ComForcare Senior Services-Canton

Pros

• The aides at ComForCare are amazing, caring, and consistently go above and beyond for their clients.
• Su is exceptionally responsive, personally visits families, and ensures smooth transitions in care.
• The office staff and schedulers are friendly, prompt, and easy to work with.
• Sumit is caring, knowledgeable, dependable, and trustworthy.
• The owner is a great professional and a wonderful person.
• ComForCare delivers professional, reliable, top-notch care.
• The caregivers provide true companionship and are attentive to each client's unique routines.
• Administrative staff frequently go above and beyond to accommodate complex needs.
• Families repeatedly say the care they receive feels like a gift and brings peace during difficult times.
• The service is highly recommended and consistently exceeds expectations.

Cons

• The reviewer claims the company has an inexperienced and disgusting bedside manner and says the nurses deserve to lose their licenses.
• The reviewer says the staff member named Sue was disrespectful and would not recommend the business.
• The reviewer calls ComForCare completely incompetent, noting that an employee stole an item and that the company isn't liable.
• The reviewer states the aide didn't speak a lick of English and did nothing for the grandfather, who was left covered in urine, not fed, and sitting on a wooden chair.
• The reviewer reports no-shows, staff sleeping during shifts, and failure to change the patient in a timely manner.
• The reviewer highlights safety concerns about lack of proper staff identification and being approached by strangers at wrong doors.
• The reviewer rated it 0/10 and said not to recommend.

Review

Across a broad range of experiences, families have shared how ComForCare has shown up when they needed support most. The thread that runs through the overwhelmingly positive feedback is a deep appreciation for compassionate, attentive care and a team that is responsive to urgent needs. Many reviewers highlight not only the quality of the aides themselves but also the way the agency's office staff, schedulers, and coordinators coordinate care so that families can focus on their loved ones without drowning in logistics. The tone throughout is one of gratitude and relief for having trustworthy professionals by their side during difficult moments.

A recurring theme is the impact of specific people who became trusted anchors for families. Su (often described as a primary contact) is repeatedly singled out for her availability, quick responsiveness, and hands-on approach. Reviewers note that Su not only arranged services on short notice but also took the time to visit, greet patients in their homes, and stay aligned with evolving care needs. Sumit emerges as another central figure - described as caring, knowledgeable, and dependable - who helped ensure that loved ones received consistent, high-quality attention. The combination of personal attention from Su and Sumit with the skilled, compassionate aides appears to be the backbone of the strongest endorsements.

Caregivers themselves are praised for their dedication, empathy, and reliability. Names like McKenzie, Daina, Bens, and Donna appear in the praise as aides who were wise, kind, and able to guide families through challenging transitions. Commenters talk about aides who provided true companionship, supported hospice arrangements, and helped a patient maintain dignity and comfort during tough last days. Several reviews emphasize that the caregivers were not just performing tasks but were attentive to the patient's routines, preferences, and needs, contributing to a peaceful and respectful care environment. For families dealing with complex schedules or overnight coverage, the aides' presence and consistency are repeatedly described as a lifeline.

The administrative and scheduling side of the organization also earns high marks. Reviewers describe easy, transparent processes for arranging care, with updates delivered via text, prompt return calls or messages, and a sense that the entire team is working to make a difficult situation as smooth as possible. One reviewer recounts being able to secure 24/7 care the same day after a facility referral, with a personal visit from the nurse to introduce the team and reassure the patient and family. Others note that the office staff and schedulers were consistently friendly, responsive, and proactive in coordinating shifts, managing changes, and ensuring that both the patient and family members felt supported.

In addition to the overwhelmingly positive experiences, the reviews include pointed cautions and criticisms that highlight areas for improvement. A minority of reviewers express strong dissatisfaction, describing experiences as inexperienced or unprofessional and even asserting that the company should be held accountable for behavior that affected their loved ones. Some accounts reference disrespectful interactions, poor bedside manner, or concerns about the competence of certain staff members. There are also serious allegations about mismanagement, such as a staff member allegedly stealing an item, claims about staff who did not communicate effectively in English, and reports of no-shows or staff neglect. A few reviewers describe incidents in which access and safety protocols felt insufficient, including a lack of proper identification on first visits or inappropriate encounters with strangers or unverified individuals.

