Hellenic Nursing Home-The Aged

Pros

• The staff is wonderful and nurturing.
• The facility is consistently clean and presentable.
• The staff are respectful and understanding.
• The Director is approachable and very professional.
• There is a strong sense of family at Hellenic nursing.
• Residents receive regular grooming and hygiene care.
• Families feel relief and confidence due to consistent treatment and care.
• Cookouts and other events create a warm, engaging community for residents and staff.
• Reviewers would gladly award Hellenic many stars and praise the care provided.

Cons

• Some reviewers say residents were left sitting in urine and feces with terrible rashes.
• They claim the facility is understaffed and lacks sufficient Alzheimer's care training.
• They report that care plans were not shared and copies had to be paid for, despite advocacy.
• They describe staff as taking advocacy personally and sometimes lacking compassion.
• They describe neglect, delayed medications, and substandard hygiene practices.
• They allege these failures led to serious health issues, including untreated infections requiring hospitalization.
• They felt the experience did not provide relief or confidence in the care provided.

Review

Hellenic Nursing Home and Rehabilitation Center draws a wide range of reactions from the families and loved ones who entrust their elders to its care. On the one hand, there are persistent tributes to a nurturing, family-like atmosphere where staff are described as respectful, approachable, and genuinely invested in residents' well?being. In one longtime resident's story, the aunt who has lived there for two years is portrayed as thriving under attentive care: the environment is consistently clean and presentable, grooming and personal care are prioritized, and even small touches - like regular hair and nails appointments - help keep dignity at the center of daily life. The director is praised for being approachable and professional, and several visitors highlight a sense of continuity and reassurance that comes from staff who treat residents as members of a family. These positive voices emphasize the importance of routine, consistency, and a supportive culture that can help ease anxiety for families in transition.

At the same time, other families recount tougher experiences that reveal real concerns about staffing, training, and care planning. One review describes a mother with late?stage Alzheimer's who entered the facility after a hospital stay, with a family that hoped for a collaborative approach to care planning. The account paints a picture of frustration: limited staff, insufficient Alzheimer?specific training, and a system that seemed slow to implement individualized care plans. The reviewers note barriers to obtaining and sharing the formal care plan, including having to pay for a copy, and they describe persistent challenges in daily care - finding the resident sitting in her own urine or feces with rashes, concerns about medication administration, and a sense that advocacy from families could be met with defensiveness or personal reactions. The narrator explains that despite daily presence and hours of advocacy, the experience did not bring the relief the family sought, leaving them to make difficult decisions about bringing their loved one home to reassess needs. The takeaway from this perspective centers on staffing adequacy, staff training in dementia care, and transparent, collaborative care planning as essential ingredients for peace of mind.

There are also lighter, more celebratory reports that add texture to the overall impression of Hellenic. One review recounts a wonderful day at a cookout where residents and staff came together for a shared meal, with Sophie and other board members in attendance and a sense of genuine enjoyment permeating the event. A separate positive note from another family member highlights warmth from a large team, including a strong emphasis on welcoming new residents: Lisa in the office, the director of admissions, a head nurse, nurses, a physical therapist named Cheryl, a social worker, and Linda at the front desk are all singled out for their kindness and professionalism. The reviewer describes a transition from uncertainty to comfort as hospice involvement began, with staff offering compassion and sharing stories that resonated with the family's experience, making the decline and eventual care plan feel supported rather than solitary.

Other entries spotlight long?term stability and regular, meaningful communication. A family with a wife who has been a resident for more than a decade reports staying connected through weekly FaceTime calls, noting that staff are consistently professional and caring. This perspective suggests that, for some, the facility succeeds at maintaining a sense of normalcy and family life despite the realities of aging and illness. Another reviewer highlights a three?month period of marked improvement, praising a revitalized care approach, respectful treatment, and engaging activities that have helped a resident become more talkative and involved. Zoom calls and ongoing social and therapeutic activities are described as affirming signs of a community that values ongoing connection with family members.

