Citadel Estates-Hazel Crest

Pros

• The staff at Arden Courts of Hazel Crest is friendly, professional, and genuinely cares about the residents and their families.
• Residents appreciate the cleanliness and pleasant atmosphere of the facility.
• Individualized care is a priority, with staff working to find what works best for each resident.
• Caregivers provide exceptional attention and support during the transition process for new residents.
• The facility offers a variety of engaging activities for residents, enhancing their experience.
• Management is approachable and provides helpful assistance to families during the move-in process.
• Families feel confident that their loved ones are receiving the necessary care and support.
• The community fosters a welcoming environment that makes both residents and their families feel at home.

Cons

• The food is reportedly awful, with residents expressing dissatisfaction about its selection, appearance, and taste.
• The facility does not comply with state regulations, lacking the proper care and staff for nursing home residents.
• There is no Director of Nursing or nurses on staff, and there are very few certified nursing assistants (CNAs) available.
• The building's maintenance is disappointing given the rates residents pay.
• Communication among administration is described as poor.
• One family expressed extreme dissatisfaction with the care provided to their loved one and noted a lack of response from management after complaints were made.
• Some families felt that the facility could be clearer about what services they provide, particularly regarding full-time care for residents with more advanced needs.

Review

A Comprehensive Review of Arden Courts of Hazel Crest

Arden Courts of Hazel Crest presents itself as a facility dedicated to providing a secure and safe environment for its residents, emphasizing accessibility from various locations. With a commitment to adhering strictly to medication protocols, the staff demonstrates a genuine understanding of each resident's individual needs and collaborates with families to accommodate them effectively. The administrative team, characterized by their knowledgeable and friendly demeanor, is often noted for being accessible and competent in their roles.

However, while many reviews praise the atmosphere and staff interactions at Arden Courts, there is a notable discrepancy concerning the dining experience. A significant number of residents have expressed disappointment regarding the quality of food served. Complaints highlight issues related to selection, taste, appearance, and overall presentation—describing meals as overcooked and unappetizing. This dissatisfaction has led some residents to resort to requesting simple alternatives like peanut butter and jelly instead of regular meals. Food quality remains an important aspect that the facility must address if they wish to improve resident satisfaction.

Another point of concern raised by multiple reviewers is staffing levels and qualifications. Several complaints assert that Arden Courts does not comply with state regulations regarding adequate care for nursing home residents. Issues cited include the absence of a Director of Nursing, few certified nursing assistants (CNAs), and an apparent lack of knowledgeable caregivers. This deficiency in staffing does not align with the standards expected within such facilities, raising questions about the level of care provided to vulnerable populations requiring close supervision and assistance.

In stark contrast to these criticisms are numerous positive testimonials highlighting the exceptional staff at Arden Courts who seem genuinely invested in both patient welfare and family relationships. Residents consistently describe the staff as friendly, professional, attentive, and compassionate—a crucial element in creating an environment where individuals feel comfortable receiving care. Cleanliness is also frequently praised; many consider it one of the primary reasons for choosing this facility over others they had visited beforehand.

The individualized approach towards care was frequently commended in glowing reviews which emphasize how well-staffed members cater to unique resident needs—a vital consideration given that many residents are living with dementia or Alzheimer’s Disease. One reviewer shared their positive experience noting how their loved one enjoyed participating in activities offered at the facility while experiencing less anxiety-related issues compared to before moving in. Such holistic care appears central to Arden Courts' ethos as families noted improvements in overall well-being among their loved ones since admission.

Despite some shortcomings highlighted by dissatisfied former residents regarding communication within administration or management responsiveness after filing complaints—as seen through personal anecdotes—many families remain optimistic about their choice concerning Arden Courts. Instances were recounted where administrators went above and beyond during move-in processes or transition periods; this shows potential strength in community building within the facility's culture.

Ultimately, it seems that while flaws exist—particularly around food quality and staffing adequacy—the commitment displayed by staff members alongside targeted specialized support tailored towards dementia patients creates an appealing atmosphere deemed favorable by most clients’ families at Arden Courts of Hazel Crest. However, addressing operational shortcomings should be prioritized so that all areas can reach similar standards set forth by its commendable workforce; doing so would make it an even more desirable option for those seeking care solutions for loved ones needing attention beyond typical residential settings.

Located in the charming town of Hazel Crest, Illinois, this area offers a variety of amenities that cater to seniors looking for convenience and comfort. With multiple pharmacies like Walgreens and CVS nearby, residents have easy access to their medication needs. Several physicians' offices, including Advocate South Suburban Hospital and United Pain Services, provide quality healthcare services close to home. Additionally, there are several hospitals in the vicinity such as South Suburban Hospital and Franciscan St James Health for more specialized medical care. For leisure and dining options, residents can enjoy a variety of restaurants like Flossmoor Station Restaurant & Brewery, cafes such as Starbucks, and entertainment venues like Emagine Frankfort theater. With parks like Arbor Park for outdoor recreation and places of worship like Christ Community Church for spiritual fulfillment, this area offers a well-rounded community ideal for senior living.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (2.1 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)
• Walgreens (3.6 miles)

Physicians

• Advocate South Suburban Hospital: Smith Sharon C MD (0.8 miles)
• United Pain Services (1 miles)
• Dr Uppuluri, Dr Patel, Dr Chavin Urology (1.5 miles)
• St James Medical Center Olympia Fields (2.4 miles)
• Family Christian Health Center (4.4 miles)
• Aunt Martha's Health Care (5.1 miles)
• MidAmerica Orthopaedics (7.1 miles)

Hospitals

• South Suburban Hospital (0.9 miles)
• Franciscan St James Health (2.3 miles)
• Elisabeth Ludeman Center (4.1 miles)
• Ingalls Memorial (4.3 miles)
• Franciscan Health (4.9 miles)
• Franciscan Health Chicago Heights (4.9 miles)
• Ingalls Family Care Center (7.9 miles)

Restaurants

• Flossmoor Station Restaurant & Brewery (1.7 miles)
• Buona (1.9 miles)
• Cilantro Cocina Mexicana (2.2 miles)
• Culver's (3.3 miles)
• McDonald's (3.5 miles)
• White Castle (3.6 miles)
• Portillo's Hot Dogs (3.7 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2 miles)
• Starbucks (3.6 miles)
• Starbucks (3.7 miles)
• Starbucks (3.7 miles)
• Panera Bread (3.7 miles)
• Panera Bread (3.7 miles)

Transportation

• Metra/Amtrak (2 miles)
• Metra (2.9 miles)
• Metra (6.8 miles)

Parks

• Arbor Park (5.3 miles)
• Maicach Park (6.4 miles)

Places of Worship

• Christ Community Church (6.4 miles)
• Good Shepherd Lutheran Church (8.2 miles)

Theaters

• Emagine Frankfort (7.6 miles)
• Orland Park Cinema Orland Park, Il (8 miles)