Clark House Nursing Center at Fox Hill Village

Pros

• The staff were extremely nice, competent, personable, and friendly.
• The PTs and OT therapists provided excellent care.
• The nurses were outstanding and treated patients with dignity and kindness.
• The facility was extremely clean and well kept.
• The food was very tasty.
• The views were gorgeous and there was outdoor access to a beautiful patio.
• The Activities staff knew each patient by name and delivered personalized attention, including newspaper delivery to rooms.
• The speech therapist was amazing and caring.

Cons

• The reviewer described the experience as beyond horrible, noting that the staff did not seem to care and were rough with patients.
• The facility was criticized for lacking machines or equipment to perform tests or diagnose problems.
• A relative was left in pain with no explanation given, and staff appeared unaware of what happened.
• Laundry was left in the bin for days, indicating neglect and disorganization.
• The facility was described as dirty, with carpeted floors hard to clean and bathrooms filthy.
• Communication was lacking and chaotic, with no regular progress meetings and staff often ignoring questions.
• Medications were prescribed without informing the family, including an antidepressant, and there was no family training.
• The discharge process was abrupt and insensitive, with no plan for continuing rehab or support after leaving.
• Nursing care was horrible, with call bells ignored on a consistent basis.
• Weekend staff were terrible, and overall administrative organization appeared poor.
• There were incidents of losing track of a relative and refusing to provide names or supervisors when asked.
• Meals respecting dietary restrictions were not properly followed, with food served that could harm the patient.

Review

Clark House in Westwood has hosted a wide spectrum of patient and family experiences, ranging from deeply negative to genuinely appreciative. Across the many accounts, the facility appears to be a place that can deliver compassionate therapy and clean, comfortable surroundings for some residents, while for others it has felt unresponsive, chaotic, and even unsafe. Taken together, the reviews paint a complex portrait of a rehab environment where individual interactions, staffing realities, and administrative processes can dramatically shape the day-to-day experience.

Several reviewers describe their time at Clark House in very positive terms. One person recovering from hip replacement praised the overall care: the therapists were described as excellent, nurses as outstanding, and the staff as competent, personable, and friendly. The environment was noted for being clean and well maintained, with enjoyable amenities such as an outdoor patio and pretty views. The therapy received was highlighted as effective and motivating, with the PT and OT teams going to work quickly to help regain strength and independence. Even when a hiccup occurred - such as a late arrival and a delay in providing a walker - the recurring theme was that, once admitted, the care team showed kindness, humor, and dedication. A different account from a longer-term rehab stay emphasized the same strengths: caring nurses, attentive activities staff who knew each patient by name, and a well-organized administrative team that helped manage the many medical issues involved in recovery. In another testimony, a patient who faced multiple medical challenges during a prolonged stay still remembered the staff as "the most caring and dedicated people," praising everyone from therapists to the case manager and the administrative personnel for their support and dignity.

There are also heartfelt endorsements that focus on specific staff members who stood out in the care process. Several names come up repeatedly among those with positive recollections: Debbie the physical therapist for her practical help with equipment and therapy; Kaitlyn from occupational therapy; Verge the evening RN; Giandra the daytime nurse; Martha, Judy, and Elizabeth in various roles; and Elaine from Activities. These individuals are remembered for making routine days better, delivering newspapers with warmth, organizing activities that brought comfort and social connection, and generally treating patients with respect and kindness. In these narratives, the everyday details - helpful equipment, thoughtful discharge planning, accessible communication, and personal recognition - add up to a stronger sense of security and well-being for patients who benefited from their care teams.

Yet the picture is far from uniform. A number of reviewers recount distressing experiences that evoke the atmosphere of a nightmare rather than a comforting rehab environment. In some accounts, the nursing care was described as horrible and completely unresponsive; call bells were reportedly ignored, and family members felt powerless as urgent needs went unmet. In one particularly troubling report, a relative felt that a patient's wellbeing was endangered by being fed the wrong foods despite dietary restrictions, and by a failure to follow up on medical records and medications. The sense of being forgotten, disrespected, or left without basic information extended to communication gaps with families and insufficient involvement in important decisions, including changes to medications and discharge planning. Several reviewers claimed to have had to advocate aggressively just to obtain basic updates or proper supervision, and they described discharge processes that felt abrupt or dismissive rather than patient-centered.

Hygiene and safety concerns also appear in a subset of reviews, coloring the overall impression of the facility for some families. One reviewer described a dirty environment: carpeted floors that were difficult to clean, filthy bathrooms, and an overall sense that cleanliness and maintenance were not being prioritized. There were mentions of laundry left sitting in bins for days and a general impression that the facility's physical upkeep did not meet the expectations one would have for a rehab setting. These observations contribute to a view that, for some residents, the environment itself was a barrier to recovery and comfort.

