Autumn Lake Healthcare at Glade Valley

Pros

• The rehab staff at the facility worked well with residents, tailoring exercises to meet their needs and abilities, which was greatly appreciated by families.
• The facility provided effective communication through regular updates and zoom calls, keeping relatives informed about events and care for their loved ones.
• Many families found the staff to be friendly, caring, and cooperative in addressing concerns and providing support for residents.
• Residents enjoyed a clean environment, with many praising the cleanliness of their rooms and common areas.
• Overall experiences varied, but some family members felt that the nursing staff was efficient, attentive, and dedicated to providing quality care.
• Families appreciated the nutritious food options available and commended the dining area as excellent.
• Positive interactions with specific staff members contributed to a sense of satisfaction regarding the care provided at the facility.

Cons

• Rooms are very dirty, with unaddressed issues such as overflowing trash and unsanitary conditions.
• The quality of care is horrible, with staff leaving residents unattended and showing a lack of accountability.
• Residents experience long wait times for assistance after pressing the call button, sometimes waiting over two hours.
• There is insufficient staff to handle the needs of residents, leading to neglect in basic hygiene and care practices.
• The social services director is described as rude and unprofessional, failing to communicate effectively or provide necessary support.
• Food quality is consistently reported as poor, with specific complaints about unappetizing meals.
• The facility lacks proper management, resulting in missed therapy sessions and inadequate discharge planning for residents.
• Previous residents faced issues with staff being overworked and intimidating, leading to negative experiences during their stay.

Review

In assessing the quality of care and living conditions at various rehabilitation and nursing facilities, a myriad of experiences have surfaced, bringing attention to both the commendable aspects and glaring deficiencies prevalent in these establishments. Patients and their families have expressed deep concerns about the cleanliness, staff responsiveness, and overall management of care. From reports of unkempt rooms to inadequate staffing levels and poor communication, the call for improvements within these facilities is resounding.

Some families have experienced distressing situations with inadequate hygiene standards for their loved ones. One reviewer highlighted a harrowing incident where a resident suffered an untreated rash due to infrequent bathing, which was often limited to once a week because of understaffing. The pain point resonated further with another account detailing overflowing trash cans, dirty floors, and sheets that remained unchanged after incidents involving incontinence. These issues not only paint a troubling picture of neglect but also raise questions about accountability until family members intervene directly.

While many reviews convey frustration over insufficient staff or unmet expectations regarding prescribed therapy sessions—like the promised five days of occupational therapy that never materialized—there are contrasting sentiments from families who found solace in dedicated rehab teams. Some reviewers praised their loved ones' positive interactions with rehabilitation personnel who tailored exercises to individual needs, emphasizing that certain staff members were instrumental in enhancing recovery experiences through compassionate care. However, this highlights a marked inconsistency across various locations: some residents receive attentive care while others struggle with basic necessities.

Communication—or rather the lack thereof—also surfaced as a significant issue for many families navigating the complexities of patient care in these facilities. One reviewer described feeling abandoned by social services after receiving no responses to calls or inquiries concerning discharge plans for their loved one. Such lapses not only create additional stress during already difficult transitions but also foster distrust between patients' families and facility management. Miscommunication can lead to unsafe discharges; thus it is imperative that clear lines of communication be established between staff and families.

On a more positive note, several reviews spotlight friendly nursing staff who made efforts to assist residents despite being overworked. Families appreciated updates on patient progress shared by rehabilitative team members, as well as virtual visitations facilitated by concerned staff—a notable effort during times when direct visits were hampered by health protocols such as COVID-19 restrictions. This blend of technological connection allowed family members reassurance regarding the care their loved ones were receiving even from afar.

Despite concerns about food quality—reported varying from blandness to downright terrible—and environmental conditions requiring renovation or thorough cleaning, there remains hope among some family members regarding how care could improve with proper oversight and management adjustments. Facilities that embrace an ethos centered on compassion may restore balance through better employee support systems while enhancing relationships with residents' families. The contrast between residents feeling neglected versus those thriving under attentive guidance underscores critical lessons learned about effective caregiving environments.

As these narratives unfold through personal accounts, they serve as both cautionary tales for potential caregivers seeking suitable accommodations for loved ones and endorsements for places where compassionate care flourishes amidst adversity faced by healthcare workers today. The overarching message echoes loudly: improvements must be made—be it through increased staffing levels or better resource allocation—to ensure all residents feel valued and receive dignified treatment in environments specifically designed for healing.

Physicians

• Frederick Primary Care Associates (0.4 miles)
• Baltimore Imaging Centers (2.9 miles)
• Frederick Oncology Hematology Associates PC (2.9 miles)
• Shady Grove Fertility (2.9 miles)
• Johns Hopkins Community Physicians at Frederick (3 miles)
• Frederick Dermatology Associates (3 miles)
• Frederick Surgical Center (3 miles)

Pharmacies

• Walkersville Pharmacy (0.6 miles)
• CVS Pharmacy (2.6 miles)
• Valogic (3 miles)
• Wegmans (3.2 miles)
• Frederick Community Pharmacy (3.8 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.8 miles)

Restaurants

• Pasgualo's Italian Pizza (2.1 miles)
• Plaza Mexico Restaurant (2.3 miles)
• Chick-Fil-A (2.6 miles)
• Roy Rogers (2.7 miles)
• IHOP (3 miles)
• Burger King (3.2 miles)
• Chipotle Mexican Grill (3.2 miles)

Cafes

• Panera Bread (2.5 miles)
• Starbucks (4.8 miles)
• Gravel and Grind (4.8 miles)
• Frederick Coffee Co & Cafe (5.1 miles)

Parks

• Utica Park (3.5 miles)
• Spring Ridge Spiderman Park (4.8 miles)
• Carroll Creek Linear Park (5.2 miles)
• Baker Park (5.3 miles)

Hospitals

• Medpsych Health Services (3.9 miles)
• Frederick Memorial Hospital (4.7 miles)
• FMH Radiology (4.9 miles)
• Frederick Memorial Hospital (4.9 miles)