Rolling Hills Health Care Center
Save3625 St Joseph Road, New Albany, IN 47150
For more information about senior living options: (844) 490-3973
At Rolling Hills Health Care Center, the monthly costs for care reflect a competitive pricing structure compared to both Floyd County and the broader state of Indiana. For private rooms, residents can expect to pay $3,720 per month, which aligns with the average cost in Floyd County but significantly undercuts the statewide average of $4,418. Meanwhile, studio accommodations at Rolling Hills are priced at $4,230, which is slightly above the local county rate of $3,870 but higher than the state average of $3,258. Overall, these figures suggest that while Rolling Hills offers premium accommodations and care options that may come at a higher price for certain room types locally, it provides value in private room arrangements when viewed against state averages.
| Floor plans | Rolling Hills Health Care Center | Floyd County | Indiana |
|---|---|---|---|
| Private | $3,720 | $3,720 | $4,418 |
| Studio | $4,230 | $3,870 | $3,258 |
The collection of notes about this nursing facility presents a striking and inconsistent portrait. On one hand, there are a handful of glowing testimonials that speak of compassionate staff, practical services, and a sense of reassurance for families during difficult times. On the other hand, a large body of reviews paints a troubling picture: chronic understaffing, poor communication, safety and sanitation concerns, loss or misplacement of residents' belongings, and even alarming allegations of neglect. Taken together, the remarks describe a place where experiences vary dramatically - from moments of genuine care to experiences that feel rushed, chaotic, or unsafe.
A common thread through many reviews is a concern about staffing and responsiveness. Families frequently describe limited staff, with only a couple of caregivers doing the heavy lifting in an environment that feels stretched thin. Some reviewers talk about overworked aides who still struggle to meet basic needs, while others note that essential questions go unanswered for long stretches or at all. The perception that staff members are overwhelmed is echoed in repeated mentions of phone lines that go unpicked and administrators who appear inaccessible. In at least a few accounts, staff members themselves are described as dedicating their time and energy, but the overall resource constraints render those efforts insufficient to meet residents' needs.
Safety and quality of care are the heart of many troubling anecdotes. Several reviews recount falls, unsupervised incidents, and deteriorating conditions that families believe should have been prevented with closer monitoring. One account describes a resident left in a hallway after a fall, with critical information only learned through hospital contact rather than direct facility communication. Others recount unsanitary conditions or behaviors that concern families about daily hygiene, proper supervision, and adherence to care plans. There are stories of changes to medications or care regimens without timely communication to loved ones, which compounds fear and distrust during already stressful times. The intensity and emotional weight of these experiences are clear in the narratives that connect resident health declines directly to what happened during facility stay.
Sanitation, maintenance, and the handling of personal belongings emerge as another major theme. Several reviewers allege the facility has faced issues with cleanliness and upkeep, including odors, dirty conditions, and inadequate showers or sanitation routines. Some accounts describe broken or inadequate systems - such as water shutoffs lasting days and inconsistent access to hot water - creating daily friction for residents and families. Equally troubling are the reports of belongings going missing or being misplaced, including clothes, dentures, rings, and other personal items. In one of the most severe clusters of complaints, reviewers describe doubled billing, aggressive collection tactics, and even threats of eviction or liens on family property, tying the facility's financial practices to stress and fear for families already navigating difficult caregiving decisions.
Communication with families and transparency from administration are repeatedly cited as deficient. Reviewers range from frustrated to exasperated at being given contradictory answers or being told to rely on other channels for information they should reasonably expect to receive from a care facility. Several accounts mention a lack of formal introductions or orientation on arrival, with families left to "check on" their loved ones without reliable updates. Some reviewees describe hospice or external partners providing information that the facility itself does not relay in a timely or clear manner, which compounds anxiety and undermines trust.
Amid the troubling disclosures, there are a few positive notes that deserve acknowledgment. A number of reviewers praise specific caregivers or shifts where staff showed patience, attentiveness, and genuine compassion. Some speak positively about administrative support, the availability of helpful services (like laundry labeling and in-house hair care), and the sense that remodeling and programmatic improvements are underway. A few stories recount a sense of relief after thorough walk-throughs or careful guidance through placement processes, reinforcing that with adequate staffing and effective leadership, care quality can be noticeably better.
