Rolling Hills Health Care Center

Pros

• The therapy department was great and consistently encouraged the resident's progress.
• The staff at the facility showed generosity and attentiveness to the grandmother, helping her with meals and personal care.
• Residents often appeared to be in good spirits, enjoying activities such as music performances by local bands.
• The great-grandmother received regular hair appointments and enjoyed time spent watching birds in the commons area.
• Overall, many residents seemed to appreciate the community atmosphere and companionship with fellow residents.

Cons

• The medication delivery from the pharmacy was delayed, causing frustration for patients and families.
• Laundry service misplaced residents' clothes and failed to inform them, leading to concerns about theft.
• Food quality varied significantly, with some meals being described as very poor.
• Staff showed apathy, resulting in inadequate care for patients' needs.
• The facility appeared understaffed, especially during times of high demand like the COVID pandemic.
• Activities were limited for those who could not self-serve, leaving many residents isolated in their rooms.
• There were serious allegations of staff attempting to convince family members that a patient needed permanent care without justification.
• Residents experienced issues such as broken ribs and over-medication while in the facility's care.
• Medications were not consistently administered properly, with reports of residents spitting out pills without supervision.
• Care provided for residents with special needs, such as Alzheimer's, was insufficient and untrained staff struggled to meet their requirements.
• Housekeeping services were criticized for being subpar and not meeting cleanliness standards.

Review

The experiences reported by individuals regarding their loved ones' stays at various rehabilitation and nursing facilities reveal a complex landscape of care, reflecting both commendable and concerning aspects. Many reviews express dissatisfaction with the level of care given to residents, particularly highlighting issues related to understaffing, inadequate oversight during medication administration, and poor communication from staff.

One recurring theme is the significant delays in receiving necessary medications upon admission. For some families, it took an entire day for prescribed medications to be filled from local pharmacies. Such delays can hinder recovery processes for patients who require consistent access to their medications. Complaints also surfaced about the handling of personal belongings; one individual noted that their laundry service misplaced clothes without informing them, leading initially to suspicions that items were stolen rather than simply overlooked.

Food quality emerged as another area of concern across multiple reviews. While some described meals as merely average, others criticized the food's quality outright, noting that it often failed to meet the nutritional needs or preferences of residents. Alongside these culinary grievances was an acknowledgment of inadequate housekeeping services; beds were reportedly left unmade and basic cleanliness standards fell short at times. The overall impression painted by several reviewers was one of neglect in maintaining a pleasant and hygienic environment.

Staff shortages seemed to be a pervasive issue throughout many accounts. Families reported that despite having some compassionate nurses and aides on staff, they felt overwhelmed due to low staffing levels, which led to neglectful situations such as full urinals not being attended to promptly or patients left waiting too long for assistance with daily needs like bathing or medication management. This chronic understaffing created an atmosphere where essential caregiving tasks were neglected or poorly executed—a sentiment echoed strongly in descriptions of both general care and specialized therapy sessions.

In contrast, there were glowing reviews about specific facilities where residents appeared genuinely happy with their care. One family member described how their great grandmother was well looked after at her facility; caregivers referred to her affectionately as "grandma," ensuring she received regular grooming and participated in community events such as music performances by local bands. Another account reflected positively on how workers consistently engaged with residents and maintained cheerful attitudes while fulfilling their responsibilities.

However, even among positive experiences, criticisms regarding food quality persisted alongside praise for the staff's dedication and attentiveness. While it was clear that some facilities had invested effort into creating vibrant social environments for their residents—complete with shared activities like bird watching—the less-than-stellar food options continued to cast a shadow over otherwise favorable conditions.

Overall, these reviews collectively highlight a troubling picture within many rehabilitation centers: while individual caregivers may exhibit kindness and commitment in their roles, systemic issues such as understaffing and mismanagement often overshadow these efforts. Families seeking care places for loved ones must navigate a difficult path between finding compassionate providers who excel in personal interaction yet are hampered by broader operational challenges affecting overall resident wellbeing.

This part of New Albany, Indiana offers a variety of amenities that cater to the needs of seniors. The area is home to several restaurants such as Cattleman's Roadhouse and Cluckers, providing convenient dining options. There are also a number of places of worship within close proximity, including Northside Christian Church and Southeast Christian Indiana Campus. For medical needs, residents have access to several hospitals such as Baptist Health Floyd and Clark Memorial Hospital, as well as pharmacies like Kroger Pharmacy and Walgreens. Additionally, there are parks nearby for leisurely walks and outdoor activities, such as Sam Peden Community Park and Falls of the Ohio State Park. Transportation is easily accessible with the Clark County Airport located just 4 miles away. Overall, this part of New Albany provides a convenient and well-rounded environment for seniors looking to settle in the area.

Restaurants

• Cattleman's Roadhouse (0.3 miles)
• Asian Buffet (0.5 miles)
• Cluckers (0.8 miles)
• McDonald's (2.1 miles)
• Taco Bell (2.3 miles)
• Taco Bell (2.9 miles)
• Bubba's 33 (3.2 miles)

Places of Worship

• Northside Christian Church (0.8 miles)
• Southeast Christian Indiana Campus (3.5 miles)
• Eastside Christian Church (4.1 miles)
• St Joseph's (7.5 miles)

Hospitals

• Physicians Medical Center (1.2 miles)
• Baptist Health Floyd (3.4 miles)
• Clark Memorial Hospital (3.5 miles)
• Clark Memorial Hospital (5.4 miles)
• Clark Memorial Hospital (5.5 miles)
• KentuckyOne Health Jewish Hospital (7.4 miles)
• Norton Children's Hospital (7.5 miles)

Physicians

• Gsi (1.3 miles)
• Dermatology Center (1.3 miles)
• Cobbler Station Family Clinic (2.1 miles)
• Norton Community Medical Associates - Clarksville (2.5 miles)
• Bizer's VisionWorks (2.7 miles)
• Floyd Memorial Medical Group-New Albany (3 miles)
• Roseline Okeke, MD (3.2 miles)

Pharmacies

• Kroger Pharmacy (1.3 miles)
• Walgreens (2.2 miles)
• Mathes Pharmacy (3.1 miles)
• Williams Brothers Healthcare (3.3 miles)
• Walgreens (3.3 miles)
• Kroger Pharmacy (3.3 miles)
• Walgreens (3.5 miles)

Parks

• Sam Peden Community Park (1.8 miles)
• Falls of the Ohio State Park (5.4 miles)
• Shawnee Park (5.5 miles)
• Riverfront Plaza/Belvedere (6.7 miles)
• Waterfront Park (6.9 miles)

Cafes

• Panera Bread (2.7 miles)
• Starbucks (6.9 miles)

Transportation

• Clark County Airport (4 miles)