Despite these critical notes, several reviews emphasize that the agency's strong points - responsiveness, personal care, and the human touch of the caregivers - often outweighed the negatives for many families. Some testimonials celebrate the owner and senior staff for their professionalism, compassion, and willingness to go the extra mile to meet urgent needs. The sentiment from these reviewers is clear: when the coordination, the caregivers, and the leadership align, ComForCare can deliver a level of support that makes a substantial difference in the lives of patients and their families during some of their most challenging moments. The contrast between the highly praised experiences and the critical feedback serves as a reminder of the ongoing work required to maintain consistency and accountability across every caregiver shift and every care plan.

In sum, the community's reflections paint a nuanced picture of ComForCare. For many families, the agency represents a beacon of dependable, compassionate home care - especially when Su, Sumit, and the caregiving team are involved. The ability to arrange 24/7 care quickly, the warmth and attentiveness of the aides, and the supportive administrative backbone create a powerful positive impact during periods of hospice transitions, post-hospital adjustments, and the daily rhythms of aging at home. At the same time, the reviews underscore real concerns about communication gaps, staff identification, English proficiency, reliability, and accountability. Taken together, these voices suggest that ComForCare can be an extraordinary partner in care when leadership and frontline staff are aligned and consistently held to high standards, while also highlighting concrete opportunities to strengthen processes, safety, and transparency for every family they serve.

Transportation

• Canton Junction Station (0.2 miles)
• Route 128 station (3.5 miles)
• Readville (5.5 miles)
• MBTA Commuter Rail (7 miles)
• MBTA Braintree Station (8.6 miles)

Restaurants

• C.F. McCarthy’s (0.6 miles)
• Castle Island Brewing (2 miles)
• Wendy's (2.2 miles)
• Crescent Ridge Dairy (2.3 miles)
• Sonic Drive-In (3.5 miles)
• Town Spa Pizza (4.2 miles)
• Popeyes Louisiana Kitchen (4.9 miles)

Pharmacies

• Walgreens (0.7 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.2 miles)
• Wegmans (3.2 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (2.5 miles)
• Brookside Cafe (2.8 miles)
• Dunkin' Brands (3.5 miles)
• Starbucks (3.5 miles)
• Starbucks (6.7 miles)
• Target T2693 Braintree (7.9 miles)

Physicians

• Dedham Medical Associates (2.3 miles)
• Guild Medical Center (3.2 miles)
• Signature Healthcare Pediatrics (5.8 miles)
• The Foxboro Center For Women's & Family Health (6.4 miles)
• Pediatric Associates of Wellesley (7.2 miles)
• Brigham & Womens Mass General Healthcare Center (7.4 miles)
• Dedham Medical (7.8 miles)

Parks

• Francis William Bird Park (3.1 miles)
• Houghton's Pond (4.6 miles)
• Borderland State Park (6.8 miles)
• Braintree Highlands Community Playground (7.2 miles)
• Hinckley Playground (7.9 miles)
• Almont Park (8.4 miles)
• Governor Hutchinson's Field (8.6 miles)

Places of Worship

• Saint Catherine of Siena Parish (3.3 miles)
• First Baptist Church (5.6 miles)
• Annunciation Greek Orthodox Church (6.9 miles)
• St Mary's Church Mansfield (9 miles)

Hospitals

• New England Baptist Outpatient Care Center (4.5 miles)
• West Roxbury VA Hospital (8 miles)
• Va Medical Center-Brockton (8.5 miles)

Theaters

• Showcase Cinema de Lux Randolph (4.8 miles)
• AMC Braintree 10 (7.4 miles)