Rolling Hills Health Care Center

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Rolling Hills Health Care Center

3625 St Joseph Road, New Albany, IN 47150

For more information about senior living options: (844) 490-3973

2.3 from 50 reviews
5 stars
9
4 stars
7
3 stars
2
2 stars
6
1 stars
26

Assisted Living Memory Care Skilled Nursing Facility

Rolling Hills Health Care Center Costs & Pricing

At Rolling Hills Health Care Center, the monthly costs for care reflect a competitive pricing structure compared to both Floyd County and the broader state of Indiana. For private rooms, residents can expect to pay $3,720 per month, which aligns with the average cost in Floyd County but significantly undercuts the statewide average of $4,418. Meanwhile, studio accommodations at Rolling Hills are priced at $4,230, which is slightly above the local county rate of $3,870 but higher than the state average of $3,258. Overall, these figures suggest that while Rolling Hills offers premium accommodations and care options that may come at a higher price for certain room types locally, it provides value in private room arrangements when viewed against state averages.

Floor plansRolling Hills Health Care CenterFloyd CountyIndiana
Private$3,720$3,720$4,418
Studio$4,230$3,870$3,258

Overall Review of Rolling Hills Health Care Center

Pros

  • pro One reviewer describes Rolling Hills as a great place to work with wonderful staff and residents and would recommend sending family there for long-term care or short-term rehab.
  • pro Another reviewer would recommend the facility to everyone, based on over a year of personal experience caring for their family.
  • pro A reviewer who did a walk-through felt Rolling Hills was the right place for their loved one, noting services like laundry, labeling clothes, activities, and a hair salon, and praised the friendly administration.
  • pro A reviewer simply states that it is a lovely place.
  • pro A reviewer mentions that remodeling is underway and views it as exciting news.

Cons

  • pro The reviews describe the facility as dirty and unsanitary, with residents left unattended and not properly cared for.
  • pro Staff are portrayed as rude, disrespectful, and overworked, often not following care plans.
  • pro Communication is severely lacking, with phone lines rarely answered and families not informed about incidents or changes in condition.
  • pro Residents' belongings are reported lost or stolen, including clothing and dentures.
  • pro There are serious neglect and safety concerns, including unsupervised falls and generally poor handling of residents.
  • pro Essential utilities and conditions are unstable, with water shut-offs for days and recurring flooding.
  • pro Allegations of medication mismanagement or withholding meds, and concerns about drug use among LPNs.
  • pro Financial misconduct claims include double billing, unpaid wages, eviction threats, and liens on family property.
  • pro A death is attributed to facility negligence and lack of timely care, causing deep family distress.

Review

The collection of notes about this nursing facility presents a striking and inconsistent portrait. On one hand, there are a handful of glowing testimonials that speak of compassionate staff, practical services, and a sense of reassurance for families during difficult times. On the other hand, a large body of reviews paints a troubling picture: chronic understaffing, poor communication, safety and sanitation concerns, loss or misplacement of residents' belongings, and even alarming allegations of neglect. Taken together, the remarks describe a place where experiences vary dramatically - from moments of genuine care to experiences that feel rushed, chaotic, or unsafe.

A common thread through many reviews is a concern about staffing and responsiveness. Families frequently describe limited staff, with only a couple of caregivers doing the heavy lifting in an environment that feels stretched thin. Some reviewers talk about overworked aides who still struggle to meet basic needs, while others note that essential questions go unanswered for long stretches or at all. The perception that staff members are overwhelmed is echoed in repeated mentions of phone lines that go unpicked and administrators who appear inaccessible. In at least a few accounts, staff members themselves are described as dedicating their time and energy, but the overall resource constraints render those efforts insufficient to meet residents' needs.

Safety and quality of care are the heart of many troubling anecdotes. Several reviews recount falls, unsupervised incidents, and deteriorating conditions that families believe should have been prevented with closer monitoring. One account describes a resident left in a hallway after a fall, with critical information only learned through hospital contact rather than direct facility communication. Others recount unsanitary conditions or behaviors that concern families about daily hygiene, proper supervision, and adherence to care plans. There are stories of changes to medications or care regimens without timely communication to loved ones, which compounds fear and distrust during already stressful times. The intensity and emotional weight of these experiences are clear in the narratives that connect resident health declines directly to what happened during facility stay.

Sanitation, maintenance, and the handling of personal belongings emerge as another major theme. Several reviewers allege the facility has faced issues with cleanliness and upkeep, including odors, dirty conditions, and inadequate showers or sanitation routines. Some accounts describe broken or inadequate systems - such as water shutoffs lasting days and inconsistent access to hot water - creating daily friction for residents and families. Equally troubling are the reports of belongings going missing or being misplaced, including clothes, dentures, rings, and other personal items. In one of the most severe clusters of complaints, reviewers describe doubled billing, aggressive collection tactics, and even threats of eviction or liens on family property, tying the facility's financial practices to stress and fear for families already navigating difficult caregiving decisions.

Communication with families and transparency from administration are repeatedly cited as deficient. Reviewers range from frustrated to exasperated at being given contradictory answers or being told to rely on other channels for information they should reasonably expect to receive from a care facility. Several accounts mention a lack of formal introductions or orientation on arrival, with families left to "check on" their loved ones without reliable updates. Some reviewees describe hospice or external partners providing information that the facility itself does not relay in a timely or clear manner, which compounds anxiety and undermines trust.