Yet, amid these positive stories, a particularly stark and urgent critique appears in another review. A family member details grave concerns about neglect and substandard care during a wife's three?month stay, including a serious urinary tract infection that went untreated and led to hospitalization, compounded by delays in medication, inadequate supervision, and lapses in hygiene. The writer calls for a formal investigation, robust infection management protocols, and enhanced staff training to ensure that such failures do not recur. The tone is urgent and demanding: accountability from leadership, a formal written response outlining corrective steps, and a commitment to safeguarding other residents. This account serves as a sobering counterpoint to the more celebratory narratives and underscores the real and perceived consequences of gaps in care and oversight.

Taken together, these experiences sketch a facility that can feel like a cherished extension of family life for some residents and their loved ones, while for others it represents a troubling gap between ideal care and day?to?day realities. The common threads appear to be the importance of sufficient staffing, dementia?care competency, clear and accessible care planning, and open, nondefensive communication between families and the care team. The strongest praise centers on warmth, cleanliness, and a culture of respect and companionship, with named staff members who consistently go the extra mile and help families feel seen and supported. The most critical observations remind us that even well?intentioned care can fall short when staffing is stretched, when training is not targeted enough to the needs of Alzheimer's and complex medical conditions, and when families struggle to access the formal plans that guide care.

For anyone considering Hellenic for a loved one, these reviews together offer a balanced map of potential experiences. The facility can deliver a caring, family?oriented environment with attentive staff, engaging activities, and reliable communication that helps families stay connected and informed. At the same time, families should approach placement with thoughtful questions: what is the staffing level on day and night shifts, what targeted training do staff receive for dementia and behavior management, how are individualized care plans developed and shared, and how are urgent medical concerns identified and escalated? In any case, ongoing vigilance and proactive collaboration with the care team - requesting updates, asking for care plans, and maintaining open channels of communication - appear to be essential steps for turning a stay at Hellenic into a consistently safe, dignified, and supportive experience for residents and their families.

Transportation

• Canton Junction Station (0.2 miles)
• Route 128 station (3.2 miles)
• Readville (5.2 miles)
• MBTA Commuter Rail (7.4 miles)
• MBTA Braintree Station (8.2 miles)

Restaurants

• C.F. McCarthy’s (0.7 miles)
• Castle Island Brewing (2.2 miles)
• Wendy's (2.5 miles)
• Crescent Ridge Dairy (2.5 miles)
• Sonic Drive-In (3.4 miles)
• Town Spa Pizza (4.2 miles)
• Popeyes Louisiana Kitchen (4.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (2.4 miles)
• Wegmans (3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)

Cafes

• Starbucks (2.3 miles)
• Panera Bread (2.9 miles)
• Brookside Cafe (3 miles)
• Dunkin' Brands (3.2 miles)
• Starbucks (3.9 miles)
• Starbucks (6.5 miles)
• Target T2693 Braintree (7.5 miles)

Physicians

• Dedham Medical Associates (2.5 miles)
• Guild Medical Center (3.3 miles)
• Signature Healthcare Pediatrics (5.8 miles)
• The Foxboro Center For Women's & Family Health (6.8 miles)
• Pediatric Associates of Wellesley (7.4 miles)
• Dedham Medical (7.7 miles)
• Brigham & Womens Mass General Healthcare Center (7.7 miles)

Parks

• Francis William Bird Park (3.4 miles)
• Houghton's Pond (4.2 miles)
• Braintree Highlands Community Playground (7 miles)
• Borderland State Park (7 miles)
• Hinckley Playground (8.1 miles)
• Almont Park (8.1 miles)
• Governor Hutchinson's Field (8.3 miles)

Places of Worship

• Saint Catherine of Siena Parish (3.4 miles)
• First Baptist Church (5.3 miles)
• Annunciation Greek Orthodox Church (6.8 miles)

Hospitals

• New England Baptist Outpatient Care Center (4.4 miles)
• West Roxbury VA Hospital (7.8 miles)
• Va Medical Center-Brockton (8.5 miles)

Theaters

• Showcase Cinema de Lux Randolph (4.5 miles)
• AMC Braintree 10 (7.1 miles)