Administrative and logistical questions surface in another cluster of reviews. Many families felt that communication with staff was inconsistent or chaotic, with no routine meetings to review progress unless families raised concerns. The perception that information about medications, treatment changes, and discharge plans was not adequately shared with families or designated health proxies created a sense of disconnection at a critical time. Some reviewers pointed to administrative organization and staffing levels as fundamental contributors to the problems they observed, suggesting that stronger leadership and more predictable processes could significantly improve the patient experience. The sense that the facility looked pleasant on the outside while underlying operations felt unsettled to those inside offers a recurring tension in these accounts.

Despite the mixed experiences, there is a common thread about the value of clear communication, responsive care, and a consistent standard of patient- and family-centered service. One reviewer who wrote anonymously about their overall experience described it as average-to-good, with specific praise for the rehabilitation work and the staff who supported them through PT, OT, and nursing care. They emphasized the importance of anonymous feedback opportunities and expressed appreciation for individualized, attentive care when it was delivered well. Another user, reflecting on the same setting, acknowledged the importance of routine, predictable therapy blocks and highlighted the positive impact of dedicated therapists who helped the writer progress from limited mobility to climbing stairs with assistance. This perspective shows how even within the same facility there can be meaningful differences depending on day-to-day staffing and patient circumstances.

In sum, Clark House appears to be a hub of competing realities: for some residents, it provides compassionate, professional, and comprehensive rehabilitation with clean facilities, responsive staff, and meaningful social activities; for others, it falls short in ways that can be severe - poor communication, disorganized discharge planning, insufficient attention to safety and hygiene, and a sense of feeling unheard or unassisted. The range of experiences underscores the importance of consistent staffing, transparent communication with families, careful attention to discharge planning, and ongoing vigilance to maintain a safe, clean, and patient-centered environment. For prospective patients and their families, these reviews suggest a careful, in-depth conversation about expectations, specific therapy goals, and the standards of care, as well as proactive engagement with the care team to ensure that needs - medical, emotional, and logistical - are clearly understood and promptly addressed.

Located in the charming town of Westwood, Massachusetts, this neighborhood offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies nearby including CVS and Walgreens, obtaining medications and healthcare supplies is easily accessible. For medical care, there are reputable physicians such as Dedham Medical Associates and Pediatric Associates of Wellesley within a short driving distance. In terms of dining options, residents can enjoy a range of restaurants like Chick-Fil-A and Yard House for delicious meals. Additionally, there are peaceful parks like Cutler Park and Larz Anderson Park for leisurely strolls in nature. For transportation, the MBTA Reservoir Station offers easy access to public transit. Overall, this area provides a mix of convenience, healthcare options, dining establishments, and recreational activities making it an ideal choice for seniors seeking a well-rounded community to call home.

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.5 miles)
• Wegmans (3.7 miles)
• Walgreens (3.9 miles)
• CVS Pharmacy (4.1 miles)

Physicians

• Dedham Medical (1.8 miles)
• Guild Medical Center (3.6 miles)
• Dedham Medical Associates (4.7 miles)
• Pediatric Associates of Wellesley (5.2 miles)
• Carney Hospital (7.9 miles)
• Mass. Eye and Ear (8.3 miles)
• Bidmc Lowry Building (8.4 miles)

Restaurants

• Eggs & Thai Cafe (1.9 miles)
• Yard House (1.9 miles)
• Chick-Fil-A (2.6 miles)
• Corrib Pub & Restaurant (3.9 miles)
• McDonald's (4.5 miles)
• Echo Bridge Restaurant (5 miles)
• Castle Island Brewing (5.1 miles)

Hospitals

• New England Baptist Outpatient Care Center (2.3 miles)
• West Roxbury VA Hospital (3.1 miles)
• Newton-Wellesley Hospital (6.5 miles)
• Lemuel Shattuck Hospital (6.9 miles)
• New England Baptist Hospital (8.1 miles)
• Brigham and Women's Hospital (8.5 miles)
• Boston Children's Hospital (8.6 miles)

Cafes

• Starbucks (2.4 miles)
• French Press Bakery & Cafe (3.1 miles)
• Starbucks (4.5 miles)
• Brookside Cafe (4.6 miles)
• Dunkin' Brands (4.8 miles)
• Panera Bread (6 miles)
• Blue Bottle Coffee (6.1 miles)

Parks

• Cutler Park (3.1 miles)
• Newton Highlands Playground (5.2 miles)
• Pagel Playground (5.8 miles)
• Hinckley Playground (5.8 miles)
• Francis William Bird Park (5.8 miles)
• Larz Anderson Park (6.3 miles)
• Almont Park (6.3 miles)

Places of Worship

• Saint Catherine of Siena Parish (3.2 miles)
• Parish of the Messiah (7.4 miles)

Transportation

• Route 128 station (3.9 miles)
• Readville (4 miles)
• Canton Junction Station (6.1 miles)
• MBTA Riverside Station (7 miles)
• MBTA Reservoir Station (7.3 miles)

Theaters

• Showcase SuperLux (6 miles)
• Cinema World Majestic 7 (8.8 miles)