CS&R Quality Homecare LLC

Pros

• They responded immediately on Christmas Eve to arrange coverage for a mom who tested positive for COVID-19.
• They arranged 24/7 care for 10 days to support quarantining.
• The caregivers provided updates on her condition throughout the 10 days.
• The quality of care, compassion for her, and communication with the family were flawless and greatly appreciated.
• The service provided relief during a time of disconnect from loved ones.
• Shekera is an excellent, professional, and efficient helper for the family.
• She makes COVID-19 physical distancing easier and less anxiety-provoking.
• She is a great asset to the care-taking team.
• She provides same-day or next-day service and calls from the store to clarify stock and quantities.
• She does not start billing until she calls from the store, reflecting good service.
• The service has been great and is used for weeks.

Review

In the midst of a difficult season, a family found prompt, steady support from CS&R and two of its dedicated caregivers when their mother, living in a memory care community, tested positive for COVID-19. On Christmas Eve, the team - CS&R along with Amera and Shekeria (also referred to in one account as Shekera) - moved quickly to arrange round-the-clock coverage for ten days to help her quarantining. The arrangement provided not only continuous care but also a reassuring presence at a time when the family could not be physically close. Throughout the ten days, the caregivers kept the family updated on their mother's condition, weaving consistent communication with compassionate care. The overall impression was one of flawless quality - care that was thoughtful, skilled, and genuinely kind. For a family member who felt emotionally strained by isolation and distance, knowing that their loved one was being well cared for offered a rare and meaningful sense of relief.

The ten-day period of around-the-clock care translated into more than just daily tasks. It represented a sustained partnership that supported the mother's quarantining with dignity and safety, while also relieving the emotional burden carried by her relatives. The caregivers supplied regular updates, giving the family clear windows into how their mother was faring, which helped to bridge the physical gap created by the pandemic. The tone throughout their reflections is one of gratitude for care that was not only capable but also compassionate - an essential combination when someone is navigating illness, isolation, and the complexities of living in a memory care setting.

Among the individuals highlighted in these accounts, Shekeria stands out as an exceptional contributor to the family's ongoing care needs. Described as excellent, professional, and efficient, she has become an indispensable ally as the family manages care for an elderly father with a severe medical history. Her presence is credited with making COVID-19 physical distancing feel more manageable and less anxiety-provoking. In the family's view, Shekeria is a tremendous asset to the caregiving team, consistently delivering a level of service that blends practical support with reassuring empathy. The sentiment is that her support extends beyond routine tasks to form part of a reliable safety net during precarious health moments.

In addition to her hallmark professionalism, the caregiver's approach includes practical, customer-focused practices that resonate with families managing tight schedules and scarce resources. She is noted for offering same-day or next-day service, a responsiveness that is especially valuable in urgent or evolving health situations. Her proactive outreach goes beyond caregiving; she even makes calls from stores to clarify out-of-stock items and quantities, ensuring that the family's needs are anticipated and met. A distinctive aspect of her service is that billing does not begin until she has called from the store, a detail that reflects a respectful, transparent approach to charges. The consistency of this level of service has been experienced over weeks, reinforcing confidence that the team can be trusted for ongoing support as needs change.

There is also a personal touch that underscores the depth of appreciation for this caregiver's work. One reviewer notes a wish to restrain praise for fear that the caregiver would become too busy if word gets out too widely. This light-hearted remark speaks to the high esteem in which she is held and the genuine concern that excellent, dependable care could become in high demand. It's a reminder that extraordinary caregiving often occurs quietly, carried out with quiet confidence and a commitment to easing the burdens of families who are navigating health crises and the stress of caregiving.

Taken together, these experiences paint a portrait of a caregiving team that excels at responsiveness, reliability, and heartfelt care. The ability to mobilize quickly in a crisis, maintain transparent and ongoing communication, and operate with practical, family-centered principles creates a powerful sense of reassurance for households grappling with illness, quarantine, and the emotional toll of separation from loved ones. Whether addressing the immediate needs of a COVID-19 quarantine in a memory care setting or supporting the day-to-day care of an elderly relative with complex medical history, the team is portrayed as a trusted partner that families can lean on in times of uncertainty.

In the broader arc of these testimonials, the interplay between urgent crisis response and steady, long-term caregiving stands out. The combination of rapid deployment, continuous updates, compassionate bedside manner, and considerate business practices culminates in a level of service that feels both dependable and human. The caregiver team - led by the responsive actions of CS&R, and personified in the consistent excellence of Shekeria (and the supportive involvement of Amera) - emerges as more than a service provider. They are described as a lifeline for families navigating medical challenges, the stress of quarantine, and the emotional weight of caring for loved ones at a distance. For those seeking reliable, empathetic care during fraught times, the accounts suggest a partnership that can bring clarity, relief, and renewed peace of mind.

This part of Canton, Massachusetts offers a variety of amenities that would be beneficial for senior living. There are several restaurants within a few miles, providing easy access to dining options. Additionally, there are multiple pharmacies nearby for convenient access to medication and health supplies. Public transportation options are also available, with train stations within a short distance for easy travel. For leisure activities, there are parks and theaters in the area, as well as places of worship for spiritual needs. Medical care is easily accessible with several physicians' offices and hospitals located nearby. Overall, this neighborhood provides a well-rounded community with various resources that cater to the needs of seniors.

Restaurants

• C.F. McCarthy’s (1 miles)
• Crescent Ridge Dairy (2.7 miles)
• Sonic Drive-In (2.9 miles)
• Castle Island Brewing (3.1 miles)
• Wendy's (3.4 miles)
• Popeyes Louisiana Kitchen (3.6 miles)
• Town Spa Pizza (3.8 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)
• Wegmans (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)

Transportation

• Canton Junction Station (1.1 miles)
• Route 128 station (3.3 miles)
• Readville (5.1 miles)
• MBTA Braintree Station (7.3 miles)
• MBTA Commuter Rail (8.2 miles)

Cafes

• Dunkin' Brands (3 miles)
• Starbucks (3.2 miles)
• Panera Bread (3.8 miles)
• Brookside Cafe (4 miles)
• Starbucks (4.8 miles)
• Starbucks (6.6 miles)
• Target T2693 Braintree (6.7 miles)

Physicians

• Dedham Medical Associates (3.4 miles)
• Guild Medical Center (4.1 miles)
• Signature Healthcare Pediatrics (5.5 miles)
• Harvard Vanguard Medical Associates (7.5 miles)
• The Foxboro Center For Women's & Family Health (7.6 miles)
• Dedham Medical (8 miles)
• Coffey Eye Care (8.2 miles)

Parks

• Houghton's Pond (3.6 miles)
• Francis William Bird Park (4.3 miles)
• Braintree Highlands Community Playground (6 miles)
• Borderland State Park (7.2 miles)
• Governor Hutchinson's Field (7.8 miles)
• Almont Park (7.8 miles)
• Andrew's Park (8.2 miles)

Theaters

• Showcase Cinema de Lux Randolph (3.6 miles)
• AMC Braintree 10 (6.3 miles)

Places of Worship

• Saint Catherine of Siena Parish (4.1 miles)
• First Baptist Church (4.3 miles)
• Annunciation Greek Orthodox Church (6.2 miles)

Hospitals

• New England Baptist Outpatient Care Center (4.7 miles)
• West Roxbury VA Hospital (7.9 miles)
• Va Medical Center-Brockton (8 miles)
• Signature Health Care (8.9 miles)