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Rolling Hills Health Care Center in New Albany, IN

Rolling Hills Health Care Center is an assisted living and memory care community in New Albany, IN.

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Rolling Hills Health Care Center in New Albany, IN

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3625 St Joseph Road, New Albany, IN 47150

To contact a resident: (812) 948-0670

For more information about senior living options: (866) 208-4318

2.3 from 57 reviews
5 stars
11
4 stars
7
3 stars
2
2 stars
7
1 stars
30

Rolling Hills Health Care Center Costs & Pricing

At Rolling Hills Health Care Center, the monthly costs for care reflect a competitive pricing structure compared to both Floyd County and the broader state of Indiana. For private rooms, residents can expect to pay $3,720 per month, which aligns with the average cost in Floyd County but significantly undercuts the statewide average of $4,418. Meanwhile, studio accommodations at Rolling Hills are priced at $4,230, which is slightly above the local county rate of $3,870 but higher than the state average of $3,258. Overall, these figures suggest that while Rolling Hills offers premium accommodations and care options that may come at a higher price for certain room types locally, it provides value in private room arrangements when viewed against state averages.

Floor plansRolling Hills Health Care CenterFloyd CountyIndiana
Private$3,720$3,720$4,418
Studio$4,230$3,870$3,258

Overall Review of Rolling Hills Health Care Center

common 10 reviews mention this

Staff compassion shows up in reviews

Residents and families frequently describe the care team as attentive and genuinely supportive.

Several reviewers describe the staff as compassionate and hands-on, including memory care support and assistance with daily needs like meals, bathing, and cleaning up after residents. A few families also mention being able to ask for help, and one reviewer specifically says nurses and aides stayed attentive even during a busy visit. Administration is described as friendly during the placement/transfer process, and multiple reviewers connect that to feeling confident about care.

caveat 8 reviews mention this

Short staffing is a recurring concern

Multiple reviewers report staffing levels that they felt were not enough to meet residents' needs.

A recurring theme is limited staffing or not enough coverage, with reviewers describing problems like delayed or incomplete care and difficulty getting timely responses. Some comments describe staff being overworked or needing more help, and at least one reviewer raises concerns about coverage on a unit and whether meds were being administered appropriately. Even where reviewers describe some caregivers as helpful, others still say the overall staffing level was inadequate for the care plan.

caveat 6 reviews mention this

Phone and communication breakdowns

Families frequently report trouble reaching the facility by phone and getting clear answers.

Several reviewers say they could not get someone to answer the phone, including cases where they describe needing updates or help after an incident. Others mention getting no answers even when staff were said to be moving from room to room, and one reviewer describes being given unclear or contradictory information. Communication issues also show up alongside concerns about not being notified promptly when care problems occur.

caveat 10 reviews mention this

Cleanliness complaints are common

Many reviewers raise concerns about cleanliness, odors, or hygiene routines.

Reviewers describe issues ranging from dirty smells and unsanitary conditions to concerns that showers were not used and residents were not getting cleaned appropriately. Some families also mention hygiene-related observations like neglected upkeep and problems on the unit. While a smaller number of reviewers say the facility smelled clean or described residents as clean, the negative cleanliness comments show up repeatedly.

common 5 reviews mention this

Food quality is mixed

Dining is discussed often, with opinions split between loved and disliked meals.

Some reviewers say residents enjoyed the food and connect it to outcomes like weight gain or general satisfaction. Others complain about meal quality, including specific issues like undercooked rice and broader statements that food was horrible or not good at times. A few comments also suggest food quality varied, with some meals viewed as average compared with stronger impressions elsewhere.

caveat 4 reviews mention this

Med administration concerns arise

Several reviewers describe medication problems, including delays, missing meds, or incorrect administration.

