious and plentiful. Across the board, there is a clear emphasis on fostering a home-like feel where people can still pursue independence while enjoying the companionship and conveniences of a thoughtful, well-staffed community.

Many accounts highlight the quality and demeanor of the staff as a defining strength. The team is described as exceptional - consistently friendly, compassionate, and attentive to individual needs. They are credited with going above and beyond to help residents feel at home without compromising the independence that characterizes the community. Daily life is punctuated by personal connections, whether through one-on-one chats, timely assistance, or simply a friendly gait through the hallways. The Life Enrichment program is singled out as a substantial asset, offering a wide range of activities designed to stimulate both mind and body, while the maintenance and secretarial staff keep operations smooth for a community approaching the size of 250 residents. The motto "It feels like home" recurs as a guiding sentiment for how staff interact with residents and families alike.

The amenities and scheduling surrounding daily life add to the sense of abundance and choice. The dining room, open from early morning to early evening, becomes a social hub where residents can linger over meals or socialize with friends for hours. The menus receive frequent praise, with specific favorites cited - salmon cakes and parmesan-crusted chicken among them - and even husband-approved dishes like liver and onions with burgundy mushrooms. Beyond meals, the facility offers multiple coffee stations, a fruit bar with fresh produce, and a library equipped with computers. Leisure options extend to a craft and games room with a sewing machine, an auditorium/theater that hosts evening movies and regular music events, and a broad slate of experiences - from exercise and aqua classes to tours, lunches, church trips, Bible study, Euchre, Bingo, WII bowling, and crafts. The breadth of activities underlines a robust effort to keep residents engaged and connected.

Within the realm of care and daily life, several reviewers touch on the complexity of what is marketed versus what is delivered. Some accounts express concern about how memory care and assisted living are presented by the sales team. There are claims that assurances were given that memory care was not necessary until certain conditions arose, followed by frustration about the availability and scope of "assisted living" services as advertised. These voices describe real-world experiences where the care needs of a loved one did not align with expectations set during the sales process, including distressing episodes of a resident being found in a bathroom on the floor after falls, and questions about whether the facility could and should provide the needed level of care. The issue of care coordination extends to Advisa Care, a provider that was expected to support with full assistance but was criticized for not meeting needs, leading to hospital readmissions and ultimately a transition to a more appropriate level of care. The financial and contractual implications of these experiences are also noted, including discussions about a 60-day notice and the desire for clearer, more flexible terms when a resident can no longer receive the necessary care.

Not all experiences are negative, however. Several families recount highly positive interactions with staff and leadership, and some personal stories speak to meaningful improvements in a resident's life. Testimonials celebrate individuals like Lynn, the lead of sales, for her passion, patience, and genuineness in guiding tours. Julie, another staff member, is remembered for her patience in showing multiple apartment options, ensuring all questions were answered, and even providing a wheelchair when needed. The overall sense is that many team members are deeply committed to person-centered care and to helping families feel confident about their choices. Positive anecdotes also include family members who observed a loved one regain social vitality - after moving in, they found themselves more engaged, enjoying frequent card games, entertainment, and other activities that brought back a sense of normalcy and joy. There are consistent affirmations of the dining experience and social opportunities as highlights of the community.

A few reviews leave a distinctly more cautionary note, reminding would-be residents and their families to proceed thoughtfully. One account describes a negative experience with a front desk staff member, accompanied by a strong desire to see zero stars as the rating. In another narrative, a situation involving the transition from hospital and rehab back to Town Village allegedly resulted in ongoing care gaps, delayed responses to emergencies, and a stressful, extended process around the care contract. The most pointed criticisms center on perceived lack of compassion from some office staff, difficulties obtaining guaranteed levels of care, and the emotional and financial strain of long-term commitments when care needs escalate. These voices emphasize the importance of transparency, clear communication about care capabilities, and explicit, workable clauses in residency agreements to address scenarios where the facility can no longer meet a resident's needs.

Taken together, these perspectives paint a portrait of Town Village of Sterling Heights as a community with much to commend. It is repeatedly described as a comfortable, well-run place where residents can enjoy independence, companionship, and an active lifestyle in a clean, well-appointed setting. The dining program and a broad spectrum of amenities contribute to a vibrant daily life, while the staff are celebrated for their warmth, dedication, and attentiveness. At the same time, the reviews illuminate real concerns about marketing integrity, clarity around memory care and assisted living offerings, the adequacy of care arrangements, and the compassion of administrative staff when difficult situations arise. For families evaluating this community, the message is clear: you can expect a welcoming environment with strong social and culinary features, but it is crucial to scrutinize care expectations, contract terms, and the availability of appropriate support services to ensure alignment with your loved one's needs and your family's expectations.

This part of Sterling Heights, Michigan offers a variety of amenities within close proximity, making it a convenient and enjoyable location for senior living. With multiple theaters nearby such as AMC Forum 3 and Emagine Rochester Hills, there are plenty of entertainment options to choose from. Additionally, residents have easy access to several pharmacies including Walmart Pharmacy and Walgreens for their medical needs. A variety of restaurants like KFC and National Coney Island are also available for dining out. For outdoor activities, there are numerous parks like Whispering Woods Park and Dodge Park within a short distance. Cafes such as The Hot Spot Coffee and Starbucks offer great places to socialize with friends. Medical facilities like Millman-Derr Center For Eye Care and Barclay Medical Center ensure that seniors have access to quality healthcare services in the area. Lastly, places of worship like Big Beaver United Methodist Church cater to the spiritual needs of residents. Overall, this neighborhood provides a balanced mix of entertainment, dining, healthcare, and recreational options for seniors looking to settle down in Sterling Heights.

Theaters

• AMC Forum 3 (0.4 miles)
• Emagine Rochester Hills (3.3 miles)
• Emagine Macomb (5.9 miles)

Pharmacies

• Walmart Pharmacy (0.8 miles)
• Walgreens (2.1 miles)
• Rite Aid (3.7 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (3.8 miles)
• Rite Aid (3.9 miles)
• Walgreens (4 miles)

Restaurants

• KFC (2 miles)
• McDonald's (2.3 miles)
• Dave & Buster's (2.9 miles)
• National Coney Island (3 miles)
• Salsarita's Fresh Mexican Grill (3.1 miles)
• Da Francesco Italian Cuisine & Cafe (3.1 miles)
• McDonald's (3.1 miles)

Parks

• Whispering Woods Park (2.6 miles)
• Earl E Borden Park (2.8 miles)
• Dodge Park (3.6 miles)
• Bloomer Park (4.3 miles)
• Mae Stecker Park (4.7 miles)
• Rochester Municipal Park (5.6 miles)
• Firefighters Park (5.9 miles)

Cafes

• The Hot Spot Coffee (2.7 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.4 miles)
• Panera Bread (4.2 miles)
• Antonio's Cafe & Grill (5.2 miles)

Physicians

• Millman-Derr Center For Eye Care (3.2 miles)
• Summit Oral & Maxillofacial Surgery (3.3 miles)
• Barclay Medical Center (3.4 miles)
• Dr Mahjoub (4.2 miles)
• Partners In Family Medicine (4.3 miles)
• Sterling Physicians (4.7 miles)
• Michigan Surgery Specialists - Shelby Township (4.7 miles)

Places of Worship

• Big Beaver United Methodist Church (3.9 miles)
• Shelby Bible Church (5 miles)
• Church Of The Holy Redeemer (5.5 miles)