Park Terrace Health Campus

Pros

• The staff at Park Terrace Health Campus is outstanding and takes great care of the residents, according to multiple reviewers.
• The facility is noted for its cleanliness and well-organized environment, creating a comfortable atmosphere for patients and their families.
• Residents have access to a variety of activities, and the activity director frequently encourages participation.
• The food served at Park Terrace Health Campus is well-received by residents, with some stating that their loved ones enjoyed it.
• Reviewers appreciated the nice common areas and dining facilities, which contribute to an enjoyable experience for residents.

Cons

• The facility was described as needing a total remodel, with dirty carpets and filthy couches, contributing to an unpleasant smell in the rooms.
• Patients were reportedly left in soiled clothing for extended periods without assistance or proper care.
• Caregivers displayed unprofessional behavior and were perceived as understaffed, leading to inadequate attention for patients.
• Instances of poor hygiene were noted, with residents only being washed once a week and complaints about dirty conditions upon visiting.
• Critical medical equipment was not arranged for a patient before discharge, causing additional stress and complications for the family.
• There were significant communication issues regarding care preferences and needs between staff and family members.
• A resident allegedly suffered physical harm while under care at the facility, raising serious safety concerns.
• Staff members appeared bothered by inquiries from family members about their loved ones' care, indicating a lack of empathy or support.

Review

The reviews presented paint a stark contrast between two facilities: one that has garnered a reputation for poor care and lack of hygiene, and another that seems to provide satisfactory services but has room for improvement. The experiences shared by family members reveal critical insights into the quality of care in nursing homes, highlighting both red flags and positive aspects.

The first facility described in the reviews is fraught with serious issues. Both patients and their families report alarming standards of cleanliness and hygiene. One reviewer expressed dissatisfaction with the state of the rooms, noting dirtiness, unpleasant odors, stained carpets, and even instances of feces on walls. This carelessness extended to patient treatment; one family member recounted a devastating experience regarding their mother’s cancer treatment where insufficient pain management led to severe distress. The lack of basic care—such as failing to change bed sheets or assist patients in bathing—was particularly troubling. This reviewer lamented how their mother was left alone without vital medical resources after a late-night procedure, leading ultimately to her passing just days later. Such experiences underscore systemic failures within the facility that seem to prioritize profit over patient welfare.

In stark contrast, Park Terrace Health Campus received mixed but predominantly positive feedback from various reviewers. Many family members noted pleasant accommodations, good food options, and generally clean living spaces devoid of strong odors—a key concern in many nursing homes. However, frustrations remained concerning inconsistent communication among staff about specific patient needs and requirements. One user mentioned their mother's consistent requests for milk during meals were not fulfilled over several weeks despite frequent reminders—a seemingly simple request that reflected deeper issues with staff attentiveness and coordination.

Despite these lapses in communication regarding meal preferences or personal hygiene routines, many praised the attentive nurses at Park Terrace who regularly checked on residents' wellbeing every few hours. There were mentions of enriching activities tailored for patients, although individual experiences varied; some residents reported limited interaction due to quarantine measures or scheduling conflicts preventing them from engaging fully with peers during their stay.

Reviews also highlighted concerns over understaffing at Park Terrace Health Campus. Several relatives pointed out that while they appreciated staff kindness and efforts in caregiving, there was an evident strain on personnel due to high turnover rates. This ultimately affected the quality of attention and care recipients received—families often found themselves acting as advocates for their loved ones’ basic needs instead of relying solely on staff involvement.

Even amidst criticisms about staffing levels or management responsiveness when addressing concerns about basic hygiene practices—like changing diapers or providing timely sponge baths—the overall environment at Park Terrace appeared inviting compared to strip mall facilities suffering from profound neglect claims. Positive remarks included dedication from certain caregivers who stood out among fluctuating staff levels; family members praised those team members as diligent professionals worthy of recognition.

The stark difference between these two facilities serves as a crucial reminder for anyone considering assisted living options: it is imperative to perform thorough research based on firsthand accounts before making decisions impacting loved ones' lives. These experiences underline the necessity for vigilant advocacy within nursing homes while also emphasizing commendable practices exhibited by well-organized establishments like Park Terrace Health Campus—a beacon showing what proper care should resemble amidst rampant systemic challenges seen across healthcare institutions today.

Hospitals

• Norton Southwest Hospital (0.2 miles)
• Kentucky One Health (5.1 miles)
• KentuckyOne Health - Medical Center Jewish South: Emergency Room (8.6 miles)
• 3 East Olop (10.1 miles)
• Norton Pavilion Hospital (10.4 miles)
• Norton Children's Hospital (10.5 miles)
• KentuckyOne Health Jewish Hospital (10.5 miles)

Restaurants

• McDonald's (1.7 miles)
• McDonald's (2.7 miles)
• Mike Linnig's (3.1 miles)
• Sues Touch Of Country (4.4 miles)
• Sonic Drive-In (4.5 miles)
• Biscuit Belly (4.7 miles)
• Sandi's Kitchen (4.8 miles)

Physicians

• Valley Medical (2.5 miles)
• Valley Medical (2.6 miles)
• Caritas Medical Mall (2.6 miles)
• Norton Children's Medical Group - Fairdale (3.6 miles)
• Southend Medical Clinic PSC (3.6 miles)
• Ellis & Badenhausen Orthopaedics PSC (3.7 miles)
• Fairdale Family Medical (4.8 miles)

Pharmacies

• Walgreens (3.8 miles)
• Walgreens (4.6 miles)
• Walgreens (5.7 miles)
• Walgreens (8.8 miles)
• CVS Pharmacy (8.8 miles)
• Walgreens (8.8 miles)
• Kroger Pharmacy (9.4 miles)

Parks

• Riverview Park (4.1 miles)
• Iroquois Park (4.6 miles)
• Central Park (9.1 miles)
• Frank E Simon Park (10.6 miles)
• Shawnee Park (10.6 miles)
• Riverfront Plaza/Belvedere (10.8 miles)

Places of Worship

• Southern Baptist Convention (5.4 miles)
• Beechmont Baptist Church (6.3 miles)
• Everlasting Joy Ministries (7.5 miles)
• Southern Baptist Convention (7.6 miles)
• Southern Baptist Convention (7.9 miles)
• St Luke Catholic Church (8.4 miles)
• Bethany UCC (9.2 miles)

Transportation

• U-Haul Neighborhood Dealer (6.9 miles)
• TSA Pre️ (7.3 miles)
• Security Checkpoint (7.3 miles)
• Louisville Muhammad Ali International Airport (SDF) (7.3 miles)
• SDF Arrivals (7.4 miles)

Cafes

• Starbucks (7.5 miles)
• Starbucks (7.5 miles)
• North Lime Coffee and Donuts (9.3 miles)
• Panera Bread (9.4 miles)
• Starbucks (10.8 miles)
• Quills Coffee (10.8 miles)
• Heine Brothers' - Longest Ave in the Highlands (10.8 miles)