Overall, the reviews present a facility that elicits strong, polarized opinions. For many families, the experience has been marked by serious concerns about safety, cleanliness, and accountability, underscored by a perception of slow or incomplete communication. For others, there are moments of commendable care and supportive staff that suggest potential for consistent improvement with more resources, stronger oversight, and reliable systems. The recurring message is clear: the people living there deserve safe, attentive, respectful care, and the community would benefit from focused attention to staffing, training, communication, and operational integrity. Some reviewers explicitly call for investigations or systemic changes, while others urge prospective families to weigh the mixed experiences carefully and to seek out firsthand impressions to determine if this facility is the right fit for their loved one.
The Rolling Hills Health Care Center in New Albany, IN is a skilled nursing facility that provides high-quality care for individuals who require assistance with their daily activities. This assisted living community offers a range of services and amenities to ensure the well-being and comfort of its residents.
Located in a convenient neighborhood, this health care center benefits from its close proximity to various amenities. There is one cafe nearby, providing an opportunity for residents and their loved ones to enjoy a meal or beverage together. Additionally, there are numerous parks nearby, allowing residents to enjoy the outdoors and take leisurely strolls in serene surroundings.
Access to pharmacies is vital for residents who may require medication management or regular prescription refills. With nine pharmacies nearby, residents can easily obtain their medications and have them conveniently delivered to the facility if needed. Furthermore, the presence of 14 physicians in the vicinity ensures that residents have access to medical professionals who can provide specialized care.
Having a variety of dining options is important for residents' satisfaction and enjoyment. With 13 restaurants nearby, residents can indulge in different cuisines or even celebrate special occasions with family and friends at these establishments.
Transportation accessibility is crucial for seniors who may need assistance reaching appointments or running errands. The availability of transportation nearby makes it easier for residents to maintain their independence by accessing necessary services outside of the facility.
The presence of three places of worship allows residents to practice their faith, attend religious services, and foster spiritual connections within their community. For those requiring immediate medical attention or specialized care, having three hospitals nearby ensures prompt access to emergency services if ever required.
In summary, the Rolling Hills Health Care Center in New Albany offers comprehensive care within an inviting environment. Its proximity to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals provide convenience and essential resources for residents' holistic well-being.
This part of New Albany, Indiana offers a variety of amenities that cater to the needs of seniors. The area is home to several restaurants such as Cattleman's Roadhouse and Cluckers, providing convenient dining options. There are also a number of places of worship within close proximity, including Northside Christian Church and Southeast Christian Indiana Campus. For medical needs, residents have access to several hospitals such as Baptist Health Floyd and Clark Memorial Hospital, as well as pharmacies like Kroger Pharmacy and Walgreens. Additionally, there are parks nearby for leisurely walks and outdoor activities, such as Sam Peden Community Park and Falls of the Ohio State Park. Transportation is easily accessible with the Clark County Airport located just 4 miles away. Overall, this part of New Albany provides a convenient and well-rounded environment for seniors looking to settle in the area.
At Rolling Hills Health Care Center, the monthly costs for care reflect a competitive pricing structure compared to both Floyd County and the broader state of Indiana. For private rooms, residents can expect to pay $3,720 per month, which aligns with the average cost in Floyd County but significantly undercuts the statewide average of $4,418. Meanwhile, studio accommodations at Rolling Hills are priced at $4,230, which is slightly above the local county rate of $3,870 but higher than the state average of $3,258. Overall, these figures suggest that while Rolling Hills offers premium accommodations and care options that may come at a higher price for certain room types locally, it provides value in private room arrangements when viewed against state averages.
Rolling Hills Health Care Center is located at 3625 St Joseph Road, New Albany, IN 47150 in Floyd County, Indiana
Rolling Hills Health Care Center's comprehensive range of services is designed to support residents with dementia or Alzheimer's disease in their daily lives, ensuring their comfort and safety. Assistance with dressing and bathing helps maintain dignity while promoting personal hygiene, which can become challenging for individuals at these stages of cognitive decline. Medication management is crucial as it ensures that residents receive the correct medications at the right times, minimizing health risks associated with forgetfulness. Meal preparation and service not only provide proper nutrition but also create a familiar dining environment, fostering social interaction during meals. Additionally, assistance with activities of daily living supports independence by helping residents navigate routine tasks they may struggle with due to memory loss. Transfers and mobility assistance play a vital role in preventing falls and injuries, offering peace of mind to both residents and their families. Finally, 24-hour supervision guarantees immediate support and intervention when needed, enhancing the overall well-being of those under care.
Rolling Hills Health Care Center on seniors.fyi includes 6 photos including images showing rehabilitation, healthcare, physical therapy, exercise, assistance, interior, nursing home, treadmill, and more.
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