Amid the troubling disclosures, there are a few positive notes that deserve acknowledgment. A number of reviewers praise specific caregivers or shifts where staff showed patience, attentiveness, and genuine compassion. Some speak positively about administrative support, the availability of helpful services (like laundry labeling and in-house hair care), and the sense that remodeling and programmatic improvements are underway. A few stories recount a sense of relief after thorough walk-throughs or careful guidance through placement processes, reinforcing that with adequate staffing and effective leadership, care quality can be noticeably better.

Overall, the reviews present a facility that elicits strong, polarized opinions. For many families, the experience has been marked by serious concerns about safety, cleanliness, and accountability, underscored by a perception of slow or incomplete communication. For others, there are moments of commendable care and supportive staff that suggest potential for consistent improvement with more resources, stronger oversight, and reliable systems. The recurring message is clear: the people living there deserve safe, attentive, respectful care, and the community would benefit from focused attention to staffing, training, communication, and operational integrity. Some reviewers explicitly call for investigations or systemic changes, while others urge prospective families to weigh the mixed experiences carefully and to seek out firsthand impressions to determine if this facility is the right fit for their loved one.

Features

Housing

  • 115 resident community capacity 115 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Louisville International-Standiford (12 miles away) Louisville International-Standiford (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Rolling Hills Health Care Center in New Albany, IN is a skilled nursing facility that provides high-quality care for individuals who require assistance with their daily activities. This assisted living community offers a range of services and amenities to ensure the well-being and comfort of its residents.

Located in a convenient neighborhood, this health care center benefits from its close proximity to various amenities. There is one cafe nearby, providing an opportunity for residents and their loved ones to enjoy a meal or beverage together. Additionally, there are numerous parks nearby, allowing residents to enjoy the outdoors and take leisurely strolls in serene surroundings.

Access to pharmacies is vital for residents who may require medication management or regular prescription refills. With nine pharmacies nearby, residents can easily obtain their medications and have them conveniently delivered to the facility if needed. Furthermore, the presence of 14 physicians in the vicinity ensures that residents have access to medical professionals who can provide specialized care.

Having a variety of dining options is important for residents' satisfaction and enjoyment. With 13 restaurants nearby, residents can indulge in different cuisines or even celebrate special occasions with family and friends at these establishments.

Transportation accessibility is crucial for seniors who may need assistance reaching appointments or running errands. The availability of transportation nearby makes it easier for residents to maintain their independence by accessing necessary services outside of the facility.

The presence of three places of worship allows residents to practice their faith, attend religious services, and foster spiritual connections within their community. For those requiring immediate medical attention or specialized care, having three hospitals nearby ensures prompt access to emergency services if ever required.

In summary, the Rolling Hills Health Care Center in New Albany offers comprehensive care within an inviting environment. Its proximity to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals provide convenience and essential resources for residents' holistic well-being.

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Nearby Places of Interest

This part of New Albany, Indiana offers a variety of amenities that cater to the needs of seniors. The area is home to several restaurants such as Cattleman's Roadhouse and Cluckers, providing convenient dining options. There are also a number of places of worship within close proximity, including Northside Christian Church and Southeast Christian Indiana Campus. For medical needs, residents have access to several hospitals such as Baptist Health Floyd and Clark Memorial Hospital, as well as pharmacies like Kroger Pharmacy and Walgreens. Additionally, there are parks nearby for leisurely walks and outdoor activities, such as Sam Peden Community Park and Falls of the Ohio State Park. Transportation is easily accessible with the Clark County Airport located just 4 miles away. Overall, this part of New Albany provides a convenient and well-rounded environment for seniors looking to settle in the area.

Restaurants

  • Cattleman's Roadhouse (0.3 miles)
  • Asian Buffet (0.5 miles)
  • Cluckers (0.8 miles)
  • McDonald's (2.1 miles)
  • Taco Bell (2.3 miles)
  • Taco Bell (2.9 miles)
  • Bubba's 33 (3.2 miles)

Places of Worship

  • Northside Christian Church (0.8 miles)
  • Southeast Christian Indiana Campus (3.5 miles)
  • Eastside Christian Church (4.1 miles)
  • St Joseph's (7.5 miles)

Hospitals

  • Physicians Medical Center (1.2 miles)
  • Baptist Health Floyd (3.4 miles)
  • Clark Memorial Hospital (3.5 miles)
  • Clark Memorial Hospital (5.4 miles)
  • Clark Memorial Hospital (5.5 miles)
  • KentuckyOne Health Jewish Hospital (7.4 miles)
  • Norton Children's Hospital (7.5 miles)

Physicians

  • Gsi (1.3 miles)
  • Dermatology Center (1.3 miles)
  • Cobbler Station Family Clinic (2.1 miles)
  • Norton Community Medical Associates - Clarksville (2.5 miles)
  • Bizer's VisionWorks (2.7 miles)
  • Floyd Memorial Medical Group-New Albany (3 miles)
  • Roseline Okeke, MD (3.2 miles)

Pharmacies

  • Kroger Pharmacy (1.3 miles)
  • Walgreens (2.2 miles)
  • Mathes Pharmacy (3.1 miles)
  • Williams Brothers Healthcare (3.3 miles)
  • Walgreens (3.3 miles)
  • Kroger Pharmacy (3.3 miles)
  • Walgreens (3.5 miles)

Parks

  • Sam Peden Community Park (1.8 miles)
  • Falls of the Ohio State Park (5.4 miles)
  • Shawnee Park (5.5 miles)
  • Riverfront Plaza/Belvedere (6.7 miles)
  • Waterfront Park (6.9 miles)

Cafes

  • Panera Bread (2.7 miles)
  • Starbucks (6.9 miles)

Transportation

  • Clark County Airport (4 miles)

Frequently Asked Questions

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