Medication issues come up in reviews that describe missing medicines, not receiving all prescribed medications, or difficulty getting answers about med schedules. There are also comments about meds being changed without notice and about meds being found on a tray after a resident had reportedly spit them out. One reviewer also describes concerns about overmedication and breaks in expected coverage for administering medications.

caveat 6 reviews mention this

Missing belongings frustrate families

Families frequently mention items going missing, being misplaced, or not being returned.

A common complaint is that residents' belongings are lost or mixed up, with reviewers citing examples like clothing, dentures, and personal items. Some describe difficulties getting answers when items were missing, and others connect this to overall care concerns during short stays or longer placements. While there are a few references to items eventually reappearing, many comments describe the problem as ongoing enough to fuel distrust in day-to-day handling.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 115 resident community capacity 115 resident community capacity

Types of Care

  • Assisted Living Assisted Living
  • Memory Care Memory Care
  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private Private
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Louisville International-Standiford (12 miles away) Louisville International-Standiford (12 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement

Care Services

  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Videos

Nearby Places of Interest

This part of New Albany, Indiana offers a variety of amenities that cater to the needs of seniors. The area is home to several restaurants such as Cattleman's Roadhouse and Cluckers, providing convenient dining options. There are also a number of places of worship within close proximity, including Northside Christian Church and Southeast Christian Indiana Campus. For medical needs, residents have access to several hospitals such as Baptist Health Floyd and Clark Memorial Hospital, as well as pharmacies like Kroger Pharmacy and Walgreens. Additionally, there are parks nearby for leisurely walks and outdoor activities, such as Sam Peden Community Park and Falls of the Ohio State Park. Transportation is easily accessible with the Clark County Airport located just 4 miles away. Overall, this part of New Albany provides a convenient and well-rounded environment for seniors looking to settle in the area.

Restaurants

  • Cattleman's Roadhouse (0.3 miles)
  • Asian Buffet (0.5 miles)
  • Cluckers (0.8 miles)
  • McDonald's (2.1 miles)
  • Taco Bell (2.3 miles)
  • Taco Bell (2.9 miles)
  • Bubba's 33 (3.2 miles)

Places of Worship

  • Northside Christian Church (0.8 miles)
  • Southeast Christian Indiana Campus (3.5 miles)
  • Eastside Christian Church (4.1 miles)
  • St Joseph's (7.5 miles)

Hospitals

  • Physicians Medical Center (1.2 miles)
  • Baptist Health Floyd (3.4 miles)
  • Clark Memorial Hospital (3.5 miles)
  • Clark Memorial Hospital (5.4 miles)
  • Clark Memorial Hospital (5.5 miles)
  • KentuckyOne Health Jewish Hospital (7.4 miles)
  • Norton Children's Hospital (7.5 miles)

Physicians

  • Gsi (1.3 miles)
  • Dermatology Center (1.3 miles)
  • Cobbler Station Family Clinic (2.1 miles)
  • Norton Community Medical Associates - Clarksville (2.5 miles)
  • Bizer's VisionWorks (2.7 miles)
  • Floyd Memorial Medical Group-New Albany (3 miles)
  • Roseline Okeke, MD (3.2 miles)

Pharmacies

  • Kroger Pharmacy (1.3 miles)
  • Walgreens (2.2 miles)
  • Mathes Pharmacy (3.1 miles)
  • Williams Brothers Healthcare (3.3 miles)
  • Walgreens (3.3 miles)
  • Kroger Pharmacy (3.3 miles)
  • Walgreens (3.5 miles)

Parks

  • Sam Peden Community Park (1.8 miles)
  • Falls of the Ohio State Park (5.4 miles)
  • Shawnee Park (5.5 miles)
  • Riverfront Plaza/Belvedere (6.7 miles)
  • Waterfront Park (6.9 miles)

Cafes

  • Panera Bread (2.7 miles)
  • Starbucks (6.9 miles)

Transportation

  • Clark County Airport (4 miles)

Frequently Asked Questions

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  • memory care activitiesEngaging Memory Care Activities That Enhance Quality of Life

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